CONSUMER AND THEIR
RIGHTS.
~Shreya Sharma
~10th A
~Roll no. 24
INTRODUCTION
We go to shops , markets , malls etc. and
buy good services and daily life
requirements. In exchange of these good
we give them money and return back
home with satisfaction but not always
because of high price . Bad quality , fake
advertisements or damaged product etc.
This is done because we are not aware of
our consumer rights.
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WHO IS A
CONSUMER??
Consumers can be either an
individual or group of people who
purchase or use goods and services
solely for personal use, and not for
manufacturing or resale. They are
the end-users in the sales
distribution chain.
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WHAT DO WE MEAN
BY CONSUMER
RIGHTS?
The definition of Consumer right is
‘the right to have information about
the quality, potency, quantity, purity,
price and standard of goods or
services’, as it may be the case, but
the consumer is to be protected
against any unfair practices of trade.
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CONSUMER
PROTECTION ACT
• The Consumer Protection Act was passed in 1986 and
it came into force from I July, 1987. The main
objectives of the Act are to provide better and all round
protection to consumers and effective safeguards
against different types of exploitation such as defective
goods, deficient services and unfair trade practices. It
also makes provisions for simple, speedy and
inexpensive machinery for redressal of consumer's
grievances.
• Consumer Protection Act, 2019 is an Act of the
Parliament of India. It repeals and replaces the
Consumer Protection Act, 1986
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CONSUMER
MOVEMENT
During 1960s, in India, the consumer movement were
originated as social force to protect the interest of consumers
against the malpractices adopted by marketer.
Some of the main reasons for Consumer Movement were:
• Lack of legal system to protect the consumers from
exploitation at markets.
• Rampant food shortages
• Black marketing
• Hoarding
• Adulteration of food and edible oil
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“
CONSUMER
RIGHTS
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RIGHT TO
SAFTEY!
• Means right to be protected against the marketing of
goods and services, which are hazardous to life and
property. The purchased goods and services availed of
should not only meet their immediate needs, but also
fulfil long term interests.
• Before purchasing, consumers should insist on the
quality of the products as well as on the guarantee of
the products and services. They should preferably
purchase quality marked products such as
ISI,AGMARK, etc
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RIGHT TO BE
INFORMED!
• Means right to be informed about the quality, quantity,
potency, purity, standard and price of goods so as to
protect the consumer against unfair trade practices.
• Consumer should insist on getting all the information
about the product or service before making a choice or
a decision. This will enable him to act wisely and
responsibly and also enable him to desist from falling
prey to high pressure selling techniques.
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RIGHT TO
CHOOSE!
• Means right to be assured, wherever possible of access
to variety of goods and services at competitive price. In
case of monopolies, it means right to be assured of
satisfactory quality and service at a fair price. It also
includes right to basic goods and services. This is
because unrestricted right of the minority to choose can
mean a denial for the majority of its fair share. This
right can be better exercised in a competitive market
where a variety of goods are available at competitive
prices
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RIGHT TO SEEK
REDRESSAL!
• Means right to seek redressal against unfair trade
practices or unscrupulous exploitation of consumers. It
also includes right to fair settlement of the genuine
grievances of the consumer.
• Consumers must make complaint for their genuine
grievances.Many a times their complaint may be of
small value but its impact on the society as a whole
may be very large. They can also take the help of
consumer organisations in seeking redressal of their
grievances.
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RIGHT TO CONSUMER
EDUCATION!
• Means the right to acquire the knowledge and
skill to be an informed consumer throughout life.
Ignorance of consumers, particularly of rural
consumers, is mainly responsible for their
exploitation. They should know their rights and
must exercise them. Only then real consumer
protection can be achieved with success.
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RIGHT TO BE HEARD!
• Means that consumer's interests will receive due
consideration at appropriate forums. It also
includes right to be represented in various
forums formed to consider the consumer's
welfare.
• The Consumers should form non-political and
non-commercial consumer organizations which
can be given representation in various
committees formed by the Government and other
bodies in matters relating to consumers.
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’’
QUALITY
STANDARD
MARKS
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A quality mark gives consumer a visual and easily
identifiable quality assessment tool, originating from a
reliable source. Government of India has introduced some
quality standard mark for almost all the products. A
consumer should check for these marks before buying any
commodity or product from market place.
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HALLMARK
• It is a certification scheme issued by
Bureau of Indian Standards to judge the
purity of
• gold and silver jewelry. It is applicable
for gold since April, 2000 and for silver
since 2005.
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AGMARK
• It is a certification scheme issued by Directorate
of Marketing and Inspection of the
• Government of India for agricultural products. It
is applicable since 1937 and was amended in
1986.
• Agricultural products having this mark, ensures
that given products conform to a set of
standards.
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VEGETARIAN AND NON
VEGETARIAN MARK
• It has been made mandatory by the
Indian Government for packaged
food products sold in India to have a
green symbol for vegetarian
products and red/brown symbol for
non-vegetarian products in order to
distinguish between them. It is
applicable since 2011.
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ISI MARK
• ISI Mark is a certification mark for industrial
products in India issued by bureau of Indian
Standards. It is applicable since 1955. It is both
mandatory or voluntary. Thus, if a person wants to
purchase an electronic item/industrial items from
the market place, he/she should make sure that the
product has ISI mark
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THANKS!
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