Lecturer: Mai NgocL/O/G/O
Khuong
Group 5
Chapter 7:
Emotions and Moods
How do you feel today?
Emotions and Moods
There are two possible
explanations:
1. Myth of Rationality – no frustration, fear, anger,
love, hate, joy, grief and similar feeling at job.
2. Emotions are Disruptive – Negative – Frustrate the
performance of employee, rarely constructive –
enhance performance.
What are Emotions and Moods?
Affect
A broad range of feelings that people experience. It
can be experienced in the form of emotions and
moods
Emotions Moods
Feelings that tend to less
Intense feelings that are intense than emotions and
directed at someone or that lack a contextual
something stimulus.
Emotions anh Moods Differentiated
Emotion Moods
Caused by specific event. Cause is often general and unclear
Very brief in duration (seconds or Last longer than emotions (hours
minutes). or days).
Specific and numerous in nature More general ( 2 main dimensions
(many specific emotions such as - positive and negative affect – that
anger, fear, sadness, happiness, are comprised of multiple specific
disgust, surprise). emotions)
Usually accompanied by distinct Generally not indicated by distinct
facial expressions. expressions.
Action oriented in nature. Cognitive in nature.
Some Aspects of Emotions
Biology
Intensity
Frequency and duration
Rationality and
Emotions
Fuctions of emotions
The Biology of Emotions
The area of the brain known as the limbic system
is highly involved in emotion.
It combines higher mental functions and primitive
emotion into a single system, often referred to as
the emotional nervous system.
Intensity
People give different responses to identical
emotion – provoking stimuli.
Frequency and Duration
How often? How long?
Some emotions occur Emotions also differ
more frequently than in how long they last.
others
Functions of Emotions
The emotions are not irrational.
Decisions be made on thinking and feelings.
Emotions serve functions:
Positive affect: excitement, self-assurance,…
Negative Affect: nervousness, stress,…
Positivity offset: a mildly positive mood at zero input.
Evolutionary psychology.
Sources of Emotions & Moods
1. Personality:
- Built in tendencies to experience certain moods &
emotions more frequently.
- Affect Intensity – difference in strength to experience
emotions.
2. Day of the Week and Time of the Day:
- Day later in week or near to week end are felt with
good emotions and moods.
- Early time of the day is felt with bad moods.
Sources of Emotions & Moods
3. Weather:
People are of the opinion that their
moods are good or bad due to
weather conditions but research
has not such evidence.
4. Stress:
Mounting level of stress worsen our moods.
Stress takes toll on our moods.
5. Social Activities:
Type of activity – physical, informal, epicurean create
more positive affect than attending meetings and
sedentary.
Sources of Emotions & Moods
6. Sleep:
Less and poor quality puts in bad mood and impairs
decision making and control on emotions.
7. Exercise:
Enhances positive moods – not much
strong – do not expect miracles.
8. Age:
Early age is with good moods – wrong.
People learn to improve emotional experience with age
& have fewer negative emotions as they get more older.
Sources of Emotions & Moods
9. Gender:
Women experience emotions more intensely as
compared to men except anger. But it depends how
someone is culturally socialized.
Men – are more tough – expression of emotions distorts
the masculine image.
Women – are expected to express more positive
emotions than men – example shown by smiling.
External Constraints on Emotions
External
constraints on
emotions
Organizational Cultural
Influences Influences
Emotional Labor
Emotional labor:
An employee’s expression of organizationally
desired emotions during interpersonal transactions
at work.
Emotional dissonance:
Occur when employees have to project one emotion
while simultaneously feeling another.
Felt versus Displayed Emotions
Felt emotions: an individual’s actual emotions.
Displayed emotions: those that the organization
requires workers to show and considers appropriate
in a given job.
Surface acting: hiding one's inner feelings and
forgoing emotional expressions in response to
display rules.
Deep acting: trying to modify one’s true inner
feelings based on display rules.
Emotional Intelligence
Social skill
Emotional
Self-
awareness. intelligence Empathy
Manage
emotional cues
Self- Self-
management. motivation
Emotional Intelligence
Self-awareness:
Being aware of
what you are doing.
Emotional Intelligence
Self-management:
The ability to manage your own emotions and
impulses.
Emotional Intelligence
Self-motivation:
The ability to persist in the face of setbacks and failure.
Emotional Intelligence
Empathy:
The ability to sense how others are feeling.
Emotional Intelligence
Social skill:
Ability to handle the emotions of others.
Emotional Intelligence
Play an important role in job performance.
People with high EI detect emotions in others,
control their own decision, handle interaction well.
Example:
Roosevelt, Kenedy, Reagan (successful).
Johnson, Carter, Nixon (unsuccessful).
Applications
of
Emotions & Moods
to
Organizational
Behavior
Selection
More employers
starting to use EI
measures to hire
people.
Higher EI scores,
achieve more success
(2.6 times more than
who didn’t have).
Selection
Increasing Net Value
Cut turnover rates more than
90%.
Save $3 million in hiring and
training cost.
Decision Making
Depress people: Positive people:
Make more accurate judgments, Have better problem solving
process information slowly and skills, easier to understand
weigh all possible options. and analyze information.
Creativity
Motivation
Positive moods at work
are likely to have a more
motivated workforce.
Leadership
Emotions help convey messages more effectively.
Interpersonal Conflict
Being critical to identify and work through the
emotional elements in any conflict.
Negotiation
Emotions may impair negotiator performance.
Customer Service
EMOTIONAL DISSOANCE
Job Burnout Declines in Job Lower Job
Performance Satisfaction
Customer Service
Affect service quality delivered to customers.
Affect customer relationships.
Emotional Contagion
transfer
People’s emotions Other’s
Job Attitudes
Feeling toward job
Belief about job
Attachment to job
Job Attitudes
“Never take your work home with you”
Positive job attitude:
A good day at work a better mood a home
Job Attitudes
“Never take your work home with you”
Negative job attitude:
A bad day at work a bad mood a home
Deviant Workplace Behavior
Does not conform to the workplace norms and values.
Affect the organizational structure, harmony and performance.
Negative emotions.
Jealous-
ness of
coworker’s
Feeling success
slighted
Financial
trouble
Employee Deviance
Deviant Workplace Behavior
Less productivity, loss of business.
L/O/G/O
