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My Resume New-23

This document contains a summary of Anuj Kumar Gupta's professional experience and qualifications. It outlines his current role as Branch Collection Manager at Reliance Commercial Finance Ltd since April 2020, where he handles NPA to write-off accounts and achieves monthly targets. Prior to this, from February 2019 to March 2020, he worked as a Debt Collection Officer at Indiabulls Consumer Finance Ltd handling past due accounts. He also held the role of Assistant Collection Manager at Multimax Asset Reconstruction Pvt Ltd from April 2015 to April 2018 where he contacted customers to collect outstanding payments.

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56 views3 pages

My Resume New-23

This document contains a summary of Anuj Kumar Gupta's professional experience and qualifications. It outlines his current role as Branch Collection Manager at Reliance Commercial Finance Ltd since April 2020, where he handles NPA to write-off accounts and achieves monthly targets. Prior to this, from February 2019 to March 2020, he worked as a Debt Collection Officer at Indiabulls Consumer Finance Ltd handling past due accounts. He also held the role of Assistant Collection Manager at Multimax Asset Reconstruction Pvt Ltd from April 2015 to April 2018 where he contacted customers to collect outstanding payments.

Uploaded by

aanujgupta1909
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Anuj Kumar Gupta

Date of birth: 07/09/1988 Nationality: Indian Gender: Male

(+91) 8896145757 [email protected]

[email protected]

https://www.linkedin.com/in/anuj-kumar-gupta-19648392

Whatsapp Messenger: 8896145757

B-2375, B Block, Indira Nagar, 226016, Lucknow, India


About me:
Organized and dependable candidate successful at managing multiple priorities
with a positive attitude. Willingness to take on added responsibilities to meet team
goals.

WORK EXPERIENCE

15/04/2020 – CURRENT – Lucknow, India


BRANCH COLLECTION MANAGER – RELIANCE COMMERCIAL FINANCE LTD

Handling NPA to Write-off 2W & PL Portfolio and Achieving monthly basis targets. Manages the employees
who collect the money. Monitors call reports to make sure collectors are making enough phone contacts
each day. Identifies areas of the collection process that need improvement and implements an enhanced
process that will help collectors be more effective. Tracks the rate of success of the entire process and
continues to make adjustments when necessary. Trains new employees and holds training reviews for
established employees. Negotiates payment arrangements and follows up to make sure the payments are
made. Trained and mentored new employees on collection methods, documentation requirements and
performance strategies. Supervised staff of collectors, monitoring phone calls and letters. Worked with
legal resources and recovery teams to manage default issues. Generated and distributed current
statements to customers. Contacted customers to discuss late payments and options for remitting
amounts due. Handles complaints or difficult calls. Discussed options with delinquent clients in terms of
proposed solutions or

foreclosure. Facilitated successful internal and external audits through sound and thorough
documentation.

22/02/2019 – 10/03/2020 – Lucknow, India


DEBT COLLECTION OFFICER – INDIABULLS CONSUMER FINANCE LTD

Handling Bucket X PL cases. Persistently reached out to customers with extremely past due accounts to
recover lost revenue. Reached out to approximately 10 account holders daily. Achieved performance goals
on consistent basis. Delivered exceptional customer service on collection calls and maintained calm and
professional demeanor.

15/04/2015 – 20/04/2018 – Lucknow, India


ASSISTANT COLLECTION MANAGER – MULTIMAX ASSET RECONSTRUCTION PVT LTD

Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Generated and distributed current statements to customers. Appearing in Court of behalf of the
Companies authorized Representative which listed case's filled under section 138 Niact & Recovery suits.
Visited premises of customers to directly Collected the Payments. Worked with legal resources and
recovery teams to manage default issues.
EDUCATION AND TRAINING

2007 – 2010 – Lucknow, Lucknow, Lucknow, India


GRADUATION – Bachelor of Arts

2003 – 2005 – Lucknow, Lucknow, Lucknow, India


INTERMIDIATE – PCM

LANGUAGE SKILLS

Mother tongue(s): HINDI

Other language(s):

UNDERSTANDING SPEAKING WRITING


Spoken Spoken
Listening Reading
production interaction
ENGLISH B2 B1 B1 B1 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

My Digital Skills

DCA Computer Application

DRIVING LICENCE

Driving Licence:AM

HOBBIES AND INTERESTS

Listen to Music

I have like to most listen slow songs

Playing Crickets

I like to most playing cricket with my friends on weekend.

HONOURS AND AWARDS

2018
Export Import Certificate – iiiem Institute Ahmedabad

I have done Export & Import Certificate course from iiiem Institute Lucknow and sell Agricultural products
to overseas buyers like USA, UK & Canada etc.

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