Critical Information Summary

This summary does not reflect any discounts, bonus data or promotions which may apply from time to time.

Mobile BYO Plans

Mobile BYO Plan (12 month term) $29/mth $49/mth $69/mth $89/mth

Minimum Monthly Charge $29 $49 $69 $89

Monthly Calls ,SMS, MMS and MessageBank® Unlimited Unlimited Unlimited Unlimited

Monthly Data Allowance 1GB 15GB 30GB 60GB

International Monthly Calls PAYG PAYG Unlimited to Unlimited to

and SMS from Australia Eligible Destinations Eligible Destinations

International Roaming calls and SMS Refer to Using your service overseas Unlimited in Eligible
for use while overseas Roaming Destinations

International Roaming data allowance Refer to Using your service overseas 2GB in Eligible
for use while overseas Roaming Destinations

Early Termination Charge $174 $294 $414 $534

Total Minimum Cost $348 $588 $828 $1,068

Domestic allowances: Calls, SMS and MMS to standard Australian numbers. Unlimited Wi-Fi data at Telstra Air® hotspots in Australia.
Roaming allowances: For details refer to Monthly Roaming allowance section. All for use in Australia.

Information about the service Monthly Data

Your Mobile BYO plan (Plan) is for a post-paid mobile phone All data expires at the end of the month and is not shareable.
service. It gives you access to our network, a mobile phone number, Data is for personal use in a smartphone only. Our FairPlay policy
lets you make and receive calls, send and receive messages, and applies. Data is for use in Australia.
access mobile data. Peace of Mind data
BYO handset Peace of Mind data is not available on the $29 and $49 plan.

You can bring your own (BYO) Telstra Mobile Network compatible If you have a $69 or $89 plan, your Plan includes Peace of Mind
handset to take up this Plan. Be sure to check that your handset data at no additional cost but you may switch to Extra Data at
supports 3G-850MHz and both 4G 1800MHz and 4G 700MHz $10/1GB.
banding, to ensure you get the best possible experience on the For Peace of Mind Data, if you exceed your included data
Telstra Mobile Network. You can find your handset banding in allowance, your data speeds are capped at 1.5Mbps until the end
your device manual or manufacturer's website. of your bill cycle (not suitable for HD video or high speed
Device Payment Contract applications, and means that some web pages, video/social media
content and some large files may take longer to load) and slowed
You may purchase a new eligible handset to use with your Plan, further during busy periods.
and pay off that handset over 12 or 24 interest-free monthly
payments with a Device Payment Contract. Extra Data
Unless you’ve opted in to Peace of Mind data, if you use more than
If you cancel your Plan or Device Payment Contract before the end your Monthly Data allowance, we will automatically add extra data
of your Device Payment Contract term, you’ll need to pay the to your service in blocks of 1GB for $10 (Extra Data). Extra Data is
balance of any remaining handset payments. for use in Australia and expires at the end of your billing month
Minimum term and is not sharable with other services on your account.

12 months Monthly International Roaming allowance

Monthly Calls If you have a $89 plan, it includes unlimited calls and SMS to
standard fixed and mobile numbers, and a monthly International
Monthly Calls Roaming data allowance (in the table above), for use while in:
Your Monthly Calls are set out in the table above. Your Monthly
Calls can be used in Australia for calls to standard Australian Argentina, Austria, Bangladesh, Belarus, Belgium, Brazil, Brunei,
numbers, as well as most 11xx, 12xx, 13xx and 1800 numbers. Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia,
Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Fiji,
International Monthly Calls and SMS from Australia Finland, France, Germany, Greece, Guatemala, Hong Kong,
If you have a $69 or $89 plan, it includes unlimited International Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Laos, Latvia,
calls and SMS from Australia to standard fixed and mobile Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Mexico,
numbers in Bangladesh, Canada, China, Hong Kong, India, Nauru, Netherlands, New Zealand, Norway, Papua New Guinea,
Lebanon, Malaysia, New Zealand, Pakistan, Singapore, South Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi
Korea, Sri Lanka, UK, USA and Vietnam (Eligible Destinations). Arabia, Serbia, Singapore, Slovak Rep, Slovenia, Solomon Islands,
South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland,

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Taiwan, Thailand, Turkey, Ukraine, UAE, UK, USA, Uruguay, Vanuatu,
Vietnam (Eligible Roaming Destinations).
Other information
Billing
The list of Eligible Roaming Destinations may change from time to
time. For a current list please visit telstra.com/overseas Important information about your first bill
When you start or change your Plan part way through a billing
Your unlimited calls and SMS doesn’t include MMS. Any data used period, your first bill will have additional charges. Electronic bills
to send or receive an MMS from an Eligible Roaming Country will and payment are free of charge. A $2.20 charge applies to paper
use your International Roaming data allowance. bills, a $1.00 charge applies to payments made in person or via
Your International Roaming data allowance is separate from your mail. Some exemptions may apply. For more information go to
Monthly Data allowance and can’t be shared with other services telstra.com/billpay
on your account. If you exceed your International Roaming data Call and mobile data usage information
allowance, we’ll automatically add extra data to your service in
blocks of 500MB for $10. You will be sent SMS alerts in near real-time when you reach 50%,
85% and 100% of your Monthly Data allowance. We will also send
Free Telstra Air Wi-Fi data ®
you an alert if Extra Data is added to your service. )
You can access free Wi-Fi data at Telstra Air hotspots in Australia Find out how to check your usage at telstra.com/myusage
and Fon Spots overseas. Download the Telstra Air app or visit
telstra.com/air to activate Telstra Air. Using your service overseas
What’s not included Unless you’re re-contracting your existing service or have chosen
to opt out, your Plan is automatically activated with International
Your Monthly Calls and Monthly Data can’t be used overseas. Roaming.
Your Monthly Calls do not include calls, SMS or MMS to
international numbers (except where your Plan includes an If you have a $89 plan it includes International Roaming
International Call and SMS allowance), premium numbers allowances described in the above table. If you have a $29, $49 or
(eg 19xx numbers) and some satellite numbers, 1234, 12 455 $69 plan you have an International Day Pass activated, which for
and 12 456 numbers or content charges. Charges for all calls, an additional charge per day lets you to make and receive
SMS and MMS not included in your Plan can be found at unlimited standard voice calls and SMS and includes 200MB data
telstra.com/customer-terms for use each day (AEST) when travelling in Eligible Roaming
Countries. If you use more than your included data allowance on
If you have a $89 plan, your International Roaming calls and SMS your International Day Pass, we’ll automatically add extra data to
allowance does not include MMS or any calls or SMS to premium your service in blocks of 500MB for $10. For more information refer
numbers, satellite numbers, 1234, 12 455 and 12 456 numbers, to the International Day Pass Critical Information Summary.
content charges or calls or SMS while you are in non-Eligible
Roaming Countries. Calls/SMS/MMS will be charged at international roaming rates
(refer to telstra.com/overseas) and mobile data at $3 per MB
Charges for all calls, SMS and MMS not included in your Plan can (charged per KB or part) where you:
be found at telstra.com/customer-terms
• use your mobile outside of Eligible Roaming Countries
Information about pricing • choose to opt out of your International Day Pass (on a $29, $49 or
See the above table for your Plan pricing. $69 plan).

If you use your mobile for things not included in your Plan or FairPlay Policy
exceed your Monthly Data allowance, you’ll have to pay more You must comply with our FairPlay Policy and not use your service
than your minimum monthly charge set out in the above table. in an unacceptable, unreasonable or fraudulent manner, or in a
Accessory Repayment Option way that detrimentally interferes with the integrity of, or causes
significant congestion to, the network. We may take action if you
You can choose an Accessory Repayment Option (ARO) to buy breach the FairPlay Policy, including suspending or cancelling your
mobile accessories. You’ll be charged for your accessories in service.
interest-free monthly payments. If you cancel your ARO, you’ll
have to pay the remaining cost of the accessories. Only available Mobile coverage
at selected Telstra stores and partners. You can access 4GX coverage if you have a 4GX compatible device
Calls and SMS to International numbers and are in a 4GX coverage area. If you’re outside 4GX areas or if
you have a 4G or 3G device, you’ll receive access to our 4G or 3G
If: coverage. Mobile coverage depends on a number of factors such
• you have an International Call and SMS allowance included in as your device, location, surrounding landscape as well as the
your Plan and you call or SMS a country other than an Eligible physical building you may be using your device from. To find out
Destinations or send an MMS to any overseas country (including more about our mobile coverage and networks or how to optimise
Eligible Destinations); or network performance visit telstra.com/coverage
• your Plan does not include an International Call and SMS
allowance,
The following charges apply: We’re here to help
• calls to international numbers – for call rates to overseas, If you have questions about your plan visit
see telstra.com.au/mobile-other-call-types telstra.com/contactus or call us on 13 2200 or
• SMS to international numbers – 50¢ per standard message 133 677 (TTY), or +61 439 12 5109 if you are overseas.
sent per recipient; and
• MMS to international numbers – 75¢ per standard message Complaints or disputes
sent per recipient. If you have a problem or complaint about your service,
go to telstra.com/complaints
Early Termination Charge Further investigation
If you cancel your Plan early, you’ll need to pay an Early Termination If we can’t resolve your complaint, you can contact the
Charge (ETC) and any remaining handset and accessory payments. Telecommunications Industry Ombudsman by phone on
1800 062 058 or visit tio.com.au/about-us/contact-us
The maximum ETC at the start of your Plan is set out in the above
table.
This is a summary only. The full legal terms for this plan are
available at telstra.com/customer-terms
® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
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