TRAINING

REGULATIONS

ER COMPUT
SYSTEMS
SERVICING NC II
ELECTRONICS
SECTOR

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro Manila
 TABLE OF CONTENTS

ELECTRONICS SECTOR

COMPUTER SYSYTEMS SERVICING NC II

Page No.

Section 1. COMPUTER SYSTEMS SERVICING NC II 1

QUALIFICATION

Section COMPETENCY STANDARDS 2 – 53

2.
Basic Competencies 2–
∙
13
Common Competencies 14 -
∙
37
Core Competencies 38 -
∙
53
Section TRAINING STANDARDS 54 –
3. 58
3.1 Curriculum Design 54 -
57
3.2 Training Delivery 58
3.3 Trainee Entry Requirements 59
3.4 List of Tools, Equipment and Materials 59 -
61
3.5 Training Facilities 61
3.6 Trainer's Qualifications 62
3.7 Institutional Assessment 62

Section NATIONAL ASSESSMENT AND CERTIFICATION 63

4.
ARRANGEMENTS

COMPETENCY MAP 64

GLOSSARY OF TERMS 65 -
68

ACKNOWLEDGEMENTS 69
 TRAINING REGULATIONS FOR
COMPUTER SYSTEMS SERVICING NC II

Section 1 COMPUTER SYSTEMS SERVICING NC II QUALIFICATIONS

The COMPUTER SYSTEMS SERVICING NC II Qualification consists of competencies that

must possess to enable to install and configure computers systems, set-up computer
networks and servers and to maintain and repair computer systems and networks.

This Qualification is packaged from the competency map of the Electronics Industry as
shown in Annex A.

The units of competency comprising this qualification include the following:

Code BASIC COMPETENCIES

500311105 Participate in workplace communication

500311106 Work in a team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures

Code COMMON COMPETENCIES

ELC315202 Apply quality standards

ELC311203 Perform computer operations
ELC311201 Perform mensuration and calculation
ELC311202 Prepare and interpret technical drawing
ELC724201 Use hand tools
ELC724202 Terminate and connect electrical wiring and electronic circuits
ELC724205 Test electronic components

Code CORE COMPETENCIES

ELC724331 Install and configure computer systems

ELC724332 Set-up Computer Networks
ELC724333 Set-up Computer Servers
ELC724334 Maintain and Repair Computer Systems and Networks

A person who has achieved this Qualification is competent to be:

● Computer Assembler

● Computer Service Technician

● Network Technician

● Computer Maintenance Technician

 SECTION 2 COMPETENCY STANDARDS

This section gives the details of the contents of the core units of competency
required for COMPUTER SYSTEMS SERVICING NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 500311105
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to gather, interpret and convey information in response to workplace
requirements.
ELEMENT PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of
Variables
1. Obtain and 1.1 Specific and relevant information is accessed from
convey appropriate sources
workplace 1.2 Effective questioning, active listening and speaking skills
information are used to gather and convey information
1.3 Appropriate medium is used to transfer information and ideas
1.4 Appropriate non- verbal communication is used
1.5 Appropriate lines of communication with supervisors
and colleagues are identified and followed
1.6 Defined workplace procedures for the location and storage
of information are used
1.7 Personal interaction is carried out clearly and concisely
2. Participate in 2.1 Team meetings are attended on time
workplace 2.2 Own opinions are clearly expressed and those of others
meetings and are listened to without interruption
discussions 2.3 Meeting inputs are consistent with the meeting purpose
and established protocols
2.4 Workplace interactions are conducted in a
courteous manner
2.5 Questions about simple routine workplace procedures
and maters concerning working conditions of
employment are asked and responded to
2.6 Meetings outcomes are interpreted and implemented
3. Complete 3.1 Range of forms relating to conditions of employment
relevant work are completed accurately and legibly
related 3.2 Workplace data is recorded on standard workplace forms
documents and documents
3.3 Basic mathematical processes are used for
routine calculations
3.4 Errors in recording information on forms/ documents
are identified and properly acted upon
3.5 Reporting requirements to supervisor are completed
according to organizational guidelines
RANGE OF VARIABLES

VARIABLE RAN
GE
1. Appropriate sources 1.1. Team members
1.2. Suppliers
1.3. Trade personnel
1.4. Local government
1.5. Industry bodies
2. Medium 2.1. Memorandum
2.2. Circular
2.3. Notice
2.4. Information discussion
2.5. Follow-up or verbal instructions
2.6. Face to face communication
3. Storage 3.1. Manual filing system
3.2. Computer-based filing system
4. Forms 4.1. Personnel forms, telephone message
forms, safety reports
5. Workplace interactions 5.1. Face to face
5.2. Telephone
5.3. Electronic and two way radio
5.4. Written including electronic, memos,
instruction and forms, non-verbal including
gestures, signals, signs and diagrams
6. Protocols 6.1. Observing meeting
6.2. Compliance with meeting decisions
6.3. Obeying meeting instructions
EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1. Prepared written communication following
standard format of the organization
1.2. Accessed information using communication equipment
1.3. Made use of relevant terms as an aid to
transfer information effectively
1.4. Conveyed information effectively adopting the
formal or informal communication
2. Underpinning 2.1. Effective communication
Knowledge and 2.2. Different modes of communication
Attitudes 2.3. Written communication
2.4. Organizational policies
2.5. Communication procedures and systems
2.6. Technology relevant to the enterprise and
the individual’s work responsibilities

3. Underpinning Skills 3.1. Follow simple spoken language

3.2. Perform routine workplace duties following
simple written notices
3.3. Participate in workplace meetings and discussions
3.4. Complete work related documents
3.5. Estimate, calculate and record routine
workplace measures
3.6. Basic mathematical processes of addition,
subtraction, division and multiplication
3.7. Ability to relate to people of social range in
the workplace
3.8. Gather and provide information in response
to workplace Requirements
4. Resource 4.1. Fax machine
Implications 4.2. Telephone
4.3. Writing materials
4.4. Internet
5. Methods of 5.1. Direct Observation
Assessment 5.2. Oral interview and written test
6. Context of 6.1. Competency may be assessed individually in the
Assessment actual workplace or through accredited institution
UNIT OF COMPETENCY: WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to identify
role and responsibility as a member of a team.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
Variables
1. Describe team role 1.1. The role and objective of the team is identified
and scope from available sources of information
1.2. Team parameters, reporting relationships and
responsibilities are identified from team
discussions and appropriate external sources
2. Identify own role and 2.1. Individual role and responsibilities within the
responsibility within team environment are identified
team 2.2. Roles and responsibility of other team members
are identified and recognized
2.3. Reporting relationships within team and external
to team are identified
3. Work as a team 3.1. Effective and appropriate forms of communications
member used and interactions undertaken with team
members who contribute to known team activities
and objectives
3.2. Effective and appropriate contributions made to
complement team activities and objectives, based
on individual skills and competencies and
workplace context
3.3. Observed protocols in reporting using
standard operating procedures
3.4. Contribute to the development of team work
plans based on an understanding of team’s role
and objectives and individual competencies of
the members.
RANGE OF VARIABLES

VARIABLE RANGE
1. Role and objective 1.1. Work activities in a team environment with
of team enterprise or specific sector
1.2. Limited discretion, initiative and judgement
maybe demonstrated on the job, either
individually or in a team environment

2. Sources of 2.1. Standard operating and/or other

information workplace procedures
2.2. Job procedures
2.3. Machine/equipment manufacturer’s specifications
and instructions
2.4. Organizational or external personnel
2.5. Client/supplier instructions
2.6. Quality standards
2.7. OHS and environmental standards
3. Workplace context 3.1. Work procedures and practices
3.2. Conditions of work environments
3.3. Legislation and industrial agreements
3.4. Standard work practice including the storage,
safe handling and disposal of chemicals
3.5. Safety, environmental, housekeeping and
quality guidelines
EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1. Operated in a team to complete workplace activity
1.2. Worked effectively with others
1.3. Conveyed information in written or oral form
1.4. Selected and used appropriate workplace language
1.5. Followed designated work plan for the job
1.6. Reported outcomes
2. Underpinning 2.1. Communication process
Knowledge and 2.2. Team structure
Attitude
2.3. Team roles
2.4. Group planning and decision making
3. Underpinning Skills 3.1. Communicate appropriately, consistent with
the culture of the workplace
4. Resource The following resources MUST be provided:
Implications 4.1. Access to relevant workplace or appropriately
simulated environment where assessment can
take place
4.2. Materials relevant to the proposed activity or tasks
5. Methods of Competency may be assessed through:
Assessment 5.1. Observation of the individual member in relation to
the work activities of the group
5.2. Observation of simulation and or role play
involving the participation of individual member to
the attainment of organizational goal
5.3. Case studies and scenarios as a basis for
discussion of issues and strategies in teamwork
6. Context for 6.1. Competency may be assessed in workplace or in
Assessment a simulated workplace setting
6.2. Assessment shall be observed while task are
being undertaken whether individually or in group
UNIT OF COMPETENCY: PRACTICE CAREER PROFESSIONALISM

UNIT CODE : 500311107

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
promoting career growth and advancement.

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in
the Range of Variables
1. Integrate personal 1.1 Personal growth and work plans are pursued
objectives with towards improving the qualifications set for
organizational the profession
goals 1.2 Intra- and interpersonal relationships is are
maintained in the course of managing oneself
based on performance evaluation
1.3 Commitment to the organization and its goal
is demonstrated in the performance of duties

2. Set and meet 2.1 Competing demands are prioritized to

work priorities achieve personal, team and organizational
goals and objectives.
2.2 Resources are utilized efficiently and effectively
to manage work priorities and commitments
2.3 Practices along economic use and maintenance
of equipment and facilities are followed as per
established procedures

3. Maintain 3.1 Trainings and career opportunities are

professional growth identified and availed of based on job
and development requirements
3.2 Recognitions are sought/received and
demonstrated as proof of career
advancement
3.3 Licenses and/or certifications relevant to job and
career are obtained and renewed
RANGE OF VARIABLES

VARIABLE RANGE
1. Evaluation 1.1 Performance Appraisal
1.2 Psychological Profile
1.3 Aptitude Tests

2. Resources 2.1 Human

2.2 Financial
2.3 Technology
2.3.1 Hardware
2.3.2 Software

3. Trainings and career 3.1 Participation in training programs

opportunities 3.1.1 Technical
3.1.2 Supervisory
3.1.3 Managerial
3.1.4 Continuing Education
3.2 Serving as Resource Persons in conferences
and workshops

4. Recognitions 4.1 Recommendations

4.2 Citations
4.3 Certificate of Appreciations
4.4 Commendations
4.5 Awards
4.6 Tangible and Intangible Rewards

5. Licenses and/or 5.1 National Certificates

certifications 5.2 Certificate of Competency
5.3 Support Level Licenses
5.4 Professional Licenses
EVIDENCE GUIDE

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Attained job targets within key result areas (KRAs)
1.2 Maintained intra - and interpersonal relationship in
the course of managing oneself based on
performance evaluation
1.3 Completed trainings and career opportunities which
are based on the requirements of the industries
1.4 Acquired and maintained licenses and/or
certifications according to the requirement of the
qualification
2. Underpinning 2.1 Work values and ethics (Code of Conduct, Code
Knowledge of Ethics, etc.)
2.2 Company policies
2.3 Company operations, procedures and standards
2.4 Fundamental rights at work including gender sensitivity
2.5 Personal hygiene practices
3. Underpinning Skills 3.1 Appropriate practice of personal hygiene
3.2 Intra and Interpersonal skills
3.3 Communication skills
4. Resource The following resources MUST be provided:
Implications 4.1 Workplace or assessment location
4.2 Case studies/scenarios
5. Methods of Competency may be assessed through:
Assessment 5.1 Portfolio Assessment
5.2 Interview
5.3 Simulation/Role-plays
5.4 Observation
5.5 Third Party Reports
5.6 Exams and Tests
6. Context of 6.1 Competency may be assessed in the work place or in a
Assessment simulated work place setting
UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES

UNIT CODE : 500311108

UNIT DESCRIPTOR : This unit covers the outcomes required to comply with
regulatory and organizational requirements for
occupational health and safety.

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of
Variables
1. Identify hazards and 1.1 Safety regulations and workplace safety and
risks hazard control practices and procedures are clarified
and explained based on organization procedures
1.2 Hazards/risks in the workplace and their
corresponding indicators are identified to minimize
or eliminate risk to co-workers, workplace and
environment in accordance with organization
procedures
1.3 Contingency measures during workplace
accidents, fire and other emergencies are
recognized and established in accordance with
organization
procedures
2. Evaluate hazards 2.1 Terms of maximum tolerable limits which when
and risks exceeded will result in harm or damage are
identified based on threshold limit values (TLV)
2.2 Effects of the hazards are determined
2.3 OHS issues and/or concerns and identified safety
hazards are reported to designated personnel in
accordance with workplace requirements and
relevant
workplace OHS legislation
3. Control hazards and 3.1 Occupational Health and Safety (OHS) procedures
risks for controlling hazards/risks in workplace are
consistently followed
3.2 Procedures for dealing with workplace accidents,
fire and emergencies are followed in accordance
with organization OHS policies
3.3 Personal protective equipment (PPE) is correctly
used in accordance with organization OHS
procedures and practices
3.4 Appropriate assistance is provided in the event of a
workplace emergency in accordance with
established
organization protocol
4. Maintain OHS 4.1 Emergency-related drills and trainings are
awareness participated in as per established
organization guidelines and procedures
4.2 OHS personal records are completed and updated in
accordance with workplace requirements
RANGE OF VARIABLES

VARIABLE RAN
GE
1. Safety regulations May include but are not limited to:
1.1 Clean Air Act
1.2 Building code
1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
1.5 Philippine Occupational Safety and Health Standards
1.6 DOLE regulations on safety legal requirements
1.7 ECC regulations
2. Hazards/Risks May include but are not limited to:
2.1 Physical hazards – impact, illumination,
pressure, noise, vibration, temperature, radiation
2.2 Biological hazards- bacteria, viruses, plants,
parasites, mites, molds, fungi, insects
2.3 Chemical hazards – dusts, fibers, mists, fumes,
smoke, gasses, vapors
2.4 Ergonomics
2.4.1 Psychological factors – over exertion/
excessive force, awkward/static positions,
fatigue, direct pressure, varying metabolic
cycles
2.4.2 Physiological factors – monotony, personal
relationship, work out cycle
3. Contingency May include but are not limited to:
measures 3.1 Evacuation
3.2 Isolation
3.3 Decontamination
3.4 Calling emergency personnel
4. PPE May include but are not limited to:
4.1 Mask
4.2 Gloves
4.3 Goggles
4.4 Hair Net/cap/bonnet
4.5 Face mask/shield
4.6 Ear muffs
4.7 Apron/Gown/coverall/jump suit
4.8 Anti-static suits
5. Emergency- 5.1 Fire drill
related drills and 5.2 Earthquake drill
training 5.3 Basic life support/CPR
5.4 First aid
5.5 Spillage control
5.6 Decontamination of chemical and toxic
5.7 Disaster preparedness/management
6. OHS personal 6.1 Medical/Health records
records 6.2 Incident reports
6.3 Accident reports
6.4 OHS-related training completed
EVIDENCE GUIDE

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Explained clearly established workplace safety
and hazard control practices and procedures
1.2 Identified hazards/risks in the workplace and its
corresponding indicators in accordance with company
procedures
1.3 Recognized contingency measures during
workplace accidents, fire and other emergencies
1.4 Identified terms of maximum tolerable limits based
on threshold limit value- TLV.
1.5 Followed Occupational Health and Safety (OHS)
procedures for controlling hazards/risks in
workplace
1.6 Used Personal Protective Equipment (PPE) in
accordance with company OHS procedures
and practices
1.7 Completed and updated OHS personal records
in accordance with workplace requirements
2. Underpinning 2.1 OHS procedures and practices and regulations
Knowledge and 2.2 PPE types and uses
Attitude 2.3 Personal hygiene practices
2.4 Hazards/risks identification and control
2.5 Threshold Limit Value -TLV
2.6 OHS indicators
2.7 Organization safety and health protocol
2.8 Safety consciousness
2.9 Health consciousness

3. 3.1 Practice of personal hygiene

Underpinni 3.1 Hazards/risks identification and control skills
ng Skills 3.2 Interpersonal skills
3.3 Communication skills

4. Resource The following resources must be provided:

Implications 4.1 Workplace or assessment location
4.2 OHS personal records
4.3 PPE
4.4 Health records

5. Methods of Competency may be assessed through:

Assessment 5.1 Portfolio Assessment
5.2 Interview
5.3 Case Study/Situation
6. Context for 6.1 Competency may be assessed in the work place or in a
Assessment simulated work place setting
 COMMON COMPETENCIES

UNIT TITLE : APPLY QUALITY STANDARDS

UNIT CODE : ELC315202

UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values
needed to apply quality standards in the workplace. The unit also
includes the application of relevant safety procedures and
regulations, organization procedures and customer
requirements.

ELEMENTS PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
Variables
1. Assess quality of 1.1. Work instruction is obtained and work is carried out
received materials in accordance with standard operating procedures.
1.2. Received materials are checked against
workplace standards and specifications.
1.3. Faulty materials related to work are identified
and isolated.
1.4. Faults and any identified causes are recorded
and/or reported to the supervisor concerned in
accordance with workplace procedures.
1.5. Faulty materials are replaced in accordance
with workplace procedures.
2. Assess own work 2.1. Documentation relative to quality within the
company is identified and used.
2.2. Completed work is checked against
workplace standards relevant to the task
undertaken.
2.3. Errors are identified and isolated.
2.4. Information on the quality and other indicators of
production performance are recorded in
accordance with workplace procedures.
2.5. In cases of deviations from specific quality
standards, causes are documented and reported in
accordance with the workplace’ s standards operating
procedures.
3. Engage in quality 3.1. Process improvement procedures are participated
improvement in relative to workplace assignment.
3.2. Work is carried out in accordance with
process improvement procedures.
3.3. Performance of operation or quality of product of
service to ensure customer satisfaction is
monitored.
RANGE OF VARIABLES

VARIABLE RAN
GE
1 Materials 1.1 Materials may include but not limited to:
1.1.1. Manuals
1.1.2. Job orders
1.1.3. Instructional videos
2 Faults 2.1 Faults may include but not limited to:
2.1.1. Materials not to specification
2.1.2. Materials contain
incorrect/outdated information
2.1.3. Hardware defects
2.1.4. Materials that do not conform with
any regulatory agencies
3 Documentation 3.1 Organization work procedures
3.2 Manufacturer’s instruction manual
3.3 Customer requirements
3.4 Forms
4 Errors 4.1 Errors may be related but not limited to
the following:
4.1.1. Deviation from the requirements of the Client
4.1.2. Deviation from the requirement of
the organization
5 Quality standards 5.1 Quality standards may be related but not limited
to the following:
5.1.1. Materials
5.1.2. Hardware
5.1.3. Final product
5.1.4. Production processes
5.1.5. Customer service
6 Customer 6.1 Co-worker
6.2 Supplier/Vendor
6.3 Client
6.4 Organization receiving the product or service
EVIDENCE GUIDE

1 Critical aspect of Assessment must show that the candidate:

competency 1.1 Carried out work in accordance with the
company’s standard operating procedures
1.2 Performed task according to specifications
1.3 Reported defects detected in accordance
with standard operating procedures
1.4 Carried out work in accordance with the
process improvement procedures
2 Underpinning 2.1 Relevant production processes, materials
knowledge and products
2.2 Characteristics of materials, software and
hardware used in production processes
2.3 Quality checking procedures
2.4 Workplace procedures
2.5 Safety and environmental aspects of
production processes
2.6 Fault identification and reporting
2.7 Quality improvement processes
3 Underpinning skills 3.1 Reading skills required to interpret work instruction
3.2 Communication skills needed to interpret and
apply defined work procedures
3.3 Carry out work in accordance with OHS policies
and procedures
3.4 Critical thinking
3.5 Solution providing and decision-making
4 Method of The assessor must select two of the following
assessment objectively evaluate the candidate:
4.1 Observation and oral questioning
4.2 Third party report
4.3 Portfolio
4.4 Practical demonstration
5 Resource implication 5.1 Materials, software and hardware to be used in a
real or simulated situation
6 Context of 6.1 Assessment may be conducted in the workplace or
Assessment in a simulated environment
UNIT TITLE : PERFORM COMPUTER OPERATIONS

UNIT CODE : ELC311203

UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values
needed to perform computer operations which include inputting,
accessing, producing and transferring data using the appropriate
hardware and software.

ELEMENTS PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
Variables
1. Plan and prepare for 1.1. Requirements of task are determined in
task to be taken accordance with the required output.
undertaken 1.2. Appropriate hardware and software are
selected according to task assigned and required
outcome.
1.3. Task is planned to ensure that OH & S guidelines
and procedures are followed.
1.4. Client -specific guidelines and procedures
are followed.
1.5. Required data security guidelines are applied
in accordance with existing procedures.
2. Input data into 2.1. Data are entered into the computer using
computer appropriate program/application in accordance
with company procedures.
2.2. Accuracy of information is checked and
information is saved in accordance with standard
operating procedures.
2.3. Inputted data is stored in storage media
according to requirements.
2.4. Work is performed within ergonomic guidelines.
3. Access information 3.1. Correct program/application is selected based
using computer on job requirements.
3.2. Program/application containing the
information required is accessed according to
company procedures.
3.3. Desktop icons are correctly selected, opened
and closed for navigation purposes.
3.4. Keyboard techniques are carried out in line with
OH & S requirements for safe use of keyboards.
4. Produce output/ data 4.1. Entered data are processed using
using computer appropriate software commands.
system 4.2. Data are printed out as required using computer
hardware /peripheral devices in accordance
with standard operating procedures.
4.3. Files and data are transferred between
compatible systems using computer software,
hardware/peripheral devices in accordance with
standard operating procedures.
5. Use basic functions 5.1. Information requirements for internet search
of a www-browser to are established.
locate information 5.2. Browser is launched.
5.3. Search engine is loaded.
5.4. Appropriate search criteria/or URL of site is entered.
5.5. Relevant links are followed to locate
required information.
5.6. Useful pages are bookmarked or printed
as required.
6. Maintain computer 6.1. Procedures for ensuring security of data, including
equipment and regular back-ups and virus checks are
systems implemented in accordance with standard
operating procedures.
6.2. Basic file maintenance procedures are
implemented in line with the standards
operating procedures.
RANGE OF VARIABLES

VARIABLE RAN
GE
1 Hardware and 1.1 Personal computers
peripheral devices 1.2 Networked systems
1.3 Communication equipment
1.4 Printers
1.5 Scanners
1.6 Keyboard
1.7 Mouse
1.8 Voice/Data logger
2 Software Software includes the following but not limited to:
2.1 Word processing packages
2.2 Database packages
2.3 Internet
2.4 Spreadsheets
2.5 Client Specific Software
3 OH & S guidelines 3.1 OHS guidelines
3.2 Enterprise procedures
4 Storage media Storage media include the following but not limited to:
4.1 Diskettes
4.2 CDs
4.3 Zip disks
4.4 hard disk drives, local and remote
4.5 Optical drives
5 Ergonomic 5.1 Types of equipment used
guidelines 5.2 Appropriate furniture
5.3 Seating posture
5.4 Lifting posture
5.5 Visual display unit screen brightness
6 Desktop icons Icons include the following but not limited to:
6.1 Directories/folders
6.2 Files
6.3 Network devices
6.4 Recycle bin
6.5 Program icons
7 Maintenance 7.1 Creating and managing more space in the hard
disk and other peripherals
7.2 Reviewing programs
7.3 Deleting unwanted files
7.4 Backing up files
7.5 Checking hard drive for errors
7.6 Using up to date anti-virus programs
7.7 Cleaning dust from internal and external surfaces
EVIDENCE GUIDE

1 Critical aspects 1.1 Assessment must show that the candidate:

of competency 1.2 Selected and used hardware components correctly
and according to the task requirement
1.3 used basic software applications to create new files
and documents
1.4 Produced accurate and complete data in accordance
with the requirements
1.5 Used appropriate devices and procedures to
transfer files/data accurately
1.6 Used basic functions of a www-browser to
locate information.
2 Underpinning 2.1 Basic ergonomics of keyboard and computer user
knowledge 2.2 Main types of computers and basic features of
different operating systems
2.3 Main parts of a computer
2.4 Storage devices and basic categories of memory
2.5 Relevant types of software
2.6 General security, privacy legislation and copyright
2.7 Viruses
2.8 OH & S principles and responsibilities
2.9 Calculating computer capacity
2.10 Productivity Application
2.11 Business Application
2.12 System Software
3 Underpinning 3.1 Reading and comprehension skills required to
skills interpret work instruction and to interpret basic user
manuals.
3.2 Communication skills to identify lines of communication,
request advice, follow instructions and receive
feedback.
3.3 Technology skills to use equipment safely
including keyboard skills.
4 Method of The assessor may select two of the following
assessment assessment methods to objectively assess the
candidate:
4.1 Direct Observation and Oral Questioning
4.2 Practical demonstration
5 Resource 5.1 Computer hardware with peripherals
implication 5.2 Appropriate software
6 Context of 6.1 Assessment may be conducted in the workplace or in
Assessment a simulated environment
UNIT TITLE : PERFORM MENSURATION AND CALCULATION
UNIT CODE : ELC311201
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and values
needed identify, care, handle and use measuring instruments

ELEMEN PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
T Variables
1. Select measuring instruments 1.1. Object or component to be measured
is identified
1.2. Correct specifications are obtained
from relevant source
1.3. Measuring tools are selected in line with
job requirements

2. Carry out measurements and 2.1. Appropriate measuring instrument is

calculation selected to achieve required outcome
2.2. Accurate measurements are obtained for job
2.3. Calculation needed to complete work tasks
are performed using the four basic process of
addition (+), subtraction (-), multiplication (x),
and division (/)
2.4. Calculation involving fractions, percentages
and mixed numbers are used to complete
workplace tasks.
2.5. Numerical computation is self-checked
and corrected for accuracy
2.6. Instruments are read to the limit of accuracy
of the tool.

3. Maintain measuring 3.1. Measuring instruments are not dropped to

instruments avoid damage
3.2. Measuring instruments are cleaned before
and after using.
3.3. Proper storage of instruments undertaken
according to manufacturer’s specifications
and standard operating procedures.
RANGE OF VARIABLES

VARIAB RAN
LE GE
1. Measuring instruments
1.1. Straight edge
1.2. Torque gauge
1.3. Try square
1.4. Protractor
1.5. Combination gauge
1.6. Steel rule

2. Calculation
Kinds of part mensuration includes the following
but not limited to
2.1. Volume
2.2. Area
2.3. Displacement
2.4. Inside diameter
2.5. Circumference
2.6. Length
2.7. Thickness
2.8. Outside diameter
2.9. Taper
2.10. Out of roundness
EVIDENCE GUIDE

1. Critical aspect of competency Assessment must show that the candidate:

1.1. selected proper measuring
instruments according to tasks
1.2. carried out measurement and calculations
1.3. maintained and stores instruments

2. Underpinning knowledge 2.1. Types of measuring instruments and

their uses
2.2. Safe handling procedures in
using measuring instruments
2.3. Four fundamental operation of mathematics
2.4. Formula for volume, area, perimeter
and other geometric figures

3. Underpinning skills 3.1. Reading skills required to interpret

work instruction
3.2. Communication skills
3.3. Handling measuring instruments
3.4. Performing mathematical calculations
using the four fundamental operations
3.5. Visualizing objects and shapes
3.6. Interpreting formulae

4. Method of assessment Competency in this unit must be assessed

through:

4.1. Observation
4.2. Oral questioning

5. Resource implication 5.1. Place of assessment

5.2. Measuring instruments
5.3. Straight edge
5.4. Torque gauge
5.5. Try square
5.6. Protractor
5.7. Combination gauge
5.8. Steel rule

6. Context of Assessment 6.1 Assessment may be conducted in the

workplace or in a simulated environment
UNIT TITLE : PREPARE AND INTERPRET TECHNICAL DRAWING
UNIT CODE : ELC311202
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and values
needed to prepare/interpret diagrams, engineering abbreviation
and drawings, symbols, dimension.

ELEMEN PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
T Variables
1. Identify different kinds of 1.1. Correct technical drawing is
technical drawings selected according to job
requirements.
1.2. Technical drawings are segregated in
accordance with the types and kinds
of drawings

2. Interpret technical drawing 2.1. Components, assemblies or objects

are recognized as required.
2.2. Dimensions of the key features of the
objects depicted in the drawing are
correctly identified.
2.3. Symbols used in the drawing are
identified and interpreted correctly.
2.4. Drawing is checked and validated against job
requirements or equipment in accordance
with standard operating procedures.
3. Prepare/make changes to 3.1. Electrical/electronic schematic is drawn
electrical/electronic and correctly identified.
schematics and drawings
3.2. Correct drawing is identified, equipment
are selected and used in accordance with
job requirements.

4. Store technical drawings and 4.1. Care and maintenance of drawings

equipment /instruments are undertaken according to
company procedures.
4.2. Technical drawings are recorded and
inventory is prepared in accordance
with company procedures.
4.3. Proper storage of instruments is
undertaken according to company
procedures.
RANGE OF VARIABLES

VARIAB RAN
LE GE
1. Technical drawings May include the following but not limited to:
1.1. Schematic diagrams
1.2. Charts
1.3. Block diagrams
1.4. Lay-out plans
1.5. Location plans
1.6. Process and instrumentation diagrams
1.7. Loop diagrams
1.8. System Control Diagrams

2. Dimensions May include but not limited to:

2.1. Length
2.2. Width
2.3. Height
2.4. Diameter
2.5. Angles

3. Symbols May include but not limited to:

3.1. NEC- National Electric Code

3.2. IEC -International
Electrotechnical Commission
3.3. ASME - American Society of
Mechanical Engineers
3.4. IEEE - Institute of Electrical
and Electronics Engineers
3.5. ISA - Instrumentation System
and Automation Society

4. Instruments/Equipment 4.1. Components/dividers

4.2. Drawing boards
4.3. Rulers
4.4. T-square
4.5. Calculator
EVIDENCE GUIDE

1. Critical aspect of Assessment must show that the candidate:

competencies
1.1. selected correct technical drawing in line
with job requirements
1.2. correctly identified the objects represented
in the drawing
1.3. identified and interpreted symbols used in
the drawing correctly
1.4. prepared/produced electrical/electronic
drawings including all relevant
specifications
1.5. stored diagrams/equipment
2. Underpinning knowledge 2.1. Drawing conventions
2.2. Symbols
2.3. Dimensioning Conventions
2.4. Mark up/Notation of Drawings
2.5. Mathematics
2.5.1. Four fundamental operations
2.5.2. Percentage
2.5.3. Fraction
2.5.4. Trigonometric Functions
2.5.5. Algebra
2.5.6. Geometry

3. Underpinning skills 3.1. Reading skills required to interpret

work instruction
3.2. Communication skills
3.3. Interpreting electrical/electronic signs
and symbols

4. Method of assessment Competency in this unit must be assessed through:

4.1. Practical tasks involving interpretation of

a range of technical drawings
4.2. Oral questioning

5. Resource implication 5.1. Drawings

5.2. Diagrams
5.3. Charts
5.4. Plans

6. Context of Assessment 6.1 Assessment may be conducted in the

workplace or in a simulated environment
UNIT TITLE : USE HAND TOOLS
UNIT CODE : ELC724201
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes on the safe
use, handling and maintenance of tools.

ELEME PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
NT Variables
1. Plan and prepare for tasks to 1.1. Tasks to be undertaken are properly identified
be undertaken 1.2. Appropriate hand tools are identified and
selected according to the task
requirements
2. Prepare hand tools 2.1. Appropriate hand tools are checked for
proper operation and safety
2.2. Unsafe or faulty tools are identified and
marked for repair according to standard
company procedure

3. Use appropriate hand tools 3.1. Tools are used according to tasks undertaken
and test equipment 3.2. All safety procedures in using tools are
observed at all times and appropriate
personal protective equipment (PPE) are
used
3.3. Malfunctions, unplanned or unusual events
are reported to the supervisor
4. Maintain hand tools 4.1. Tools are not dropped to avoid damage
4.2. Routine maintenance of tools undertaken
according to standard operational
procedures, principles and techniques
4.3. Tools are stored safely in appropriate
locations in accordance with manufacturer’s
specifications or standard operating
procedures
RANGE OF VARIABLES

VARIABLE RAN
GE
1. Hand tools 1.1. Hand tools for adjusting, dismantling,
assembling, finishing, cutting. Tool set includes
the following but not limited to: screw drivers,
pliers, punches, wrenches, files

2. Personal Protective 2.1. Gloves

Equipment (PPE)
2.2. Protective eyewear
2.3. Apron/overall

3. Maintenance 3.1. Cleaning

3.2. Lubricating
3.3. Tightening
3.4. Simple tool repairs
3.5. Hand sharpening
3.6. Adjustment using correct procedures
EVIDENCE GUIDE

1. Critical aspect of Assessment must show that the candidate:

competency
1.1. Demonstrated safe working practices at all times
1.2. Communicated information about
processes, events or tasks being
undertaken to ensure a safe and efficient
working environment
1.3. Planned tasks in all situations and reviewed
task requirements as appropriate
1.4. Performed all tasks to specification
1.5. Maintained and stored tools in
appropriate location
2. Underpinning knowledge 2.1. Safety
2.1.1. Safety requirements in handling tools
2.2. Tools :
2.2.1. Function, Operation, Common faults
2.3. Processes, Operations, Systems
2.3.1. Maintenance of tools
2.3.2. Storage of Tools

3. Underpinning skills 3.1. Reading skills required to interpret

work instruction and numerical skills
3.2. Communication skills
3.3. Problem solving in emergency situation

4. Method of assessment Competency in this unit must be assessed through:

4.1. Observation
4.2. Oral questioning

5. Resource Implication 5.1. Tools may include the following but not limited to:
5.1.1. screw drivers
5.1.2. pliers
5.1.3. punches
5.1.4. wrenches, files
6. Context of Assessment Assessment may be conducted in the workplace or in a
simulated environment
UNIT TITLE : TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT
UNIT CODE : ELC724202
UNIT DESCRIPTOR : This unit covers the knowledge, skills, (and) attitudes and
values needed to terminate and connect electrical wiring and
electronic circuits

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
Variables
1. Plan and prepare for 1.1. Materials are checked according to
termination/connection specifications and tasks
of electrical 1.2. Appropriate tools and equipment are
wiring/electronics selected according to tasks requirements
circuits
1.3. Task is planned to ensure OH & S guidelines
and procedures are followed
1.4. Electrical wiring/electronic circuits are correctly
prepared for connecting/termination in accordance
with instructions and work site procedures
2. Terminate/connect 2.1. Safety procedures in using tools are observed at
electrical all times and appropriate personal protective
wiring/electronic circuits equipment are used
2.2. All work undertaken safely in accordance with
the workplace and standard procedures
2.3. Appropriate range of methods in
termination/connection are used according to
specifications, manufacturer’s requirements
and safety
2.4. Correct sequence of operation is followed
2.5. Accessories used are adjusted, if necessary
2.6. Confirm termination/connection undertaken
successfully in accordance with job
specification
3. Test termination/ 3.1. Testing of all completed termination/ connections
connections of electrical of electric wiring/electronic circuits is conducted
wiring/electronics circuits for compliance with specifications and regulations
using appropriate procedures and equipment
3.2. Wiring and circuits are checked using
specified testing procedures
3.3. Unplanned events or conditions are responded
to in accordance with established procedures
RANGE OF VARIABLES

VARIAB RANGE
LE
1. Materials 1.1 Materials included the following but
not limited to:
1.1.1 Soldering lead
1.1.2 Cables
1.1.3 Wires

2. Tools and equipment 2.1 Tools for measuring, cutting, drilling,

assembling/disassembling. Tool set
includes the following but not limited
to:
2.1.1 Pliers
2.1.2 Cutters
2.1.3 Screw drivers
2.2 Equipment
2.2.1 Soldering gun
2.2.2 Multi-tester
3. Personal protective equipment 3.1 goggles
3.2 gloves
3.3 apron/overall
4. Methods 4.1 Clamping
4.2 Pin connection
4.3 Soldered joints
4.4 Plugs
5. Accessories 5.1 Accessories may include the
following but not limited to:
5.1.1 brackets
5.1.2 clamps
EVIDENCE GUIDE

1. Critical aspect of Assessment must show that the candidate:

competency
1.1. Undertook work safely and according
to workplace and standard procedures
1.2. used appropriate termination/
connection methods
1.3. followed correct sequence in termination
/ connection process
1.4. conducted testing of terminated
connected electrical wiring/electronic
circuits using appropriate procedures and
standards
2. Underpinning knowledge 2.1. Use of tools
2.2. Use of test instruments/equipment
2.3. Electrical theory
2.4. Single phase AC principles
2.5. Wiring techniques
2.6. DC power supplies
2.7. Soldering
3. Underpinning skills 3.1. Reading skills required to interpret
work instruction
3.2. Communication skills
3.3. Soldering techniques

4. Method of assessment 4.1. The assessor may select two (2) of the
following assessment methods to objectively
assess the candidate:
4.1.1. Observation
4.1.2. Oral Questioning
4.1.3. Practical demonstration

5. Resource implication 5.1. Tools for measuring, cutting, drilling,

assembling/disassembling, connecting. Tool
set includes the following but not limited to:
5.1.1. screw drivers
5.1.2. pliers
5.1.3. cutters

6. Context of Assessment 6.1. Assessment may be conducted in the

workplace or in a simulated environment
UNIT OF COMPETENCY: TEST ELECTRONIC COMPONENTS
UNIT CODE : ELC724205
DESCRIPTON : This unit covers the knowledge, skills and attitudes required to
test electronic components. It includes competencies in
determining the criteria for testing electronics components,
planning an approach for component testing, testing the
components and evaluating the testing process.

PERFORMANCE
ELEMENTS
CRITERIA
(Italicized bold terms are elaborated in the range of variables)
1. Determine criteria 1.1 Work instructions are obtained and clarified based on
for testing job order or client requirements
electronics 1.2 Responsible person is consulted for effective and
components proper work coordination
1.3 Data sheets/Application notes are obtained and
interpreted based on manufacturer’s specifications
1.4 Testing criteria are defined to ensure that
components meet technical and quality requirements
1.5 Document and communicate testing criteria to
relevant personnel
2. Plan an approach 2.1 Various testing methods are Identified based on types
for component of electronic components
testing 2.2 Characteristics and appropriateness of testing methods to
be used during development and on completion is
determined
2.3 Testing methods are considered/selected in relation
to appropriate testing strategy
2.4 Plan for testing components is developed at specified
points during development and on completion
2.5 Required test & measuring instruments and tools
are prepared and checked in accordance with
established procedures
2.6 Records system is established to document testing results,
including problems and faults
3. Test components 3.1 Testing methods are applied to ensure that products
meet creative, production and technical requirements
3.2 Problems and faults detected by testing are recorded
and remedial steps taken in records system is
documented
3.3 Problems and faults detected during testing are resolved
in accordance with agreed project or industry practice
3.4 Evaluate final products against the previously
determined criteria
3.5 Testing process is documented and summarized
evaluation report is submitted to relevant personnel
4. Evaluate the testing 4.1 Testing methods that were successful and those that led
process to difficulties are identified based on industry standards
4.2 Testing process and records system are evaluated based
on standard procedures
4.3 Test results/findings are documented for
subsequent components testing.
RANGE OF VARIABLES

VARIABLE RAN
GE
1. Responsible person Relevant personnel may include:
1.1. Immediate supervisor
1.2. Manager
2. Testing criteria Testing criteria may include:
2.1. controls
2.2. effectiveness
2.3. efficiency
2.4. bug detection
2.5. functionality, including flow
2.6. interoperability
2.7. performance
2.8. reliability
2.9. operating parameters
3. Testing methods Testing methods may include:
3.1. automated
3.2. debugging
3.3. inspection
3.4. platform testing
3.5. prototyping
4. Types of electronic 4.1. Passive components
components 4.2. Active components
4.3. Dynamic components
4.4. Hybrid components
5. Testing strategy Testing strategy may be determined by:
5.1. Passive testing
5.2. Dynamic testing
5.3. In-circuit testing
6. Test and measuring Test and measuring instruments may include:
instruments 6.1. Variable DC power supply
6.2. Digital VOM
6.3. analog VOM
6.4. dual trace triggered oscilloscope
6.5. function generator
7. Tools Tools may include:
7.1. set of pliers
7.2. set of screw drivers
7.3. set of wrenches
7.4. Hand drills,
7.5. Hack saw
7.6. set of files
7.7. tin snip
7.8. hammer
8. Records system Records system may include:
8.1. metadata that includes:
8.1.1. description of fault
8.1.2. identification of code
8.1.3. user responses
8.1.4. written or verbal comments
8.1.5. quantitative data
8.1.6. remedial action taken
8.1.7. retest result
8.1.8. date
8.1.9. tester's details
8.2. questionnaire
8.3. survey
EVIDENCE GUIDE

1 Critical aspects of Assessment requires evidence that the candidate:

competency 1.1 Determined criteria for testing electronics components
1.2 Planned an approach for component testing
1.3 Tested components
1.4 Evaluated the testing process

2 Required knowledge 2.1 Mensuration/Mathematics

and attitude 2.1.1 Conversion of Units
2.1.2 Applied Mathematics
2.2 Safety
2.2.1 Work Safety requirements and economy
of materials with durability
2.2.2 Knowledge in 5S application and observation
of required timeframe
2.2.3 Knowledge of proper handling and disposal
of chemicals
2.3 Materials, tools and equipment uses and specifications
2.3.1 Identification of hand and power tools
2.3.2 Proper care and use of tools
2.4 Systems and Processes
2.4.1 Principles of electrical/electronic circuits
2.4.2 Identifying sources of electricity
2.4.3 Identifying conductors and insulators
2.4.4 Describing resistance and identify resistors
2.4.5 Supplying different voltage using variable
power supply
2.4.6 Measuring resistance using VOM
2.4.7 Testing resistors
2.4.8 Measuring current and voltage using VOM
2.4.9 Analyzing simple circuit using ohms and
power law
2.4.10 Analyzing series/parallel circuits using ohms
and power law
2.4.11 Describing alternating current circuits
2.4.12 Observing waveform using oscilloscope
2.4.13 generating waveform in various frequency
using function generator
2.4.14 Measuring frequency using oscilloscope
2.4.15 Measuring capacitance using VOM
2.4.16 Describing capacitance and
identifying capacitors
2.4.17 Testing capacitors
2.4.18 Analyzing series/parallel capacitances
2.4.19 Describing inductance and identifying inductors
2.4.20 Testing inductors
2.4.21 analyzing series parallel inductors
2.4.22 describing the characteristic of transformers
2.4.23 describing and identifying semiconductor diode
2.4.24 testing semiconductor diode
 2.4.25 analyzing rectifier circuits
2.4.26 describing and identifying bipolar transistor
2.4.27 testing bipolar transistor
2.4.28 analyzing amplifier circuit
2.4.29 analyzing multi-vibrator circuit
2.4.30 describing and analyzing digital gate
2.4.31 testing logic gates
2.4.32 analyzing logic networks
2.4.33 analyzing sequence circuits
3 Required skills 3.1 Work efficiently & systematically
3.2 Communication skills
3.3 Use and maintenance of tools and equipment
3.4 Skills in testing electronic components
3.5 Work safety practices and time management
3.6 Problem solving skills
3.7 Reading skills

4 Method of Competency may be assessed through two or more of the

assessment following methods:
4.1 Direct observation of application to tasks and
questions related to required knowledge
4.2 Demonstration with oral questioning
4.3 Third party report
4.4 Written test
4.5 Portfolio

5 Resource The following resources must be provided:

implications 5.1 Tools and equipment (see range of variables)
5.2 Working area/bench
5.3 Electronic components
5.4 Testing instruments and equipment
5.5 Assessment rating sheet
5.6 Reporting forms

6 Context of 6.1 Assessment maybe conducted in the workplace or in

assessment a simulated workplace setting
 CORE COMPETENCIES

UNIT TITLE : INSTALL AND CONFIGURE COMPUTER SYSTEMS

UNIT CODE : ELC724331
UNIT DESCRIPTOR : This unit covers the outcomes required in installing and
configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware,
install operating system and drivers for peripherals/devices,
and install application software as well as to conduct testing
and documentation.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
Variables
1 Assemble computer 1.1 Unit assembly is planned and prepared to ensure
hardware OH&S policies and procedures are followed in
accordance with systems requirements
1.2 Materials necessary to complete the work are identified
and obtained in accordance with established
procedures and checked against systems requirements
1.3 Tools, equipment and testing devices needed to
carry out the installation work are obtained in
accordance with established procedures and checked
for correct operation and safety
1.4 Computer hardware is assembled in accordance
with established procedures and systems
requirements
1.5 Basic-input-output-system (BIOS) configuration is
performed in accordance with hardware
requirements.
2 Prepare installer 2.1 Portable bootable devices are created in
accordance with software manufacturer instruction
2.2 Customized installers are prepared in accordance
with software utilization guide and end user
agreement.
2.3 Installation of portable applications are carried out
in accordance with software user guide and
software
license
3 Install operating 3.1 Operating system (OS) is installed in accordance
system and with established installation procedures and to
drivers for comply with end-user requirements
peripherals/ 3.2 Peripherals/devices drivers are installed
devices and configured in accordance with
manufacturer’s instructions and/or OS
installation procedures.
3.3 OS and drivers updates/patches are accessed
and installed in accordance with manufacturer’s
 recommendations and requirements
3.4 On-going checks of the quality of the work are
undertaken in accordance with established
procedures
RANGE OF VARIABLES

VARIABLE RAN
GE
1. OH&S policies and 1.1 Occupational Health and Safety Laws
procedures 1.2 Personal Safety
1.3 Workplace Hazards
1.4 Environment Laws
2. Tools, equipment and 2.1 Protective eyewear 2.10 IC
testing devices 2.2 Digital multi-meter insertion/extraction
2.3 Wire stripper with tool
bolt cutter 2.11 Mirror (inspection)
2.4 Pliers (assorted) 2.12 RS 232 pin
2.5 Screw insertion/extraction
drivers tool
(assorted) 2.13 Sharp pointed
2.6 Soldering iron tweezers
2.7 Desoldering tool 2.14 Antistatic wrist wrap
2.8 Allen wrench (0.05 – 2.15 LAN Tester
0.25 inch) 2.16 Crimping tools
2.9

Flashlight
3. Computer hardware 3.1 Motherboard 3.5 Optical disc drives
3.2 Hard disk 3.6 Memory modules
3.3 Video card 3.7 Power supply
3.4 Sound card 3.8 Cables and cords
4. Operating system 4.1 Windows
4.2 MAC OS X
4.3 Linux
5. Established installation 5.1 Automatic installation
procedures 5.2 Custom installation
5.3 Installation from optical devices
5.4 Installation from portable devices
5.5 Installation via network
6. Peripherals/devices 6.1 Printer
6.2 Scanner
6.3 Interface cards
6.3.1 TV tuner
6.3.2 video card
6.3.3 sound card
7. Application software 7.1 Productivity tools
7.2 Utilities
7.2.1 Anti-virus
7.2.2 Virtualization software
7.2.3 Disk management software
7.2.4 Optical disk burning tool
7.3 Games
8. Stress test Includes stress test on:
8.1 processor
8.2 video card
8.3 memory
8.4 hard disk
EVIDENCE GUIDE
1. Critical aspects of Assessment must show that the candidate:
competency 1.1. Assembled computer hardware
1.2. Installed operating system and drivers for peripherals/devices
1.3. Installed application software
1.4. Conducted testing and documentation
2. Underpinning 2.1. Types and parts of computers
knowledge 2.2. Computer operating systems
● Windows / MAC OS X /Linux
2.3. Peripheral devices
2.4. Computer systems design
2.5. Computer assembly procedures
2.6. Installers preparation and OS installation procedures
2.7. Application and devices/drivers installation procedures
2.8. Desktop PC interface/ hook up procedures
2.9. Power ON self-test and BIOS configuration procedures
2.10. Application packages & use of application programs
2.11. Multimedia systems
2.12. Motherboards
2.13. Multimedia storage devices:
2.14. Video cards
2.15. Sound cards
2.16. Graphical user interface
2.17. Disk management
2.18. Use of utilities/software
● Virtualization software

● Disk management software

● Anti-virus / Diagnostic software

● Device drivers
2.19. Drivers/Software update procedures
2.20. Application software license agreements
2.21. Stress testing procedures
2.22. 5S and 3Rs environmental policies
3 Underpinning 3.1 Safety handling of computer parts
skills 3.2 Assembling computer hardware
3.3 Troubleshooting skills
3.4 Reading and writing skills
4 Method of The assessor may select any two of the following assessment methods to
assessment objectively assess the candidate:
4.1 Practical Demonstration w/ oral questioning
4.2 Interview
4.3 Portfolio
5 Resource The following resources MUST be provided:
Implications 5.1 Tools and test instruments
5.2 PC or workstation
5.3 Computer peripherals/devices
5.4 Appropriate OS, drivers and software applications/programs
6 Context of 6.1 Assessment may be conducted in the workplace or in a
Assessment simulated environment
UNIT TITLE : SET-UP COMPUTER NETWORKS
UNIT CODE : ELC724332
UNIT DESCRIPTOR : This unit covers the outcomes required in setting-up computers
networks for LANs and small-office home-office (SOHO)
systems. It consists of competencies to install network cables,
set network configuration, set router/Wi-Fi/ wireless access
point/repeater configuration as well as to inspect and test the
configured computer networks.

ELEMENT PERFORMANCE CRITERIA

Italicized items are elaborated in the range of
Variables
1 Install 1.1 Cable routes are determined and planned in
network accordance with network design and actual
cables installation site.
1.2 Network materials necessary to complete the work
are identified and obtained in accordance with
established procedures and checked against systems
requirements
1.3 Tools, equipment and testing devices needed to
carry out the installation work are obtained in
accordance with established procedures and checked
for correct operation and safety
1.4 Appropriate personal protective equipment is
used and OHS policies and procedures are
followed
1.5 Copper cable splicing is performed based on Electronic
Industries Alliance/Telecommunications Industry
Association (EIA/TIA) standards
1.6 Network cables and cable raceway are installed in
accordance with established procedures and
installation requirements
1.7 Installation work is performed and is checked to ensure
no unnecessary damage has occurred and complies
with requirements
1.8 OHS standards and 5S principles are followed
according to enterprise requirements
1.9 Excess components and materials are disposed of based
on WEEE directives and 3Rs waste management program.
2 Set 2.1 Network connectivity of each terminal is checked
network in accordance with network design.
configurati 2.2 Any fault or problem in the network system is
on diagnosed and remedied in line with the standard
operating procedures.
2.3 Network interface card (NIC) settings are configured
in accordance with network design.
2.4 Communication checking between terminals are
carried out in accordance with OS network
configuration guides
2.5 Unplanned events or conditions are responded to
in accordance with established procedures
RANGE OF VARIABLES

VARIABLE RAN
GE
1. Network design May include:
1.1 Network topology
1.2 Distribution terminals
2. Network materials 2.1 Cables
2.1.1 Fiber optics
2.1.2 copper
2.2 terminals
2.3 cable raceway/duct
2.4 clamps
2.5 fasteners
2.6 insulators
2.7 terminal box
3. Tools, equipment and testing 3.1 Protective eyewear
devices 3.2 Digital multi-meter
3.3 Wire stripper with bolt cutter
3.4 Pliers (assorted)
3.5 Screw drivers (assorted)
3.6 LAN Tester
3.7 Crimping tools
4. Appropriate personal 4.1 Gloves
protective equipment 4.2 Goggles
4.3 Working clothes
5. OH&S policies and 5.1 Occupational Health and Safety Laws
procedures 5.2 Personal Safety
5.3 Workplace Hazards
5.4 Environment Laws
6. Splicing 6.1 straight-through
6.2 cross-talk
6.3 roll-over
7. network cables 7.1 copper cable
7.2 fiber optic cable (terminated)
8. Cable raceway 8.1 slotted PVC
8.2 metallic raceway
8.3 flexible conduit
9. Client device 9.1 Laptop
9.2 Desktop
9.3 Network storage
9.4 Network printer
10. installation requirement 10.1 other requirements for fiber optic
cable installation
EVIDENCE GUIDE
1. Critical aspect of Assessment must show that the candidate:
competency 1.1. Installed network cables
1.2. Set network configuration
1.3. Set router/Wi-Fi/ wireless access point/repeater configuration
1.4. Inspected and tested the configured computer networks
2. Underpinning 2.1. Computer network concepts
knowledge 2.2. Network cable installation
2.3. Copper cable splicing and cable testing
2.4. Fiber optic cables splicing and installation requirements
2.5. network design
o addressing
o subnetting
o topology
2.6. IPV4 and IPV6
2.7. Router/Wi-Fi/ wireless access point/repeater configuration
2.8. Network interface card (NIC) settings
2.9. network cables
2.10. cable raceways/ducts
2.11. Device systems settings configuration
2.12. Local area network (LAN) port configuration
2.13. Wide area network (WAN) port configuration
2.14. Wireless settings configuration
2.15. Security/Firewall/Advance settings configuration
2.16. Cloud computing
2.17. Network connectivity testing
2.18. Philippine Electrical Code relevant to data connection
2.23. OHS standards and 5S principles
2.24. Practicing 3Rs – reduce, re-use, recycle/recover
2.25. 3Rs environmental policies
2.19. Managing waste from electrical and electronic equipment (WEEE)
3. Underpinning 3.1. Cable splicing
skills 3.2. Cable troubleshooting
3.3. Setting-up and configuring skills
3.4. Problem solving skills
3.5. Decision making skills
3.6. Documentation skills
4. Method of The assessor may select any two of the following assessment methods
assessment to objectively assess the candidate:
4.1. Practical Demonstration w/ oral questioning
4.2. Interview
4.3. Third Party
4.4. Portfolio
5. Resource The following resources MUST be provided:
Implications 5.1. PC or workstation
5.2. Network cables and materials
5.3. Router/Wi-Fi/ wireless access point/repeater
5.4. Tools and test instruments
5.5. Appropriate software applications/programs
5.6. PPE
6. Context of 6.1. Assessment may be conducted in the workplace or in a
Assessment simulated environment
UNIT TITLE : SET-UP COMPUTER SERVERS
UNIT CODE : ELC724333
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to
set-up computer servers for LANs and SOHO systems. It
consists of competencies to set-up user access and configures
network services as well as to perform testing, documentation
and pre-deployment procedures.

ELEME PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of
NT Variables
1. Set-up user access 1.1 User folder is created in accordance
with network operating system (NOS)
features
1.2 User access level is configured based on
NOS features and established network
access policies/end-user requirements.
1.3 Security check is performed in accordance
with established network access policies/end-
user requirements.
2. Configure network services 2.1. Normal functions of server are checked
in accordance with manufacturer’s
instructions
2.2. Required modules /add-ons are
installed/updated based on NOS
installation procedures
2.3. Network services to be configured are
confirmed based on user/system
requirements
2.4. Operation of network services are
checked based on user/system
requirements
2.5. Unplanned events or conditions are
responded to in accordance with established
procedures
3. Perform testing, 3.1. Pre-deployment procedures is
documentation and pre- undertaken based on enterprise policies
deployment procedures and procedures
3.2. Operation and security check are
undertaken based on end-user
requirements
3.3. Reports are prepared/completed according
to enterprise policies and procedures.
RANGE OF VARIABLES

VARIABLE RAN
GE
1. Normal functions of server 1.1 no error on boot sequence
1.2 network connectivity

2. Network services 2.1 remote access

2.2 domain controller
2.3 web services
2.4 database services
2.5 proxy server
2.6 file, printer and other resources sharing

3. pre-deployment procedures 3.1 installation of application

3.2 populating database
EVIDENCE GUIDE

1. Critical aspects of Assessment must show that the candidate:

competency 1.1. Set-up user access
1.2. Configured network services
1.3. Performed testing, documentation and
pre- deployment procedures

2. Underpinning knowledge 2.1. Network operating system (NOS) features

2.2. Computer servers and functions
2.3. Types of Network services
2.4. User access level configuration
2.5. Network services configuration
2.5.1. configuring web services
2.5.2. configuring file sharing services
2.5.3. configuring print sharing services
2.6. Web applications/technologies
2.7. Setting-up client/user access and security
2.8. Setting-up and configuring servers
2.9. Installing and configuring modules/add-ons
2.10. Configuration of network services
2.11. Testing procedures
2.12. Pre-deployment procedures and practices
2.13. Enterprise policies and procedures
2.14. End user requirements
2.15. Enterprise policies and procedures
2.16. Documentation and making reports

3. Underpinning skills 3.1. Setting-up and configuring servers

3.2. Problem solving skills
3.3. Decision making skills
3.4. Reading and writing skills

4. Method of assessment The assessor may select any two of the following
assessment methods to objectively assess the
candidate:
4.1. Practical Demonstration w/ oral questioning
4.2. Interview
4.3. Portfolio

5. Resource Implications The following resources MUST be provided:

5.1. PC or workstation network and server
5.2. Network operating system (NOS)
5.3. Network printer
5.4. Tools and test instruments
5.5. Appropriate software applications/programs

6. Context of Assessment 6.1. Assessment may be conducted in the

workplace or in a simulated environment
UNIT TITLE : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS
UNIT CODE : ELC724334
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to
maintain and service computer systems and networks.

ELEMENT PERFORMANCE CRITERIA

Italicized items are elaborated in the range of
Variables
1. Plan and prepare for 1.1. Maintenance and/or Diagnosis of faults is
maintenance and planned and prepared in line with job
repair requirements.
1.2. Tools, equipment and testing devices needed
for the maintenance are obtained and checked for
correct operation and safety
1.3. Materials necessary to complete the work are
obtained in accordance with established
procedures and checked against job requirements.
1.4. OHS policies and procedures are followed in
line with job requirements.
1.5. Computer systems and networks for
maintenance are checked against job/service order
or instructions and specifications.
2. Maintain computer 2.1. Appropriate personal protective equipment
systems and networks is used in line with standard procedures.
2.2. Normal function of computer systems and
networks are checked in accordance with
manufacturer’s instructions.
2.3. Scheduled/periodic maintenance is performed
in accordance with manufacturer’s
requirements.
2.4. Where necessary, needed repairs/replacements
are made in accordance with established
procedures.
2.5. Unplanned events or conditions are responded to
in accordance with established procedures
3. Diagnose faults of 3.1. Appropriate personal protective equipment is
computer systems and used in line with standard procedures.
networks 3.2. Faults or problems in the computer systems and
networks are diagnosed according to
requirements and in line with the standard
procedures.
3.3. Contingency measures are managed and
implemented in accordance with
established procedures
3.4. Unplanned events or conditions are responded to
in accordance with established procedures
4. Rectify/correct defects 4.1. Appropriate personal protective equipment is
in computer systems used in line with standard procedures.
and networks 4.2. Defective components or parts are replaced
or corrected without damage to the
surrounding environment or services
4.3. Adjustments, if necessary are made in
accordance with established procedures
4.4. Unplanned events or conditions are responded to
in accordance with established procedures.

5. Inspect and test the 5.1. Final inspections are undertaken to ensure that
computer systems and the testing conducted on the device conforms
networks with the manufacturer’s instruction/manual
5.2. Computer systems and networks are
checked/tested to ensure safe
operation.
5.3. OHS standards and 5S principles are
followed according to enterprise policies
5.4. Work site is cleaned and cleared of all debris
and left in safe condition in accordance with
company procedures
5.5. Excess components and materials are disposed of
based on WEEE directives and 3Rs waste management
program.
5.6. Report is prepared and completed according
to company requirements
RANGE OF VARIABLES

VARIABLE RANGE
1. Tools Tools for: cutting, shaping, drilling, threading, tapping,
finishing, dismantling, and assembling. Tool set includes but
not limited to:
1.1. Pliers (assorted)
1.2. Screw drivers (assorted)
1.3. Special tools
1.4. Soldering iron/gun
1.5. Wrenches
1.6. Utility knife/stripper
1.7. Hot air soldering station
1.8. LAN Tester
1.9. Crimping tools
2. Equipment and testing 2.1. Equipment includes but not limited to:
devices 2.1.1. Maintenance bench
2.1.2. Power supply equipment
2.2. Testing devices include but not limited to:
2.2.1. Multi-meter
2.2.2. Calibrators
2.2.3. Signal generator
2.2.4. Oscilloscope
2.2.5. Appropriate software
3. Materials Includes but not limited to:
3.1. disks
3.2. Connectors
3.3. Adaptors
3.4. Wires and cables
3.5. Appropriate software
3.6. Computer storage media
4. OH & S policies and 4.1. OH & S guidelines
procedures 4.2. Philippine environmental standards
5. Computer systems and Includes but not limited to:
networks 5.1. Servers
5.2. peripherals
5.3. desktop computers
5.4. network devices
5.5. cables and connection
6. Personal protective Includes but not limited to:
equipment 6.1. Goggles/glasses
6.2. Mask
6.3. Gloves
6.4. Anti-static wrist wrap
7. Maintenance 7.1. Software updates
7.2. Hard disk maintenance
7.3. File back-up/Restoration
8. Faults and problems 8.1. Network connectivity
8.2. Software issues
8.3. Hardware issues
EVIDENCE GUIDE

1. Critical aspect Assessment must show that the candidate:

of competency 1.1 Planned and prepared for maintenance and repair.
1.2 Maintained computer systems and networks
1.3 Diagnosed faults of computer systems
1.4 Rectified/corrected defects in computer systems and networks
1.5 Inspected and tested the computer systems and networks
2. Includes but not limited to:
2.1 Planning and preparing for maintenance
Underpinni 2.2 Computer systems maintenance procedures
ng 2.2.1 PC systems
knowledge 2.2.2 Computer operations
2.2.3 Electronic fault findings
2.3 Use and operation of tools, instruments and testing devices
2.4 Occupational health and safety policies and procedures
2.5 Job service order forms or checklist
2.6 Problem solving in emergency situation
2.7 Procedures in maintenance scheduling
2.8 Preventive maintenance of computer system and network
2.8.1 Operating system update
2.8.2 Back-up scheduling
2.8.3 Creating restore point
2.8.4 Guarding against virus
2.8.5 Cleaning computer systems and networks
2.9 Diagnostic procedures
2.10 Identifying and isolating faults/problems
2.10.1 Diagnostic software utilities
2.10.2 Gathering of information
2.11 Accomplished forms
2.11.1 Diagnostic reports
2.11.2 Proposal reports
2.12 Defects in computer systems and networks
2.13 Troubleshooting and repair techniques
2.14 Problem solving in emergency situation
2.15 Corrective action
2.15.1 Hardware configuration
2.15.2 Software configuration
2.16 Testing methods and procedures
2.17 Documentation and making reports
2.18 Waste management
2.19 OHS standards and 5S principles
2.20 Practicing 3Rs – reduce, re-use, recycle/recover
2.21 3Rs environmental policies
2.22 Managing waste from electrical and electronic equipment (WEEE)

3. 3.1 Reading skills required to interpret work instructions

3.2 Communication skills needed to interpret and define
Underpinni work procedures
ng skills 3.3 Problem solving in emergency situation
3.4 Network Cabling
3.5 Connecting computers to wired and wireless LAN
3.6 Removing viruses from infected machines
4. Method of The assessor must select two of the following assessment methods to
assessm objectively assess the candidate:
ent 4.1 Observation with oral Questioning
4.2 Interview
4.3 Portfolio

5. The following resources MUST be provided:

5.1 Tools
Resourc 5.2 Computers and peripherals
e 5.3 Test instruments
Implicati 5.4 Materials
on 5.5 PPE
5.6 Technical manuals

6. Context of Assessment may be conducted in the workplace or in a simulated

Assessm environment
ent
SECTION 3 TRAINING STANDARDS

These guidelines are set to provide the Technical and Vocational Education and
Training (TVET) providers with information and other important requirements to consider
when designing training programs for Computer Systems Servicing NC II.

3.1. CURRICULUM DESIGN

Course Title: COMPUTER SYSTEMS SERVICING NC Level: NC II

Training Hours: 40 Hours (Basic)
80 Hours (Common)
160 Hours (CORE)
------------------------------
280 Hours – TOTAL

Course Description:

This course is designed to develop & enhance the knowledge, skills, & attitudes of a
Computer Systems Service Technician, in accordance with industry standards. It covers the
basic and common competencies in addition to the core competencies such as to install and
configure computers systems, set-up computer networks and servers and to maintain and
repair computer systems and networks.

To obtain this, all units prescribed for this qualification must be achieved:

BASIC COMPETENCIES
(40 hours)
Assess
Unit of Learning Outcomes Methodol
ment
Competency ogy
Approa
ch
1. Participate in 1.1 Obtain and convey Group ● Demonstratio
workplace workplace information. discussion
1.2 Complete relevant work n
communication Interaction
related documents. ● Observation
1.3 Participate in
workplace meeting ● Interview
and discussion. s/
questioni
ng
2. Work in a team 2.1 Describe and identify team Discussion ● Demonstratio
environment role and responsibility in a
team. Interaction n
2.2 Describe work as a ● Observation
team member.
● Interview
s/
questioni
ng
3. Practice career 3.1 Integrate personal Discussion ● Demonstratio
professionalism objectives with
organizational goals. Interaction n
3.2 Set and meet work priorities. ● Observation
3.3 Maintain professional
growth and development. ● Interview
s/
questioni
ng
4. Practice 4.1 Identify hazards and risks. Discussion ● Observation
occupational 4.2 Evaluate hazard and risks
4.3 Control hazards and risks Plant tour
health & safety ● Interview
4.4 Maintain occupational Symposiu
health and safety
m
awareness
 COMMON COMPETENCIES
(80 hours)
Unit of Learning Outcomes Methodology Assessment
Competen Approach
cy
1. Apply 1.1. Assess quality of
▪ Field trip ▪ Demonstrati
Quality received materials
Standards 1.2. Assess own work on &
▪ Symposium
1.3. Engage in questioning
quality ▪ Problem ▪ Observation
improvement solving &
▪ Simulation questioning
▪ Third
▪ Individuali
party
ze report
learning
▪ On the
job
training
2. Perform 2.1. Plan and prepare for task
▪ Modular ▪ Demonstrati
Computer to be taken undertaken
Operation 2.2. Input data into computer on &
▪ Film showing
2.3. Access information questioning
using computer ▪ Computer ▪ Observation
2.4. Produce output/ data based training &
using computer system (e- learning) questioning
2.5. Use basic functions of
a www-browser to ▪ Project method ▪ Third
locate information party
2.6. Maintain computer ▪ On the
report
equipment and job
systems training ▪ Assessment
of output
product
▪ Portfolio

▪ Computer
based
assessme
nt
3. Perform 3.1. Select
▪ Self- ▪ Written/
Mensurat measuring
io n and instruments paced/ Oral
Calculati 3.2. Carry out modular examinati
on measurement and on
▪ Demonstration
calculation ▪ Practical
3.3. Maintain ▪ Small
demonstrati
measuring group on
instruments
 discussio
n
▪ Distan
ce
learnin
g
4. Prepare and 4.1. Identify different kinds
▪ Lecture/ ▪ Written /oral
Interpret of technical drawings
Technical 4.2. Interpret technical drawing demonstrati
▪ examinations
Drawings 4.3. Prepare/make changes on
on electrical/electronic ▪ Dualiz ▪ Direct
schematic and drawings
ed ▪ observation
4.4. Store technical drawings
trainin
and equipment/
g ▪ Project
instruments
▪ Distan method
ce ▪ interview
learnin
g
5. Use Hand 5.1. Plan and prepare for task
▪ Lecture / ▪ Written/
Tools to be undertaken
5.2. Prepare hand tools Demonstrati Oral
5.3. Use appropriate hand on examinati
tools and equipment on
▪ Distan
5.4. Maintain hand tools ▪ Practical
ce
learnin demonstrati
g on
▪ Film Showing ▪ Observation
&
questioning

6. Terminate 6.1 Plan and prepare for

▪ Film Viewing ▪ Demonstrati
and termination/connection
Connect of electrical on and
▪ Individualiz
Electrical wiring/electronic circuits Questioning
ed Learning
wiring 6.2 Terminate/connect ▪ Assessment
and electrical wiring/electronic ▪ Direct
of Output
Electroni circuits Student Product
c Circuit 6.3 Test termination/ Laboratory
connection of electrical Experience
wiring
/electronics circuits ▪ On-the-
Job
Training
▪ Project Method
7. Test 7.1 Determine criteria for
▪ Film Viewing ▪ Demonstrati
electronic testing electronics
component components on and
▪ Individualiz
 s 7.2 Plan an approach ed Learning Questioning
for component
▪ Direct ▪ Assessment
testing
7.3 Test components Student of Output
7.4 Evaluate the testing Laboratory Product
process Experience
▪ On-the-
Job
Training
▪ Project Method

CORE COMPETENCIES
(160 hours)

Unit of Assessment
Learning Outcome Methodology
Competency Approach
1. Install 1.1. Assemble
● Lecture ● Written
and computer
configur hardware examinati
● Discussion on
e 1.2. Install operating system
comput and drivers for ● Practical
● Demonstration
er peripherals/ devices.
systems examinati
1.3. Install the ● Viewing on
computer multime
application dia
software
1.4. Conduct testing
and
documentation
2. Set-up 2.1. Install network cables
● Lecture ● Written
comput 2.2. Set network configuration
er examinati
2.3. Set router/Wi-Fi/ ● Discussion on
networ
wireless access
ks ● Practical
point/repeater ● Demonstration
configuration examinati
2.4. Inspect and test ● Viewing on
the configured multime
computer dia
networks

3. Set-up 3.1. Set-up user access

● Lecture ● Written
Comput 3.2. Configure network services
er examinati
3.3. Perform testing, ● Discussion on
Servers
documentation and
pre- deployment ● Demonstration ● Practical
practices
 examinati
● Viewing
on
multime
dia
4. Maintain 4.1. Plan and prepare for
● Lecture ● Written
and maintenance and
repair repair examinati
● Discussion on
comput 4.2. Maintain computer
er systems and networks ● Demonstration ● Practical
systems 4.3. Diagnose faults of
and examinati
computer systems ● Viewing on
network
s multime
dia
4.4. Rectify/correct defects in
computer systems
4.5. Inspect and test the
computer systems and
networks
3.2. TRAINING DELIVERY

The delivery of training should adhere to the design of the curriculum. Delivery
should be guided by the 10 basic principles of the competency-based TVET.
● The training is based on curriculum developed from the competency
standards;
● Learning is modular in its structure;

● Training delivery is individualized and self-paced;

● Training is based on work that must be performed;

● Training materials are directly related to the competency standards and the
curriculum modules;
● Assessment is based in the collection of evidence of the performance of work
to the industry required standard;
● Training is based both on and off-the-job components;

● Allows for recognition of prior learning (RPL) or current competencies;

● Training allows for multiple entry and exit; and

● Approved training programs are nationally accredited.

The competency-based TVET systems recognizes various types of delivery

modes, both on and off-the-job as long as the learning is driven by the competency
standards specified by the industry. The following training modalities may be adopted
when designing training programs:
● The dualized mode of training delivery is preferred and recommended. Thus
programs would contain both in-school and in-industry training or fieldwork
components. Details can be referred to the Dual Training System (DTS)
Implementing Rules and Regulations.
● Modular/self-paced learning is a competency-based training modality wherein
the trainee is allowed to progress at his own pace. The trainer facilities the
training delivery.
● Peer teaching/mentoring is a training modality wherein fast learners are given
the opportunity to assist the slow learners.
● Supervised industry training or on-the-job training is an approach in training
designed to enhance the knowledge and skills of the trainee through actual
experience in the workplace to acquire a specific competencies prescribed in
the training regulations.
● Distance learning is a formal education process in which majority of the
instruction occurs when the students and instructors are not in the same place.
Distance learning may employ correspondence study, or audio, video or
computer technologies.
3.3. TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the
following requirements:

● Can communicate either oral and written;

● Must pass the trainability/aptitude test.

This list does not include specific institutional requirements such as educational
attainment, appropriate work experience, and others that may be required of the
trainees by the school or training center delivering the TVET program.

3.4. LIST OF TOOLS, EQUIPMENT AND MATERIALS

COMPUTER SYSTEMS SERVICING – NC II

Recommended list of tools, equipment and materials for the training of 25 trainees for
Computer Systems Servicing – NC II

QUANTIT TOOLS
Y*
10 pieces Screwdriver (standard)
10 pieces Screwdriver (Philips)
10 pieces Long nose pliers
10 pieces Mechanical pliers
10 sets Allen wrench
10 pieces Crimping tools
10 pieces Soldering iron
10 pieces Solder sucker
5 pieces Wire stripper
1 unit Portable electric hand drill
1 set Drill bit
5 sets Precision screw drivers
10 pcs Anti-static devices
5 pcs Flash light/Head mounted light
* Minimum quantity recommended for a Class size of 25 trainees
 QUANTIT EQUIPME
Y* NT
26 units Desktop Computer
10 Laptop computer/Netbook
10 Computers for server
10 Server cabinet/Frame
20 pcs Patch panel (48-ports)
10 sets Working tables
1 unit Internet subscription (at least 2 MBPS)
10 units Uninterruptible Power Supply (UPS)
10 unit Hub / Switch
2 units Managed switch
1 Network controller
11 ADSL Router with Wi-Fi
10 Wireless Access Point
1 unit PC Video camera
2 units External optical drive
1 unit USB External HD
1 unit Network External HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 pieces Flash disk / Memory stick
10 units Electronic tester VOM
5 units LAN Cable tester
* Minimum quantity recommended for a Class size of 25 trainees

QUANTIT MATERIA
Y LS
400 pcs. RJ 45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
 1 lot Fastener

1 spool Filler (lead-free)

8 pcs Fiber optic cable 2 meters (terminated)

QUANTITY INSTALLERS / SOFTWARE

26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary
software)
26 Anti-virus (license for proprietary software)
5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software

● NOTE: For free Open source systems users - Institutions should own at least one
(1) valid license for the following: Desktop OS, Network OS, Office
Productivity Software and Antivirus.

QUANTIT RESOURCES / MANUALS

Y
26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
1 lot Assorted Computer book, PC Magazines and journals

3.5. TRAINING FACILITIES

The Computer Systems Service Workshop must be in an infrastructure facility that is

generally accepted to industry standards and practice. Based on class size of
minimum of 25 student/trainees the space requirements for the teaching/ learning and
circulation areas are as follows:

TEACHING / SIZE AREA TOTAL AREA

LEARNING (in (in Sq. (in Sq. Meters)
AREAS METER) Meters)

● laboratory
6x8 48 4
and/or 8
lecture area
 2x2 4 4
● storage area

● learning 4x5 20 2
resource 0
center
● equipment 20 2
circulation 0
area
Total Workshop Area: 9
2
3.6. TRAINERS QUALIFICATION

COMPUTER SYSTEMS SERVICING – NC II

TRAINERS QUALIFICATION (TQ II)

● Holder of National TVET Trainer’s Certificate (NTTC) Level 1

● *Must have at least 2 years relevant job/industry experience

*Optional. Only when required by the hiring institution.

3.7 INSTITUTIONAL ASSESSMENT

Institutional assessment is undertaken by trainees to determine their

achievement of units of competency. A certificate of achievement is issued for each
unit of competency.

As a matter of policy, graduates of programs registered with TESDA under

these training regulations are required to undergo mandatory national competency
assessment upon completion of the program.
SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS

4.1 To attain the National Qualification of Computer Systems Servicing NC II, the
candidate must demonstrate competence in all units listed in Section 1.
Successful candidates shall be awarded a National Certificate signed by the
TESDA Director General.

4.2 The qualification of Computer Systems Servicing NC II may be attained

through:
4.2.1 Accumulation of Certificates of Competency (COCs) in all the
following units of competencies:

4.2.1.1 Install and configure computer systems

4.2.1.2 Set-up computer networks
4.2.1.3 Set-up computer servers
4.2.1.4 Maintain and Repair Computer Systems and Networks

Successful candidates shall be awarded a Certificate of

Competency (COC) in each of the core units.

Upon accumulation and submission of all COCs acquired for the relevant units
of competency comprising a qualification, an individual shall be issued the
corresponding National Certificate.

4.3 For individuals, who already possess National Certificate (NC) or Certificate of
Competency (COC) along Computer Hardware Servicing NC II –
4.3.1. Portfolio assessment is applicable for COC #1, COC #2 and COC #4,
provided the candidate is already employed and has related experience
for the past three (3) years or more along the qualification. However, if
the assessor finds the evidences presented inadequate, he may still
require the candidate to undergo the practical demonstration or present
other evidences in the form of Demonstration, Third Party Report, etc.
depending on the need for supplementary evidences.
4.3.2. Candidates are required to take assessment for COC #3 – “Set-up
computer servers”.

4.4 Assessment shall focus on the core units of competency. The basic and
common units shall be integrated or assessed concurrently with the core units.

4.5 The following are qualified to apply for assessment and certification:
4.5.1. Graduate of formal, non-formal, and informal including enterprise-
based training programs.
4.5.2. Experienced workers (wage employed or self employed)

4.6 The guidelines on assessment and certification are discussed in detail in the
Procedures Manual on Assessment and Certification and Guidelines on the
Implementation of the Philippine TVET Qualification and Certification System
(PTQCS).
 ANNEX A COMPETENCY MAP
BASIC COMPETENCIES
Receive and Respond
D Participate in Work in a Practice
to workplace Work with emonstrate Work Workplace Team Career
communication Others Values Communication Environment Professionalis
Practice Practice Develop and Solve Problems
occupational Health Lead Small
Housekeeping L Practice Related to Work
and Safety Team
Procedures (5S) ead Workplace Negotiation Skills Activities
Use Mathematical Apply Problem
Use Utilize
Communication Develop Collect, Analyze and
Concepts and Solving Techniques in
Relevant Specialist Team and Organize Information
Techniques the Workplace
Technologies Communication Individual
Promote
Plan and Organize
Environmental
Work
COMMON COMPETENCIES
Terminate
Connectand
Perform Perform Mensuration Prepare and
Use Hand Tools Electrical Wiring and
Apply Quality Computer and Calculation Interpret
Standards Operations Technical Electronic Circuits
Drawing
Maintain and Repair Test Electronic /
Electronic Systems Electromechanical
and Components Components and
Devices

CORE COMPETENCIES
Start-up and Diagnose
Calibrate Configure Loop Check Maintain and
Install Commissioning and
Instrumentation Instrumentation Instrumentation Repair
Instrumentation Instrumentation Troubleshoo
and Control and Control and Control Instrumentation and
and Control and t
Devices Devices Devices Control Devices Control Devices
Devices Instrumentat
ion
Control Systems
Diagnose and
Calibrate and Configure and Maintain and Commission
Install Mechatronic Troubleshoot Service and
Configure Apply Mechatronic Mechatronic Repair Mechatronic Mechatronic
Devices Repair Domestic
Mechatronic Software (Industrial (Industrial (Industrial
Automation) Appliances
Devices Programs Automation) Automation)
Systems Systems Systems
Diagnose and
Service and Service and Repair
Service and Repair Install Computer Configure Troubleshoot Maintain
Repair Audio Consumer Video
Business Systems and Computer Systems Computer Computer Systems
Systems and Systems and
Machines Networks and Networks Systems and Networks
Products Products and Networks
Maintain and
Install and Repair
Set-up Set-up
Configure Computer
Computer Computer
Computer Systems and
Networks Servers
Systems Networks
TR - COMPUTER SYSTEMS SERVICING NC II
Amended - December 2013
Qualification for CSS NC II 64
DEFINITION OF TERMS

GENERAL

1) Certification - is the process of verifying and validating the competencies of a person

through assessment
2) Certificate of Competency (COC) – is a certification issued to individuals who pass
the assessment for a single unit or cluster of units of competency
3) Common Competencies - are the skills and knowledge needed by all people
working in a particular industry
4) Competency - is the possession and application of knowledge, skills and
attitudes to perform work activities to the standard expected in the workplace
5) Competency Assessment - is the process of collecting evidence and making
judgments on whether competency has been achieved
6) Competency Standard (CS) - is the industry-determined specification of
competencies required for effective work performance
7) Context of Assessment - refers to the place where assessment is to be conducted
or carried out
8) Core Competencies - are the specific skills and knowledge needed in a particular
area of work - industry sector/occupation/job role
9) Critical aspects of competency - refers to the evidence that is essential for
successful performance of the unit of competency
10) Elective Competencies - are the additional skills and knowledge required by the
individual or enterprise for work
11) Elements - are the building blocks of a unit of competency. They describe in
outcome terms the functions that a person performs in the workplace.
12) Evidence Guide - is a component of the unit of competency that defines or identifies
the evidences required to determine the competence of the individual. It provides
information on critical aspects of competency, underpinning knowledge,
underpinning skills, resource implications, assessment method and context of
assessment
13) Level - refers to the category of skills and knowledge required to do a job
14) Method of Assessment - refers to the ways of collecting evidence and when,
evidence should be collected
15) National Certificate (NC) – is a certification issued to individuals who achieve all
the required units of competency for a national qualification defined under the
Training Regulations. NCs are aligned to specific levels within the PTQF
16) Performance Criteria - are evaluative statements that specify what is to be
assessed and the required level of performance
 17) Qualification - is a cluster of units of competencies that meets job roles and is
significant in the workplace. It is also a certification awarded to a person on
successful completion of a course in recognition of having demonstrated
competencies in an industry sector
18) Range of Variables - describes the circumstances or context in which the work is to
be performed
19) Recognition of Prior Learning (RPL) – is the acknowledgement of an individual’s
skills, knowledge and attitudes gained from life and work experiences outside
registered training programs
20) Resource Implications - refers to the resources needed for the successful
performance of the work activity described in the unit of competency. It includes work
environment and conditions, materials, tools and equipment
21) Basic Competencies - are the skills and knowledge that everyone needs for work
22) Training Regulations (TR) – refers to the document promulgated and issued by
TESDA consisting of competency standards, national qualifications and training
guidelines for specific sectors/occupations. The TR serves as basis for
establishment of qualification and certification under the PTQF. It also serves as
guide for development of competency-based curricula and instructional materials
including registration of TVET programs offered by TVET providers
23) Underpinning Knowledge - refers to the competency that involves in applying
knowledge to perform work activities. It includes specific knowledge that is essential
to the performance of the competency
24) Underpinning Skills - refers to the list of the skills needed to achieve the elements
and performance criteria in the unit of competency. It includes generic and industry
specific skills
25) Unit of Competency – is a component of the competency standards stating a
specific key function or role in a particular job or occupation; it is the smallest
component of achievement that can be assessed and certified under the PTQF

SECTOR SPECIFIC
1. Computer System - The complete computer made up of the CPU, memory and
related electronics (main cabinet), all the peripheral devices connected to it and its
operating system. Computer systems fall into two broad divisions: clients and
servers. Client machines fall into three categories from low to high end: laptop,
desktop and workstation. Servers range from small to large: low-end servers,
midrange servers and mainframes.
2. Computer Network, or simply a Network, is a collection of computers and other
hardware interconnected by communication channels that allow sharing of resources
and information. Where at least one process in one device is able to send/receive data
to/from at least one process residing in a remote device, then the two devices are said
to be in a network. It is a group of devices connected to each other. Networks may be
classified into a wide variety of characteristics, such as the medium
 used to transport the data, communications protocol used, scale, topology, benefit,
and organizational scope.
3. Configuration - The makeup of a system. To "configure" is to choose options in order
to create a custom system. "Configurability" is a system's ability to be changed or
customized.
4. Connector - Any plug and socket that links two devices together. Although taken for
granted and rarely in the limelight, connectors are a huge industry, and the quality of
these components is more critical than most people would imagine. When not
designed or constructed properly, they often become the weakest element in an
electronic system.
5. Display Adapter - A plug-in card in a desktop computer that converts the images
created in the computer to the electronic signals required by the monitor. It
determines the maximum resolution, refresh rate and number of colors that can be
displayed, which the monitor must also be able to support. On many PC
motherboards, the display adapter circuits are built into the chipset, and an AGP or
PCI card is not required.
6. Expansion Board - A printed circuit board that plugs into an expansion slot and
extends the computer's capability to control a peripheral device. All the boards
(cards) that plug into a computer's bus are expansion boards, such as display
adapters, disk controllers, network adapters and sound cards.
7. Expansion Bus - An input/output bus typically comprised of a series of slots on the
motherboard. Expansion boards (cards) are plugged into the bus. ISA and PCI are
the common expansion buses in a PC.
8. Graphical User Interface - A graphics-based user interface that incorporates movable
windows, icons and a mouse. The ability to resize application windows and change
style and size of fonts are the significant advantages of a GUI vs. a character-based
interface. GUIs have become the standard way users interact with a computer, and the
major GUIs are the Windows and Mac interfaces along with Motif for Unix and the
GNOME and KDE interfaces for Linux.
9. LAN - a local area network (LAN) is a computer network that interconnects
computers in a limited area such as a home, school, computer laboratory, or office
building using network media. The defining characteristics of LANs, in contrast to
wide area networks (WANs), include their usually higher data-transfer rates, smaller
geographic area, and lack of a need for leased telecommunication lines.
10. Motherboard - Also called the "system board," it is the main printed circuit board in
an electronic device, which contains sockets that accept additional boards. In a
desktop computer, the motherboard contains the CPU, chipset, PCI bus slots, AGP
slot, memory sockets and controller circuits for the keyboard, mouse, disks and
printer. It may also have built-in controllers for modem, sound, display and network,
obviating the need to plug in a card.
11. Networks – see Computer Network.
12. Operating System - The master control program that runs the computer. The first
program loaded when the computer is turned on, its main part, the "kernel," resides in
memory at all times. The operating system sets the standards for all application
programs that run in the computer. The applications "talk to" the operating system for
all user interfaces and file management operations.
13. Peripheral -Any hardware device connected to a computer, such as a monitor,
keyboard, printer, disk, tape, graphics tablet, scanner, joy stick, paddle or mouse
14. Server - A computer system in a network that is shared by multiple users. Servers
come in all sizes from x86-based PCs to IBM mainframes. A server may have a
keyboard, monitor and mouse directly attached, or one keyboard, monitor and mouse
may connect to any number of servers via a KVM switch. Servers may be also be
accessed only through a network connection as well.
15. Sound Card - Also called a "sound board" or "audio adapter," it is a computer
expansion board that records and plays back sound, providing inputs from a
microphone or other sound source and outputs to speakers or an external amplifier.
The de facto standard for sound card compatibility in PCs is Creative Labs' Sound
Blaster.
16. User Interface - All graphics based today, the user interface includes the windows,
menus and method of interaction between you and the computer. Prior to the Mac,
Windows and Motif (UNIX) interfaces, all interaction was based on commands
entered by the user. Operating systems may support optional interfaces and allow a
new shell, or skin, to be used instead.
17. Virus - Software used to infect a computer. After the virus code is written, it is buried
within an existing program. Once that program is executed, the virus code is activated
and attaches copies of itself to other programs in the system. Infected programs copy
the virus to other programs.
18. WAN - a Wide Area Network (WAN) is a network that covers a broad area (i.e., any
telecommunications network that links across metropolitan, regional, or national
boundaries) using private or public network transports. Business and government
entities utilize WANs to relay data among employees, clients, buyers, and suppliers
from various geographical locations. In essence, this mode of telecommunication
allows a business to effectively carry out its daily function regardless of location
19. WEEE Directives - the prevention of waste electrical and electronic equipment
(WEEE), and in addition, the reuse, recycling and other forms of recovery of such
wastes so as to reduce the disposal of waste. It also seeks to improve the
environmental performance of all operators involved in the life cycle of electrical and
electronic equipment, e.g. producers, distributors and consumers and in particular
those operators directly involved in the treatment of waste electrical and electronic
equipment.
 ACKNOWLEDGEMENTS

The Technical Education and Skills Development Authority (TESDA) wishes to extend
gratitude and appreciation to the many representatives of business, industry, academe and
government agencies and labor groups who donated their time and expertise to the
development and validation of these Training Regulations.

FOR THE REVIEW / REVISION STAGE

● THE TECHNICAL EXPERT COMMITTEE ( 2012-2013)

ENGR. ALEX S.E. SY - Chairperson MR. VICTOR GRUET - Member
President, CATIA Foundation, Inc. President, Proprietor, Symphony IT Consulting
Electronic Industries Association of the Secretary, Electronics Industries Association
Philippines, Inc. (EIAPI) of the Philippines, Inc. (EIAPI)

ENGR. EMMANUEL G. GONZALES - MR. SEVERINO BURGOS - Member

Member Supervising TESD Specialist TTCTCE
Academic Director
INFOTECH

MR. JULFORD ABASOLO – Member

Supervising TESD Specialist
TTCTCE

● THE PANEL EXPERT ( VALIDATION)

ENGR. RONALDO B. RACELIS MR. JAY J. CRISOSTOMO
Deputy Program Director, Technology Trainer, Computer Systems
Asian College (formerly ACSAT) INFOTECH

ENGR. EMMANUEL G. GONZALES MR. EDWIN MENDOZA

Academic Director INFOTECH CATIAFI / ATI

MS. LUZ D.G. GALANG

Trainer
TTCTCE

● ELECTRONIC INDUSTRIES ASSOCIATION OF THE PHILIPPINES, INC.

● THE TESDA BOARD - STANDARDS SETTING AND SYSTEMS DEVELOPMENT

COMMITTEE

● THE MANAGEMENT AND STAFF OF TESDA SECRETARIAT

● Qualifications and Standards Office (QSO)

● Competency Assessment and Certification Office (CACO)