Performance Assessment
NON - SUPERVISORY EMPLOYEES
PROPERTY REVIEW PERIOD
EMPLOYEE JOINING DATE
NAME
DESIGNATION ASSESSOR
DEPARTMENT ASSESSMENT
DATE
RATING SCALE
X– TOO EARLY TOO ASSESS
1– OFTEN FAILS TO MEET JOB REQUIREMENTS
2– OCCASSIONALY FAILS TO MEET JOB REQUIREMENTS
3– MEETS JOB REQUIREMENTS
4– OFTEN EXCEEDS JOB REQUIREMENTS
5– SUBSTANCIALLY EXCEEDS JOB REQUIREMENTS
Mark the score form the rating scale for each of the Performance Indicators in the
Rating column;
Page 1 of 6 30/03/2008
SECTION A - GUEST / CUSTOMER
PERFORMANCE DESCRIPTION RATING
INDICATORS
Guest Contact Skills Demonstrates skills which reflects proper
behaviour in dealing with guests and exceeding
guest expectations
Communication Effectively communicates to guests, superiors, and
subordinates on matters which, are related or
concerning the business.
SECTION B - PEOPLE
Dependability Can be relied upon to successfully perform
assigned duties and support property, colleagues
and guest needs with minimal supervision
Team Leadership Has ability to lead others, shows respect and
listens to both sides of an issue and treats
individuals fairly. Demonstrates skills to get the
job done with others.
Training Conducts training (on the job) for newly recruited
employees and ensures that standards are taught,
implemented and maintained.
Motivation Develops a motivated work group in which
consistent service and standards are being
delivered to the guests and Company Policies are
being followed
Initiation Originates suggestions to make the job more
efficient for the work groups or self. Creatively
resolves problems, and offers suggestions while
maintaining standards
SECTION C - RESULTS
Time Management Is able to accomplish tasks in specified time, either
by delegation or organizing time schedule for self.
Prioritizes job tasks in order of responsibility and
importance.
Following Standards Consistently check to ensure that standards are
maintained and sub-standards are quickly adhered
to
Organizational Ability Effectively plans, allocates resources and operates
the section in a proper manner. Distribution of
work and effective follow up to achieve guest
satisfaction.
Achievement Drive Dedicate to the improving self performance and
knowledge about the operation and business.
Involved in many tasks to challenge self for future
development.
Property Management Is committed to the success of self and section as
well as property. Involves self in the operations
and improves performance and follows standards.
Page 2 of 6 30/03/2008
If there was a rating of ‘5’ or ‘1’ given on any of the
Performance indicators, kindly give a brief
explanation below as to the reasons for the rating;
What if any, special achievements did the employee perform throughout the review
period?
OVERALL RATING A = 4.50-5.00 D = 1.50-2.29
B = 3.70-4.49 E = 1.00-1.49
Total the ratingsl/13 = Average C = 2.30-3.69
Result /13 Total Rating Grade
Employee Signature Department Head
Personnel Manager General Manager
Page 3 of 6 30/03/2008
Performance Assessment
NON - SUPERVISORY EMPLOYEES
PROPERTY REVIEW PERIOD
EMPLOYEE JOINING DATE
NAME
DESIGNATION ASSESSOR
DEPARTMENT ASSESSMENT
DATE
RATING SCALE
X – TOO EARLY TOO ASSESS 4 – VERY GOOD
1 – BELOW STANDARDS 5 – EXCELENT
2 – SATISFACTORY
3 – GOOD
Mark the score form the rating scale for each of the Performance Indicators in the
Rating column;
Page 4 of 6 30/03/2008
SECTION A - GUEST / CUSTOMER
PERFORMANCE DESCRIPTION RATING
INDICATORS
Guest Contact Skills Demonstrates skills which reflects proper
behaviour in dealing with guests and exceeding
guest expectations
Willingness Demonstrates willingness to take on extra duties
in order to complete tasks to meet guest
satisfaction and responsibilities
Personal Hygiene and Consistently presents self in a clean and well
Grooming groomed manner, in order to reflect the standards
to guests
Safety and Hygiene Follows specific rules, regulations and procedures
which, have been set out in order to maintain a
safe environment for the guest and fellow
colleagues.
SECTION B - PEOPLE
Dependability Can be relied upon to successfully perform
assigned duties and support property, colleagues
and guest needs with minimal supervision
Cooperation Supports others in the work group in
accomplishing and performing tasks
Attendance and Consistently demonstrates and makes efforts to be
Punctuality in the work place on time and has a minimal
absenteeism record
Initiative Originates suggestions to make the job more
efficient for the work groups or self. Creatively
resolves problems, and offers suggestions while
maintaining standards
SECTION C - RESULTS
Job Knowledge Is aware of several different tasks and skills which
are required to complete and perform the job
responsibilities correctly
Following Standards Consistently check to ensure that standards are
maintained and sub-standards are quickly adhered
to
Productivity Accomplishes the required job assignments within
the specified time given. Completes the work
effectively with little or no delays
Following Instructions Understands and remember information in relation
to his job and uses this in order to complete
assignments and ensures correct actions are
taken.
If there was a rating of ‘5’ or ‘1’ given on any of the Performance indicators, kindly
give a brief explanation below as to the reasons for the rating;
Page 5 of 6 30/03/2008
What if any, special achievements did the employee perform throughout the review
period?
OVERALL RATING Excellent = 4.50-5.00 Satisfactory = 1.50-
2.29
Very Good = 3.70-4.49 below Standard = 1.00-1.49
Average = Good = 2.30-3.69
Result /13 Total Rating Grade
Employee Signature Supervisor Department Head
Personnel Manager General Manager
Page 6 of 6 30/03/2008
