MI-KI: Computer and Printing Service

(OJT Narrative Report)

Presented to Asian Institute of Technology and Education,

Tiaong, Quezon

2020-2021

In Partial Fulfillment of the Requirements

for the Subject OJT

Submitted to:

Mr. Nilo P. Briones

OJT Teacher

Presented By:

Hernandez, Elixa Anya L.

Date: May 28, 2021

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 SECTION 1

PROPOSED RELATED COMPUTER BUSINESS

Name of the Proposed Business

MI-KI means "microcomputer keys". The word "microcomputer" is used to describe different forms
of devices, including desktop computers, laptops, notebook computers, and even mobile phones. The "key"
would refer to the keyboard, which is used to instruct the machine and which we used to get some work
done. MI-KI works similarly to a keyboard in this aspect. People will be able to use the service to get
answers to their computers and printing-related questions and services. To give it a Filipino vibe, the
spelling of “key” was replaced by ‘ki”. The name is pronounced "mai-ki," and when read aloud, MI-KI
sounds like "my key." This relates to how the service can be the key that enables people to get through the
door of answers and convenience. This business is generally a Japanese-inspired shop, which explains
why the name of the shop sounds like a Japanese name. To give it an approachable and welcoming vibe,
the service's name sounds like a person's name. Customers would feel as if they are interacting with a
person rather than a group of individuals, which will make them feel more at ease.

Since lowercase letters are viewed as more relaxed, approachable, and imaginative when used,
the MI-KI's operators used them in their logo. It helps viewers or clients feel more linked to the service,
which is what the service's owner seeks. It's also related to creativity and a forward-thinking outlook. The
hyphen in the logo reflects the bonds that will be created between clients and owners. MI-KI would not only
support others but also act as a connection for many people. In the literature, the colon suggests that there

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is something more to know about the owner and the employees. They are not just computer shops; they
can also support others in their own way. Additionally, when displaying the computer's disk drives or
storage, colons can be found on the screen.

This means that MI-KI behaves similarly to a disk drive or storage facility from which users can
access data or information. The primary colors were selected to offer options for any logo variations.

Nature and Organization of the Business

MI-KI is mainly a computer and printing shop. It is under a sole proprietorship organization. An
exclusive business that has only one owner who pays personal income tax on profits gained by the
enterprise is often referred to as a sole proprietorship. The easiest form of company to create or separate is
a sole proprietorship, due to a lack of public regulation. As such, it was chosen as this business’
organization.

Description of the Business

Even though mobile phones are extremely popular nowadays, the computer still plays a huge role
in our society. The computer has been largely used in organizations, companies, schools, and other things.
However, not all people can afford to purchase a computer. And even if someone has a computer, it does

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not guarantee that they are tech-savvy. When problems arise they might not be able to fix them
immediately. This is the reason for the creation of this service, MI-KI: Computer and Printing Service. This
service aims to help by providing computer services, like computer repair, applications installations,
software updates, encoding, and some computer parts. Additionally, this service will offer printing services
too, such as clothes printing, tarpaulin making, laminating, photo developing, and possibly merchandise
making. Poster template editing is one of the services too since the owner has fair experience in graphic
designing.

Services

The following are the service offered by MI-KI:

1. Printing
2. Encoding
3. Computer and Laptop Repair
4. OS Installation
5. Laminating
6. Tarpaulin
7. Clothes Printing
8. Computer Shop
9. Rush I.D.
10. Computer Parts

Location of the Business

The business is located in Brgy. Poblacion, Padre Garcia, Batangas. It is near the Public Market,
which makes it an ideal and competitive location.

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Location Map

Mark Point: Padre Garcia Public Market

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Shop Layout

First Floor: Computer Services Area

2nd Floor: Printing Services Area

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Organizational Structure

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 SECTION 2

MAINTAIN AND REPAIR PORTFOLIO GUIDE

Maintenance Schedule of Computer Units

A. Monthly Maintenance Schedule

MAINTENANCE SCHEDULE FOR THE MONTH OF APRIL

TASK

EVERY EVERY
DAILY OTHER WEEKLY 15TH MONTHLY REMARKS
DAY DAY
Must be done before
Check electric, using or powering on
printer, X any equipment.
machine, and Preferably, before the
computer shop opens.
connection.
Must be done before
Inspect printer, using or powering on
machine, and X any equipment.
computer parts Preferably, before the
for damage. shop opens.
Must be done before
Clean the using or powering on
keyboard and X any equipment.
mouse of each Preferably, before the
computer unit. shop opens.
Dust the Must be done before
printers, using or powering on
machines, and X any equipment.
computer units. Preferably, before the
shop opens.
Must be done after
Run the print powering on the
head cleaning X printer.
cycles of the
clothes printing
machine and

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tarpaulin
machine.

Must be done before

Wipe down the using or powering on
monitors of X any equipment.
each unit. Preferably, before the
shop opens.
Must be done after
Turn off the using the equipment.
printer, X
machines, and
computer units.
Must be done after
Run disk X powering on the
clean-up in computer units.
Windows.
Check for Must be done after
viruses. X powering on the
computer units.
Empty recycle Must be done after
bin. X powering on the
computer units.
Must be done before
Back up data. X powering off the
computer server.
Must be done after
Defragment X powering on the
hard drive. computer units.
Must be done after
Scan hard drive X powering on the
for errors. computer units.
Uninstall Must be done after
unused X powering on the
programs. computer units.
Must be done before
Clean the Wiper using or powering on
Blade of the any equipment.
printer, clothes X
printing
machine, and
the tarpaulin
machine.

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 EVERY EVERY
DAILY OTHER WEEKLY 15TH MONTHLY REMARKS
DAY DAY
Must be done
Check for ink before using or
leaks and ink powering on any
levels of the X equipment.
printers, the
clothes printer,
and the
laminating
machine.

Must be done after

Run the powering on the
Advance printer.
Cleaning pad X
page, to
remove paper
debris from
print bar
shims.

Must be done after

Print a “Print powering on the
Quality Report” X printer.
to verify good
Print Quality.
Must be done after
Print a powering on the
Supplies printer.
Status Page
and make sure
that ink X
cartridges,
Document
Feeder kit, and
Ink Collection
Unit are not
close or over
life which could
cause issues.

Must be done before

Remove all X using or powering on
media in the any equipment.
printer tray.

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B. Quarterly Preventive Maintenance

PREVENTIVE MAINTENANCE ACTIVITY SCHEDULE

Check power protection devices to ensure they are still protecting the Quarterly
system.

Check the power supply fan for ventilation and dirt build-up and clean it. Quarterly

Backup CMOS information. Quarterly

Update emergency boot floppies. Quarterly

Clean floppy disk drive internals and read/write heads. Quarterly

Check processor temperature, inspect the heat sink and fan to ensure Quarterly
they are working.

Check the hard disk for temperature and vibration. Quarterly

Clean exterior of the monitor. Quarterly

Clean exterior of the case. Quarterly

Check and clean the interior, motherboard, and expansion cards if Quarterly
necessary.

Check internal connections and cables. Quarterly

Perform full printer system diagnostic. Quarterly

Clean the interior of the computer. Quarterly

Check the alignment of the printer media sensors. Quarterly

Check the print head and rollers. Quarterly

Empty the waste tank of the clothes printer and the tarpaulin machine. Quarterly

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Refill the cleaning solution of the clothes printer and the tarpaulin Quarterly
machine.

Replace the fan filter and flushing foam of the clothes printer and the Quarterly
tarpaulin machine.

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Hardware Repair and Troubleshooting Guide (Part 1)

COMMON CAUSES POSSIBLE SOLUTIONS/REMEDIES

TROUBLES

1. Blackout 1. Bad power cable 1. Check if the cable supplying power to the
device isn't broken or damaged by replacing it with a
without 2. Incorrect power new one.
power supply
3. Bad motherboard 2. The power supply can be faulty or inadequate
4. Outlet for the hardware's requirements.
5. Dip (Brownout / No
3. If the power supply connections appear to be
electricity) fine but the machine still won't turn on, the motherboard
may be defective. To begin, open the computer case and
inspect the motherboard visually. Look for any
capacitors that have bulged or exploded.

4. If the wall socket is in good working order, the

issue is with the PC's power supply. Such problems are
easy to spot. A computer's power supply also has a fan:
The power supply is getting power if the can hear the fan
turning. To ensure that the power supply is correctly
connected to the computer's main circuit, the
motherboard, the will need to open the case. If the fan
isn't running and the console lights are turned off, the
PC's power supply can need to be replaced.

5. Checking if the refrigerator or furnace fan is

working is one way to confirm a dip.

2. Blackout 1. Loose 1. Make sure the adapter plug is tightly fastened

to the monitor and is connected to a power source to
with power Connections ensure sufficient electricity flow.
2. Faulty Video Card 2. The PC's components would not be able to
3. Monitor manage the increased power demands if they have
4. Computer's been overclocked. Keep in mind that overclocking your
Ventilation machine is comparable to playing with fire: it can cause
serious computer harm. As a result, it is best to disable
5. Overclocking the overclocking utilities – the system should now run as
fast as it should. If they don't take care of it, they may
become overheated and neurotic.
3.
4. Manufacturer defects or damages are the
most common causes of faulty video cards, so check if
there is defective or needs to be replaced by trying it on
a different computer and looking for a show. the current
monitor has failed if the second monitor has a regular
display.

5. This might also mean that it has reached the

end of its useful life due to moisture or high humidity

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 levels, or failed electronics inside the monitor. If they try
to connect to another device and it doesn't function, the
monitor is broken and needs to be replaced.

6. If the PC's components have been

overclocked, it will not be able to handle the increased
power demands. Keep in mind that overclocking the
computer is akin to playing with fire: it may result in
severe computer damage. As a result, it is advisable to
switch off the overclocking utilities – the machine should
now run as quickly as it should. It can get overheated
and neurotic if they don't take care of it.

3. Freezing or 1. Too Many Apps 1. It is recommended that they run one

application at a time to avoid a device freeze triggered
System Running by multiple programs running at the same time.
Hang 2. Excess Heating Up
3. Insufficient RAM 2. Analyze the machine as it first turns on, paying
4. Hard Drive close attention to the fan's sound. Also, keep an eye on
Malfunction the RPMs, go into the CMOS setup, and make sure the
BIOS isn't reporting any errors.
5. Operating System
Issues 3. Upgrading RAM or reinstalling the Windows
operating system can help resolve the issue.

4. Perform a diagnostic check on the hard drive.

5. Ensure that all upgrades are installed to

ensure that the system runs smoothly. It is important to
use a legitimate copy of the operating system to keep
the system updated.

4. HDD 1. Hard Drive Is 1. Ensure that the SATA or USB cable is securely
connected to the internal or external drive and the
cannot be Corrupted computer's SATA or USB port. If those don't function, try
detected 2. The drive is not a different SATA or USB port on the motherboard of the
spinning up device.
3. Faulty or
Unplugged Data Cable 2. Start the computer. Examine the hard drive to
see if it is spinning. A slight vibration can be felt if the
4. Hard Drive Is hits the driver’s hand. The hard drive did not start if they
Broken did not hear or feel it spinning.
5. Bad Cable/Bad
Connection 3. Check the motherboard and hard disk
connections for bent or misaligned pins regularly.
Folding, crimping, pinching, or creasing data cables may
cause the wires within the insulation to split, leaving the
cable looking fine on the outside. If unsure about the
state of the data cable, repair it.

4. Connect the internal or external drive to a

different device and see if that helps.

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5. Blue 1. Corrupted drivers 1. Install and update device drivers
screen of 2. Too much 2. If they open too many programs that RAM
death pressure on the RAM can't handle, the computer may freeze and display a
(BSOD) 3. Faulty hard disk BSOD. They should either avoid opening too many
4. Inadequate air programs or update the RAM to accomplish this.
circulation
3. BSOD is a warning that a hard drive is dying
5. Unnecessary and that a brand new disk is replaced.
hardware peripherals
4. A faulty fan can cause the machine to
overheat, resulting in a BSOD. Check the computer's
temperature to make sure the fan is working properly.
They may need to blow out the gunk that's built up in the
computer's gills.
5. Aside from the keyboard and mouse, other
peripherals such as flash drives and SD cards, portable
hard drives, secondary monitors, printers, HDMI cables,
smartphones, and so on can be unplugged. These may
prevent an operating system from being installed or
upgraded, or a PC from booting up, resulting in a BSOD.

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Hardware Repair and Troubleshooting Guide (Part 2)

COMMON SAMPLE PICTURE OF CAUSES POSSIBLE

TROUBLES TROUBLE SOLUTIONS/REMEDIES

With power but 1. Loose 1. Put the display to the test. Check
no display that the display is working properly
Connections before attempting to solve issues
with the rest of the machine in more
2.Faulty Video complicated and time-consuming
Card ways.

2. To test their computer's hardware,

3.Monitor
use a Power On Self Test card. If the
PC still does not display the
4.Computer's information on another monitor, a
Ventilation POST card is used to identify which
piece of the rest of the hardware
does not completely support their
5.Overclocking
computer.

3. This may also indicate that it has

reached the end of its useful life as a
result of moisture or high humidity
levels, or that the electronics inside
the display have failed. If they
connect to another computer and it
does not work, the display is broken
and must be replaced.

4.A faulty connection between the

RAM and the motherboard may also
trigger this issue. In this case, they
must reinstall the RAM

5. The PC's components would not

be able to manage the increased
power demands if they have been
overclocked. Keep in mind that
overclocking your machine is
comparable to playing with fire: it can
cause serious computer harm. As a
result, it is best to disable the
overclocking utilities – the system
should now run as fast as it should. If
they don't take care of it, it may
become overheated and neurotic

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Blue screen of 1. Corrupted 1.If the troubleshooting shows that
death (BSOD) the new software application is the
drivers source of the problem, it is likely that
the software is incompatible with the
2. Too much revised Windows edition. Consider
pressure on the installing the software update that is
RAM compatible with other Windows
operating systems in this case.
Uninstall the program and reinstall a
3. Faulty hard disk fresh copy of their software if it has
already been updated.
4. Inadequate air
circulation 2.Check that the device's internal
storage isn't complete and that there
is sufficient room. Remove any extra
5. Unnecessary apps that aren't needed.
hardware
peripherals 3.Test the hardware to get to the
bottom of the problem. Find any
missing hardware bits and, once
found, restore them. Inspect the
memory and hard drive. If an error is
made, it must be corrected.

4. Remove any unnecessary extra

hardware from their device. Start the
computer with the bare minimum of
hardware; if it works, the removed
hardware is the cause of the machine
failure. Check to see if the hardware
is compatible with their computer's
Microsoft Windows update.

5. A BSOD indicates that a hard drive

is failing and that a new disk must be
mounted.

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PC Crashes 1. Corrupt Drivers 1.Restarting the computer will
Before Loading improve the device's efficiency.
the OS 2. Bad Memory Or
2. If their computer crashes due to
Motherboard overheating, they should ensure
that the CPU is functioning properly.
3. Overheating If there is dust covering in other PC
cases and laptops, it can jam the
4. Hard Drive fan and obstruct air flow. As a
Problems result, clean the dust around the fan
to ensure proper operation.
5. Power Issues
3.Driver corruption can also cause a
crash, and they can try to fix the
problem by upgrading their drivers..

4. If they have several RAM slots,

taking them out one at a time and
restarting the PC will assist in
locating the culprit. In the end,
they'll have to replace either the
corrupted RAM or the hard disk,
depending on which is the issue.

Dysfunctional 1. USB Port Debris 1.Restarting the computer is a

USB Port common solution to many issues,
2. Loose or Broken including the USB port issue.
Internal 2. Uninstalling the USB port driver
Connections forces Windows to reinstall it on the
PC.
3. USB Selective
Suspend 3. USB Selective Suspend is a
power-saving feature in Windows that
4. Driver of the USB suspends unused or idle USB ports
to save power. It can sometimes
port prevent a USB port from functioning.

5. USB Cable 4. Examine the USB port for debris.

When they don't have a machine
attached, these ports are wide open,
making it very possible for debris like
dust or food to get inside. If you see
something inside, turn off the
computer and gently remove the
obstruction with a fine plastic or
wooden appliance, such as a
toothpick.

5.Change to a different USB cable.

USB cable failures are more common
than USB port failures, so if they

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 have a spare cable, they can use it.
When their machine suddenly starts
up, they realize the problem is a
broken wire inside the other cable.

PC Fan Is Not 1. Motherboard

1.As simple as it is, restarting the
Working computer might be a solution to
2. Power supply their dilemma.
3. Debris/Dust
2. Cleaning the fan is a difficult task
4. The cable for those who have never done it
connectors before. Since this is a very specific
activity, seek the assistance of a
specialist. If they are unable to do
5. The fan itself so correctly, their CPU and
computer will suffer irreversible
damage. The specialist should also
ensure that the fan is not spinning
on any wires.

3. If the power supply fails, the fan

will not spin. However, before
replacing the motherboard or CPU,
they should try to change the power
supply. Typically, this approach
works when there is already noise
on the screen or the computer has
suddenly shut down. Keep in mind
that if you attempt to fix a problem,
you should always seek the
assistance of a professional.

4.If nothing works, they should

consider adjusting the fan. If this
does not succeed, the only thing left
to do is patch the motherboard.

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Software Repair and Troubleshooting Guide

COMMON SAMPLE PICTURE OF CAUSES POSSIBLE

TROUBLES TROUBLE SOLUTIONS/REMEDIES

1.Computer 1.Malware 1.It is best to restart it by clicking

freezes the power button for five to ten
2. Too many strart - seconds. It can be resumed without
causing a complete loss of control.
up items (Windows) If the computer boots up normally,
the freeze has most likely been
3. Build -up of resolved. However, make certain
temporary files that the information is secure in
case of a more severe problem.
4. Fragmented hard
2.This issue would arise if the RAM
drive
sticks malfunction or become
defective. Fortunately, Windows
5. RAM or CPU Memory Diagnostic is a built-in tool
that can assist them in running
memory tests to determine if they
have bad RAM.

3.During boot-up, there could be a

program that loads the whole thing
and causes it to freeze. Deactivate
programs that start at startup using
a program like Autoruns to find the
source of the problem.

4. They have a problem with the

CPU, memory, or disk. Use the PC
normally, but keep an eye on the
CPU, memory, and disc categories.
They can react if the machine
freezes again and one of these
three issues appears to be
extremely serious.

5.This issue can occur if they use

incorrect or obsolete device drivers.
As a result, they can double-check
their drivers to see if the issue has
been resolved. When they are
unable to update the driver
manually due to a lack of patience
or experience.

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2. Computer is 1. Malware or virus 1.A slow machine may be the
slow product of malware or a virus, so
2.Too many opened check it and clean out and restore
any corrupted or broken programs.
apps and tabs
2. Don't open too many tabs or
3. CPU programs, as this consumes a ton
of CPU memory and slows down
their device.

3. As the machine boots, it loads all

of the programs that were included
in the boot list. When a program
performs a large number of
applications in a row, it slows down.
The easiest way to avoid this is to
uninstall or disable the loading of
unwanted apps during the boot
sequence.

4.Although the RAM can handle

several apps at once, it is limited by
its memory. When the RAM is
complete or there is insufficient
memory to run additional
applications, the machine begins to
slow down. This is due to the RAM's
inability to store any additional data,
making it difficult to run another
app. To resolve this, they can
update the RAM or add more RAM
to their machine to increase its
memory capacity.

5. It is important to keep the

computer's temperature under
control in order to keep the
electronic components in good
working order. To remedy this, keep
their room well-ventilated, close any
unnecessary running software, and
clean the device components on a
regular basis. They may also use a
cooling system in their machine to
avoid a sudden rise in temperature
as a result of their activities.

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3.Computer 1.Automatic OS 1.Other graphics cards can have
keeps restarting update problem hardware problems that cause the
device to restart or shut down at
random, as well as damage to their
2. Virus or Malware network card drivers or
motherboard..
3. Graphics card
2.Malware and viruses, once again,
4. Motherboard, may be to blame for their
computer's untimely decision to shut
5.Network card down or restart on its own. Scan
and clean the device as needed
drivers with virus and malware removal and
protection software.

3. Check that all of their systems

and software are up to date.
Outdated software and installed
programs may become outdated or
be riddled with bugs, causing
problems on their computer if they
are not modified.

4. To deal with application crashes

and other bugs, Windows 10 has an
in-built feature that restarts the
machine automatically. However, if
they are experiencing a problem
with a frequent device restart, this
function is easily disabled.

5. Drivers serve as the interface

between device hardware and the
operating system. If they are out of
date, they may trigger problems
such as the machine repeatedly
restarting. It is important to keep
them up to date with the most
recent edition.

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4. Windows 1.Open program or 1.Windows will sometimes freeze
Shutting Down TSR is not able to during the shutdown process. If this
occurs, the Windows Shutting Down
Message Will close message screen will be shown on
Not Disappear another screen. To complete the
2. Incompatibility, shutdown, press and hold the power
corrupt or damaged button for around 10 seconds, or
driver until the machine switches off.

3. Temporary files 2. The most common cause of a

computer locking up or failing to
shut down is a program that does
4. Hard drive full, has not close properly. End Task all
errors or needs currently running programs to see if
defragged this is the source of the problem. If
they are able to effectively shut
5.Fast Startup is down the device after doing so, a
program, such as a virus protection
enabled. program, will not be closed. the
need to identify which program is
causing the problem, reinstall it, and
obtain the most recent update for
this program.

3. Temporary files may cause

problems with how the machine
runs, particularly if the computer
has hundreds of them. Get rid of
these temporary files.

4.The easiest way to repair

Windows 10 not shutting down is to
disable the Fast Startup function.

5.Run the Windows Update

Troubleshooter and install the most
recent version of Windows 10.
During the update, some users are
unable to shut down Windows 10. If
they find themselves in this
situation, they can use the Windows
troubleshooter to fix any issues that
are preventing them from upgrading
Windows.

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5. Abnormally 1.Malware or virus 1.If the operating system or other
Functioning program becomes unresponsive or
2.Corrupt Registry behaves strangely, restart the
Operating machine and run a virus scan.
System or Install dependable anti-virus
Software 3.Improper Drivers software to prevent this.

4. Thrashing 2.Restart the computer.

5. Kernel bugs 3.Run a virus scan.

4. If the machine is switched on but

not responding to program or
keyboard commands, use the usual
shutdown protocol to shut it down.

5. Delete all unused and

unnecessary data on a regular
basis. Cookie files should be
deleted on a regular basis.
Defragment the machine on a
regular basis. Don't run too many
applications at once. Scan the
machine on a daily basis with an
up-to-date antivirus program.

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Network Repair and Troubleshooting Guide

COMMON SAMPLE PICTURE OF CAUSES POSSIBLE

TROUBLES TROUBLE SOLUTIONS/REMEDIES

1. Slow Internet 1.Bad WiFi connection, 1 Restart the computer. A quick

reboot can often be a life-saver.
2. Background running
2. A background programme,
programs which could eat several
bandwidths, could cause DNS
3. Cookies and Add- tables to be outdated, or the
On features memory of the machine to be
complete. It may also have
4. Malware and viruses cookies, add-ons, or plug-ins that
slow down your internet, attempt
to delete internet history and
5.Too many devices clear some of that space.
using one router
3. Malware and viruses can even
slow down the internet and also
send spam and infected content
using the internet. So run a virus
check on the computer.

4. Restart the modem or router.

DO NOT reset or restore settings
to the default factory. Only turn off
and back on the router or
modem.

5.If none of the above works,

perhaps the problem is external,
i.e. its operator. It could be like a
network update, bad weather,
repairing cables, etc. They are
certainly going to evaluate the
internet signal and tell them
about the action they need to
take.

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2. Duplicate IP 1.Two computers or 1.If two machines try to share an
Addresses - devices in the LAN may IP, see the dreadful error
message of the "Address Already
“Error message be allocated to the in use" — without network
that says that same static IP address access. The router's default
the IP address is by the system DHCP configuration is always the
already in use.” administrator. culprit. Possibly at the beginning
of the subnet DHCP will attempt
2. Accidentally, two to allocate an email address to
the new device, and a different
users have been given device will already have those
the same IP address by numbers with statical IPs. It may
the Internet service even have its own DHCP server if
provider. they have just installed a new
system or server in another
network. Simply disable the
3. DHCP server in the
DHCP server to restore health in
network has allowed other networks on that system.
multiple computers to
automatically allocate
the same dynamic
address. 2.Windows – if the IP address is
static:
4. The system manager Step 1: Right on the desktop click
assigns a static IP on the "Network District." This will
address to a device in be called "Network" on Windows
the DHCP range of the 7 or Windows Vista. Click next on
local network and 'Properties.'
automatically assigns Step 2: Click on "Properties," and
the same address on click "Rick" on the network card.
the local DHCP server. In most instances, the "Local
area LAN Link" card is numbered.
5.After a prolonged
time in stand-by or Step 3: Choose "TCP/IP," then,
under the options list, choose
hibernate mode, a "Properties." In the opened
device returns to the browser, enter a new IP address.
Internet and has an IP To confirm the modifications they
address reassigned to made, click on "OK."
the network.
3. Windows - If the IP address is
dynamic:

Step 1: Click the button "Start,"

then click the button "Run." Enter
"cmd" and press "OK" on the text
window. The prompt for Windows
is opened.

Step 2: Into the command prompt

type "ipconfig/renovate" and

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 press "Enter." This updates the
dynamic IP address.

Step 3: Network relation

verification. A non-accounting IP
address will be received by your
computer.

3. Single 1. Router 1.If only one workstation displays

Workstation the "No internet" message when
2. Network Card opening a web browser, we can
Unable to typically conclude that the rest of
Connect to the the network is fine and focus on
Network 3. IP Address conflict any hardware or software that is
unique to this device. To begin
4. Outdated network resolving this network problem,
driver remove any obvious
communication obstacles such as
a bad cable, a weak WiFi signal,
a failing network card, or
incorrect drivers. Check that the
network adapter on the
workstation is equipped with the
right IP, subnet, and DNS
servers.

2.If their router isn't connecting to

the internet, place their machine
or tablet right next to the router. If
this allows the equipment to
connect, the problem could have
been with the device hardware.

3. Reinstall the network card.

Often the network card receives a
strong signal but is unable to
transmit it quickly and efficiently,
necessitating network
troubleshooting. Updating the
driver should completely resolve
the issue, but if it does not, they
should contact their IT
department or supplier and
consider replacing the hardware
entirely.

4When two or more computers

are given the same IP address,
an IP address dispute occurs.
When this occurs, all devices are
unable to connect to the network.
To resolve this dispute, open the
command prompt and enter the
following command:

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 ipconfig/release

5. An old, outdated, or corrupted

network driver may often be the
source of the WiFi linked but no
Internet error. A small yellow
mark in their network interface
name or network adapter may
also indicate an issue.

To correct:

Enter “devmgmt.msc” by pressing

Windows + R. The Device
Manager will be launched as a
result of this.

Navigate to “network adapters,”

then right-click on another
network adapter.

Choose "update network engine."

You will be given two choices,
one of which is to “search
automatically for modified driver
software.”

Windows may attempt to

automatically repair the network
driver for.

4.IP Address 1.It's possible that the 1. Examine the network interface
Exhaustion - DHCP server has run card (NIC). They will find it by
going to the control panel and
Can’t get an IP out of addresses. then to the system manager.
address Then, pick “Hardware and
2. The computer could Sound,” followed by “Device
have been configured Manager.” Expand the Network
to use a static address Adapters item to see all network
rather than a DHCP adapters, though they are likely
to have only one. Check that the
address. device is set up to use DHCP.

3. Perhaps the device's 2.Examine the switch to see

DHCP request never which virtual LAN (VLAN) the port
made it to the server. is assigned to. Check to see if
other devices on this VLAN can
obtain an IP address. If they
can't, it's because the network
isn't sending DHCP requests to
the server.

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 3. If this problem occurs on more
than one client, the problem is
most likely with the server itself.

5.VPN Errors - 1.The client computer 1.Examine the connection

Error message is no longer linked to between the client and the server.
Link to the server using a
saying that the local network. separate client interface to
device was determine if the network problem
“unable to 2. The VPN traffic is is widespread or affecting only
establish the being blocked by the one client.
VPN network's firewall.
2.Check that the name entered
connection” or on the client side corresponds to
error 800 3. The VPN server's
the server name given by the
name and address VPN administrator. In certain
were wrong. cases, users will specify an IP
address rather than a name, but
it is more common for users to
mistype the address rather than
the name. VPN servers,
especially those on DHCP
networks, may also change their
IP addresses in some cases.

3. If the first two steps did not

resolve the issue, it is now
necessary to ensure that the
firewall is not interfering with the
VPN link. To do so, momentarily
disable it in order to retry the link.
If this resolves the issue, the
firewall settings specific to the
port numbers used by the VPN
on the network must be updated
to prevent the problem from
recurring.

4.If neither of these

troubleshooting steps resolved
the issue, it is likely that the
server is overwhelmed with
clients or that it is down. Check
with their information technology
department to see what can be
done.

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