HEALTH 10

Consumer
Welfare and
Protection

Mark Jan Lester DR. Busog

 Consumer Act

The Consumer Act of the Philippines is a

law that protects the interest of the
consumer, promotes general welfare, and
establishes standards of conduct for
business and industry.
 CONSUMER RIGHTS
The Right to Safety.
The Right to Basic Needs.
The right to be protected against the marketing of goods or the
provision of services that are hazardous to health and life. You
The right that guarantees survival, adequate food,
may look forward to (1) manufacturers of consumer products to
clothing, shelter, health care, education and undertake extensive safety and performance testing before
sanitation. You may look forward to the availability of selling their products in the market, and (2) labels which
basic and prime commodities to consumers at contain the proper information as regards the product, its use
affordable prices and of good quality. and how to operate it, if the need arises, and also precautions
or warning signs.

The Right to Information. The Right to Choose.

The right to be protected against fraudulent/dishonest or The right to choose products at competitive prices
misleading advertising/labelling/promotion and the right to with an assurance of satisfactory quality. You may
be given the facts and information needed to make an look forward to a wide array of goods and services
informed choice. You may look forward to complete which are offered in the market with diverse
information about the product to be purchased, including its brands, sizes, shapes and colors with differences in
use, ingredients/chemical contents, precautions, if any, the price, quality and use.
limitations and expiry date.
 CONSUMER RIGHTS
The Right to Redress.
The Right to Representation.
The right to be compensated for misrepresentation, shoddy
goods or unsatisfactory services. You may look forward to
The right to express consumer interests in the making
manufacturers/storeowners would replace defective goods
and execution of government policies. You may look pursuant to the provision “No Return, No Exchange” provided in
forward to legislators would propose laws that would the DTI’s Implementing Rules and Regulations of Republic Act
ensure that consumers have the chance to live a 7349, otherwise known as the Consumer Act of the Philippines.
better life by getting the best value for their hard-
earned peso.

The Right to Consumer Education. The Right to a Healthy Environment.

The right to acquire the knowledge and skills necessary to be
an informed consumer.
The three sectors of society: business, government and The right to live and work in an environment which
consumer would embark on an information campaign is neither threatening nor dangerous, and which
through tri-media on consumer related issues. permits a life of dignity and well-being.
A series of seminars, conferences, fora, training, and
public hearings for the welfare of the consumers.
Consumer education being integrated in the school

 CONSUMER
RESPONSIBILITIES
Solidarity.
Critical Awareness.

the responsibility to be The responsibility to

more alert and organize together as
questioning about the consumers to develop
use and the price and
the strength and
Environmental

quality of goods and Awareness. influence to promote and

Action.

services we use. protect our interests.

The responsibility to The responsibility to
understand the
assert ourselves and act
environmental
to ensure that we get a

consequences of our
fair deal. Remember that Social Concern.

consumption. We should
as long as we remain
The responsibility to be recognize our individual
passive consumers, we
aware of the impact of and social responsibility to
will continue to be conserve natural
our consumption on
exploited.
other citizens, especially resources and protect the
the poor, exploited, earth for future
generations.
disadvantaged or
powerless groups,
whether in the local,
national or international
community.
 Below are their functions relative to consumer protection.

A. Bureau of Food and Drugs (BFAD)

1. Serves as DOH key regulatory agency and

implementer of the country’s food control system

2. Ensures safe and good quality processed food, drug,

and cosmetics

3. Regulates production, sale and traffic of food, drug,

and cosmetics

4. Protects the health of the consumers and handles

consumer complaints
 Below are their functions relative to consumer protection.

B. Department of Health (DOH)

1. Provides national policy direction and

develops national plans, technical standards
and guidelines in health

2. Regulates all health services and products

3. Inspects establishments that dispense

food

4. Adopts measures to ensure the quality of

meat, milk products, cosmetics, and other
consumer goods
 Below are their functions relative to consumer protection.

C. Department of Trade and Industry (DTI)

1. Serves as the primary coordinative,

promotive, facilitative, and regulatory arm of
the government for the country’s trade,
industry, and investment activities

2. Ensures the quality and safety of products

3. Checks the warranty and price tags of

products

4. Monitors advertisements and retail ways in

order to prevent any deception of consumer

5. Guaranties consumer welfare and protection

 Below are some international organizations relevant to consumer protection

A. International Food Protection Institute (IFPI) ensures

food protection through policies
and practices for a safer global food supply.

B. Food and Drug Administration (FDA) protects and

promotes public health through
control and supervision of food safety.

C. World Health Organization (WHO) directs international

health within the United Nation’s
System and to lead partners and global health responses.
Thank You
For Listening