REPUBLIC OF KENYA

NATIONAL OCCUPATIONAL STANDARDS

FOR

HEALTH RECORDS AND INFORMATION TECHNOLOGY OFFICER

LEVEL 6

TVET CDACC
P.O. BOX 15745-00100
NAIROBI
First published 2019
Copyright © TVET CDACC

All rights reserved. No part of these occupational standards may be reproduced,

distributed, or transmitted in any form or by any means, including photocopying,
recording, or other electronic or mechanical methods without the prior written permission
of the TVET CDACC, except in the case of brief quotations embodied in critical reviews
and certain other non-commercial uses permitted by copyright law. For permission
requests, write to the Council Secretary/CEO, at the address below:

Council Secretary/CEO
TVET Curriculum Development, Assessment and Certification Council
P.O. Box 15745–00100
Nairobi, Kenya
Email: [email protected]

© TVET CDACC 2019 i

 FOREWORD
The provision of quality education and training is fundamental to the Government’s
overall strategy for social economic development. Quality education and training will
contribute to achievement of Kenya’s development blue print and sustainable
development goals.

Reforms in the education sector are necessary for the achievement of Kenya Vision 2030
and meeting the provisions of the Constitution of Kenya 2010. The education sector had
to be aligned to the Constitution and this resulted to the formulation of the Policy
Framework for Reforming Education and Training .A key feature of this policy is the
radical change in the design and delivery of the TVET training. This policy document
requires that training in TVET be competency based, curriculum development be industry
led, certification be based on demonstration of competence and mode of delivery allows
for multiple entry and exit in TVET programmes.

These reforms demand that Industry takes a leading role in curriculum development to
ensure the curriculum addresses its competence needs. It is against this background that
this Occupational Standard was developed for the purpose of developing a competency-
based curriculum for Health Records and information Technology Level 6. These
Occupational Standards will also be the bases for assessment of an individual for
competence certification.

It is my conviction that this Occupational Standard will play a great role towards
development of competent human resource for the Health Sector’s growth and
sustainable development.

PRINCIPAL SECRETARY, VOCATIONAL AND TECHNICAL TRAINING

MINISTRY OF EDUCATION

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 PREFACE
The TVET Curriculum Development, Assessment and Certification Council (TVET
CDACC), in conjunction with Health Records Sector Skills Advisory Committee (SSAC)
have developed these Occupational Standards for a Health Records and information
Technology officer. These standards will be the bases for development of a competency-
based curriculum for Health Records and information Technology Level 6. These
Standards will also be the bases for assessment of an individual for competence
certification.

The occupational standards are designed and organized with clear performance criteria
for each element of a unit of competency. These standards also outline the required
knowledge and skills as well as evidence guide.

I am grateful to the Council Members, Council Secretariat, Health Records and

Information Technology SSAC, expert workers and all those who participated in the
development of these occupational standards.

Prof. CHARLES M. M. ONDIEKI, PhD, FIET (K), Con. Eng. Tech.

CHAIRMAN, TVET CDACC

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 ACKNOWLEDGMENT
These Occupational Standards were developed through combined effort of various
stakeholders from private and public organizations. I am sincerely thankful to the
management of these organizations for allowing their staff to participate in this course. I
wish to acknowledge the invaluable contribution of industry players who provided inputs
towards the development of these Standards.

I thank TVET Curriculum Development, Assessment and Certification Council (TVET

CDACC) for providing guidance on the development of these Standards. My gratitude
goes to the Health Records and Information Technology Sector Skills Advisory
Committee (SSAC) members for their contribution to the development of these
Standards. I thank all the individuals and organizations who participated in the validation
of these Standards.

I acknowledge all other institutions which in one way or another contributed to the
development of these Standards.

CHAIRPERSON HEALTH RECORDS AND INFORMATION TECHNOLOGY

SECTOR SKILLS ADVISORY COMMITTEE

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Table of Contents
FOREWORD.......................................................................................................................ii

PREFACE..........................................................................................................................iii

ACKNOWLEDGMENT....................................................................................................iv

BASIC UNITS OF COMPETENCY................................................................................vii

DEMONSTRATE COMMUNICATION SKILLS.............................................................1

DEMONSTRATE NUMERACY SKILLS.........................................................................6

DEMONSTRATE DIGITAL LITERACY........................................................................12

DEMONSTRATE ENTREPRENEURIAL SKILLS........................................................17

DEMONSTRATE EMPLOYABILITY SKILLS..............................................................22

DEMONSTRATE ENVIRONMENTAL LITERACY.....................................................31

COMMON UNITS OF COMPETENCY..........................................................................40

APPLY HUMAN ANATOMY AND PHYSIOLOGY.....................................................41

APPLY COMMUNITY HEALTH....................................................................................44

APPLY MEDICAL TERMINOLOGY.............................................................................49

APPLY MEDICAL INSTRUMENTATION....................................................................53

APPLY MEDICAL PATHOLOGY..................................................................................57

CORE UNITS OF COMPETENCY..................................................................................63

MANAGE HEALTH RECORDS DATABASE...............................................................64

MANAGE HEALTH INFORMATION............................................................................70

REGISTER PATIENTS....................................................................................................75

FILE MEDICAL RECORDS............................................................................................80

CODE AND INDEX DISEASES......................................................................................84

ARCHIVE MEDICAL RECORDS...................................................................................89

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MANAGE ELECTRONIC HEALTH...............................................................................93

MANAGE HALTH RECORDS........................................................................................99

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 BASIC UNITS OF COMPETENCY

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 DEMONSTRATE COMMUNICATION SKILLS

UNIT CODE: HE/OS/HR/BC/01/6/A

UNIT DESCRIPTION
This unit covers the competencies required in meeting communication needs of clients
and colleagues; developing, establishing, maintaining communication pathways and
strategies. It also covers competencies for conducting interview, facilitating group
discussion and representing an organization in various forums.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the These are assessable statements which specify the required
key outcomes which level of performance for each of the elements.
make up workplace Bold and italicized terms are elaborated in the Range
function
1. Meet 1.1 Specific communication needs of clients and colleagues are
communication identified and met
needs of clients 1.2 Different approaches are used to meet communication
and colleagues needs of clients and colleagues
1.3 Conflict is addressed promptly and in a timely way and in a
manner which does not compromise the standing of the
organization
2. Develop 2.1 Strategies for effective internal and external dissemination
communication of information are developed to meet the organization’s
strategies requirements
2.2 Special communication needs are considered in developing
strategies to avoid discrimination in the workplace
2.3 Communication strategies are analyzed, evaluated and
revised where necessary to make sure they are effective
3. Establish and 3.1 Pathways of communication are established to meet
maintain requirements of organization and workforce
communication 3.2 Pathways are maintained and reviewed to ensure personnel
pathways are informed of relevant information
4. Promote use of 4.1 Information is provided to all areas of the organization to
communication facilitate implementation of the strategy
strategies 4.2 Effective communication techniques are articulated and
modelled to the workforce
4.3 Personnel are given guidance about adapting
communication strategies to suit a range of contexts
5. Conduct interview 5.1 A range of appropriate communication strategies are
employed in interview situations
5.2 Records of interviews are made and maintained in
accordance with organizational procedures
5.3 Effective questioning, listening and nonverbal
communication techniques are used to ensure that required
message is communicated
6. Facilitate group 6.1 Mechanisms which enhance effective group interaction is
discussion defined and implemented
6.2 Strategies which encourage all group members to
participate are used routinely
6.3 Objectives and agenda for meetings and discussions are
routinely set and followed
6.4 Relevant information is provided to group to facilitate
outcomes
6.5 Evaluation of group communication strategies is
undertaken to promote participation of all parties
6.6 Specific communication needs of individuals are identified
and addressed
7. Represent the 7.1 When participating in internal or external forums,
organization presentation is relevant, appropriately researched and presented
in a manner to promote the organization
7.2 Presentation is clear and sequential and delivered within a
predetermined time
7.3 Appropriate media is utilized to enhance presentation
7.4 Differences in views are respected
7.5 Written communication is consistent with organizational
standards
7.6 Inquiries are responded in a manner consistent with
organizational standard

RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect
performance.

Range
Variable

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 Communication strategies may  Language switch
include but not limited to:  Comprehension check
 Repetition
 Asking confirmation
 Paraphrase
 Clarification request
 Translation
 Restructuring
 Approximation
 Generalization
Effective group interaction may  Identifying and evaluating what is occurring
include but not limited to: within an interaction in a nonjudgmental way
 Using active listening
 Making decision about appropriate words,
behavior
 Putting together response which is culturally
appropriate
 Expressing an individual perspective
 Expressing own philosophy, ideology and
background and exploring impact with
relevance to communication
Situations may include but not  Establishing rapport
limited to:  Eliciting facts and information
 Facilitating resolution of issues
 Developing action plans
 Diffusing potentially difficult situations

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Effective communication
 Active listening
 Giving/receiving feedback
 Interpretation of information
 Role boundaries setting
 Negotiation

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  Establishing empathy
 Openness and flexibility in communication
 Communication skills required to fulfill job roles as specified by the
organization
 Writing communications strategy
 Applying key elements of communications strategy

Required Knowledge
The individual needs to demonstrate knowledge of:
 Communication process
 Dynamics of groups and different styles of group leadership
 Communication skills relevant to client groups
 Flexibility in communication
 Communication skills relevant to client groups
Key elements of communications strategy

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical aspects Assessment requires evidence that the candidate:
of Competency 1.1 Developed communication strategies to meet the
organization requirements and applied in the workplace
1.2 Established and maintained communication pathways for
effective communication in the workplace
1.3 Used communication strategies involving exchanges of
complex oral information
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
2.2 Materials relevant to the proposed activity or tasks

3. Methods of Competency in this unit may be assessed through:

Assessment 3.1 Direct Observation/Demonstration with Oral
Questioning
3.2 Written Examination
4. Context of Competency may be assessed individually in the actual
Assessment workplace or through accredited institution
5. Guidance Holistic assessment with other units relevant to the industry

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 information sector, workplace and job role is recommended.
for assessment

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 DEMONSTRATE NUMERACY SKILLS

UNIT CODE: HE/OS/HR/BC/02/6/A

UNIT DESCRIPTION
This unit describes the competencies required by a worker in order to apply a wide range
of mathematical calculations for work; apply ratios, rates and proportions to solve
problems; estimate, measure and calculate measurement for work; Use detailed maps to
plan travel routes for work; Use geometry to draw and construct 2D and 3D shapes for
work; Collect, organize and interpret statistical data; Use routine formula and algebraic
expressions for work and use common functions of a scientific calculator

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the Range.
1. Apply a wide range of 1.1 Mathematical information embedded in a range of
mathematical workplace tasks and texts is extracted
calculations for work 1.2 Mathematical information is interpreted and
comprehended
1.3 A range of mathematical and problem solving processes
are select and used
1.4 Different forms of fractions, decimals and percentages
are flexibly used
1.5 Calculation performed with positive and negative
numbers
1.6 Numbers are expressed as powers and roots and are used
in calculations
1.7 Calculations done using routine formulas
1.8 Estimation and assessment processes are used to check
outcome
1.9 Mathematical language is used to discuss and explain the
processes, results and implications of the task
2. Use and apply ratios, 2.1 Information regarding ratios, rates and proportions
rates and proportions extracted from a range of workplace tasks and texts
for work 2.2 Mathematical information related to ratios, rate and
proportions is analyzed

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 2.3 Problem solving processes are used to undertake the task
2.4 Equivalent ratios and rates are simplified
2.5 Quantities are calculated using ratios, rates and
proportions
2.6 Graphs, charts or tables are constructed to represent
ratios, rates and proportions
2.6 The outcomes reviewed and checked
2.7 Information is record using mathematical language and
symbols
3. Estimate, measure 3.1 Measurement information embedded in workplace texts
and calculate and tasks are extracted and interpreted
measurement for 3.2 Appropriate workplace measuring equipment are
work identified and selected
3.3 Accurate measurements are estimate and made
3.4 The area of 2D shapes including compound shapes are
calculated
3.5 The volume of 3D shapes is calculated using relevant
formulas
3.6 Sides of right angled triangles are calculated using
Pythagoras’ theorem
3.7 Conversions are performed between units of
measurement
3.8 Problem solving processes are used to undertake the task
3.9 The measurement outcomes are reviewed and checked
3.10 Information is recorded using mathematical language
and symbols appropriate for the task
4. Use detailed maps to 4.1 Different types of maps are identified and interpreted
plan travel routes for 4.2 Key features of maps are identified
work 4.3 Scales are identified and interpreted
4.4 Scales are applied to calculate actual distances
4.5 Positions or locations are determined using directional
information
4.6 Routes are planned by determining directions and
calculating distances, speeds and times
4.7 Information is gathered and identified and relevant
factors related to planning a route checked
4.8 Relevant equipment is select and checked for accuracy

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 and operational effectiveness
4.9 Task is planned and recorded using specialized
mathematical language and symbols appropriate for the task
5. Use geometry to draw 5.1 A range of 2D shapes and 3D shapes and their uses in
2D shapes and work contexts is identified
construct 3D shapes 5.2 Features of 2D and 3D shapes are named and described
for work 5.3 Types of angles in 2D and 3D shapes are identified
5.4 Angles are drawn, estimated and measured using
geometric instruments
5.5 Angle properties of 2D shapes are named and identified
5.6 Angle properties are used to evaluate unknown angles in
shapes
5.7 Properties of perpendicular and parallel lines are applied
to shapes
5.8 Understanding and use of symmetry is demonstrated
5.9 Understanding and use of similarity is demonstrated
5.10 The workplace tasks and mathematical processes
required are identified
5.11 2D shapes is drawn for work
5.12 3D shapes is constructed for work
5.13 The outcomes are reviewed and checked
5.14 Specialized mathematical language and symbols
appropriate for the task are used
6. Collect, organize, 6.1 Workplace issue requiring investigation are identified
and interpret 6.2 Audience / population / sample unit is determined
statistical data for 6.3 Data to be collected is identified
work 6.4 Data collection method is selected
6.5 Appropriate statistical data is collected and organized
6.6 Data is illustrated in appropriate formats
6.7 The effectiveness of different types of graphs are
compared
6.8 The summary statistics for collected data is calculated
6.9 The results / findings are interpreted
6.10 Data is checked to ensure that it meets the expected
results and content
6.11 Information from the results including tables, graphs
and summary statistics is extracted and interpreted

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 6.12 Mathematical language and symbols are used to report
results of investigation
7. Use routine formula 7.1 Understanding of informal and symbolic notation,
and algebraic representation and conventions of algebraic expressions is
expressions for work demonstrated
7.2 Simple algebraic expressions and equations are
developed
7.3 Operate on algebraic expressions
7.4 Algebraic expressions are simplified
7.5 Substitution into simple routine equations is done
7.6 Routine formulas used for work tasks are identified and
comprehended
7.7 Routine formulas are evaluated by substitution
7.8 Routine formulas transposed
7.9 Appropriate formulas are identified and used for work
related tasks
7.10 Outcomes are checked and result of calculation used
8. Use common 8.1 Required numerical information to perform tasks is
functions of a located
scientific calculator 8.2 The order of operations and function keys necessary to
for work solve mathematical calculation are determined
8.3 Function keys on a scientific calculator are identified and
used
8.4 Estimations are referred to check reasonableness of
problem solving process
8.5 Appropriate mathematical language, symbols and
conventions are used to report results

RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect
performance.
Variable Range
1. Geometry may include 1.1 Scale drawing
but not limited to: 1.2 Triangles
1.3 Simple solid

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 1.4 Round
1.5 Square
1.6 Rectangular
1.7 Triangle
1.8 Sphere
1.9 Cylinder
1.10 Cube
1.11 Polygons
1.12 Cuboids

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Applying Fundamental operations (addition, subtraction, division, multiplication)
 Using calculator
 Using different measuring tools

Required knowledge
The individual needs to demonstrate knowledge of:
 Types of common shapes
 Differentiation between two dimensional shapes / objects
 Formulae for calculating area and volume
 Types and purpose of measuring instruments
 Units of measurement and abbreviations
 Fundamental operations (addition, subtraction, division, multiplication)
 Rounding techniques
 Types of fractions
 Different types of tables and graphs
 Meaning of graphs, such as increasing, decreasing, and constant value
 Preparation of basic data, tables & graphs

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1 Applied a wide range of mathematical calculations for

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 work
1.2 Used and applied ratios, rates and proportions for work
1.3 Estimated, measured and calculated measurement for
work Used detailed maps to plan travel routes for work
1.4 Used detailed maps to plan travel routes for work
1.5 Used geometry to draw 2D shapes and construct 3D
shapes for work
1.6 Collected, organized, and interpreted statistical data for
work
1.7 Used routine formula and algebraic expressions for
work
1.8 Used common functions of a scientific calculator for
work
2. Resource Implications 2.1 Calculator
2.2 Basic measuring instruments
3. Methods of Competency may be assessed through:
Assessment 3.1 Written Test
3.2 Oral Questioning
3.3 Demonstration
4. Context of Competency may be assessed in an off the job setting or on
Assessment job setting
5. Guidance information Holistic assessment with other units relevant to the industry
for assessment sector, workplace and job role is recommended.

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 DEMONSTRATE DIGITAL LITERACY

UNIT CODE: HE/OS/HR/BC/03/6/A

UNIT DESCRIPTION
This unit covers the competencies required to effectively use digital devices such as
smartphones, tablets, laptops and desktop PCs. It entails identifying and using digital
devices such as smartphones, tablets, laptops and desktop PCs for purposes of
communication, work performance and management at the work place.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements, which specify the required
outcomes which make up level of performance for each of the elements.
workplace function Bold and italicized terms are elaborated in the Range
1. Identify appropriate 1.1 Concepts of ICT are determined in accordance with
computer software computer equipment
and hardware 1.2 Classifications of computers are determined in
accordance with manufacturers specification
1.3 Appropriate computer software is identified according
to manufacturer’s specification
1.4 Appropriate computer hardware is identified
according to manufacturer’s specification
1.5 Functions and commands of operating system are
determined in accordance with manufacturer’s
specification
2. Apply security 2.1 Data security and privacy are classified in accordance
measures to data, with the prevailing technology
hardware, software 2.2 Security threats are identified and control measures
in automated are applied in accordance with laws governing
environment protection of ICT
2.3 Computer threats and crimes are detected.
2.4 Protection against computer crimes is undertaken in
accordance with laws governing protection of ICT
3. Apply computer 3.1 Word processing concepts are applied in resolving
software in solving workplace tasks, report writing and documentation
tasks 3.2 Word processing utilities are applied in accordance
with workplace procedures
3.3 Worksheet layout is prepared in accordance with work
procedures
3.4 Worksheet is build and data manipulated in the
worksheet in accordance with workplace procedures

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 3.5 Continuous data manipulated on worksheet is
undertaken in accordance with work requirements
3.6 Database design and manipulation is undertaken in
accordance with office procedures
3.7 Data sorting, indexing, storage, retrieval and security
is provided in accordance with workplace procedures
4. Apply internet and 4.1 Electronic mail addresses are opened and applied in
email in workplace communication in accordance with office
communication at policy
workplace 4.2 Office internet functions are defined and executed in
accordance with office procedures
4.3 Network configuration is determined in accordance
with office operations procedures
4.4 Official World Wide Web is installed and managed
according to workplace procedures
5. Apply Desktop 5.1 Desktop publishing functions and tools are identified
publishing in official in accordance with manufactures specifications
assignments 5.2 Desktop publishing tools are developed in accordance
with work requirements
5.3 Desktop publishing tools are applied in accordance
with workplace requirements
5.4 Typeset work is enhanced in accordance with
workplace standards
6. Prepare presentation 6.1 Types of presentation packages are identified in
packages accordance with office requirements
6.2 Slides are created and formulated in accordance with
workplace procedures
6.3 Slides are edited and run in accordance with work
procedures
6.4 Slides and handouts are printed according to work
requirements

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.
Variable Range
Appropriate computer A collection of instructions or computer tools that
software may include but not enable the user to interact with a computer, its
limited to: hardware, or perform tasks.
Appropriate computer Collection of physical parts of a computer system such

© TVET CDACC 2019 13

hardware may include but not as;
limited to:  Computer case, monitor, keyboard, and mouse
 All the parts inside the computer case, such as the
hard disk drive, motherboard and video card
Data security and privacy  Confidentiality of data
may include but not limited  Cloud computing
to:  Integrity -but-curious data surfing
Security and control measures  Counter measures against cyber terrorism
may include but not limited  Risk reduction
to:  Cyber threat issues
 Risk management
 Pass-wording
Security threats may include  Cyber terrorism
but not limited to:  Hacking
Word processing concepts Using a special program to create, edit and print
may include but not limited documents
to:
Network configuration may Organizing and maintaining information on the
include but not limited to: components of a computer network

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Analytical skills
 Interpretation
 Typing
 Communication
 Computing (applying fundamental operations such as addition, subtraction,
division and multiplication)
 Using calculator
 Basic ICT skills

Required Knowledge
The individual needs to demonstrate knowledge of:
 Software concept
 Functions of computer software and hardware
 Data security and privacy
 Computer security threats and control measures
 Technology underlying cyber-attacks and networks

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  Cyber terrorism
 Computer crimes
 Detection and protection of computer crimes
 Laws governing protection of ICT
 Word processing;
 Functions and concepts of word processing.
 Documents and tables creation and manipulations
 Mail merging
 Word processing utilities

 Spread sheets;
 Meaning, formulae, function and charts, uses and layout
 Data formulation, manipulation and application to cells

 Database;
 Database design, data manipulation, sorting, indexing,
storage retrieval and security
 Desktop publishing;
 Designing and developing desktop publishing tools
 Manipulation of desktop publishing tools
 Enhancement of typeset work and printing documents
 Presentation Packages;
 Types of presentation Packages
 Creating, formulating, running, editing, printing and
presenting slides and handouts
 Networking and Internet;
 Computer networking and internet.
 Electronic mail and world wide web
 Emerging trends and issues in ICT;
 Identify and integrate emerging trends and issues in ICT
 Challenges posed by emerging trends and issues

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical Aspects Assessment requires evidence that the candidate:
of Competency 1.1 Identified and controlled security threats
1.2 Detected and protected computer crimes
1.3 Applied word processing in office tasks
1.4 Designed, prepared work sheet and applied data to the
cells in accordance to workplace procedures

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 1.5 Opened electronic mail for office communication as per
workplace procedure
1.6 Installed internet and World Wide Web for office tasks in
accordance with office procedures
1.7 Integrated emerging issues in computer ICT applications
1.8 Applied laws governing protection of ICT
2. Resource 2.1 Tablets
Implications 2.2 Laptops
2.3 Desktop PCs
2.4 Calculator
2.5 Internet
2.6 Smart phone
2.7 Operation Manuals
3. Methods of Competency may be assessed through:
Assessment 3.1 Written Test
3.2 Demonstration
3.3 Practical assignment
3.4 Interview/Oral Questioning
3.5 Demonstration
4. Context of Competency may be assessed in an off and on the job
Assessment setting
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

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 DEMONSTRATE ENTREPRENEURIAL SKILLS

UNIT CODE : HE/OS/HR/BC/04/6/A

UNIT DESCRPTION
This unit covers the outcomes required to build and develop the enterprise to be more
competitive within a changing business environment, specifically responding to
consumer demands while maintaining product quality and accessibility, building a
customer base and employee motivation.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

1. Develop business 1.1 Business innovation strategies are determined in

Innovative strategies accordance with the organization strategies
1.2 Business innovative strategies are implemented for
the purpose of business growth
1.3 Track record and normative capability profile of
enterprise and similar businesses are reviewed and
considered in setting strategic directions.
1.4 Strengths, weaknesses, opportunities and threats are
considered when developing new ideas, approaches,
goals and directions
1.5 Decisions about enterprise strategies/directions are
made after careful consideration of all relevant
information
1.6 Business/corporate plan is developed that sets out
tactics, resource implications, timeframes,
production and sales target

2. Develop new products/ 2.1 Alternative product/service offerings are canvassed

markets and studied for feasibility
2.2 Potential and new sources/sellers of supplies and raw
materials are identified and canvassed.
2.3 Target markets and buyers are identified and
surveyed as to their preferences and brand loyalties.
3. Expand customers and 3.1 Enterprise is built up and sustained through
product lines responsiveness to market demands and the regulatory
environment.
3.2 Competitive advantage of existing products and

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 services is maintained/enhanced through responsive
advocacies and strategies.
3.3 Constant listening to stakeholder/client feedback is
ensured to maintain loyal client base.

4. Motivate staff/workers 4.1 Regular dialogue is established and maintained in all

levels and relevant sections of the enterprise
4.2 Flow of communications in both directions is
encouraged
4.3 Helpful mechanisms and benefits are implemented
4.4 Issues/problems are proactively resolved through
win-win solutions wherever practicable
5. Expand employed 5.1 Capital employed in business is continuously
capital base reviewed as per the strategic plan
5.2 Business share holdings are reviewed in accordance
with the type of business
5.3 Capital employed is expanded according to
organization procedures
5.3 Types of shares are determined according to strategic
plan
5.4 Shares diversification process is undertaken as per
office procedures
5.5 Role of shareholders is determined and implemented
in accordance organization procedures
6. Undertake county/ 6.1 Regions for expansion are continuously reviewed in
regional business accordance with strategic plan and company’s expansion
expansion plan
6.2 County business regulations are reviewed and
adhered to in accordance with set procedures
6.3 Regional laws and regulations are adhered to in
accordance with set procedures
6.4 County/regional business expansion is undertaken in
accordance with organization’s growth/ expansion plan

RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect
performance.
Variable Range

Strategic directions 1.1 Business continuity and succession

include but not limited to: 1.2 Resource access security

© TVET CDACC 2019 18

 1.3 Core competencies development
1.4 New developments e.g. technological change, new
products
Business/Corporate plan 2.1 Action steps and responsibilities of departments and
include but not limited to: individual workers
2.2 Resource requirements and budget
2.3 Tactics and strategies to achieve objectives
Helpful mechanisms
3.1 Wage and non-wage benefits
include but not limited to: 3.2 Employee awards and recognition systems
3.3 Employee rights and welfare policies
3.4 Full-disclosure/transparency policies

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Assessing a range of alternative products and strategies
 Critically analyzing information, summarizing and making sense of previous and
current market trends
 Identifying changing consumer preferences and demographics
 Thinking “outside the box”
 Ensuring quality consistency
 Reducing lead time to product/service delivery
 Managing operations/ production
 Using formal problem-solving procedures, e. g., root-cause analysis, six sigma
 Communication skills
 Applying motivational principles, e. g., positive stroking, behavior modification
 Assessing range of alternatives rather than choosing the easiest option
 Achieving ownership and credibility for the enterprise vision
 Critically analyzing information, summarizing and making sense of previous and
current market trends
 Developing solutions and practical strategies which are “outside the box”

Required Knowledge
The individual needs to demonstrate knowledge of:

© TVET CDACC 2019 19

  Features and benefits of common operational practices, e. g., continuous
improvement (kaizen), waste elimination,
 Conflict resolution
 Health, safety and environment (HSE) principles and requirements
 Public-relations strategies
 Basic cost-benefit analysis
 Basic financial management
 Business strategic planning
 Impact of change on individuals, groups and industries
 Employee assistance
 Government and regulatory processes
 Local and international market trends
 Product promotion strategies
 Mechanisms in the enterprise
 Market and feasibility studies
 Local and global supply chains Business models and strategies
 Government and regulatory processes
 Local and international business environment
 Concepts of change management
 Relevant developments in other industries
 Capital employed
 Regional/ County business expansion
 Innovation in business

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.

Assessment requires evidence that the candidate:

1.1 Demonstrated ability to maintain a profitable and stable

enterprise as shown by stakeholder feedback, employee
testimonies and company financial statements

1.2 Demonstrated ability to conceptualize and plan a

micro/small enterprise

1.3 Demonstrated ability to manage/operate a micro/small-

scale business

© TVET CDACC 2019 20

 1.4 Demonstrated basic marketing skills

2. Resource Implications The following resources should be provided:

2 .1 Interview guide for entrepreneurs
2 .2 Enterprise workers and third parties
2 .3 Materials and location relevant to the proposed
activity and tasks
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Case problems
3.2 Interview
3.3 Portfolio
3.4 Third part reports
4. Context of 4.1 Competency may be assessed in workplace or in a
Assessment simulated workplace setting
4.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 21

 DEMONSTRATE EMPLOYABILITY SKILLS

UNIT CODE: : HE/OS/HR/BC/06/6/A

UNIT DESCRIPTON
This unit covers competencies required to demonstrate employability skills. It involves
conducting self-management, demonstrating interpersonal communication, critical safe
work habits, leading a workplace team, planning and organizing work, maintaining
professional growth and development, demonstrating workplace learning, problem
solving skills and managing ethical performance.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function.
Bold and italicized terms are elaborated in the Range

1. Conduct self- 1.1 Personal vision, mission and goals are formulated
management based on potential and in relation to organization
objectives
1.2 Emotions are managed as per workplace requirements
1.3 Individual performance is evaluated and monitored
according to the agreed targets.
1.4 Assertiveness is developed and maintained based on
the requirements of the job.
1.5 Accountability and responsibility for own actions are
demonstrated.
1.6 Self-esteem and a positive self-image are developed
and maintained.
1.7 Time management, attendance and punctuality are
observed as per the organization policy.
1.8 Goals are managed as per the organization’s objective
1.9 Self-strengths and weaknesses are identified as per
personal objectives
1.10 Critics are managed as per personal objectives
2. Demonstrate 2.1 Listening and understanding is demonstrated as per
interpersonal communication policy

© TVET CDACC 2019 22

 communication 2.2 Writing to the needs of the audience is demonstrated as
per communication policy
2.3 Speaking, reading and writing is demonstrated as per
communication policy
2.4 Negotiation skills are demonstrated as per
communication policy
2.5 Empathising is demonstrated as per the communication
policy
2.6 Numeracy is applied as per the communication policy
2.7 Internal and external customers’ needs are identified
and interpreted as per the communication policy
2.8 Persuasion is demonstrated as per the communication
policy
2.9 Communication nnetworks are established as per the
SOPs
2.10 Information is shared as per communication
structure
3. Demonstrate 3.1 Stress is managed in accordance with workplace
critical safe work procedures.
habits 3.2 Punctuality and time consciousness is demonstrated in
line with workplace policy.
3.3 Personal objectives are integrated with organization
goals based on organization’s strategic plan.
3.4 Resources are utilized in accordance with workplace
policy.
3.5 Work priorities are set in accordance to workplace
procedures.
3.6 Leisure time is recognized in line with organization
policy.
3.7 Abstinence from drug and substance abuse is observed
as per workplace policy.
3.8 Awareness of HIV and AIDS is demonstrated in line
with workplace requirements.
3.9 Safety consciousness is demonstrated in the workplace
based on organization safety policy.
3.10 Emerging issues are dealt with in accordance with
organization policy.
4. Lead a workplace 4.1 Performance expectations for the team are set
team 4.2 Duties and responsibilities are assigned in accordance
with the organization policy.

© TVET CDACC 2019 23

 4.3 Team parameters and relationships are identified
according to set rules and regulations.
4.4 Forms of communication in a team are established
according to office policy.
4.5 Communication is carried out as per workplace place
policy and requirements of the job.
4.6 Team performance is supervised
4.7 Feedback on performance is collected and analyzed
based on established team learning process
4.8 Conflicts are resolved between team members in line
with organization rules and regulations.
4.9 Gender mainstreaming is undertaken in accordance
with set regulations.
4.10 Human rights are adhered to in accordance with
existing protocol.
4.11 Healthy relationships are developed and maintained
for harmonious co-existence in line with workplace.
5. Plan and organize 5.1 Task requirements are identified as per the workplace
work objectives
5.2 Task is interpreted in accordance with safety (OHS ),
environmental requirements and quality requirements
5.3 Work activity is organized with other involved
personnel as per the SOPs
5.4 Resources are mobilized, allocated and utilized to meet
project goals and deliverables.
5.5 Work activities are monitored and evaluated in line with
organization procedures.
5.6 Job planning is documented in accordance with
workplace requirements.
5.7 Planning and organizing of work activities is reviewed
as per the workplace requirements
5.8 Time is managed achieve workplace set goals and
objectives.
6. Maintain 6.1 Personal training needs are identified and assessed in
professional line with the requirements of the job.
growth and 6.2 Training and career opportunities are identified and
development availed based on job requirements.
6.3 Resources for training are mobilized and allocated
based organizations skills needs.
6.4 Licensees and certifications relevant to job and career

© TVET CDACC 2019 24

 are obtained and renewed.
6.5 Personal growth is pursued towards improving the
qualifications set for the profession.
6.6 Work priorities and commitments are managed based
on requirement of the job and workplace policy.
6.7 Recognitions are sought as proof of career
advancement in line with professional requirements.
7. Demonstrate 7.1 Own learning is managed as per workplace policy.
workplace learning 7.2 Learning opportunities are sought and allocated based
on job requirement and in line with organization policy.
7.3 Contribution to the learning community at the
workplace is carried out.
7.4 Range of media for learning are established as per the
training need
7.5 Application of learning is demonstrated in both
technical and non-technical aspects based on
requirements of the job
7.6 Enthusiasm for ongoing learning is demonstrated
7.7 Time and effort is invested in learning new skills-based
job requirements
7.8 Willingness to learn in different context is demonstrated
based on available learning opportunities arising in the
workplace.
7.9 Awareness of Occupational Health and Safety
procedures are demonstrated in use of technology in the
workplace.
7.10 Initiative is taken to create more effective and
efficient processes and procedures in line with
workplace policy.
7.11 New systems are developed and maintained in
accordance with the requirements of the job.
7.12 Opportunities that are not obvious are identified and
exploited in line with organization objectives.
7.13 Opportunities for performance improvement are
identified proactively in area of work.
7.14 Awareness of personal role in workplace innovation
is demonstrated.
8. Demonstrate 8.1 Creative, innovative and practical solutions are
problem solving developed based on the problem
skills 8.2 Independence and initiative in identifying and solving

© TVET CDACC 2019 25

 problems is demonstrated.
8.3 Team problems are solved as per the workplace
guidelines
8.4 Problem solving strategies are applied as per the
workplace guidelines
8.5 Problems are analyzed and assumptions tested as per the
context of data and circumstances
9. Manage workplace 9.1 Policies and guidelines are observed as per the
ethics workplace requirements
9.2 Self-worth and profession is exercised in line with
personal goals and organizational policies
9.3 Code of conduct is observed as per the workplace
requirements
9.4 Personal and professional integrity is demonstrated as
per the personal goals
9.5 Commitment to jurisdictional laws is demonstrated as
per the workplace requirements

RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect
performance.

Range Variable

Drug and substance Commonly abused

abuse includes but not  Alcohol
limited to:  Tobacco
 Miraa
 Over-the-counter drugs
 Cocaine
 Bhang
 Glue
Feedback includes but  Verbal
not limited to:  Written
 Informal
 Formal

© TVET CDACC 2019 26

Relationships includes  Man/Woman
but not limited to:  Trainer/trainee
 Employee/employer
 Client/service provider
 Husband/wife
 Boy/girl
 Parent/child
 Sibling relationships

Forms of  Written
communication  Visual
include but not limited  Verbal
to:  Non verbal
 Formal and informal
Team includes but not  Small work group
limited to:  Staff in a section/department
 Inter-agency group
Personal growth  Growth in the job
includes but not  Career mobility
limited to:  Gains and exposure the job gives
 Net workings
 Benefits that accrue to the individual as a result of
noteworthy performance
Personal objectives  Long term
include but not limited  Short term
to:  Broad
 Specific
Trainings and career  Participation in training programs
opportunities includes o Technical
but not limited to o Supervisory
o Managerial
o Continuing Education
 Serving as Resource Persons in conferences and
workshops
Resource include but  Human
not limited to:  Financial
 Technology
o Hardware
o Software

© TVET CDACC 2019 27

Innovation include  New ideas
but not limited to:  Original ideas
 Different ideas
 Methods/procedures
 Processes
 New tools
Emerging issues  Terrorism
include but not limited  Social media
to:  National cohesion
 Open offices
Range of media for  Mentoring
learning include but  peer support and networking
not limited to:  IT and courses

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Personal hygiene practices
 Intra and Interpersonal skills
 Communication skills
 Knowledge management
 Interpersonal skills
 Critical thinking skills
 Observation skills
 Organizing skills
 Negotiation skills
 Monitoring skills
 Evaluation skills
 Record keeping skills
 Problem solving skills
 Decision Making skills
 Resource utilization skills
 Resource mobilization skills

Required Knowledge
The individual needs to demonstrate knowledge of:

© TVET CDACC 2019 28

  Work values and ethics
 Company policies
 Company operations, procedures and standards
 Occupational Health and safety procedures
 Fundamental rights at work
 Personal hygiene practices
 Workplace communication
 Concept of time
 Time management
 Decision making
 Types of resources
 Work planning
 Resources and allocating resources
 Organizing work
 Monitoring and evaluation
 Record keeping
 Workplace problems and how to deal with them
 Negotiation
 Assertiveness
 Team work
 Gender mainstreaming
 HIV and AIDS
 Drug and substance abuse
 Leadership
 Safe work habits
 Professional growth and development
 Technology in the workplace
 Learning
 Creativity
 Innovation
 Emerging issues
o Social media
o Terrorism
o National cohesion

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. 2. Critical aspects Assessment requires evidence that the candidate:

© TVET CDACC 2019 29

 of Competency 1.1 Conducted self-management
1.2 Demonstrated interpersonal communication
1.3 Demonstrated critical safe work habits
1.4 Demonstrated the ability to lead a workplace team
1.5 Planned and organized work
1.6 Maintained professional growth and development
1.7 Demonstrated workplace learning
1.8 Demonstrated problem solving skills
1.9 Demonstrated the ability to manage ethical performance
3. 4. Resource The following resources should be provided:
Implications
2.1 Case studies/scenarios
5. 6. Methods of Competency in this unit may be assessed through:
Assessment
 Oral Interview
 Observation
 Third Party Reports
 Written
7. 8. Context of 8.1 Competency may be assessed in workplace or in a
Assessment simulated workplace setting
8.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group
9. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 30

 DEMONSTRATE ENVIRONMENTAL LITERACY

UNIT CODE : HE/OS/HR/BC/06/6/A

UNIT DESCRIPTION
This unit specifies the competencies required to follow procedures for environmental
hazard control, follow procedures for environmental pollution control, comply with
workplace sustainable resource use, evaluate current practices in relation to resource
usage, develop and adhere to environmental protection principles/strategies/guidelines,
analyze resource use, develop resource conservation plans and implement selected plans.

ELEMENTS AND PERFORMANCE CRITERIA

PERFORMANCE CRITERIA
ELEMENT These are assessable statements which specify the
These describe the key required level of performance for each of the
outcomes which make up elements.
workplace function. Bold and italicized terms are elaborated in the
Range
1. Control environmental 1.1 Storage methods for environmentally hazardous
hazard materials are strictly followed according to
environmental regulations and OSHS.
1.2 Disposal methods of hazardous wastes are
followed at all times according to environmental
regulations and OSHS.
1.3 PPE is used according to OSHS.
2. Control environmental 2.1 Environmental pollution control measures are
Pollution control compiled following standard protocol.
2.2 Procedures for solid waste management are
observed according Environmental Management
and Coordination Act 1999
2.3 Methods for minimizing noise pollution complied
following environmental regulations.
3. Demonstrate sustainable 3.1 Methods for minimizing wastage are complied
resource use with.
3.2 Waste management procedures are employed
following principles of 3Rs (Reduce, Reuse,
Recycle)

© TVET CDACC 2019 31

 3.3 Methods for economizing or reducing resource
consumption are practiced.
4. Evaluate current practices 4.1 Information on resource efficiency systems and
in relation to resource procedures are collected and provided to the work
usage group where appropriate.
4.2 Current resource usage is measured and recorded
by members of the work group.
4.3 Current purchasing strategies are analyzed and
recorded according to industry procedures.
4.4 Current work processes to access information and
data is analyzed following enterprise protocol.
5. Identify Environmental 5.1 Environmental legislations/conventions and local
legislations/conventions for ordinances are identified according to the
environmental concerns different environmental aspects/impact
5.2 Industrial standard/environmental practices are
described according to the different
environmental concerns
6. Implement specific 6.1 Programs/Activities are identified according to
environmental programs organizations policies and guidelines.
6.2 Individual roles/responsibilities are determined
and performed based on the activities identified.
6.3 Problems/constraints encountered are resolved in
accordance with organizations’ policies and
guidelines
6.4 Stakeholders are consulted based on company
guidelines
7. Monitor activities on 7.1 Activities are periodically monitored and
Environmental Evaluated according to the objectives of the
protection/Programs environmental program
7.2 Feedback from stakeholders are gathered and
considered in Proposing enhancements to the
program based on consultations
7.3 Data gathered are analyzed based on Evaluation
requirements
7.4 Recommendations are submitted based on the
findings
7.5 Management support systems are set/established
to sustain and enhance the program

© TVET CDACC 2019 32

 7.6 Environmental incidents are monitored and
reported to
concerned/proper authorities
8. Analyze resource use 8.1. All resource consuming processes are Identified
8.2. Quantity and nature of Resource consumed is
determined
8.3. Resource flow is analyzed through different parts
of the process.
8.4. Wastes are classified for possible source of
resources.
9. Develop resource 9.1. Efficiency of use/conversion of resources is
Conservation plans determined following industry protocol.
9.2. Causes of low efficiency of use of resources are
Determined based on industry protocol.
9.3. Plans for increasing the efficiency of resource use
are developed based on findings.

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
1. PPE May include but are not 1.1 Mask
limited to 1.2 Gloves
1.3 Goggles
1.4 Safety hat
1.5 Overall
1.6 Hearing protector
2. Environmental pollution 2.1 Methods for minimizing or stopping spread and
control measures may ingestion of airborne particles
include but are not limited 2.2 Methods for minimizing or stopping spread and
to: ingestion of gases and fumes
2.4 Methods for minimizing or stopping spread and
ingestion of liquid wastes
3. Wastes may include but are 3.1 Unnecessary waste
not limited to: 3.2 Necessary waste

© TVET CDACC 2019 33

4. Waste management 4.1 Sorting
Procedures may include but 4.2 Storing of items
are not limited to: 4.2 Recycling of items
4.3 Disposal of items
5. Resources may include but 5.1 Electric
are not limited to: 5.2 Water
5.3 Fuel
5.4 Telecommunications
5.5 Supplies
5.6 Materials
6. Workplace environmental 6.1Biological hazards
hazards may include but are 6.2 Chemical and dust hazards
not limited to: 6.3 Physical hazards

7. Organizational systems and 7.1 Supply chain, procurement and purchasing

procedures may include but 7.2 Quality assurance
are not limited to: 7.3 Making recommendations and seeking
approvals
8. Legislations/Conventions 8.1 EMCA 1999
may include but are not 8.2 Montreal Protocol
limited to: 8.3 Kyoto Protocol
9. Environmental 9.1 Air pollution
aspects/impacts may include 9.2 Water pollution
but are not limited to: 9.3 Noise pollution
9.4 Solid waste
9.5 Flood control
9.6 Deforestation/Denudation
9.7 Radiation/Nuclear /Radio Frequency/
Microwaves
9.8 Situation
9.9 Soil erosion (e.g. Quarrying, Mining, etc.)
9.10 Coral reef/marine life protection
10. Industrial standards / 10.1 ISO standards
Environmental practices may 10.2 Company environmental management
include but are not limited systems (EMS)
to:

© TVET CDACC 2019 34

 11. Periodic may include but are 11.1 hourly
not limited to: 11.2 daily
11.3 weekly
11.4 monthly
11.5 quarterly
11.6 yearly
12. Programs/Activities may 12.1 Waste disposal (on-site and off-site)
include but are not limited 12.2 Repair and maintenance of equipment
to: 12.3 Treatment and disposal operations
12.4 Clean-up activities
12.5 Laboratory and analytical test
12.6 Monitoring and evaluation
12.7 Environmental advocacy programs

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Following storage methods of environmentally hazardous materials
 Following disposal methods of hazardous wastes
 Using PPE
 Practicing OSHS
 Complying environmental pollution control
 Observing solid waste management
 Complying methods of minimizing noise Pollution
 Complying methods of minimizing wastage
 Employing waste management procedures
 Economizing resource consumption
 Listing of resources used
 Measuring current usage of resources
 Identifying and reporting workplace environmental hazards
 Conveying all environmental issues
 Following environmental regulations
 Identifying environmental regulations
 Assessing procedures for assessing compliance
 Collecting information on environmental and resource efficiency systems and
procedures, and Providing information to the work group

© TVET CDACC 2019 35

  Measuring and recording current resource usage
 Analysing and recording current purchasing strategies.
 Analysing current work processes to access information and data and Assisting
identifying areas for improvement
 Analysing resource flow
 Determining efficiency of use/conversion of resources
 Determining causes of low efficiency of use
 Developing plans for increasing the efficiency of resource use
 Checking resource use plans
 Complying to regulations/licensing requirements
 Determining benefit/cost of plans
 Ranking proposals based on benefit/cost compared to limited resources
 Checking proposals meet regulatory requirements
 Monitoring implementation
 Making adjustments to plan and implementation
 checking new resource usage

Required Knowledge
The individual needs to demonstrate knowledge of:
 Storage methods of environmentally hazardous materials
 Disposal methods of hazardous wastes
 Usage of PPE Environmental regulations
 OSHS
 Types of pollution
 Environmental pollution control measures
 Different solid wastes
 Solid waste management
 Different noise pollution
 Methods of minimizing noise pollution
 Methods of minimizing wastage
 Waste management procedures
 Economizing of resource consumption
 Principle of 3Rs
 Types of resources
 Techniques in measuring current usage of resources
 Calculating current usage of resources
 Types of workplace environmental hazards
 Environmental regulations

© TVET CDACC 2019 36

  Environmental regulations applying to the enterprise.
 Procedures for assessing compliance with environmental regulations.
 Collection of information on environmental and resource efficiency systems and
procedures,
 Measurement and recording of current resource usage
 Analysis and recording of current purchasing strategies.
 Analysis current work processes to access information and data Analysis of data
and information
 Identification of areas for improvement
 Resource consuming processes
 Determination of quantity and nature of resource consumed
 Analysis of resource flow of different parts of the resource flow process
 Use/conversion of resources
 Causes of low efficiency of use
 Increasing the efficiency of resource use
 Inspection of resource use plans
 Regulations/licensing requirements
 Determine benefit/cost for alternative resource sources
 Benefit/costs for different alternatives
 Components of proposals
 Criteria on ranking proposals
 Regulatory requirements
 Proposals for improving resource efficiency
 Implementation of resource efficiency plans
 Procedures in monitor implementation
 Adjustments of implementation plan
 Inspection of new resource usage

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Aspects Assessment requires evidence that the candidate:
of Competency 1.1 Controlled environmental hazard
1.2 Controlled environmental pollution
1.3 Demonstrated sustainable resource use
1.4 Evaluated current practices in relation to resource usage
1.5 Demonstrated knowledge of environmental legislations and
local ordinances according to the different environmental

© TVET CDACC 2019 37

 issues /concerns.
1.6 Described industrial standard environmental practices
according to the different environmental issues/concerns.
1.7 Resolved problems/ constraints encountered based on
management standard procedures
1.8 Implemented and monitored environmental practices on a
periodic basis as per company guidelines
1.9 Recommended solutions for the improvement of the
program
1.10 Monitored and reported to proper authorities any
environmental incidents
2. Resource The following resources should be provided:
Implications 2.1 Workplace with storage facilities
2.2 Tools, materials and equipment relevant to the tasks (e.g.
Cleaning tools, cleaning materials, trash bags)
2.3 PPE, manuals and references
2.4 Legislation, policies, procedures, protocols and local
ordinances relating to environmental protection
2.5 Case studies/scenarios relating to environmental Protection
3 Methods of Competency in this unit may be assessed through:
Assessment 3.1 Demonstration
3.2 Oral questioning
3.3 Written examination
3.4 Interview/Third Party Reports
3.5 Portfolio (citations/awards from GOs and NGOs, certificate
of training – local and abroad)
3.6 Simulations and role-play
4 Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5 Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 38

 COMMON UNITS OF COMPETENCY

© TVET CDACC 2019 39

 APPLY HUMAN ANATOMY AND PHYSIOLOGY

UNIT CODE: HE/OS/HR/CC/01/6/A

UNIT DESCRIPTION
This unit specifies the competencies required applying human anatomy and physiology in
community health works. It involves classifying human body systems, determining
common disorders of human body systems and applying human anatomy in primary
health care

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace function (to be (to be stated in passive voice)
stated in active) Bold and italicized terms are elaborated in the Range
1 Classify human body 1.1 Human body systems are identified as per their
systems functions
1.2 Structure of human body systems are identified
based on principles of human anatomy
1.3 Functions of human body systems are identified as
per principles of human physiology
2 Determine common 2.1 Human body system is identified
disorders of human body 2.2 Common disorders are identified and categorized
systems as per body systems
2.3 Emerging issues are identified and recorded as per
SOPs
3 Apply human anatomy in 3.1 Common diseases are identified according to
primary health care human body systems and health guidelines
3.2 Referrals are made based on identified common
diseases

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.
VARIABLE RANGE

© TVET CDACC 2019 40

Human body systems  Skeletal
may include but are not  Muscular
limited to:  Digestive
 Circulatory/cardiovascular
 Lymphatic/Immune
 Endocrine
 Urinary/Renal
 Respiratory
 Reproductive
 Nervous
 Integumentary
Emerging issues may  Cancers
include but are not  Auto-immune diseases
limited to:

Common diseases may  Communicable

include but are not  Non-communicable
limited to:

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Communication
 Computer
 Basic research
 Critical thinking
 Monitoring
 Time management
 Coordination
 Problem solving
 Decision making
 Organization
 Analytical
 Interpersonal
Required Knowledge
The individual needs to demonstrate knowledge of:
 Primary health care
 Homeostasis

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  Human body systems
 Disorders of human body systems

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Aspects Assessment requires evidence that the candidate:
of Competency 1.1 Categorized human body systems
1.2 Identified the structure and functions of the human body
systems
1.3 Identified disorders in human body systems
1.4 Applied human anatomy and physiology in primary health
care
1.5 Demonstrated understanding of human anatomy and
physiology
1 Resource The following resources should be provided:
Implications 1.1 Workstation
1.2 Reporting tools
1.3 Stationary
1.4 Finance
2 Methods of Competency in this unit may be assessed through:
Assessment 2.1Oral
2.2Written
2.3Observation
2.4Case study
2.5Third party report
3 Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be
undertaken in a closely simulated workplace environment.
4 Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 42

 APPLY COMMUNITY HEALTH

UNIT CODE: HE/OS/HR/CC/03/2/A

UNIT DESCRIPTION
This unit specifies the competencies required to apply human anatomy and physiology in
community health works. It involves classifying human body systems, determining
common disorders of human body systems and applying human anatomy in primary
health care

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace function (to be (to be stated in passive voice)
stated in active) Bold and italicized terms are elaborated in the Range
1. Demonstrate 1.1 Health system is identified as per standard practice
understanding of health 1.2 Catchment area is mapped as per the SOPs
system 1.3 Health actors are identified according to SOPs
1.4 Functions of health actors are determined as per
SOPs
2. Demonstrate 2.1 Elements of primary healthcare identified as per standard
practice
Understanding of Primary
2.2 Functions of primary health care elements are
healthcare determined as SOPs
3. Carry out community 3.1 Community health need assessment is carried out as
health diagnosis per SOPs
3.2 Community health needs are determined as per
SOPs
3.3 Resources availability is determined as per SOPs
3.4 Intervention programme is drawn based on SOPs
4. Manage Waste 3.1 Waste is Classified as per standard practice
3.2 Methods of managing waste are identified
according to SOPs
3.3 Waste management sectors are identified as per
standard practice
5. Manage community health 3.1 Community health information needs are
information determined based on SOPs
3.2 Resource availability is determined as per SOPs
3.3 Generate Community health information as per
SOPs
3.4 Reports are owned and shared as per SOPs

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 6. Monitor and evaluate 3.1 Programmes are identified as per work plans and
intervention programs SOPs
3.2 Resource availability is determined as per SOPs
3.3 Data is collected based on SOPs
3.4 Results are analyzed as per SOPs
3.5 Report is Generated as per the organization
approved format
3.6 Information is shared as per as per the set
guidelines
3.7 Feedbacks are received in line with the
organization policies and procedures

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.
VARIABLE RANGE
Health system include  Dispensary
but are not limited to:  Health centre
 Hospitals
 Community
 Alternative Medicine(Traditional medicine)
 Nursing homes
 Home based care
Health actors may  Family
include but are not  Health workers
limited to:  Regulators,
 Insurance companies
 Partners
 Healthcare organizations
o Faith based
o Government
o Private
Elements of primary  Education
healthcare may include  Water and Sanitation
but are not limited to:  Nutrition
 Maternal and child health
 Immunization
 Prevention of endemic diseases
 Treatment
 Drug availability

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Community health  Sanitation
needs may include but  Nutrition
are not limited to:  Health facility
Resource may include  Finance
but are not limited to:  Transport
 Essential Medicines
Intervention programme  Health education and Promotion
may include but are not  Immunization
limited to  Waste management
 Treatment
 Referral
Waste may include but  solid
are not limited to  liquid
 gaseous
Waste management  dumping
methods may include but  recycling
are not limited to:  treatment
 segregating
 transportation
 collection
 creation of awareness
Community health  Disease prevention
information needs may  Consultation
include but are not  Available medicines
 New medications
limited to:
 Open forums
 Vaccination
Programmes may  Immunization
include but are not  Prevention and control
limited to:  Essential medicine distribution
 Nutrition
 Maternal and child health
Catchment areas  Geographical are
includes but not limited  Community units
to:  Households
 Special groups

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

© TVET CDACC 2019 45

The individual needs to demonstrate the following skills:
 Communication
 Computer
 Basic research
 Critical thinking
 Monitoring
 Time management
 Coordination
 Problem solving
 Decision making
 Organization
 Analytical
 Interpersonal

Required Knowledge
The individual needs to demonstrate knowledge of:
 Primary health care
 Computer
 Human systems
 Statistics
 Demography
 Epidemiology
 Basic Environmental health

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Aspects Assessment requires evidence that the candidate:
of Competency 1.6 Categorized human body systems
1.7 Identified the structure and functions of the human body
systems
1.8 Identified disorders in human body systems
1.9 Applied human anatomy and physiology in primary health
care
1.10 Demonstrated understanding of human anatomy and
physiology
5 Resource The following resources should be provided:
Implications 5.1 Workstation
5.2 Reporting tools
5.3 Stationary

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 5.4 Finance
6 Methods of Competency in this unit may be assessed through:
Assessment 6.1Oral
6.2Written
6.3Observation
6.4Case study
6.5Third party report
7 Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be
undertaken in a closely simulated workplace environment.
8 Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 47

 APPLY MEDICAL TERMINOLOGY

UNIT CODE: HE/OS/HR /CC/03/5/A

UNIT DESCRIPTION
This unit specifies the competencies required to apply Medical Terminology in
communicating medical language, and in interacting and sharing information with
medical professionals. It involves demonstrating understanding of medical terms,
abbreviations and transcription, interpreting medical acronyms and abbreviation,
Interpreting medical terms associated with doctor’s notes, investigations results ,
diagnosis and medication, interpreting medical terms associated with human body
systems and their disorders and meeting communication needs of clients and
professionals.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace function (to be (to be stated in passive voice)
stated in active) Bold and italicized terms are elaborated in the Range
1. Demonstrate 1.1 Acronyms are identified as per standard practice
understanding of 1.2 Abbreviations are identified as per the standard
acronyms and practice
1.3 Terms used to describe diseases are identified
abbreviation
based on standard practice
1.4 Terms used in Pathogenic organisms are
identified as per standard practice
2. Interpret medical 1.1 Prefix is identified at the beginning of a word as
acronyms and per the standard medical practice
abbreviation 1.2 Prefixes are related to location, number, or time
as per SOPs
1.3 Root word is identified as per the standard
practice
1.4 Suffix is identified as per standard practice .
3. Interpret medical terms 3.1 Terms used in case notes are examined as per
associated with doctor’s standard practice
notes, investigations 3.2 Terms used in case notes are interpreted as per
standard practice
results , diagnosis and
3.3 ICD code is drawn based on medical diagnosis
medication and as per standard practice
3.4 Report is generated as per SOP

© TVET CDACC 2019 48

 3.5 information is shared as per the set guidelines
4. Interpret medical terms 3.5 Terms associated with human body systems are
associated with human identified as per the standard practice
body systems and their 3.6 Terms associated with human body structure and
disorders are identified as per the standard practice
disorders
3.7 Interpretation of the medical terms is done as per
standard practice.
3.8 ICD code is determined as per the standard practice.
5. Meet communication 5.1 Health information sharing need is determined as per SOPs
needs of clients and 5.2 Health information is shared with clients as per SOP.
professionals 5.3 Common language understanding among health
professional is arrived at as per standard practice.

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.
VARIABLE RANGE
Acronym include but are  CFS- Chronic fatigue syndrome
not limited to:  LASER-Light Amplification by stimulated Emission of
Radiation
Abbreviations include  ALL- Acute lymphoblastic leukemia
but are not limited to:  AMI- Acute myocardial infarction (heart attack)
 B-ALL- B-cell acute lymphoblastic leukemia
 FSH- Follicle stimulating hormone
 HAPE- High altitude pulmonary edema
 HPS- Hantavirus pulmonary syndrome
Terms used to describe  Acute disease- short period
diseases include but are  Chronic disease- long period
not limited to:  Communicable disease- transmissible
 Non communicable diseases- not transmissible
Terms used in  Pathogen- causative agent
Pathogenic organisms  Virulence- ability to cause disease
may include but are not  Avirullent- Not cause disease
limited to:
Prefixes may include but  bio- life
are not limited to:  bronch(i)- of or relating to the bronchus
 abdomin- of or relating to the abdomen
 coron(o)- related to heart
Word root may include  Latin caput, capit- the head
but are not limited to:  Latin cerebrum, brain

© TVET CDACC 2019 49

Suffixes may include but  -stasis- stopping, standing
 -stomy- creation of an opening eg colostomy
are not limited to:  -tic- pertaining to

Terms associated with  Contra indicated- not allowed

drugs may include but  Teratogenic- can cause mutation
are not limited to:
Terms associated with  topical
drug administration  intradermal
may include but are not  intramuscular
 percutaneous
limited to
Terms associated with  a.c – before meals
drug use may include  p.c- after meals
but are not limited to:  q.d-every day
 p.o- by mouth
Mental disorders may  Neurodevelopmental disorders
include but are not  Schizophrenia spectrum and other psychotic disorders
limited to:  Bipolar and related disorders
 Depressive disorders
 Anxiety disorders
 Obsessive-compulsive and related disorders
 Trauma- and stressor-related disorders
 Dissociative disorder

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Communication
 Computer
 Basic research
 Critical thinking
 Monitoring
 Time management
 Coordination
 Problem solving
 Decision making
 Organization
 Analytical

© TVET CDACC 2019 50

 Interpersonal

Required Knowledge
The individual needs to demonstrate knowledge of:
 Computer
 Anatomy and physiology
 Pathology
 Health records management

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.11 Demonstrated understanding of acronyms and abbreviation
1.12 Interpreted medical acronyms and abbreviation
1.13 Interpreted medical terms associated with doctor’s notes,
investigations results , diagnosis and medication
1.14 Interpreted medical terms associated with human body
systems and their disorders
2 Resource The following resources should be provided:
Implications 2.1 Workstation
2.2 Reporting tools
2.3 Stationary
2.4 Finance
3 Methods of Competency in this unit may be assessed through:
Assessment 3.1 Oral
3.2 Written
3.3 Observation
3.4 Case study
3.5 Third party report
4 Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be
undertaken in a closely simulated workplace environment.
5 Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 51

 APPLY MEDICAL INSTRUMENTATION

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to apply medical instrumentation.
It involves classifying medical equipment, analyzing clinical investigation results,
verifying clinical investigation results and maintaining quality assurance.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Classify medical 1.1 Medical equipment is identified based on
equipment performance and standard practice
1.2 Equipment result formats are categorized as per
standard practice
1.3 Test equipment is identified based on clinical
condition and standard practice
1.4 Medical equipment is selected according to test
requirements
2. Analyze clinical 2.1 Clinical investigation results are received as per
investigation results standard practice
2.2 Range of parameters are evaluated according to
standard practices
2.3 Clinical investigation results are interpreted
according to standard practice
3. Verify clinical 3.1 Doctors notes are examined as per standard
investigation results practice
3.2 Clinical investigation results are analysed as per
standard practice

© TVET CDACC 2019 52

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
3.3 Doctor’s diagnosis is evaluated based on standard
practice
3.4 Doctor’s notes, investigation results and doctor’s
diagnosis are compared as per standard practice
3.5 Doctor’s diagnosis is confirmed based on
standard practice
3.6 Recommendations for action are made based on
SOPs
4. Maintain quality assurance 4.1 Quality assurance standards are set as per
standard requirements
4.2 Conformity to set standards is checked according
to SOPs
4.3 Feedback is received as per the standard practice
4.4 Non-conformity is recorded and reported based
on standard procedures

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.
Variable Range
Medical equipment includes  MRI
but not limited to:  X-Ray
 CT Scan
 Thermometers
 Biochemistry analyzer
Clinical condition includes  Fracture
but not limited to:  Infections
 Inflammation
 Mental
 Pain

© TVET CDACC 2019 53

  Heart
 Brain
Parameters includes but not  Pressure
limited to:  Temperature
 HB
 BMI
Quality assurance standards  Acceptable ranges
 Standard calibrations
 Reliability
 Efficiency

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills

The individual needs to demonstrate ability to:

 Communication
 Computer
 Technical
 Analytical
 Critical Thinking
 Interpersonal
 Basic management
 Report writing
 Documentation

Required knowledge
The individual needs to demonstrate knowledge of:
 Computer applications
 Basic principles of equipment operation
 Basic management
 Medical Instrumentation
 Quality assurance
 Pathology

EVIDENCE GUIDE

© TVET CDACC 2019 54

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Classified medical equipment
1.2 Analysed clinical investigation results
1.3 Verified clinical investigation results and made a
recommendation
1.4 Confirmed diagnosis
1.5 Maintained quality assurance
1.6 Demonstrated knowledge on medical instrumentations
2. Resource The following resources must be provided:
Implications 2.1 Assessment location
2.2 Medical equipment
2.3 Stationaries
2.4 Raw data
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Interview
3.3 Written test
3.4 Observation
3.5 Case Study/Situation
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 55

 APPLY MEDICAL PATHOLOGY

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to apply medical pathology. It
involves classifying human diseases, understanding causes of human diseases,
demonstrating understanding of pathological processes, interpreting pathological reports
and managing pathological records

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Classify human diseases 1.1 Human body systems are identified as per
standard practice
1.2 Human diseases are identified according to
standard medical practice
1.3 Human diseases are classified according to
standard practices
2. Understand causes of 2.1 Diseases causative agents are determined
human diseases according to standard practices
2.2 Disease relationship is determined according to
standard practices
2.3 Causes of human diseases are identified based
on standard practices
2.4 Disease prevention and control measures are
determined based on standard practices
3. Demonstrate 3.1 Pathological tools, equipment and materials are
understanding of identified according to standard practice
pathological processes 3.2 Pathological processes are identified based on
standard practices
3.3 Pathological specimens are identified based on
standard practices
3.4 Sources of pathological specimens are

© TVET CDACC 2019 56

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
identified as per standard operating procedures
3.5 Specimens preservation methods are
determined according to standard practices
4. Interpret pathological 4.1 Pathological reports are received as per
reports standard procedures
4.2 Pathological reports are classified based on
SOPs
4.3 Reports are analysed according to standard
procedures
4.4 Pathological information is disseminated as per
SOPs
5. Manage pathological 5.1 Pathological files are created according to cases
records and SOPs
5.2 Pathological records are assigned portfolio
numbers based on cases and SOPs
5.3 Reports are filed based on cases and SOPs
5.4 Pathological records are archived according to
SOPs
5.5 Pathological records are documented as per
SOPs
5.6 Pathological records are disseminated and
shared as per SOPs

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
Human diseases includes but  Communicable diseases
not limited to: o Malaria

© TVET CDACC 2019 57

 o HIV/AIDS
o Hepatitis
 Non-communicable diseases
o Cancer
o Diabetes
o Hypertension
o Poisoning
o Injuries
 Systemic diseases
o Digestive
o Cardiovascular
o Nervous
o Respiratory
o Musculo-skeletal
o Endocrine
o Reproductive
Diseases causative agents  Parasites
 Bacterial
 Viruses
 Fungi
Causes of human diseases  External causes of diseases and Injuries
include but not limited to: o Accident
o Fall
o Burns
o Assault
 Heavy metals e.g. lead, mercury
 Pollutants
Disease prevention and  Immunization
control measures include but  Vaccination
not limited to:  Lifestyle behaviors
 Exercises
 Health education
Pathological tools,  Microtomes
equipment and materials  Cryostat
include but not limited to:  Hot plates
 Paraffin embedding bath
 Autopsy tables

© TVET CDACC 2019 58

  Refrigerator
 Incubator
 Microscopes
 Surgical instruments
 Museum jars
 Computer
 Balance
 Cabinet
 Tissues processors
Pathological processes  Biopsy
include but not limited to:  Autopsy
 Post-mortem
Pathological specimens  Cells
include but not limited to:  Tissues
 Organs
 Fluids
Sources of pathological  Pathology museums
specimens  Research institutions
 Referrals
Specimens preservation  Chemical
methods o Formalin
o Silicone plastination
 Museum techniques
Pathological reports  Admission
 Post-mortem
 Transfers
 Discharges
 Unclaimed
 Embalmed

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills

The individual needs to demonstrate ability to:

 Communication
 Computer
 Technical

© TVET CDACC 2019 59

  Analytical
 Critical Thinking
 Interpersonal
 Report writing
 Documentation

Required knowledge
The individual needs to demonstrate knowledge of:
 Computer applications
 Human anatomy and physiology
 Basic pathology
 Laws and ethics
 Documentations
 Records management

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Classified human diseases
1.2 Identified causes and control mechanisms of human diseases
1.3 Demonstrated understanding of pathological processes
1.4 Interpreted pathological reports
1.5 Managed pathological records
1.6 Demonstrated knowledge of pathology
2. Resource The following resources must be provided:
Implications 2.1 Assessment location
2.2 Pathological equipment, materials and supplies
2.3 Pathological specimens
2.4 Stationaries
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Interview
3.3 Written test
3.4 Observation
3.5 Case Study/Situation
4. Context of Competency may be assessed on the job, off the job or a

© TVET CDACC 2019 60

 Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 61

 CORE UNITS OF COMPETENCY

© TVET CDACC 2019 62

 MANAGE HEALTH RECORDS DATABASE

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to manage health records database.
It involves designing health records database, pre-testing health records database, using
health records database, reviewing health records database, maintaining health records
database, managing health data and managing Health Information System.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to Passive voice is used to describe performance criteria.
describe elements.
1. Design health records 1.1 Health records database user requirements are
database identified and provided based on standard
procedures
1.2 Database design specifications are determined
according to standard procedures
1.3 Health records database is developed based on
design specifications and standard procedures
2. Pre-test health records 2.1 Test data is determined based on standard
database procedures
2.2 Health database is tested as per standard procedures
2.3 Database gaps are identified as per standard
procedures
2.4 Database recommendations are made and shared
based on test-run outcomes
3. Use health records 3.1 User manuals are obtained as per SOPs
database 3.2 Capacity building is carried out based on user
requirements and standard requirements
3.3 Medical records database is created according to
standard procedures and facility requirements
3.4 Medical records are retrieved based on user

© TVET CDACC 2019 63

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to Passive voice is used to describe performance criteria.
describe elements.
requests
3.5 Medical records are archived according to standard
requirements
3.6 Health information reports are generated based on
user requests
4. Review health records 4.1 Database operations feedback are obtained based
database on user expectations
4.2 Database feedback are analysed and evaluated as
per the SOPs
4.3 Database operations gaps are identified and
analysed according to SOPs
4.4 Operations gaps are fixed and database upgraded
based on standard practices
4.5 Database review is documented and shared as per
standard procedures
5. Maintain health records 5.1 Addition of files in the database is carried out
database according to standard procedure
5.2 Deletion of files in the database is carried out
according to standard procedure
5.3 Files are updated according to database operation
needs and user requirements
5.4 Security of health records database is guaranteed as
per the standard requirements
6. Manage health data 6.1 Health data is uploaded in the system according to
standard medical practice
6.2 Health data is integrated according to standard
practices
6.3 Health data is analysed as per standard practice
6.4 Health information reports are generated and shared
according to analysis outcomes

© TVET CDACC 2019 64

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to Passive voice is used to describe performance criteria.
describe elements.
6.5 Feedback is received and considered based on
standard practices
7. Manage Health 7.1 Health Information Systems are identified based
Information System on standard medical practices
7.2 Health Information Systems are analysed and
classified based on standard practice
7.3 Health Information System is integrated according
to standard practices
7.4 Performance of Health Information System is
evaluated according to SOPs
7.5 Health Information System reports are generated
and shared according to analysis outcomes
7.6 Health Information System is reviewed based on
performance reports

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
User requirements include  Data tools
but not limited to:  Data flow
 Types of records
 Processes
Health information reports  Attendance lists
include but not limited to:  Theatre cases
 Bed occupancy
 Financial reports
 Clinical

© TVET CDACC 2019 65

  Patient turnover rates
Database operations gaps  Omissions
include but not limited to:  Technical errors
 Missing processes
 Information lose
 Compromised security of information
Health Information Systems  IQ Care
include but not limited to:  DHIS
 Laboratory Information System
 Clinical Information System
 Integrated Financial Information Management
Systems
 Referral Systems

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills

The individual needs to demonstrate ability to:

 Computing
 Designs
 Computer
 Communication
 Analysis
 Critical thinking
 Innovative
 Creativity
 Report writing
 Problem solving
 Leadership
 Interpersonal

Required knowledge
The individual needs to demonstrate knowledge of:
 ICT
 Health records management
 Database systems

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 Systems analysis and designs
 Basic programming
 Epidemiology
 Demography
 Computer applications
 Basic research
 Basic statistics
 Legal and ethical issues in Health records management

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified health records database user requirements
1.2 Determined database design specifications
1.3 Developed health records database
1.4 Pre-tested health records database and made
recommendations
1.5 Generated health information reports on the use of health
records database
1.6 Reviewed and updated health records database
1.7 Maintained health records database
1.8 Managed health data
1.9 Managed Health Information System
1.10 Demonstrated knowledge on health records database
2. Resource The following resources must be provided:
Implications 2.1 Assessment location
2.2 Computer
2.3 Raw data
2.4 User manuals
2.5 Stationaries
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Observation
3.3 Written test
3.4 Interview
3.5 Case Study/Situation

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4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 68

 MANAGE HEALTH INFORMATION

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to manage health information. It
involve: collecting health data, processing health data, analyzing health data, preparing
health reports, disseminating health information and documenting health information
report.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements, which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Collect health data 1.1 Data collection tools are identified based on
standard medical practice
1.2 Data collection tools are selected according to
SOPs
1.3 Data collection tools are designed as per standard
procedures
1.4 Data collection tools are evaluated according to
SOPs
1.5 Data collection tools are documented as per SOPs
1.6 Data collection points are determined based on
SOPs
1.7 In charge of data points are identified as per the
SOPs
1.8 Health data is collected according to standard
practice
2. Process health data 2.1 Health data is collated in accordance with SOPs
2.2 Data entry is carried out according to standard
practice
2.3 Data is computed as per the standard practice
2.4 Information is generated according to SOPs

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Elements Performance Criteria
These describe the key These are assessable statements, which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
3. Analyze health data 3.1 Health information is interpreted based on
standard practice
3.2 Comparison of obtained health information is
carried out based on standard practice
3.3 Conclusion is drawn based on standard practice
4. Prepare health reports 4.1 Report format is identified based on SOPs
4.2 Report is prepared according to SOPs
4.3 Report is standardized in accordance with the
practice
5. Disseminate health 5.1 Health report is presented as per SOPs
information 5.2 Health report is consumed and owned according
to SOPs
5.3 Health report stakeholders are identified for
sharing as per SOPs
5.4 Health information is shared in accordance with
standard practice
6. Document health 6.1 A copy of health information report is retained
information report according to standard requirements
6.2 Filing of a copy of health information report is
carried out as per SOPs

RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect
performance.

Variable Range
Data collection tools include  MOH tools
but not limited to: o MOH 705 A -Under 5
o MOH 705B -Above 5

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 o MOH 711 –Summary reports
o MOH 505 –Surveillance
 Facility-based tools
o 24 hourly
o Weekly
o Monthly
o Quarterly
Data collection points  Medical lab
include but not limited to:  Theatre
 Ward
 Clinic
 Radio imaging
 Mortuary
 Ambulatory emergency
In charge of data points  Medical lab technologist
 Nurse
 Dentist
 Nutritionist
 Pharmacist/Pharmaceutical technologist
 Pathologists
Health data include but not  Immunization
limited to:  Pediatrics
 Maternity
 Family health
 Investigation
 Diseases

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills

The individual needs to demonstrate ability to:

 Communication
 Basic management
 Computer
 Basic ICT

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  Analytical
 Critical thinking
 Problem solving
 Report writing
 Leadership
 Interpersonal
 Networking

Required knowledge
The individual needs to demonstrate knowledge of:
 Statistics
 Demography
 Epidemiology
 Report generation
 Record management
 Medical terminologies
 ICT
 Data collection
 Data analysis
 Information dissemination

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified data collection tools
1.2 Designed, evaluated and documented data collection tools
1.3 Identified focal points persons
1.4 Determined data collection points and collected health data
1.5 Processed health data
1.6 Analysed health data
1.7 Generated and shared health information report
1.8 Disseminated health information
1.9 Documented health information report
1.10 Obtained stakeholders feedback
1.11 Demonstrated knowledge on health statistics
2. Resource The following resources must be provided:

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 Implications 2.1 Assessment location
2.2 Computer
2.3 Stationaries
2.4 Data collection tools
2.5 Raw data
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Observation
3.3 Written test
3.4 Interview
3.5 Case Study/Situation
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 73

 REGISTER PATIENTS

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to Register Patients. It involves
capturing patient’s biodata, creating patients’ medical record, creating appointment card,
submitting patients’ medical record and advising patient on doctor’s’ recommendation.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Capture patient’s biodata 1.1 The patient is interviewed as per standard
practice
1.2 Unique identifiable number is retrieved based
standard practice
1.3 Patient’s biodata is recorded based on standard
practices
1.4 Patients’ biodata is secured according to health
record management practice
2. Create patients’ medical 2.1 Patient is assigned identifiable number as per
record standard practice
2.2 Patient’s biodata is recorded on patient’s medical
record according to standard practice
2.3 Patient medical record is shared as per standard
practice
3. Create appointment card 3.1 Patient’s biodata is recorded on appointment card
as per the standard practise
3.2 Appointment card is issued as per the standard
practice
3.3 Patient is advised according to standard practice
4. Submit patients’ medical 4.1 Medical records are identified according to
record medical condition

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Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
4.2 Type of clinic is determined based on medical
condition
4.3 The medical record is handed over in accordance
to standard operating procedure
4.4 Medical records are collected based on standard
procedures
5. Advise patient on doctor’s’ 5.1 Doctor’s instruction is received based on standard
recommendation procedure
5.2 Doctors’ recommendation is interpreted as per
standard procedures
5.3 Next patients’ visit is booked according to
doctors’ instructions and schedule
5.4 Booking is updated in the appointment card as
per SOPs
5.5 Follow up on patients’ booking is carried out
based on standard practice

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
Standard practices include  Movements of records
but not limited to:  Records life cycle
 Reporting system
 Confidentiality
 Records security
 Sharing of information
Patients’ biodata include but  Age
not limited to:  Name of the patient

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  Next of kin
 Residence
 Contacts
 Patients’ occupation
 Gender
Medical records include but  Outpatient
not limited to: o Antenatal cards
o Clinical records
o Laboratory
o Radio-imaging
o Doctors progress notes
 In-patient
o Consent forms
o Nursing procedures
o Discharge summary
o Invoice/Debit notes
o Doctors progress notes
Types of clinic include but  Diabetes
not limited to:  Gynecology
 Surgical
 Medical
 Cardiac
 Maternal health
 Oncology
 Pediatrics
Doctors’ recommendation  Patient’s next visit
include but not limited to:  Provide test results for next visit
 Urgency of patient’s booking

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills

The individual needs to demonstrate ability to:

 Computer skills

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  Public relations
 Communication
 Interviewing
 Interpersonal
 Analytical
 Ethical
 Technical

Required knowledge

The individual needs to demonstrate knowledge of:

 Patient’s biodata
 Types of clinics
 First aid
 Health facility set-up
 Basic psychology
 Medical records

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.12 Recorded and secured patients’ biodata
1.13 Created and submitted patient’s medical record
1.14 Created appointment card
1.15 Advised and directed a patient
1.16 Demonstrated understanding of medical records
2. Resource The following resources must be provided:
Implications 2.1 Assessment room
2.2 Computer
2.3 Medical record book
2.4 Patient master index register
2.5 Stationaries
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Interview
3.3 Observation

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 3.4 Written tests
3.5 Case Study/Situation
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 78

 FILE MEDICAL RECORDS

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to File medical records. It involves
collecting medical records, editing medical records, sorting medical files and storing
medical files.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Collect medical records 1.1 Medical records collection points are identified
as standard procedure
1.2 Medical records are identified and collected from
collection points as per standard procedure
1.3 Tracer cards are retrieved according to standard
procedure
1.4 Medical records are counter checked based on
tracer card and booking
2. Edit medical records 2.1 Medical record for editing are identified as per
standard practice
2.2 Medical records are separated according to
Standard operating procedures
2.3 Medical records are categorized according to
standard practice
2.4 Medical records are arranged as per editing list
2.5 Medical record are assigned folio numbers as per
SOPs
3. Sort medical files 3.1 Return of all medical record files is confirmed as
per SOPs
3.2 Medical files are labelled based on unique patient
number

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Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
3.3 Medical files are arranged according to standard
practice
4. Store medical files 4.1 Filing system is identified based on standard
practice
4.2 Filing shelf is located according to the SOPs
4.3 Specific filing position is identified as per
standard practice
4.4 Medical files are stored in accordance with the
standard practice

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.
Variable Range
Medical records collection  Wards
points includes but not  Clinics
limited to:  Administrations
Filing system includes but  Straight numerical
not limited to:  Terminal digit
 Alpha numeric

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills
The individual needs to demonstrate ability to:

 Analytical
 Critical

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  Technical
 Creativity
 Communication
 Interpersonal

Required knowledge
The individual needs to demonstrate knowledge of:
 Filing system
 Ethical
 Record management

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified and collected medical records
1.2 Retrieved tracer cards
1.3 Edited medical records
1.4 Sorted medical files
1.5 Stored medical files
1.6 Demonstrated knowledge on filing of medical records
2. Resource The following resources must be provided:
Implications 2.1 Filing area
2.2 Computer
2.3 Stationary
2.4 Medical files
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Interview
3.3 Case Study/Situation
3.4 Observation
3.5 Written test
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be
undertaken in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.

© TVET CDACC 2019 81

 assessment

© TVET CDACC 2019 82

 CODE AND INDEX DISEASES

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required code and index diseases. It
involves identifying diseases, classifying diseases, coding diseases, indexing medical
files, generating medical reports and disseminating medical information.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Identify diseases 1.1 Medical records are obtained based on medical
standard practices
1.2 Diseases are extracted based on the medical
records
1.3 Final doctors’ diagnosis is matched with test
results according to medical standard practices
1.4 Diseases are matched with ICD 10 based on
international standard practices
2. Classify diseases 2.1 Diseases are identified based on body systems
2.2 Interpretation of diseases is carried out according
to international standards
2.3 Diseases are categorized based on the
international standards
3. Code diseases 3.1 Medical records are sorted as per standard
medical practices
3.2 Diseases diagnosis is interpreted based on
doctors’ instructions
3.3 Disease diagnosis is retrieved as per doctor’s case
notes
3.4 Lead term is determined according to standard
practice

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Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
3.5 Diagnosis code number is determined and
assigned based on internationals standards
4. Index medical files 4.1 Index card particulars are identified according to
standard practice
4.2 Index card is designed as per standard procedures
4.3 Patient particulars are recorded as per standard
operating procedures
4.4 Diseases are categorized in accordance with
International Classification of Diseases (ICD)
4.5 Index card racks are labelled as per SOPs
4.6 Index card is stored as per standard procedure
5. Generate medical reports 5.1 Diseases of interest is determined based on
intervention needs
5.2 Index card is retrieved based on diseases
diagnosis
5.3 Analysis of diseases diagnosis is conducted
according to SOPs
5.4 Report is prepared and shared according to SOPs
6. Disseminate medical 6.1 Medical information needs are identified
information according to standard practice
6.2 Internal medical information quality checks are
carried out according to standard procedures
6.3 Medical information sharing procedures and
guidelines are identified as per standard practices
6.4 Medical information is shared as per the SOPs
6.5 Copy of disseminated information is filed as per
SOPs

RANGE

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This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
Diseases may include but not  Malaria
limited to:  TB
 Heart failure
 ENT Diseases
 Kidney failure
 Cancer
 Diabetes
 Hypertension
 Meningitis
Body systems may include  Nervous
but not limited to:  Circulatory
 Respiratory
 Tegumentary
 Digestive
 Reproductive
 Endocrine
 Skeletal
Disease diagnosis may  Fractures
include but not limited to:  Injuries
 Assaults
 Infections
Lead Term may include but  Fracture of femur
not limited to:  Head injury
 Road traffic accident
 Fall while playing
NB: Underlined are lead terms
Diagnosis code number may  J00-J99 (Respiratory system)
include but not limited to:  I00-I99 (Circulatory System)
 A00-B99 (Blood and Blood forming organs)
Index card particulars may  Admission date
include but not limited to:  Discharge date
 Length of stay
 Diagnosis

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  Disease code
 Name of the patient
 Age
 Residence
 Occupation
 Gender
Medical information needs  Administrative
may include but not limited  Research
to:  Intervention support
 Sponsorship
 Medical training and education

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills
The individual needs to demonstrate ability to:
 Computer
 Report writing
 Analytical
 Communication
 Ethical
 Technical
o Coding
o Indexing
 Creative
 Critical thinking

Required knowledge
The individual needs to demonstrate knowledge of:
 Coding and indexing
 Medical terms and abbreviation
 Human anatomy and physiology
 Computer applications
 Pathology

EVIDENCE GUIDE

© TVET CDACC 2019 86

This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified diseases
1.2 Classified diseases
1.3 Assigned disease codes
1.4 Generated medical reports
1.5 Disseminated medical information
1.6 Demonstrated understanding of medical terms and
abbreviations
1.7 Observed ethical issues with regards to medical records
2. Resource The following resources must be provided:
Implications 2.1 Assessment location/room
2.2 Computer
2.3 Stationaries
2.4 Index card equipment
2.5 Filing materials
2.6 Coding and indexing materials
2.7 ICD Books
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Observation
3.3 Written tests
3.4 Interview
3.5 Case Study/Situation
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 87

 ARCHIVE MEDICAL RECORDS

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to Archive Medical Records. It
involves determining inactive medical section, weeding medical files, returning active
medical files and archiving medical files.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Determine inactive medical 1.1 Medical files are identified as per the standard
section practices
1.2 Medical files are classified as per the SOPs
1.3 Patient files are sorted based on record life cycle
1.4 Oldest file number is identified based on SOPs
1.5 Medical files are retrieved according to SOPs
2. Weed medical files 2.1 Medical files are mapped according to patients’
last visits
2.2 Medical files are classified according to their
status
2.3 Medical files are isolated based on their
classifications
2.4 Files for archiving are determined based on SOPs
3. Return active medical files 3.1 Medical records are sorted as per SOPs
3.2 Medical records are recorded according to
standard operating procedures
3.3 File shelves are labelled according to standard
operating procedures
3.4 Active medical files are stored as per standard
practice
4. Archive medical files 4.1 Medical files for archiving are determined based

© TVET CDACC 2019 88

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
on SOPs
4.2 Medical files are sorted as per SOPs
4.3 Medical files are recorded according to standard
operating procedures
4.4 File shelves are labelled in accordance with
isolated files
4.5 Inactive medical files are archived as per standard
practice

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
Medical files are classified  Active
may include but not limited  Semi-active
to:  Inactive
Medical record files may  In-patient
include but not limited to:  Out-patient

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills

The individual needs to demonstrate ability to:

 Technical
 Analytical
 Communication
 Creativity
 Critical thinking

© TVET CDACC 2019 89

  Problem solving
 First aid
Required knowledge
The individual needs to demonstrate knowledge of:
 Record management
 Archives
 Health and safety
 File storage conditions
 Weeding
 Records life cycle
 Documentation
 Public relations
 Medical terms and abbreviation
 Laws

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Sorted patients’ files
1.2 Retrieved medical files
1.3 Classified medical files
1.4 Labelled file shelves
1.5 Recorded and stored medical files and records
1.6 Demonstrated knowledge of record management
2. Resource The following resources must be provided:
Implications 2.1 Assessment location
2.2 Stationary
2.3 Computer
2.4 Furniture
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Written test
3.3 Observation
3.4 Interview
3.5 Case Study/Situation
4. Context of Competency may be assessed on the job, off the job or a

© TVET CDACC 2019 90

 Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

© TVET CDACC 2019 91

 MANAGE ELECTRONIC HEALTH

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to manage electronic health. It
involve: capturing data from medical equipment, manage remote health systems,
managing electronic records, handling online bookings of patients, managing health
agents data and managing disease surveillance information.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
1. Capture data from medical 1.1 Digital medical equipment is identified as per
equipment need
1.2 Data form is determined based on equipment
designs and type of diagnosis
1.3 Data capture is determined according to
health information system requirements
1.4 Technical expertise in data capture is
determined as per the medical equipment
design
1.5 Health data is captured as per standard
practice
2. Manage remote health 2.1 Patients’ data is received and transmitted
systems according to standard protocols
2.2 Patient’s data is downloaded and availed for
action based on standard practice
2.3 Doctors’ clinical notes are received and
transmitted as per standard practice
2.4 Doctors’ clinical notes are downloaded and
submitted for action as per standard
procedure
2.5 Patients’ cases are addressed according to

© TVET CDACC 2019 92

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
standard practice
3. Manage electronic records 3.1 E-health records are created according to standard
operating procedures
3.2 E-Health records are stored as per standard
requirements
3.3 Sharing of E-health records is carried out based
on standard practices
3.4 E-health records are updated based on feedback
reports
4. Handle online bookings of 4.1 Patients requests are received as per standard
patients practices
4.2 Patients records are recorded according to
standard procedures
4.3 Appointments are scheduled based on SOPs
4.4 Appointment information feedback are shared as
per standard practice
4.5 Reports are generated and shared according to
standard procedures
5. Manage health agents data 5.1 Health agents are identified based on standard
practices
5.2 Relationships of parties are determined according
to SOPs
5.3 Health data is determined based on health agents’
need
5.4 Health data is processed according to the agents’
needs
5.5 Health information is transmitted as per standard
procedure
5.6 Feedbacks are received for review and action
based on standard procedures

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Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to describe Passive voice is used to describe performance
elements. criteria.
6. Manage disease 6.1 Disease surveillance information source is
surveillance information identified according to standard practices
6.2 Health data points are picked based on need to be
analysed
6.3 Relevant health information is extracted as per
standards practices
6.4 Key values are identified from the extracted data
set as per standards practices
6.5 The results are interpreted and reported
according to standards practices

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
Digital medical equipment  CT Scans
 Ultra-sounds
 Medical Radio Imaging (MRI) machines
 Analyzers
o Blood
o Biochemistry
 X-ray machines
 Patient monitor
 Life support machines
 Dialysis machines
 Digital thermometers
 Baby incubators
Patients’ data  Patients’ vitals

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 o Temperature
o Pressure
o Pulse rate
 Lab test results
 Radiology reports
 Prescriptions
 History of ailments
Patients’ cases  Ailments
 Accidents
 Assaults
 Care
Health agents  Health insurance agents
o NHIF
o AAR
 MOH
 Registrar of births and deaths
 Development partners
o USAID
o JICA

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills

The individual needs to demonstrate ability to:

 Communication
 Computer
 Technical
 Analytical
 Critical Thinking
 Interpersonal
 Leadership
 Report writing

Required knowledge
The individual needs to demonstrate knowledge of:
 Computer networks

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 Basic management
 Health Records Management
 Medical Instrumentation
 Computer applications
 Statistics
 Demography
 Epidemiology
 Data mining
 Data analytics
 Information systems
 Database systems
 Basic programming
 Web Development
 Cloud computing
 Law and ethics
 Information systems security

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified medical equipment and use it to capture data
1.2 Booked patients online
1.3 Generated and shared health reports
1.4 Managed electronic medical records
1.5 Identified health agents
1.6 Transmitted health information
1.7 Managed disease surveillance information
1.8 Demonstrated knowledge on electronic data management
2. Resource The following resources must be provided:
Implications 2.1 Assessment room
2.2 Computer
2.3 Stationary
2.4 Telecommunication infrastructure
2.5 Medical Records
2.6 Digital medical equipment
3. Methods of Competency may be assessed through:

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 Assessment 3.1 Portfolio Assessment
3.2 Interview
3.3 Written test
3.4 Observation
3.5 Case Study/Situation
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

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 MANAGE HALTH RECORDS

UNIT CODE: HE/OS/HR/CR/01/6/A

UNIT DESCRIPTION
This unit standard specifies the competencies required to manage health records. It
involve: developing records management systems, monitoring medical records,
maintaining medical records, storing medical records and disposing medical records.

ELEMENTS AND PERFORMANCE CRITERIA

Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to Passive voice is used to describe performance criteria.
describe elements.
1. Develop records 1.1 Records management system resources are
management systems determined according to facility operation
capacity
1.2 Type of record management system is
determined based on available resources
1.3 Medical records volume is determined based on
facility operations
1.4 Legal and statutory requirements are identified
as per standard medical practices
1.5 Security of medical records is established
according to standard requirement
1.6 Medical records system review procedures are
developed based on standard practices
2. Monitor medical records 2.1 Methods of monitoring medical records are
determined based on standard medical practice
2.2 Special medical files are identified and classified
based on standard operating procedures
2.3 Retrieval of medical records is carried out based
on SOPs
2.4 Movement of medical records is regulated based
on standard medical practices
2.5 Medical records are counterchecked as per SOPs

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Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to Passive voice is used to describe performance criteria.
describe elements.
2.6 Reports are prepared and shared based on SOPs
3. Maintain medical records 3.1 Medical files are received as per the standard
operating procedures
3.2 Removal of medical records from a file is carried
out according to SOPs
3.3 Medical file condition is checked according to
SOPs
3.4 Information is entered according to standard
procedures
3.5 Medical file records are updated based on SOPs
4. Store medical records 4.1 Medical records storage conditions are
determined as per standard requirements
4.2 Storage space is determined based on standard
practices
4.3 Classification of medical records is undertaken
according to SOPs
4.4 Filling area is labelled as per standard medical
practice
4.5 List of medical records for archival is prepared
and shared based on SOPs
4.6 Medical records are stored and/or archived
according to standard medical practices
5. Dispose medical records 5.1 Medical records for disposal are identified
according to standard medical practice
5.2 List of records is prepared and shared based on
SOPs
5.3 Consultation with relevant statutory bodies is
carried out according to standard practice
5.4 Medical records disposal procedures and
guidelines are identified according to standard

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Elements Performance Criteria
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the
workplace function. elements.
Active voice is used to Passive voice is used to describe performance criteria.
describe elements.
practice
5.5 Medical records disposal reports

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
Records management system  Finances
resources include but not  Human
limited to:  Physical
o Cabinets
o Computers
 Infrastructure
 Consumables
Types of record management  Manual (Paper-based)
system include but not  Electronic Medical Record (EMR)
limited to:  Hybrid
Legal and statutory  Access
requirements include but not  Modifications
limited to:  Medical records sharing
 Movement
 Disposal
Security of medical records  Access procedures and guidelines
include but not limited to:  Back-up systems
 Storage environment
o Cabinets
o Storage media
 Discs

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  Films
o Shelves
Medical records system  Audit
review procedures  Pre-test
Methods of monitoring  Tracer cards
medical records include but o Personal
not limited to: o Common
 Appointment books
 Attendance list
Movement of medical  Retrieval
records include but not  Departments
limited to: o Accounts
o Lab
o Clinic
o Ward
o Radiology
o Theater
 Medical professionals
o Nurse
o Physician
o Pharmacists
o Nutritionists
Special medical files include  Accident
but not limited to:  Assault
 Death cases
 Psychiatric
Medical records storage  Enough ventilations
conditions include but not  Sufficient lighting
limited to:  Appropriate humidity
 Insect-free
 Dust-free
Classification of medical  Active
records include but not  Semi-active
limited to:  Inactive
Relevant statutory bodies  Kenya National Archives
include but not limited to:  State Law Office

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  NEMA
Medical records disposal  Duration
procedures and guidelines  Case
include but not limited to:  Disposal policy
 Relevant laws and regulations
o Information Act
o Relevant Acts

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required skills

The individual needs to demonstrate ability to:

 Technical
 Basic management
 Communication
 Interpersonal
 Leadership
 Analytical
 Critical thinker
 Computer

Required knowledge
The individual needs to demonstrate knowledge of:

 Relevant laws and regulations

 Archiving and disposal of medical records
 Public relations
 Records management
 Reporting

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects Assessment requires evidence that the candidate:

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 of Competency 1.1 Identified Legal and statutory requirements in medical record
management
1.2 Determined records management system resources in medical
record management
1.3 Secured medical records
1.4 Identified and classified special medical files
1.5 Prepared and shared medical records monitoring reports
1.6 Maintained medical records
1.7 Stored medical records
1.8 Disposed medical records appropriately
1.9 Demonstrated knowledge on management of medical records
2. Resource The following resources must be provided:
Implications 2.1 Assessment location
2.2 Record books/Tracer cards
2.3 Computers
2.4 Stationaries
2.5 Medical records
2.6 Shredders
2.7 Incinerators
3. Methods of Competency may be assessed through:
Assessment 3.1 Portfolio Assessment
3.2 Observation
3.3 Written tests
3.4 Interview
3.5 Case Study/Situation
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

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