CANCEL RESERVATION # 41179583BR4

Pick-Up Return
Lisbon Airport, LIS Lisbon Airport, LIS

Sat, Jul 03, 8:30 AM Sun, Jul 18, 8:30 AM

Estimated Total (USD) $437.78

YOUR CAR
Compact Wagon Manual Base Rate $320.30

Renault Megane SW or similar for 15 day(s)

Manual Transmission
Kilometers Unlimited

Rental Options $0.00

Equipment & Services $0.00

Protections & Coverages $0.00
Collision Damage Waiver (CDW) -
INCLUDED
Windscreen Damage waiver
(WDW)-INCLUDED
Third Party Liability-INCLUDED

Discount Codes
Coupon:NA
AWD: NA
Rate Code: 3X

Fees & Taxes $117.48

Surcharge 95.51
Total Tax 21.97

Rate Terms & Conditions

These rate terms apply for this specific rental.
If for any reason you change your rental
parameters (pick up dates, times, etc.), those
changes must follow these terms or your rate will
also change.

Your rate was calculated based on the information

provided. Some modifications may change this rate.

14 day(s) minimum rental required.

20 day(s) maximum rental allowed.

Displayed total may reflect an approximate

conversion based on currency fluctuations.

YOUR TIME & PLACE

Pick-Up Return

Lisbon Airport, LIS Lisbon Airport, LIS

 Saturday, Jul 03, 2021, 8:30 AM Sunday, Jul 18, 2021, 8:30 AM

Address: Aeroporto De Portela Lisboa, Lisbon, XX, 1700 008, Address: Aeroporto De Portela Lisboa, Lisbon, XX, 1700 008,
PT PT

Phone: (351) 21 8435550 Phone: (351) 21 8435550

Hours of Operation: Sun - Sat 7:00 AM - 12:00 AM Hours of Operation: Sun - Sat 7:00 AM - 12:00 AM

View Location & Shuttle Information View Location & Shuttle Information

RATE & BENEFIT INFORMATION

AWD: N/A
Rental Type: All Rates
Rate Code: 3X
Wizard Number: N/A
Coupon Code: N/A

RENTAL OPTIONS
Equipment & Services
None

Protections & Coverages

Collision Damage Waiver (CDW) Accepted
Personal Accident Insurance (PAI) Declined
Windscreen Damage waiver (WDW) Accepted
Theft Protection(TP) Accepted

YOUR INFORMATION
JOSE CARLOS C****A
Email: [email protected]
Residence: BR
Age: 25+
Flight Information: Tap Air Portugal
Phone: 552-197-914****

Additional Information

Reservation & Avis.com Assistance Wizard Number / Avis Preferred

Profile Updates
1-800-230-4898
24 hours 7 days a week 1-866-842-5552
Monday - Friday 8am-5pm EST

TERMS & CONDITIONS

Optional Coverages

Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be
reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of
79.95 EUR or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If
you can show the damage was less than we said, we will refund you the difference.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product.
This also reduces the administration fee.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation
email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 15.99 EUR and
28.66 EUR a day.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can
expect it to costs between 18.39 EUR and 44.28 EUR a day. If you rent the vehicle for more than 21 days, you will only be charged for a maximum of 21 days and get
cover for the duration of your rental, up to 30 days.
Will I need to pay if the windscreen or any other window is damaged?
Yes, it will be treated the same as any other damage to the vehicle.
How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you are renting and the place you¿re renting it
from. But you can expect it to cost 1.91 EUR a day.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:
Water or fire damage that was not your fault.
Driving the vehicle without due care and attention
Driving or using the vehicle in breach of your contract
What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due
to your negligence, you will have to pay:
Either the cost of replacement, or the estimated repair costs whichever is cheaper
Plus our loss of use
Plus an administration fee
Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find
details of this payment here WWW.AVIS.COM.PT
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental
agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or
due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the
loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking
confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between
7.75 EUR and 15.50 EUR a day.
 Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can
expect it to costs between EUR 19.31and EUR 36.04 a day. If you rent the vehicle for more than 21 days, you will only be charged for a maximum of 21 days and get
cover for the duration of your rental, up to 30 days.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
Keys being left in the vehicle
Keys being lost or stolen
Using the vehicle in breach of the contract
What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:
The cost of replacement
Plus our loss of use
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to
your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here WWW.AVIS.COM.PT
Damage to people and their property
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any
of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or
injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our
costs from you if the accident was caused by:
By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or
any other unlawful substance),
 By you breaking the law
As a result of your negligence or recklessness.
What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to
zero or to EUR 9.96/ day per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:
A maximum of 20.000,00 EUR in the event of death, loss of limbs or eyes or permanent total disability
A maximum of 1.000, 00 EUR towards emergency medical expenses related directly to the accident
Medical assistance and rescue costs (conditions apply)
Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can
expect it to cost 9.96 EUR a day.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI provides the following enhanced benefits:
A maximum of 120.000,00 EUR in the event of death, loss of limbs or eyes or permanent total disability
A maximum of 6.000,00 EUR towards emergency medical expenses related directly to the accident
Medical assistance and rescue costs (conditions apply)
Baggage up to 6.000,00 EUR per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350,00 EUR per item)
Expenses for replacing main house keys and locks up to 500,00 EUR
Emergency travel expenses up to 500,00 EUR.
Is Super Personal Accident Insurance available when renting any vehicles?
No, unfortunately we are unable to offer Super Accident Insurance when renting VANS.
How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can
expect it to cost 14.27 EUR a day.
What will you pay if I do not have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
Protection packages
I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
COMPLETE PROTECTION FOR THE CAR includes Super Damage Waiver (SUPER CDW + CDW + TP) and Windscreen Protection and EXTENDED Roadside
Assistance.The price depends on the vehicle and location, but you can expect it to cost between 48.71 EUR and 85.49 EUR a day.
 COMPLETE PROTECTION PACKAGE includes Super Damage Waiver (SUPER CDW + CDW + TP), Windscreen Protection, Super Personal Accident Insurance and
EXTENDED Roadside Assistance. The price depends on the vehicle and location but you can expect it to cost between 62.73 EUR and 99.51 EUR a day.
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs then you will need to make a claim with the external provider to get your money
back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help
you with your claim.

Credit Card Policies

What payment cards do you accept?

We accept:
American Express (excluding American Express Travellers Cheque cards)
Diners cards
Discover cards 
Visa credit cards
Visa debit cards
MasterCard credit cards
MasterCard debit cards 
Avis-issued charge cards
We do not accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards, even if they carry the Visa or MasterCard logo or any other cards not listed above.
Can I pay by cash?
In all locations we do accept cash, but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 7.05% per year above the base lending rate of Direccao Geral do Tesouro from time to time. .

Debit Card Policies

Debit Cards are accepted.
 Drivers License

Do I need to bring my driving licence with me?

Yes.  All drivers must bring all parts of their valid driving licence with them, please note that digital driving licences are not accepted. They must bring both their
driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:
The driving licence was issued in a non-European country
The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.
Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide
evidence, such as one of the following:
Previous driving licences
A letter from their driving licence authority stating that they have held it for this minimum period.
I have unspent convictions on my licence, can I drive?
Unfortunately, any driver will not be able to drive our vehicles if they have any unspent driving convictions for:
careless, reckless or dangerous driving,
driving or attempting to drive whilst under the influence of drink or drugs,
using a vehicle uninsured against third party risks
theft or unauthorised taking of a vehicle
been disqualified or if they have two or more unspent convictions for offences not listed above

Public Liability And Property Damage

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the
benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the
card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Age Requirements

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 18 years old and have held a full, valid driving licence for at least 1 year at the start of your rental.
A higher minimum age limit may apply to certain vehicles.
How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation
email or call the reservations team.
I am under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you
are picking the vehicle up from, but you can expect it to be EUR 9.96 per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.

Fuel Policy

Should I bring the vehicle back with a full tank of fuel?

Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full
tank, as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to
show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.
Fuel Options
I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for
you. Then you just return the vehicle with whatevers left in the tank (even if it is virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index: WWW.GALP.PT
(http://WWW.GALP.PT). However, you do not get a refund for any fuel you do not use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres , do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you do not have time to fill up
the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of 17.22 EUR.
What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:
Do not buy Fuel Up Front
Do not return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank
capacity.
We charge the average fuel price at the end of the rental period for Portugal as stated on this EU fuel index:
http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. The price per litre will be stated on your rental agreement plus a processing fee of EUR 18.45. This charge
covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

ID Requirements

Do I need to bring proof of identification?

Yes, you must bring:
the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the
payment card used to make your booking.
photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or a national identity card.
You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept
it as proof of your address.
Other requirements
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it.
How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation or security deposit is either fixed or calculated based on:
The estimated vehicle rental price
Plus the estimated price of all optional extras you have requested
Plus around 120.00 EUR to allow for any fuel you may use unless you have purchased Fuel up Front
Less any amount we accept you have paid towards the rental when you booked for example, the cost of any accepted voucher
The calculation varies depending on the rental location. If you would like more details, please call the Reservations team or ask a member of our team.

Miscellaneous Information

Can I let anyone else drive?

Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from, but you can expect it to be 11.08
EUR per day, per drive, maximum up to 8 days.
If you rent the vehicle for more than 8 days, you will only be charged for a maximum of 8 days and get cover for the duration of your rental, up to 30 days.
All additional drivers must meet our age, driving licence and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Do you offer a Meet and Greet service?
No, unfortunately we are unable to offer a Meet and Greet service at this time.
Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental
location’s normal opening hours.
The out of hours pick up fee is 34.56 EUR per waiting hour.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation
email. If you go over the mileage allowance, the price depends on the vehicle and location, but you can expect it to costs between 0.12 EUR and 0.25 EUR for every
kilometre you have driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
Yes, you are allowed to smoke in the vehicle in Portugal. However, if we believe the vehicle smells strongly of smoke, a specialist cleaning charge may apply.
Are there any roads or zones where I need to pay a fee before I can enter?
No, there are no roads or zones where you need to pay a fee before you can enter.
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu
(http://www.urbanaccessregulations.eu) provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick
up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
All parking fines or charges
Toll charges
Towing charges
Clamping costs
Traffic fines or charges
Speeding fines
And any other charges or fines
If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:
Our administration fee of EUR 30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
Our administration fee of between EUR 24 and EUR 39.98 for each fine or charge issued in any other country, which will be charged in the currency of the
country where the fine occurred
Plus the fine or charge if we have to pay it
I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist
Cleaning Charge of 102.40 EUR.
Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long
as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance
provider to help you. You will find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be
charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
Towing Call out and recovery costs (up to a maximum of 800 Euro, unless there is need of an special towing rescue, repatriation, or breach of contract in which
the maximum charge could be up to 2000 Euro)
Repair costs
Loss of use
Repatriation costs
An administration fee of EUR 430,50
Any costs to take you, and/or any of your passengers, to another location.
Electrical Charge for EV Vehicles (Where the cable is in working order)
What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…
Flat batteries
Flat tyres
Keys locked in the vehicle
Running out of fuel
Using the wrong fuel for the vehicle
Provided you are using the vehicle is a country we have agreed to.
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road, like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you are renting, but you can expect it to be 6.14 EUR a day.
What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete
and return an incident report form and if available, the European accident report form. If you fail to send them to us, we will charge you an incident report form
administration fee of 79.95 EUR.

One Way Rentals

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be 18.45 EUR
and 123.00 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 430.50 EUR and 5 535.00 EUR.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

Pre-Authorisation
How much is the pre-authorisation?
The amount of the pre-authorisation or security deposit is either fixed or calculated based on:
The estimated vehicle rental price
Plus the estimated price of all optional extras you have requested
Plus around EUR 120.00 to allow for any fuel you may use unless you have purchased Fuel up Front
Less any amount we accept you have paid towards the rental when you booked, for example, the cost of any accepted voucher 
The calculation varies depending on the rental location. If you would like more details, please call the Reservations team or ask a member of our team.

Rental Options

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter
prices.
Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An
infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11
years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly
before you drive away.
Please note: In Portugal, all children must normally use a child car seat until they’re 12 years old or 135cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you are renting, but you can expect it to cost 13.18 EUR a day. If you rent the vehicle for more than 10 days, you will
only be charged for a maximum of 10 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 20.00 EUR and 150.00 EUR on top of the hire fee. If you can
show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting, but you can expect it to cost 21.03 EUR a day and maximum per rental 89.79 EUR. If you rent the
vehicle for more than 8 days, you will only be charged for a maximum of 8 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 118.08 EUR on top of the hire fee. If you can show the damage or loss
was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Portugal, you should check to
see whether you can use our GPS as it will give you speed information.
Do you offer an audio tour guide service on your GPS?
Yes, an audio tour guide service is available in ENGLISH, PORTUGUESE, GERMAN, SPANISH AND FRENCH covering the LISBON, PORTO AND FUNCHAL area.
The fee for enabling the audio tour guide service will depend on where you are renting, but you can expect it to be 13.28 EUR a day in addition to the cost of renting
the GPS.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party, so you will need to read and agree to separate terms and conditions with them.
We will give you these terms and conditions at the rental location.
Please note: In many countries, including Portugal, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your
responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you are renting, but you can expect it to be 10.24 EUR a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 147.60 EUR on top of the hire fee. If you can show the
damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 36.90 EUR on top of the hire
fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
Yes, some rental locations offer E-Toll in selected vehicles. An E-Toll device lets you drive though tolls without needing to stop and pay.
How much is E-Toll?
The fee for the e-toll device depends on where you are renting but you can expect it to be 2.16 EUR a day you have it activated. You activate it by opening the box
attached to your windscreen.
If the e-toll device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from around 30.75 EURon top of the hire fee. If you can show
the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: this service and any toll charges you incur will be invoiced to you after the vehicle is returned to us. You can expect to receive your invoice around 30
days after you’ve returned the vehicle.
Winter equipment to rent
I am concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.
I am going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.
I am have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
Optional extras available to buy
I have left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 11.00 EUR, but they are only available from selected rental locations.
I have left my mobile charger behind, do you sell them?
Yes, you can buy a Mobile Charger for 11.00 EUR with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they are only available from selected
rental locations.
I want to charge my device in the car, do you sell car chargers?
Yes, you can buy a Universal Car Charger for 11.00 EUR, but they are only available from selected rental locations.
I have left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 21.00 EUR, but they are only available from selected rental locations.

Returns

I want to keep the vehicle for longer, what should I do?

If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days
will be charged at pay at location prices.
What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part
of a day until the vehicle is returned.
If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5
days rental charge on your debit card or, 10 days if you are using a credit card, at pay at location prices. If you return the vehicle within those 5 or 10 days (whichever
applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 15.00 EUR per day.

Travel Into Other Countries

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries:
AUSTRIA
ALBANIA
ANDORRA
BELGIUM
SWITZERLAND
CYPRUS
GERMANY
DENMARK
SPAIN
FRANCE
FINLAND
UK
GREECE
HUNGARY
CROATIA
ITALY
ISRAEL
IRELAND
ISLAND
LUXEMBOURG
MALTA
NORWAY
NETHERLANDS
POLEN
SWEDEN
TURKEY
Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.