Amazon Confidential

EMPLOYEE HANDBOOK

1 Contents
2 A. Immediate next steps ................................................................................................................................................2
3 B. Future Actions ...........................................................................................................................................................4
4 C. Important Contact To Save ........................................................................................................................................7
5 1. MyHR .....................................................................................................................................................................7
6 2. Insurance Claims ...................................................................................................................................................7
7 3. National Pension Scheme (NPS) nomination ........................................................................................................7
8 4. IT support outside corporate network ..................................................................................................................7
9 5. EAP (Employee Assistance Program) ....................................................................................................................7
10 D. Amazon India – Portability/Continuity options for Medical Insurance & EAP support .............................................7
11 E. EAP support .............................................................................................................................................................. 7
12 Introduction ...................................................................................................................................................................8
13 F. Reference Guide to India Benefits .............................................................................................................................9
14 G. Frequently Asked Questions (FAQs) ........................................................................................................................10
15 Full and Final Settlement FAQs ...............................................................................................................................10
16 Insurance/Portability FAQs .....................................................................................................................................12
17 Benefits FAQs ..........................................................................................................................................................14
18 EAP FAQs .................................................................................................................................................................15
19 Annexure .....................................................................................................................................................................15
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 Amazon Confidential

49 Employee Handbook
50 (Step by Step Details to Be Followed for Exit Process)
51
52 A. Immediate Next Steps
53
54 If you have any questions, please reach out to MyHR as your first point of contact by sending emails to them at mhls-
55 [email protected]. They will address your queries within 1 business day. If your concerns are unresolved, please
56 contact your HRP team by writing to [email protected] alias.
57
58 As immediate next steps, it is recommended that you download A2Z on your personal mobile device in case you
59 don’t have the same. Here are some key resources for you to be aware of before your last working day:
60
61 Update Personal Information (Email, Phone Number, Address, etc.): This is an important step hence please visit:
62 A2Z > Click on your profile > Manage personal information> Select Relevant field to be updated. Step by Step process
63 flow is also mentioned in Annexure I.
64
65 Accessing Amazon Tools When Off-Network
66 1) Accessing MyHR
67 MyHR provides you with direct support for answering questions on benefits, pay, leaves, and other HR topics. You
68 can access MyHR anytime through the A to Z app, even on a non-
69 Amazon mobile device. If you do not yet have the A to Z app, please see the section below for step-
70 by-step instructions for how to install it off-network. Once logged into the A to Z app, here’s
71 how you can access MyHR:
72 1. Tap on the question mark icon in the top-right corner of the screen
73 2. Select "MyHR" from the menu options
74 3. You will be directed to the MyHR portal where you can access HR resources,
75 benefits information, and submit requests
76 2) Installing the A to Z App
77 To access the A to Z app from outside the Amazon network:
78 1. Download the latest version of the A to Z app from the Apple or Google app store
79 2. Enter your Amazon username (alias only, without "@amazon.com")
80 3. Enter your regular Amazon password (the same one you use to log into your
81 computer)
82 4. You will receive a one-time password sent to your mobile number or personal email
83 5. If prompted for AEA authentication, cancel the AEA prompt, return to the main login
84 page, and enter your credentials again
85 3) Accessing Amazon Chime
86 Amazon Chime works on any network. To use Chime on your non-Amazon device (mobile) simply use the Chime app
87 on your mobile device or access it through a web
88 browser at https://app.chime.aws/
89 4) Accessing Amazon Email
90 a) To access Amazon email off-network, visit https://ballard.amazon.com/owa/ from any non-
91 Amazon device (mobile). You'll need your Amazon username, Yubikey, and
92 security key PIN. Below are step-by-step instructions:
93 b) Open the OWA website: Navigate to https://ballard.amazon.com in your browser
94 c) Enter your credentials: On the Midway Sign-in page, enter: Your Amazon alias, Your
95 Midway PIN, and then Click the Sign in button
96 d) Complete multi-factor authentication: When prompted with "Use Security Key", complete one of the following
97 options depending on which device you are using:
98 a. If you have a USB-C Port (Latest iPhones, iPads and Android devices): Insert your Yubikey into the USB-
99 C Port. Touch the Yubikey for a few seconds and you will be automatically redirected, if not, click on
100 Continue.
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101 b. If you have a lightning port (Older iPhones & iPads): Use lightning to USB-C adapter and then insert
102 your Yubikey into the USB-C Port. Touch the Yubikey for few seconds and you will be automatically
103 redirected, if not, click on Continue.
104 c. If you have a micro-usb port (Older Android devices): Use a micro-usb to USB-C adapter and then insert
105 your Yubikey into the USB-C Port. Touch the Yubikey for few seconds and you will be automatically
106 redirected, if not, click on Continue.
107 e) Finish the process: Once authentication is successful, immediately remove your YubiKey.
108 Here are a few key points to check if you are having trouble connecting:
109 • Ensure your YubiKey is properly inserted into the USB-C port
110 • Try connecting from a Safari or Chrome browser for the best experience. If you’re on
111 an Android device, ensure you’re not in “work profile” when on a Chrome browser.
112 • If you see a 'One-Time Password' text box, tap it first, then touch your Yubikey for a
113 few seconds
114 • If your security key is not automatically detected, dismiss the system prompt and
115 interact with Midway page directly
116 • If you cannot see your onscreen keyboard after successfully authenticating,
117 remember to remove your YubiKey immediately after you’ve authenticated.
118 • If you encounter any issues, verify your credentials and try again.
119 Technical Support Resources
120 If you need additional technical support, please visit https://firstaid.it.a2z.com/ (accessible off-network)
121
122 Insurance Card Download: You can download Insurance e-card for yourself and your dependents by using the
123 following path: A2Z (https://atoz.amazon.work/amazonbenefits) > Visit your Medi Assist (TPA) portal > Login using
124 your Amazon email ID and password> Enter the OTP shared to your personal device>Click on Policy>Download your
125 E-Card. You can also visit http://mybenefits.corp.amazon.com/. Step by Step Process Flow is also mentioned in
126 Annexure II.
127
128 Download critical documents that cannot be self-served after last working day:
129 a) PCS: AZA (https://atoz.amazon.work/profile)>Compensation Statements > Select required Annual PCS
130 (Please note PCS Summary will not be available on Allsec hence ensure you download it on priority) .
131 b) Terms of Employment: AZA https://atoz.amazon.work/profile)> Employment Documents> My Documents.
132 Download a copy for your records. (Please note this document will not be available on Allsec hence ensure
133 you download it on priority)
134
135 Pending Leaves Application: If you have availed unreported vacation, personal, and sick time in last few months that
136 are yet to be applied, please visit AZA. Ensure that your manager approves any overtime, night shift allowance (NSA),
137 or leaves.
138
139 Stocks/RSUs broker details: Go to AZA (https://atoz.amazon.work/profile)> Amazon Stocks >Your stockbroker link.
140 Please make a note of the same for future access.
141
142 Reimbursement Claim (Internet, Travel Expenses, Hotel, etc) through CONCUR: You can claim reimbursement by
143 using the following path: AZA (https://atoz.amazon.work) >Benefits and Pay>Submit Expenses> Concur > New > Start
144 a Report > Input Report Name & Select Applicable Policy > Create New Expense > Enter Required Details > Submit
145 Expense. Step by Step Process Flow is also mentioned in Annexure III. In an event of any pending expense to be
146 submitted beyond date of access removal, you can contact MyHR and share the break-up of expenses as updated in
147 Section B-Future Actions.
148
149 Corporate Card Surrender Process: If a corporate card has been issued to you (These include SBI corporate card,
150 CitiBank corporate card, P2P card, Corporate American Express, Diners Club, MasterCard Purchasing Card, and the
151 alike), please raise SIM (C - Corporate Cards; T - Card Closure Request / Employee Termination; I - relevant card type)
152 to cancel the card. Please include your manager’s alias in cc to support with any questions/approvals etc.
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153 Alternatively, you can also send an email to [email protected] to help with cancellation of your card. Once
154 done, cut the plastic in half and discard it.
155
156 Project Document Access: Please grant your manager access to any work documents stored on Workdocs. To
157 transfer file ownership:
158 • Use the credentials provided by your administrator to log in to the Amazon WorkDocs web client.
159 • On your Workdocs (https://amazon.awsapps.com/workdocs-amazon/index.html#) page, select check box next
160 to the item that you want to transfer. Don't select the folder name. Doing so opens the folder in Preview mode
161 and disables the Transfer command. Just select the check boxes.
162 • Open the Actions list and choose Transfer.
163 • The Transfer Resource Ownership dialog box appears.
164 • In the search box, enter the name of the new owner. If the search returns multiple names, choose the correct
165 recipient.
166 • Choose Transfer.
167 • The new owner receives a task under My Tasks in Amazon WorkDocs. After the new owner accepts the files,
168 they appear on that owner's My Docs page.
169
170 Obligations to protect Amazon Data: As an Amazon employee, at the outset of your employment, you undertook
171 obligations to protect all non-public Amazon data, and this obligation still applies. For example, that means you
172 cannot take copies of files containing confidential information, even if you created them. It also means you must not
173 copy or transfer them in any way (USB, cloud storage, email, etc.), and must delete any such files that you may have
174 elsewhere, such as back-up or printed. Amazon has the right to check for compliance with the confidential
175 information policy, and violations will be investigated and acted on.
176
177 B. Future Actions
178
179 • IT Assets Return Process: It is recommended to submit the IT assets tagged to your Amazon ID, to local IT in
180 person. Asset here includes (not limited to) Amazon-provided laptops or desktops, phones, associated IT
181 accessories such as laptop chargers, monitor, docking station and Amazon Access Badge Security Key, Yubikey
182 etc. that are tagged to your ID. Return ALL THE ASSETS and any company-issued phones wiped of personal
183 information, including Apple ID and Google accounts by handing them over to local IT. If you are not based out
184 of any of the Amazon office regions and you are a virtual employee, please wait for email from the IT team for
185 instructions on reverse logistics OR write to [email protected].
186
187 • Access to Allsec account after last working day: You will get a separate username and password from the Allsec
188 team after your last day of work. You can access the portal from outside the Amazon network
189 (https://www.allsechro.com/Amazonlogin) to download relieving letter, etc. You will have access to this tool
190 for up to 1 year after your last day of work. Ensure that you have provided your personal email id in
191 A2Z>Profile>Manage personal information on priority.
192
193 • Tax Exemption: For prorated tax exemption, ensure to upload the below documents (not limited to) as soon as
194 possible (before your LWD) post which access for all employees will be taken away. You can visit Allsec site
195 through Amazon SSO login or external login and submit documents as instructed for the tax exemption.
196 o Rent receipts along with rental agreement
197 o Leave travel allowance (LTA) bills
198 o Investment proof submission – You have time till your last working day to submit the investment proofs
199 for tax benefits (if eligible). Once all the proofs are submitted on Allsec portal, form 12BB will auto-
200 generate. You can download form 12BB from Allsec portal for your reference.
201
202 In addition to this also submit the following latest by 5 days after last working day:
203 • Gratuity forms (filled and signed mandatorily only if eligible)- Tax exemption for gratuity will be provided
204 only if you have submitted the signed gratuity declaration form.
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205 • Leave encashment declaration form (filled and signed mandatorily)–This form is to be filled if you have
206 availed any tax exemption from previous employer for leave encashment (not Amazon leaves). If you have
207 any questions on gratuity or leave encashment you can write to [email protected] .
208
209 • FORM 16 (for current year): By the first week of June of every year at the latest, Allsec will email your Form 16
210 to the personal email address you listed on A2Z .
211
212 • Meal Pass/Pluxee Card: In case you are eligible for a Meal pass card or Pluxee Card that has been activated, no
213 action is needed. In case you are eligible for Meal pass card or pluxee card but are yet to activate it, please
214 contact concerning team by writing an email to [email protected] or calling them by using this number-
215 022 6919 6919
216
217 • Insurance Portability: Please refer to Section D: Amazon India – Portability/Continuity options for Medical
218 Insurance & EAP support
219
220 • Returning a Prototype Device (Except Alexa Preview): A prototype is a tracked device developed by Amazon
221 and contains Intellectual Property (hardware or software) that has not been released to the public. If you have
222 any prototype devices, please follow these instructions to return all protype devices (except Alexa Preview).
223 They need to be shipped in a separate package as guided by the prototype POC and cannot be packed together
224 with IT Assets.
225
If you are based in BLR, HYD, DEL, MUM, VCC and Attn: Mugundan M (@mugundam)
other locations, you have the option to return device Amazon Development Center India Pvt Ltd
via interoffice shipping using an Amazon mailroom #40, Block B, 05th floor, Global Infocity,
MGR Salai, Perungudi, Kandanchavady,
Chennai, Tamilnadu - 600096
Phone: +91 9600115727
In-person (Hand delivery) (BLR Only) 9th Floor, EPS Lab,Aquila Building - BLR18 (Bagmane
Constellation Business Park)
Phone: +91 9600115727
Contact: [email protected]
If you are based in Chennai but not in MAA12 and Shipping Address:
MAA15 work location, your prototype return location
is MAA2 Amazon Development Centre India Pvt Ltd
#40, Block B, 05th Floor, Global Infocity,
MGR Salai Perungudi, Kandanchavady,
Chennai, Tamil Nadu – 600096 Contact: mugundam@,
PH: 9600115727

For Direct Walk-in

Amazon Development Centre India Pvt Ltd

#40, Block B, 06th Floor, Global Infocity,
MGR Salai Perungudi, Kandanchavady,
Chennai, Tamil Nadu – 600096
Contact: mugundam@, PH: 9600115727
If you have any questions, please contact Srisaran E
(qsrisara@).
If you are based out of MAA12 work location Amazon Development Centre India Pvt Ltd
Lower Stilt (LS), Upper Stilt (US), Ground to 12th
Floor, Infinity Towers
TRIL Infopark Limited SEZ, Infinity Towers, Tata
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Ramanujan IT City,
Rajiv Gandhi Salai, Near Tidal Park,
Old Mahabalipuram Rd, Taramani,
Chennai, Tamil Nadu – 600113

Contact: kagunase@, PH: 9003575857/ramjig@, PH:

9626202464
If you are based out of MAA15 work location Amazon Development Center India Private Limited
(ADCI MAA15 SEZ (B384))
Perungudi Real Estate Private Limited - SEZ.
Tower-A, 10th to 12th Floor and 14th to 28th Floor,
World Trade Center
5/142 Rajiv Gandhi Salai (Old Mahabalipuram Road),
Perungudi
Chennai, Tamil Nadu – 600096

Contact: kagunase@, PH: 9003575857/ramjig@, PH:

9626202464
226
227 • Returning an Alexa Preview Prototype from India: Prior to prepping your device for shipping, please DE-
228 REGISTER THE DEVICE on your Alexa app and physically, factory reset your device. This is to ensure that your
229 personal information remains confidential. Place your device and any accessories given with it in its original box
230 (if you still have it). Place inside another box and pack it appropriately, ensure the device will be protected during
231 shipping (do not use the original packaging as the shipping box). You can ship the device using any local courier
232 service to the below mentioned Amazon office with the address below:
233 Shipping Address:
234 Device Management Team
235 Attn: Mugundan M (@mugundam)
236 Amazon Development Centre India Pvt Ltd
237 #40, Block B, 05th floor, Global Infocity,
238 MGR Salai, Perungudi, Kandanchavady,| Chennai, Tamil Nadu - 600096
239 Phone: +91 9600115727.
240 Alternately you can also hand over the device (in person) at the mail room at BLR18 (Aquila) on 9th floor EPS
241 lab.
242
243 • Future Background Verification request: You can inform your future employer to email the request at
244 [email protected] .
245
246 • PF Details: Please ensure that you have updated the Aadhar in the UAN portal to ensure that the PF contribution
247 from your salary & FFS is made with EPFO, Govt of India.
248 o Sign in to https://unifiedportal-mem.epfindia.gov.in/memberinterface/
249 o Go to the Manage tab.
250 o Select KYC to access Aadhar KYC.
251 o Update your numbers and name per the Aadhar to complete the process.
252 For PF Nomination: Drop a mail to [email protected]
253 For National Pension Scheme (NPS) nomination (If applicable): For any clarifications on NPS, you can reach out
254 to HDFC Securities 022-30753495 or e-mail them at [email protected] (Monday to Friday,
255 8:30 a.m. to 5:30 p.m.).
256 Employee Stock Portal Detail: If you have vested shares as of the date of separation, access your Morgan Stanley
257 or Fidelity account or contact Morgan Stanley or Fidelity (as applicable).
258 o For vests from February 25, 2019 forward – Fidelity Investments 800-544-9354, www.netbenefits.com
259 o For vests from April 1, 2014 forward - Morgan Stanley 866-533-2575, www.stockplanconnect.com
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260
261 • India Childcare Policy: In case you have opted for childcare benefit under India Childcare Policy, benefit ends
262 on employee’s last day at work or upon employee request. The company does not offer any post-employment
263 or retirement coverage under this plan. Please reach out to ProEves to assess way forward approach. Contact
264 points at ProEves: [email protected], [email protected], [email protected]
265
266 C. Important Contacts
267
268 1. MyHR
269 If you have any questions, please reach out to MyHR as your first point of contact by sending emails to them at mhls-
270 [email protected]. They will address your queries within 1-2 business days.
271
272 2. Insurance Claims
273 For General Queries: - [email protected]
274 For Emergency Cashless only: - [email protected]
275 Other queries: 040 68172745/18003090910
276
277 3.PF Nomination
278 Drop a mail to [email protected]
279
280 4.National Pension Scheme (NPS) nomination
281 For any clarifications on NPS (if applicable), you can reach out to HDFC Securities 022-30753495 or e-mail them at
282 [email protected] (Monday to Friday, 8:30 a.m. to 5:30 p.m.).
283
284 5. IT support outside corporate network
285 Please reach out to: firstaid.amazon.com
286
287 D. Amazon India – Portability/Continuity options for Medical Insurance
288
289 Introduction
290 Amazon India provides Amazon Sponsored Group Medical Insurance to all blue badge employees and enrolled
291 immediate dependents (spouse/ same gender partner and children). All blue badge employees are auto-enrolled
292 into this plan from day one. The coverage ends on your last day of employment which is why it’s important to
293 understand portability options for self and all the enrolled dependents as well as continuity option available for
294 enrolled parents/parents-in-law under Voluntary Medical Insurance for Parents/Parents-in-law.
295 Portability
296 Portability is an important feature of group insurance benefits and refers to the option for an individual to continue
297 their insurance coverage when they exit. Portability eliminates the vulnerability of not having medical insurance
298 coverage by allowing employees to convert their coverage into a retail plan. Our insurer, National Insurance
299 Company (NIC) offers portability which allows Amazonians to convert their group medical insurance, including any
300 earned waiting period benefits, into a retail policy, when you purchase one of their plans
301 Advantages of porting your medical insurance
302 • Coverage for pre-existing conditions, provided you have been employed by Amazon India for four continuous policy
303 years without a break in your tenure on the date of your exit. If your tenure with Amazon India is less than four years,
304 applicable waiting periods apply. Kindly refer to FAQ 6 for more details.
305 • Waiver of 30-day waiting period before you can submit claims.
306 • Waiver of 1st year waiting period on certain diseases provided you have been employed by Amazon India for one
307 year without a break in your tenure.
308 • Waiver of 2nd year waiting period on certain diseases provided you have been employed by Amazon India for two
309 continuous years without a break in your tenure.
310 Conditions under portability
311 • You must initiate the portability option 30 days prior to your last working day for it to be effective the following
312 day. Kindly refer to the below “process flow” section for more details.
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313 • Once initiated, you will get a grace period of 30 days from your last working day with Amazon India to pay the
314 premium amount due towards medical insurance.
315 • If you do not initiate the portability option, it will cause a break in your insurance coverage and you will lose the
316 portability advantages outlined above. Age restrictions, underwriting and coverage for pre-existing conditions will
317 be applied, as defined by the terms and conditions of the retail plan.
318 • To exercise the portability option, an employee (and the enrolled dependents) is required to have been enrolled
319 in the Amazon India Group Medical Insurance plan for a minimum of one policy year, which is July 1 to June 30. This
320 means that you must have been enrolled in the plan since July 1, 2024 at a minimum, to be eligible to use the
321 portability option.
322 • The insurance company will suggest a suitable retail medical insurance policy and premium based on different
323 factors, such as your age, preferred sum insured amount, tenure, coverage history and claim history for yourself and
324 any dependents insured under the plan.
325 • Based on your medical history, the insurer may ask you/ your dependents to undergo medical tests if you or your
326 dependents were enrolled in the group medical insurance plan for less than four years.
327 • Parental entry age is restricted to 80 years when purchasing a retail plan through the portability option.
328 • Additional terms and conditions may apply as per the standard policy conditions for each insurance plan.
329 Process flow
330 • Initiate the portability request by submitting the filled in portability form to [email protected] and
331 [email protected] with cc to [email protected] and [email protected] along with
332 details of the members that you wish to cover by using the portability option. Proposal form is attached as
333 Annexure IV. Alternatively, you can download the form from A to Z page.
334 • The Mercer Marsh Benefits team will email you the suitable proposal (e.g. National Mediclaim Policy/ New
335 National Parivar/ National Sr. Citizen Mediclaim policy) along with the initial premium details and policy
336 conditions within 3 to 4 working days.
337 • Share the filled in proposal form (included in the portability request form), including the list of documents given
338 in Annexure C to [email protected] and [email protected] with cc to
339 [email protected] and [email protected] within 48 hours.
340 • The insurer will share the final quote and bank details to which the premium needs to be paid. You are required
341 to pay the required premium within 30 days from your last working day at Amazon India.
342 • The insurer will issue your retail policy within 30 calendar days and send it to the personal email as indicated in
343 the portability form.
344 • Once the policy is issued, coverage will start on the first day after you exit the company (e.g. If your exit date is
345 June 1, 2025, then coverage will be effective from June 2, 2025) or the date of payment (if the payment is
346 received by the insurer within the grace period of 30 days), whichever is later. (E.g. if payment is made on June
347 15, 2025 then coverage effective date is June 15, 2025).
348 Continuity
349 All the exit employees have an option to continue the Voluntary Medical Insurance for Parents/Parents-in-law till
350 the policy end date. Employee has to reach out to Mercer Marsh team on [email protected] , 30
351 days prior to last working day with Amazon India.
352 If opting for Continuity:
353 • Premium will not be refunded and the parental plan will continue till policy end date. The additional
354 premium due till the end of policy year will be recovered from full and final settlement. All terms &
355 conditions of the policy remains same.
356 If not opting for Continuity:
357 • The premium charged from beginning of the policy year in July till the month of exit will not be refunded.
358 • The premium due in the exit month will be refunded on pro-rata basis subject to NIL claims and plan will
359 terminate on last working day.
360 • In case of claim, balance premium amount due till the end of policy year will be recovered from full and
361 final settlement.
362
363 E. EAP (Employee Assistance Program) Support
364 EAP Provider: Workplace Options
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365 Freephone: 000 80005 03830

366 Direct Dial: +91 80 66080056
367 For additional details please refer to Section E-EAP Support
368
369 Introduction
370 Free counselling and support available 24 hours a day, 7 days a week. This service is independent, impartial, and
371 confidential.
372 Get help with the following:
373 • Mental health support – Professional counselors offer free, confidential support for depression, stress, anxiety,
374 relationships, substance-use disorder, domestic violence, and more.
375 • Major life events – Professional counselors can help you manage your emotions during pregnancy, parenthood,
376 adoption, marriage and cohabitation, separation, divorce, relocation, grief, and more.
377 • Everyday living – Life is busy, so getting help with everyday tasks can give you more time to do the things you love
378 and create memories with the people who matter most to you. This includes support for child care, elder care, work-
379 life integration, workplace pressures, change, and more.
380 • Financial matters – You can get free phone consultations for financial issues, including retirement, budgets, debt,
381 and other money management situations.
382 Available support
383 Support through Workplace Options is provided based on where you live and available in most local languages. All
384 phone services are toll free. Phone support is available 24/7/365. You also have 24/7 access to online resources
385 through https://amazon.helpwhereyouare.com
386 Toll Free: 0008 000 503 830 | Direct Dial: +91 80 66080056
387
388 F. India Benefits
389 Group Medical Insurance (GMI) – Employees and enrolled immediate dependents
390 Full time employees and fixed-term contractors and their enrolled dependents are eligible for medical insurance
391 benefit up to INR 500,000. The MSA benefit which comprises of health check, major diagnostic coverage, dental
392 reimbursement and flu vaccination is a part of overall medical insurance limit.
393 Additional coverage is available for employees who opted for voluntary top-up plans under My Flex Benefits program
394 available from July 1, 2025 onwards, for self and enrolled dependents.
395
396 Group Medical Insurance (GMI) – Parents and/or Parents-in-law
397 Employees who opted for voluntary parental plan have medical insurance eligibility for enrolled dependents up to
398 the extent of available coverage amount.
399
400 Continuity of parental plan till policy end date – June 30, 2026
401 All the exit employees have an option to continue the parental plan till the policy end date. Employee has to reach
402 out to Mercer Marsh team on [email protected] , 30 days prior to last working day with Amazon
403 India.
404 If opting for Continuity:
405 • Premium will not be refunded and the parental plan will continue till policy end date. The additional premium due
406 till the end of policy year will be recovered from full and final settlement. All terms & conditions of the policy remains
407 same.
408 If not opting for Continuity:
409 • The premium charged from beginning of the policy year in July till the month of exit will not be refunded.
410 • The premium due in the exit month will be refunded on pro-rata basis subject to NIL claims and plan will terminate
411 on last working day.
412 • In case of claim, balance premium amount due till the end of policy year will be recovered from full and final
413 settlement.
414 For more details regarding insurance coverage, you can write to: amazonindiainsurance @marsh.com with a cc to:
415 [email protected] and [email protected] .
416
417 Claim Submission Process for Group Medical Insurance
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418 1. Scan all the mandatory documents and medical documents required for claim processing. Attached below is an
419 indicative list of documents, additional documents may be required as per assessment:
420 • Signed Claim form. KYC form is mandatory for Claims above (INR 100,000)
421 • Main Hospital bills in original (Original Hospital Payment Receipt with serial no, bill no; signed and
422 stamped
423 by the hospital) & Itemized bills.
424 • Discharge card / Summary (Original)
425 • Attending doctor’s bills and receipts and certificate regarding diagnosis (if separate from hospital bill)
426 • Original Investigation reports or attested copies of bills & receipts for medicines, Investigations along with
427 Doctors’ prescription in original & laboratory.
428 • Follow-up advice or letter for line of treatment after discharge from hospital.
429 • Break-up with details of pharmacy items, materials, Investigations even though it is in the main bill.
430 • In case the hospital is not registered, then claim will not be honored.
431 • In case of newly registered Hospital, please get a letter on the letterhead mentioning the number of beds
432 and availability of doctors and nurses around the clock.
433 • In case the hospital is not registered, please get a letter on the letterhead mentioning the number of beds
434 and availability of doctors and nurses around the clock.
435 • In non-network hospitalization, please get the hospitals & doctors registration number in the hospital
436 letter head and get the same signed and stamped by the hospital
437 • In case of accident, please note FIR or MLC (Medico legal certificate) is mandatory. Original death
438 summary
439 in case of death claims.
440 • Cancelled cheque with employee name printed to transfer claim amount to employees’ bank account
441 2. Email the scanned documents to given e-mail address with Employee ID mentioned in the subject line followed
442 by request type (enquiry/reimbursement claim submission): [email protected] with a cc
443 [email protected] and [email protected]
444 3. Claim ID will be generated and shared with you for further tracking via email or contact center:
445 Medi Assist Toll-free number: 040-6817-2745, 040-6817-8530
446 The contact center numbers can be used for any cashless/emergency hospitalization support required for self-
447 enrolled dependents.
448
449 G. Frequently Asked Questions (FAQs)
450 Full and Final Settlement FAQs
451 Q. When will I receive my full and final settlement payments (FFS 1 and FFS 2) and my relieving letter?
452 FFS 01 (first payment)
453 • FFS 01 consists of fixed components and base pay including wages, salary, ex gratia, sign-on bonus, and so
454 on.
455 • Employees eligible for Gratuity will be paid out separately but on the same day as FFS 01. Gratuity payslip
456 and FFS 01 Payslip will generate separately on Allsec platform.
457 • FFS 01 will be paid within 2 business days from your last working day. FFS 01 will also comprise of deductions
458 such as Anytime Pay and salary advance deductions, short pay deduction, statutory deductions (PF, PT,
459 income tax, and so on), food coupon recovery, relocation.
460
461 FFS 02 (second payment)
462 FFS 02 is subject to release after stakeholder clearances and exit lock and consists of balance payable and receivable
463 components such as:
464 • MyTime Inputs - shift allowance, overtime and leave encashment.
465 • All Allowances and Bonuses - RnR cash and Tax, WFH allowance, vaccination Bonus, SPO bonus, contractual
466 bonus, AWS sales commission, referral bonus and so on. These bonuses and allowances are subject to
467 timely input received from business managers and POC.
468 • Transport allowance basis work location.
469 • Pending gratuity payable or receivable basis Gratuity Form submitted by employee.
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470 • RSU payments and receivables basis vesting done till LWD.
471 • Receivables such as notice pay, laptop deprecated amount, open receivables of FFS 01, pending Anytime
472 Pay, salary advance and short pay (if not recovered entirely in FFS).
473 • Any last work day changes done will also impact the FFS 02 payment as there might be balance base salary
474 payable or recoverable based on the new LWD.
475
476 Important Points
477 • Employees must contact MHLS for queries in payslips or payments and any balance inputs for payout will be
478 verified by exit team with the stakeholders before sharing with payroll.
479 • For delayed inputs there might be revisions in FFS 02 and is subject to payment 8-10 working days from the time
480 new inputs are received from Exits team to payroll.
481 • Employees must update their personal email address on A to Z as they will receive a unique user ID and password
482 within 48 hours of their last working day to access Allsec in order to download previous and final payslips.
483 • Employee must submit gratuity form and leave encashment form during employee clearance itself.
484 • Relieving letter will be available on Allsec portal, along with second payment, provided final settlement amount
485 is positive and there are no receivables pending from the employee.
486
487 To avoid delays in your full and final settlement, the employee should return all physical Amazon assets, such as
488 laptop, prototype devices, badge, and the like as soon as possible.
489
490 Q. How will I be able to download my final pay slip?
491 You will be emailed a unique user ID and password within 48 hours of your last working day that can be used to
492 access AllSec and download your previous and final pay slips.
493
494 Q.I have a question about gratuity eligibility and its calculation.
495 Gratuity is paid as per Payment of Gratuity Act 1972.
496 As per the latest guidelines from the Amazon compliance, any statutory deduction or other deduction should not
497 get adjusted from the gratuity component and gratuity will be paid out along with Full and Final 1st installment but
498 in a separate bank transfer. The process of gratuity payout is noted as below:
499 • Payment will be done based on eligibility criteria of gratuity and will credit within 2 business days from last
500 working day. Separate payslip will generate on Allsec.
501 • Employee is expected to submit gratuity form in employee clearance within last working day else gratuity will
502 be taxable in hands of employee during FFS 02 payout.
503 • If LWD is preponed or postponed then gratuity will be recalculated and balance will be cleared or recovered will
504 be during FFS 02 payout. The recovery will reflect in FFS 02 payslip.
505 • If employee was active in LWD month and is eligible for Gratuity pay, it will be paid along with FFS 02. Separate
506 payslip will generate on Allsec.
507
508 Eligibility
509 • Regular employees (Blue badge) who completes 4 years and 190 days of continuous service (without gap) in one
510 tenure in India.
511 • Consultant employee will be paid based on the days served in the organization in one continuous tenure in India.
512
513 Gratuity calculation
514 Regular employee: 15/26 x last drawn basic salary x (number of years worked).
515 Note: To calculate the number of years worked, less than half a year is rounded down, while at least half a year is
516 rounded up.
517 For example, 6.49 (6 years 182 days) years is counted as 6 years, while 6.5 (6 years 190 days) years and above are
518 counted as 7 years.
519
520 Q. How does leave encashment work?
521 Leave encashment details are as follows:
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522 • Applicable only on Annual leaves.

523 • Maximum accumulation is allowed for 60 working days of annual leaves.
524 • Encashment of unused annual leaves, maximum up to 60 days, is permitted only at the time of
525 termination of employment (voluntary/involuntary) and is processed as part of full and final settlement.
526 • Unused Annual Leave cannot be used to offset the notice period for termination of employment by the
527 employee or the organization.
528 • Calculation: (annual base pay / 251) * number of unused Annual Leave days (annual Leave balance per
529 MyTime on the last date worked. Round down (number of calendar days remaining in the leave year *
530 15/365).
531
532 Insurance/Portability FAQs
533 Q. Can I continue my group medical insurance coverage even after I quit Amazon by paying the premium?
534 No, you will not be able to continue with coverage under the group medical insurance policy after you exit Amazon
535 India. However, you have the option to use portability option to purchase a retail plan with NIC.
536
537 Q. Will the benefits of the retail plan that I can purchase through the portability option be the same as the current
538 benefits that I have in my Group Medical Insurance plan provided by Amazon India?
539 No, the benefits will not be the same as your current group policy, but they may be better than a normal retail policy
540 that you purchase from the open insurance market.
541
542 Q. Can I cover my parent(s)/ parent(s)-in-law under the portability option if they are not currently enrolled in the
543 Voluntary Parental medical insurance policy?
544 No, the portability option only applies to individuals who have been enrolled in the Amazon Group Medical Insurance
545 plan for at least one continuous policy year i.e. from July 1 to June 30.
546
547 Q. What are the advantages to using the portability option?
548 Some of the major benefits include:
549 • Waiver of pre-existing conditions if you and your dependents have been employed by Amazon for four continuous
550 years without a break in tenure. If you have less than four years tenure with Amazon, a waiting period will apply.
551 • Waiver of the 30-day waiting period
552 • Waiver of the 1st & 2nd year waiting period
553
554 Q. What policies are available when I use the portability option?
555 NIC offers a number of retail medical plans that you can purchase using the portability option:
556 • Family Floater – Self + Spouse + 2 Children
557 • Individual Policy – For members above 18 years / Parent(s)/ Parent(s)-in-law / Same gender partner
558
559 Q. Are pre-existing conditions covered under the retail insurance plan when I use the portability option?
560 If you have been employed for four continuous years at Amazon India, then all pre-existing conditions will be covered
561 in the new retail insurance plan that you purchase through the portability option. However, a waiting period will
562 apply for employees with less than four years’ tenure. For example, if you have been employed by Amazon India for
563 two years and exit the company, a two- year waiting period will remain in your new retail plan when purchased
564 through the portability option.
565 Q. If I have been employed for four years with Amazon India but enrolled my parent(s) in the voluntary parental
566 medical insurance policy only two years back, will the portability option be offered?
567 Yes, the portability option will be allowed. However, because the parents have received only two years of continuous
568 coverage, a waiting period for another two years will remain.
569
570 Q. What is the difference between retail plans and corporate plans? Where can I get more details before deciding
571 to opt for portability?
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572 Corporate policies are tailor-made plans for employees; retail policies are standard policies as filed by insurers with
573 the Insurance and Regulatory Development Authority (IRDA). Please contact the Mercer Marsh Benefits team to get
574 more details.
575
576 Q. Are maternity expenses covered through the portability option?
577 Maternity is covered up to 10% of the sum insured maximum up to INR 30,000 in case of normal delivery and INR
578 50,000 in case of caesarean section. Under the National Parivar policy pre-& post-natal expenses are covered 30
579 days prior to the delivery and 60 days following the delivery of the child, within the maternity limit. A waiting period
580 of 36 months is applicable to both employees and their spouse, irrespective of tenure with Amazon.
581
582 Q. What will happen if I pay the new premium for my retail plan after my exit date from Amazon?
583 To ensure continuity of your coverage, the payment should be made within 30 days of your last working day (LWD),
584 the policy start date will be from the payment date. If the payment is made after the 30-day grace period, the
585 portability request will be withdrawn and new retail plans will be shared if requested, without the advantages of
586 portability.
587
588 Q. What happens if I joined Amazon in the current policy period i.e. after July 1, 2025, can I use the portability
589 option?
590 You can then opt for retail plan & reach out to [email protected] with a cc to
591 [email protected] for details.
592
593 Q. What is the expected response time from the insurer?
594 For any queries: 3-5 working days
595 For premium confirmation: 5 working days post submission of the portability request form
596 For premium acknowledgement: 2 working days
597 For issuance of policy: 10 to 15 working days from the date of receipt of all documents
598
599 Q. What are the documents that are required in order to submit the portability request?
600 The documents required are:
601 • Completed proposal form
602 • Cancelled cheque (supporting bank account details)
603 • One stamp size photograph for each insured person
604 • Pre-policy checkup reports (if applicable)
605 • Copy of existing health insurance policies (if applicable)
606 • Proof of identity (any one document)
607 • Proof of residence (any one document)
608 • Copy of IT Certificate/ IT Return (wherever applicable)
609 • PAN details (in case PAN is not available, form 60 or 61 as per Rule 114B of the Income-tax Rule, 1962
610 must be submitted)
611 The details of the same can be found in Annexure
612
613 Q. Can I opt for portability if I am quitting Amazon India in an emergency situation?
614 Yes, you can avail portability option. Please send the duly filled proposal form.
615
616 Q. Can I opt for portability if I quit Amazon India on a less than 7 days’ notice period?
617 Yes, you can avail portability option by sending the duly filled proposal form as detailed in process flow. Make sure
618 that you mark it to your personal email address as well for communication after last working day with Amazon India.
619 If the premium payment is made after the LWD but within the 30 days grace period, the policy start date will be
620 from the payment date. If the payment is made after the 30-day grace period, the portability request will be
621 withdrawn and new retail plans will be shared if requested, without the advantages of portability
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622
623 Benefits FAQs
624 Q. What will happen to my insurance and other benefits? Will it continue after my termination date?
625 • Medical insurance cover and other benefits under My Flex Benefits program for self, dependents and
626 parents/PIL (if enrolled) will end on termination date.
627 • Childcare benefit will automatically end on the termination date. The company does not offer any post-
628 employment coverage under this plan. For more details, visit Childcare policy.
629 • EAP support will continue for 90 days post the termination date. For more details on available EAP support,
630 visit Employee Assistance Program (EAP) A to Z page.
631 • The NPS contribution will discontinue on the termination date.
632 • Encashment of unused annual leaves, maximum up to 60 days, is permitted only at the time of end of
633 employment (voluntary/ involuntary) and is processed as part of full and final settlement. Calculation:
634 (annual base pay / 251) * number of unused Annual Leave days (annual Leave balance per MyTime on the
635 last date worked. Round down (number of calendar days remaining in the leave year * 15/365).
636
637 Q. I have pending medical bills to be claimed, how will I claim without any access to Amazon network?
638 Yes, you can claim reimbursement for admissible medical expenses incurred before the termination date. You will
639 get a grace period of 30 days to submit the claims after the termination date. Write to [email protected] with
640 a cc marked to [email protected] for assistance.
641
642 Q.What is the medical insurance support you’re providing along with my severance package?
643 There is no medical insurance support available within the severance package.
644
645 Q. What if I need a hospitalization support for my dependent?
646 Amazon India will provide insurance coverage for all admissible expenses where DOA (date of admission) is on or
647 before the termination date. Note that the coverage will cease once the current hospitalization that started before
648 the termination date ends, there will be no further coverage available under corporate plan.
649
650 Q. My spouse is due for delivery; how can I avail cashless support at hospital without any access to MyBenefits?
651 Yes, you can avail cashless support for enrolled spouse before the termination date. Connect with Medi Assist for
652 claims related assistance:
653 Medi Assist contact information:
654 • Toll-free number: 040-6817-2745, 040-6817-8530
655 • Email (for all queries): [email protected]
656 • Escalation 1: [email protected]
657 • Escalation 2: [email protected]
658
659 Q. I am in the middle of my EAP counselling, can I continue that?
660 EAP support will continue for 90 days post the termination date.
661
662 Q. My parents are covered under the group insurance plan and critically ill. Can I continue my Amazon policy?
663 There is no option to continue with Group Medical Insurance policy post the termination date. You can opt for
664 insurance portability or continuity option available for enrolled parents and/or parents-in-law. Write to
665 [email protected] with a cc marked to [email protected] for more details
666
667 Q. My child is enrolled at a daycare center and it is a sponsored benefit from Amazon. What happens to my child’s
668 enrollment?
669 Childcare benefit will automatically end on the termination date. The company does not offer any post-employment
670 coverage under this plan.
671
672 Q. I am entitled to a monthly meal voucher benefit, will I get it during job search period?
673 The meal voucher benefit will discontinue on the termination date.
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674
675 Q. I have an internet connection that I use for work and claim monthly internet reimbursement from Amazon.
676 Will I get that allowance during job search period?
677 This benefit will be discontinued on the termination date.
678
679 Q. I have a remaining balance in my outpatient benefit. Will this be added to my full and final settlement (F&F)?
680 Medical Spending Account (MSA) is part of overall medical insurance policy in India and is not a separate benefit.
681 The unutilized balance amount will be forfeited on the termination date.
682
683 Q. If there is a continued hospitalization with date of admission (DOA) before the termination date, will Amazon
684 India cover the expenses?
685 Yes, Amazon India will provide insurance coverage for all admissible expenses where DOA is on or before the
686 termination date. Note that the coverage will cease once the current hospitalization that started before the
687 termination date ends, there will be no further coverage available under corporate plan.
688
689 EAP FAQs
690 Q. What is Workplace Options?
691 Workplace Options is our service provider for Employee Assistance program (EAP).
692 Q. How much will EAP services cost me?
693 All EAP services are provided at no cost to you, your family, and other household members, including dependents.
694 Q.I have not registered for EAP support so far, how can I avail the service without access to Amazon network and
695 after my termination date?
696 You are automatically enrolled with the EAP vendor – WPO. You can call 0008 000 503 830 or Direct dial : +91 80
697 66080056 to schedule an appointment by providing your Amazon alias or employee ID.
698 Q. What services do I get from EAP?
699 Workplace Options offers professional counsellors who can provide you and your family members with free,
700 confidential support for depression, stress, anxiety, relationships, substance-use disorder, domestic violence, and
701 more. Access to Online Portal – https://amazon.helpwhereyouare.com. You are required to register yourself. you
702 can find the help and support you need, in the ways you prefer, at your pace. Read articles, use interactive tools,
703 search for community resources, and more.
704 Q. Is it confidential?
705 Yes. All discussions with Workplace Options are confidential. No personal information will be shared with Amazon,
706 and no one will know you contacted the EAP unless you share that information with others. By law, Amazon only
707 receives summary data on how many employees use the EAP and what types of services are requested most often.
708 Q. What happens when I call the Toll-free Number?
709 When you call Workplace Options, you will be connected to a live EAP professional who will ask you a few questions
710 to better understand your concerns, guide you through your options, and connect you with a specialist who will help
711 you. They will find the right support for you.
712 Q. Is providing a name to EAP vendor mandatory? If so, how is confidentiality protected in this instance?
713 Providing the name to the EAP is not required to receive urgent support. However, if a user wants to request short
714 term counselling, WPO has a duty of care to collect the name and address of the individual. At this stage
715 confidentiality is protected digitally by WPO’s Case Management system. All WPO staff and counsellors are bound
716 to confidentiality by their professional accreditations and through their yearly contractual clause to abide by the
717 confidential nature of the service. WPO will not confirm to Amazon that an employee has even interacted with the
718 service unless explicit consent is granted.
719
720 Annexure
721 Annexure I-Updating Personal Information
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722

723
724 Annexure II-Download Insurance Card

725
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726

727
728 Annexure III-Submit Expenses

729
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730

731

732
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733
734 Annexure IV-Form for portability request

DETAILS REQUIRED FOR PROVIDING QUOTE ON PORTABILITY

1 EMPLOYEE NAME :-

2 EMPLOYEE ID:-
DATE OF BIRTH (DD/MM/YYYY
3 FORMAT):-
DATE OF JOINING (DD/MM/YYYY
4 FORMAT):-
DATE OF LEAVING (DD/MM/YYYY
5 FORMAT):-

DEPENDENT DETAILS :-

1 NAME OF SPOUSE:-
DATE OF BIRTH (DD/MM/YYYY
2 FORMAT):-
3 NAME OF CHILD 1:-
DATE OF BIRTH (DD/MM/YYYY
4 FORMAT):-
5 NAME OF CHILD 2:-
DATE OF BIRTH (DD/MM/YYYY
6 FORMAT):-
7 NAME OF FATHER:-
DATE OF BIRTH (DD/MM/YYYY
8 FORMAT):-
9 NAME OF MOTHER:-
DATE OF BIRTH (DD/MM/YYYY
10 FORMAT):-
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Quote will be issued once we receive the SI opted & claim confirmation of last 4 years for self & dependents from TPA

DETAILS REQUIRED ALONG WITH PROPOSAL FORM BEFORE ISSUING THE

POLICY

1 AADHAR NO.:-
2 PAN NO.:-
3 MOBILE NO.:-
4 ALTERNATE EMAIL ID:-
5 ADDRESS WITH PINCODE:-

735