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Systems Engineering
Systems Engineering
Fifty Lessons Learned
Howard Eisner
First edition published 2020
by CRC Press
6000 Broken Sound Parkway NW, Suite 300, Boca Raton, FL 33487-2742
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Typeset in Times
by Deanta Global Publishing Services, Chennai, India
This book is dedicated to my wife, June Linowitz, a professional artist
who is devoted to creating art for the world and the enjoyment of her
friends, colleagues, and family. It is also dedicated to my children and
their spouses, who are Susan Rachel Eisner Lee, Oren David Eisner,
Joseph Lee, and Tara Burke. Further dedications are to Oren’s sons
Zachary and Ben, deceased (Seth) son Jacob, and Susan and Joseph’s
children Gabriel and Lee.
Contents
Preface xiii
About the Author xv
Other Books by the Author xvii
1 Technical 1
1. When and Where Possible, Go Back to Fundamentals (*) 1
Case One 1
Case Two 2
Case Three 2
2. Seriously Explore Alternatives, Even If Time Is Short 3
References and Recommended Reading 5
3. Embrace Prototyping as Well as Modeling and
Simulation (M & S) 5
References and Recommended Reading 7
4. Cost-Effectiveness Is Still the Preferred Approach 7
Typical MOEs for Communication Systems 8
Selected MOEs for Transportation Systems 8
Limited MOEs for Air Defense Systems 9
Weighting Factors 9
References and Recommended Reading 9
5. Do Not Attempt to Integrate All Stovepipes 10
Reference and Recommended Reading 11
6. A Bit at a Time or All at Once 12
References and Recommended Reading 13
7. Growth by Acquisition 13
8. The Contract 16
9. Less Paper Please 17
References and Recommended Reading 19
2 Management 21
10. Defnitely Measure, but Do Not Over-Measure 21
Software Measurement 21
Overall Project Measurement 22
vii
viii Contents
Signifcant Parameters 22
COCOMO I and COCOMO II 23
References and Recommended Reading 23
11. Under Promise and Over Deliver 24
Reference and Recommended Reading 25
12. Try to Improve Overall Systems Engineering
Practices 25
References and Recommended Reading 27
13. Negotiate 27
References and Recommended Reading 28
14. Understanding the Enterprise 29
Monthly Measurements 29
The Balanced Scorecard 30
References and Recommended Reading 30
15. The Systems Approach 30
Systems Thinking 31
References and Recommended Reading 32
16. Industry/Government Interaction 33
Universities 33
INCOSE Certifcation 34
17. Tradeoffs 34
Risk 35
Detection and False Alarm Probabilities 35
18. Resilience 37
References and Recommended Reading 38
3 Idea Based 39
19. They Were Right: KISS, Simplify, and Reduce
Complexity 39
References and Recommended Reading 41
20. Seek a Balanced System Solution; Do Not Try to
Optimize or Achieve Perfection (*) 41
Other References to Balance 42
Stakeholders 44
References and Recommended Reading 44
21. Understand the Power, Importance, and Challenge of
Functional Decomposition 45
References and Recommended Reading 47
22. Break the Problem into Pieces Using the Reductionist
Approach Whenever Possible, and Then Apply Lateral
Thinking 47
References and Recommended Reading 49
Contents ix
4 People Oriented 67
29. Building a Highly Productive Systems
Engineering Team 67
The Team Leader 67
Project Management and Leadership 68
References and Recommended Reading 68
30. Listen to Your Elders 69
References and Recommended Reading 71
31. Leadership 71
Practical Visionary 72
Inclusive Communicator 72
Positive Doer 72
x Contents
Renewing Facilitator 72
Principled Integrator 72
Reference and Recommended Reading 73
32. New Boss 73
Reference and Recommended Reading 74
33. Team Busters 74
34. Meetings 76
A Systems Engineering Meeting 78
References and Recommended Reading 78
35. Myers–Briggs 79
Reference and Recommended Reading 80
36. Becoming a Hi-Tech Manager 81
Skills Required 81
Specifc Steps 82
Reference and Recommended Reading 82
37. Dealing with Your Customer 83
Going to Lunch with Your Customer 83
Issuance of a New Task Order 83
Quick Response Capability 84
A Truthful Interchange 84
The Re-Competition 84
38. Integration 85
Reference and Recommended Reading 86
39. Hall, Goode, and Machol 86
A. D. Hall 86
Goode and Machol 87
Machol’ s View 87
References and Recommended Reading 88
40. Man vs. Machine 88
5 Miscellany 91
41. Redundancy is Important and May Be Critical in
Certain Systems 91
Reference and Recommended Reading 93
42. Rechtin’s Heuristics Are Brilliant and Need to
Be Studied and Followed 93
References and Recommended Reading 94
43. Mistakes 95
A Footnote to the IBM – Microsoft Story 96
References and Recommended Reading 96
44. Cost Estimating 97
References and Recommended Reading 98
Contents xi
45. Generalize 98
46. Risk Analysis and Mitigation 99
Take Your Pick of Serial and Parallel Confgurations 100
References and Recommended Reading 101
47. Change, Options Open, and Iteration 101
Rechtin’s Options Open 102
Confguration Control and Management 102
Iteration 103
TBDs 103
References and Recommended Reading 104
48. DOTSS 104
References and Recommended Reading 105
49. Obversity 105
50. Vaillant, Turned into Lessons Considered 106
Grit 107
Intelligence 107
Listening 107
Focus 107
Integrity 107
Community Involvement 108
Problem Solver 108
Respect 108
Curiosity 108
Sense of Humor 108
Resilient 108
Growth-Oriented 109
References and Recommended Reading 109
Index 117
Preface
This all prompted me to pause for a moment or two and think about systems
engineering, a feld in which I have worked for some 50 years, starting from the
age of 25–75 (I am now past 80). This involvement intersects with my 30 years
in the industry as a working engineer, manager, executive, and president of two
high-tech companies. It also intersects with my 24 years as a professor at the
George Washington University, where I was a strong advocate for the study
and use of systems engineering. “Time to sum up”, I thought. And that is what
this book is all about. I sat down and decided to document the “50 lessons
learned” over this time period. What were some messages I could leave for the
next couple of generations to contemplate with the feld they chose to work in?
So here they are – 50 of them – in six categories and chapters:
• Technical: Chapter 1
• Management: Chapter 2
• Idea-Based: Chapter 3
• People-Oriented: Chapter 4
• Miscellany: Chapter 5
• Top Ten Lessons: Chapter 6
xiii
xiv Preface
I hope that readers will indeed fnd them interesting and useful in their lives as
systems engineers. Some lessons are more powerful and long lasting than oth-
ers, and these are in my “top ten” list, which is Chapter 6. Readers may wish to
pause to think about this set of ten lessons to see if there is any resonance with
their experiences. In any case, it’s all about thinking and re-thinking, review-
ing and re-evaluating, which is what systems engineers like to do.
This book is a retrospective from a systems engineering perspective. As
such, it looks back at 50 years of working in the feld of systems engineering
and cites some 50 “lessons learned” during this rather long period of time.
These lessons are organized into six categories and chapters, as mentioned
above.
This author, from approximately age 25 to 75, has worked on many prob-
lem areas associated with quite a few clients. These have included investiga-
tions in the domains of:
Howard Eisner
Bethesda, Maryland
About the Author
xv
Other Books by
the Author
xvii
Technical
1
1. WHEN AND WHERE POSSIBLE,
GO BACK TO FUNDAMENTALS (*)
So what, indeed, are the fundamentals? In a nutshell, they’re basic physics and
engineering. I would like to illustrate this with a few stories.
Case One
I was having dinner with my son and his two twin sons, my grandchildren.
We were exploring entrepreneurship, and what it might take to become one.
To make a point, I suggested that there might be a huge market for a device
that un-cooks a steak (or the like) when it is well-done rather than rare, as the
customer requested. After all, with such a device, restaurants could save huge
amounts of money.
“That’s a great idea, grandpa”, they both agreed. “Let’s build such a
device”.
I encouraged this whole adventure, and they went off with a happy assign-
ment – to fgure out how to build a steak un-cooker. Their enthusiasm was
almost boundless. If successful, they would become super entrepreneurs – at
age 20.
A few days later I got a phone call from one of these grandchildren.
“Grandpa, I have bad news”, he said
I replied, “Don’t keep me in suspense. What is it?”
“I’m afraid that we can’t build a steak un-cooker. It violates the Second
Law of Thermodynamics! We discovered that by going back to our High
School physics class notes and our textbook”.
1
2 Systems Engineering
“Terrifc”, I said. “You did what needed to be done. You both went back
to some fundamentals”.
And so the tale ended.
Case Two
Another story goes like this. It was suggested by a friend of mine that I visit
with an ex-Israeli who lived in Queens, New York. So when I was spending
some time with my brother in the Big City, I went with my sister-in-law to see
this ex-Israeli. He showed me an “invention” of his, a prism that took in light
and produced the colors of the spectrum as an output.
“There’s more energy coming out than the energy going in”, he said, spin-
ning the prism around in his hand. “How about we develop this together, and
make a fortune”, he suggested. With that, he thrust a paper in front of me and
urged me to sign it. It was a partnership agreement that, presumably, would get
us up and running.
“More energy out than the input energy”, I thought. “That simply cannot be.
That’s more than 100 percent effciency, and violates a basic Law of Physics”.
My sister-in-law, also an ex-Israeli, spoke to him in Hebrew and then to
me in English.
“This is a scam”, she said, under her breath. “Don’t fall for it. He just
wants an open pipeline to your money”.
I had come to the same conclusion, more-or-less at the same time.
“Sorry”, I said, “but I’m going to have to decline your offer, and we have to
leave now”. And with that, we left his premises and drove back to my brother
and sister-in-law’s apartment.
There are times, I thought, when one just needs to go back to fundamen-
tals, which also might help in avoiding a poorly disguised scam.
Case Three
I was a young engineer in my 20s and was watching and listening to a senior
engineer (actually a physicist) explain his thinking in solving a diffcult prob-
lem. He did so with grace and a complete command of physics. He set forth
a very convincing argument as to how he derived a certain formula and what
the “answer” was very likely to look like. I watched and listened in great awe.
“This is what research is all about”, I thought, considering his “heuristic”
as both correct and masterful.
So there we have it. Three cases that help to illustrate the premise. They’re
all different, but they demonstrate the point. Stay with the fundamentals, and
1 • Technical 3
make sure to be careful as you do so. In particular, listen and don’t sign any
partnership papers.
1. Buying an automobile,
2. Buying a house, and
3. Buying a computer.
But frst we look at a short tale from the world of military communica-
tions. Some years ago, I had the pleasure of working on a system known as
Consolidated Space Operations Center (CSOC) on a sub-contract for the Air
Force. We had won the base contract and moved on to bid on the follow-on
4 Systems Engineering
effort. In our proposal, we were faced with the matter of what our approach
should be – frequency division multiplex (FDM) or time division multiplex
(TDM). During the base year contract, we took the position that FDM was
the preferred approach. This decision carried the day, and we therefore bid an
FDM approach for the second phase contract. As it turned out, a competitive
bid came in, taking a TDM approach. That competitor won the competition.
As best I can remember, going with TDM was in line with a trend toward
digital communications and its inherent compatibility with the computer and
various off-the-shelf hardware and software. So we learned a lesson that day:
in retrospect, it was conjectured that we should have submitted two bids – one
for FDM and the other for TDM. So the wrinkle in the analysis of alternatives
sometimes can be not “either-or”, but “and”. Sometimes it’s possible to bid
more than one alternative, rather than just one.
While we are on the topic of bidding on contracts, we recognize that in
such a scenario where time is usually short, there’s a lot of pressure to come
up with an answer. So participants argue that there’s not enough time to look
at more than one singular alternative. This, of course, is not an AoA case since
there is only one selection. This author believes that this is generally wrong-
headed and that just about all situations call for a legitimate AoA. If one does
not do this, then a price is usually paid down the road.
We turn our attention now to the DoD and what their approach might be
and how they look at the overall issue [3]. The stated objectives of an AoA, as
represented by the Air Force, are:
1. Refne alternatives
2. Refne criteria
3. Refne evaluation factors
4. Work to gain consensus
5. Reduce uncertainty
6. Choose an alternative
mode of operation, but it is not recommended. Take the time to broaden your
consideration to at least two alternatives. In the case of architecting systems,
there is good and suffcient reason to extend your consideration to three alter-
natives. See the presentation on systems architecting in this book.
“I like it!” or “I don’t like it but can you change to something like …?”
In the area of modeling and simulation (M & S), we see continual investment in
software. And the reason – to fnd out how the system should be architected and
carry out extensive tradeoff studies that exhibit system and subsystem behavior.
Generally speaking, there are two broad types of M & S systems – event-
driven and time sliced. For the latter, we are interested in what is happen-
ing at every time slice and standard computer time slices that are of course
6 Systems Engineering
synchronous help us in this regard. For the event-driven systems, we often wait
for “important events which are out of time-step”. An example is the appear-
ance of a satellite in and out of view of a ground station as it circles the earth.
This author has attempted to encourage the growth of the M & S feld, start-
ing with his book on Computer-Aided Systems Engineering [1], which delin-
eates a substantial list of useful software in several categories, which includes:
• GPSS
• SIMAN
• SIMSCRIPT
• SLAM
• DYNAMO
• GASP
• CSSL
a. Design tools
b. Alternatives and preference evaluators
c. AI related
A fnal word on the matter of M & S. Some years ago, this country undertook
the challenge of the SDI, or the Strategic Defense Initiative. It was around the
year 1990, and I was charged with the responsibility (in my company) for fnding
out how to participate in this very important program within the Department of
Defense. I looked around within the company to see what had the best chance of
succeeding in this regard. I looked at the technology that we had built for NASA
and concluded that we had something that might apply to the SDI program. This
was a piece of software that calculated orbital mechanics and position location
on the face of the earth. This might apply to locating a missile that was launched
against us from foreign soil (the so-called boost phase of an enemy missile).
I contacted the person in our company who had built this position location
algorithm and asked for a demonstration of that software. He was more than
happy to oblige since he saw a possible new use for his software, which might
indeed be called M & S software, put to a second purpose.
Soon enough we were both driving down the road to Cherry Hill, New
Jersey, to demonstrate the software to a potential customer. The basic idea
was that the software was capable of simulating the SDI scenario such that
we could compute the kill probabilities of enemy missiles during its various
stages of fight. This customer was impressed and recommended a contract to
explore the SDI scenarios in detail. Soon we were under contract, which was
quite a positive experience for both our company as well as that customer. In a
relatively short period of time, we were showing the SDI program offce what
1 • Technical 7
we were able to do to simulate the overall set of SDI scenarios. It was a real
breakthrough for the company as well as the customer.
Another experience of this author, in relation to M & S activities, is worth
noting. This was the Climatic Impact Assessment Program (CIAP), a two-year
study sponsored by the Department of Transportation (DOT). The author’s
company had a contract with the DOT to support the program, the essence of
which was to build a series of models that ft together and that also dealt with
the following pieces:
The above four components were constructed as a serial model, and it took
some two years to do so and then be able to do end-to-end calculations.
Finally, we see several books on M & S systems that will keep any reader
up-to-date on this important subject, such as references [2], [3] and [4].
4. COST-EFFECTIVENESS IS STILL
THE PREFERRED APPROACH
The U.S. government, especially the DoD, is looking for:
a. Cost-effective solutions,
b. Cost-effective systems, and
c. Cost-effective architectures.
The intuitive meaning is clear – the more cost-effective, the better. And we can
compare two systems based upon their costs and measures of effectiveness.
8 Systems Engineering
But we need to have solid approaches to measure both costs and effectiveness,
the latter being more complicated.
Let C1 = the cost of system 1, C2 = the cost of system 2, E1 = the effective-
ness of system 1, and E2 = the effectiveness of system 2. If C1<C2 and E1> E2,
we can assert that system 1 is more cost-effective than system 2. Other con-
structions, such as C1> C2 and E1> E2, leave us with some uncertainty. System
1 is more effective than system 2, but costs more. Are we willing to pay the
extra price (cost) in order to achieve higher effectiveness? We have to look at
additional details before we can decide on some answer.
This author supports the basic ideas of cost-effectiveness analysis in order
to choose approaches and systems from one another. As suggested above,
other groups and agencies appear likewise to support this approach. If we have
more than two alternatives, more combinations need to be taken into account,
but the basic ideas remain the same.
The notion of cost estimation, of course, is part and parcel of this cost-
effectiveness approach. As easy as this approach sounds in principle, signif-
cant steps have been taken to support this type of estimation [1, 2]. On the
effectiveness side, we conjure up a series of MOEs to generally establish effec-
tiveness measures. These MOEs, by way of example, can be estimated as fol-
lows for various types of systems.
Weighting Factors
If the various MOEs have different levels of importance, we generally weigh
them to obtain modifed MOEs. These modifed values become the new MOEs
for comparative analysis. Such a situation is illustrated in Table 4.1.
There are other ways to approach measuring effectiveness. These are
suggested, for example, in Blanchard and Fabrycky’s classic text [3]. In that
treatise, the authors defne several orders of measure, including performance,
availability, dependability, producability, sustainability, and others. This is
still an open question, but the system analyst, in search of the best design,
needs to look at the overall matter of MOEs in some detail.
5. DO NOT ATTEMPT TO
INTEGRATE ALL STOVEPIPES
It is well known that there are many “stovepipes” out there, a stovepipe being a
system with more-or-less a single focus or function. There is also a great temp-
tation, on the part of management, to try to integrate all stovepipes under a
common umbrella system. I have seen more than one directive from an agency
head that basically mandates complete integration of the agency stovepipes. In
addition, I’ve been a frst-hand witness to an attempt to carry out this form of
complete integration.
With respect to the latter situation, I was on an advisory panel for the
Navy, and this particular group was trying to integrate six stovepipes to form
one overarching system. They had a serious budget, but were running out of
time and dollars. Finally, the program to integrate was terminated, and all the
contractors and sub-contractors went home, so to speak. I thought long and
hard about what had happened and realized that the stovepipes were by no
means easily integrated. It was mostly a matter of software, meaning that the
structure and languages for these stovepipes were widely disparate. How do
you integrate software written in six different languages, supported by several
different databases?
Upon further examination, I developed a means by which an “integration
index” could be set forth that would be a measure of how hard it might be to
integrate two or more stovepipes. The idea was to fnd a way to help manage-
ment cope with this not very well understood situation. The essence of that
construction is presented below.
The suggestion here is that we accept the viewpoint and ground rule that says:
This means that we simply do not try to integrate when it will cost too much
and/or it will take too much time, or the overall expenditure of resources will
be too high. It also means that we need to brush up on how to do a cost-effec-
tiveness analysis. More about that under another topic in this book.
This matter needs to be studied in detail, for many types of systems, to
be more precise about when and how to deal with the “stovepipe issue”. How
much money and time has been wasted going to the default perspective of issu-
ing a directive that calls for the integration of all stovepipes? My experience
and study say that this is a non-trivial problem that calls out for a systematic
and comprehensive investigation. Management folks in both industry and gov-
ernment certainly deserve such.
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