Shift schedules - Information notice for Candidates
1. Schedules
- Schedules are prepared for the entire calendar month and released at least one
week before the beginning of the month. Save exceptions (see below) and force
majeure, we do not change the schedules once released.
- By the 10th day of the preceding month, employees can submit their preferences and
time off requests for the next month
- Schedules are prepared in accordance with local employment laws. Our team tries to
accommodate personal preferences and observes the principle of strict fairness
amongst agents. As a result, on a monthly basis, agents will usually have 20-40% of
morning shifts and 0-50% of night shifts depending on the operational requirements.
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2. Local working time
- Agents may be scheduled to work on a different shift at any time and day of the
week:
- Night shifts are mandatory unless there are legal restrictions for scheduling someone
during nighttime)
- Depending on local legal requirements, agents may be scheduled to work between
32 and 48h (40h in average during 4 weeks period) a week depending on local legal
requirements
- Daily working time and break time may vary per location. For instance :
- Portugal: 9h shift including 1h unpaid break and small breaks
- Poland: 8h shift including 30 min paid break and screen breaks
- Lithuania: 8:30-9:00 shift including 30min-1h unpaid break and screen breaks
- Romania: 8:30-9:00 shift, including 30min-1h unpaid break
- India: 9h shift, including 1h unpaid break
- Romania: 8:30-9:00 shift, including 30min-1h unpaid break
- The number of consecutive working days is limited to 6. This can be extended if an
employee prefers to work more days in a row provided it is admissible under local
employment laws.
- Scheduling team determines the agents who work on a Public holiday, time off in lieu
is provided where applicable and scheduled by the Scheduling team, while employee
preferences are also considered
3. Mandatory rest time
- Rest between shifts: We try our best to schedule similar shifts in a row to give agents
plenty of time to rest during their shifts. Sometimes, we are unable to do that (e.g.
operational requirements, individual preferences), we will comply with the minimum
legal requirements regarding the minimum daily rest time:
- Portugal: there has to be at least 24h between 2 different shifts (shifts with
more than 1h difference in start time)
This information notice is provided for information only during the recruitment process. It aims to provide an
overview of Revolut’s shifts scheduling practices to candidates. This notice cannot be shared externally without
Revolut’s express written consent.
This notice does not form part of your employment contract and is subject to changes in accordance with
Revolut’s scheduling practices, policies and applicable local laws.
- Poland: at least 11h of rest between shifts
- Lithuania: at least 11h of rest between shifts
- Romania: at least 8h of rest between shifts
- India: at least 24h between shifts start
- Subject to local laws, you are required to work on Sundays. We try to accommodate
at least 1 weekend off per month for our agents.
- Annual Leave is provided in accordance with the law and needs to be booked in
advance and approved by the Scheduling team.
4. Schedule changes
- Agents may swap shifts with their colleagues at any time with the prior consent of the
Scheduling team (ensure compliance with the legal and operational requirements).
- In case of unexpected and exceptional circumstances (e.g. x), the Scheduling team
may adjust your schedule. If such a change occurs less than 7 days before the start
of your shirt, the team will ask for your approval.
This information notice is provided for information only during the recruitment process. It aims to provide an
overview of Revolut’s shifts scheduling practices to candidates. This notice cannot be shared externally without
Revolut’s express written consent.
This notice does not form part of your employment contract and is subject to changes in accordance with
Revolut’s scheduling practices, policies and applicable local laws.
