Consumer Welfare and
Protection
Activity
Search for the following costumer’s right and present it in the class
Group 1 Group 2 Group 3 Group 4 Group 5
Right to information Right to Right to
Right to basic needs
Right to choose
Right to a healthy
Right to safety
representation consumer environment
Right to redress
education
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1. The right to basic needs.
This is your right to have access to basic and
essential goods and services, such as adequate
food, clothing, shelter, health care, education,
public utilities, water, and sanitation. This right
also reminds you to prioritize your needs over
luxuries or unnecessary wants and focus on the
quality of goods and services, rather than the
brand, high price, and quantity.
2. The right to safety.
This is your right to be protected against the
marketing of goods or provision of services that are
hazardous to your health and life. You can read first
the label of a certain product to see its precautions,
warning signs, expiration date, and PS (Philippine
Standard) or ICC (Import Commodity Clearance)
marks. If needed, you can also ask for a professional
consultant to learn more about a product.
3. The right to information.
This is your right to be given the facts you need to make
informed choices and be protected against dishonest or
misleading advertising and labelling. Before purchasing a
product, you can read its label carefully to know its use,
content, number of pieces, proper handling, and
manufacturer. Also, before signing waivers, warranties, or
service contracts, it helps that you understand all the
provisions written in them.
4. The right to choose.
This is your right to select from a range of
goods and services at competitive prices with an
assurance of satisfactory quality. You can always
canvass for prices of similar or wide array of
goods and services offered in the market before
purchasing.
5. The right to representation.
This is your right to express your interests as a
consumer in the making and execution of
government policies. You can attend public
hearings or meetings regarding consumer issues
to be aware of how consumer laws and
regulations are being implemented in your area.
6. The right to redress.
This is your right to be compensated for
misrepresentation, shoddy goods, or
unsatisfactory services. In case you have
bought a defective product, you can return
to the store, look for Consumer Welfare
Desk, and request a replacement, refund, or
repair of the product.
7. The right to consumer education.
This is your right to acquire the knowledge and skills
necessary to be an informed consumer. You can read
newspapers, magazines, and other materials that may
educate you on how to get the best value for your
money. You can also participate in seminars,
conferences, and fora regarding consumer products,
new concepts, and developments, which are conducted
by government agencies, consumer groups, and
business or industry sector.
8. The right to a healthy environment.
This is your right to live and work in an
environment that is neither threatening nor
dangerous but rather permits a life of dignity and
well-being. The government then must play its
role in enforcing environmental and sanitation
laws on factories, stores, and shops; while you
need to reduce, reuse, and recycle the waste from
your consumption.
These are your rights, and they need to be respected
and protected at all times. Thus, consumer movements
and government agencies across the world work
closely to ensure that consumer issues are noticed and
heard.
Read the following situations carefully
and identify what particular consumer’s
right is violated.
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1. Mario is a 15-year-old out-of-school youth. He
planned to enroll in the Alternative Learning
System (ALS) but he was not accepted.
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2. Kevin is fond of promos offered in big
groceries. When Kevin went to his favorite
grocery, he bought one box of canned goods
for a very low price. He later discovered that
the canned goods already expired
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3. Mrs. Sandoval works in a big company. Marie,
an Insurance Agent, is a close friend of hers. One
day, Marie asked Mrs. Sandoval to visit her at home
to introduce the insurance products. While she was
introducing her products, she started to give false
information about other insurances
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4. During Christmas, XYZ Merchandize offers
clearance sale. After knowing about the big sale, the
students went to the store to buy goods. While they
were looking for some items, a saleslady told them
that they were not allowed to choose items in the
second floor.
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5. Government formulates policies without
consultation from consumers group.
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6. Angelo longs to own a laptop. After three months of
saving enough money to buy it, he finally owned one.
After 3 days, he started to see the screen blinking. He
went to the store for replacement but the owner refused to
replace the item.
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7. Toti was suffering from severe cough for one
week. He went to a seminar about cough and cold
prevention but he was not permitted to attend.
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8. Bagani Marikit is a far-flung barangay. It serves the
people by giving free water. One day, the people in the
barangay got sick after drinking water. It was found out
that the water was contaminated with a certain chemical
from the discharge of the factory nearby.
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The Consumer Act of the Philippines is a law
that protects the interest of the consumer,
promotes general welfare, and establishes
standards of conduct for business and industry.
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A. Bureau of Food and Drugs (BFAD)
1. Serves as DOH key regulatory agency and
implementer of the country’s food control system
2. Ensures safe and good quality processed food,
drug, and cosmetics
3. Regulates production, sale and traffic of food,
drug, and cosmetics
4. Protects the health of the consumers and handles
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B. Department of Health (DOH)
1. Provides national policy direction and develops
national plans, technical standards and guidelines
in health
2. Regulates all health services and products
3. Inspects establishments that dispense food
4. Adopts measures to ensure the quality of meat,
milk products, cosmetics, and other consumer
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goods
C. Department of Trade and Industry
(DTI)
1. Serves as the primary coordinative, promotive,
facilitative, and regulatory arm of the government for the
country’s trade, industry, and investment activities
2. Ensures the quality and safety of products
3. Checks the warranty and price tags of products
4. Monitors advertisements and retail ways in order to
prevent any deception of consumer
5. Guaranties consumer welfare and protection
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C. Department of Trade and Industry
(DTI)
1. Serves as the primary coordinative, promotive,
facilitative, and regulatory arm of the government for the
country’s trade, industry, and investment activities
2. Ensures the quality and safety of products
3. Checks the warranty and price tags of products
4. Monitors advertisements and retail ways in order to
prevent any deception of consumer
5. Guaranties consumer welfare and protection
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International Organizations Relevant to
Consumer Protection
A. International Food Protection Institute (IFPI)
ensures food protection through policies and
practices for a safer global food supply.
B. Food and Drug Administration (FDA) protects
and promotes public health through control and
supervision of food safety.
C. World Health Organization (WHO) directs
international health within the United Nation’s
System and to lead partners and global health
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responses.
Activity 1: My Agency Protection
Directions: Write the responsibilities of the following agencies relative to
consumer protection found below.
BFAD DOH DTI
Activity 1: My Agency Protection
Provides national policy direction and develops
national plans, technical standards and guidelines in
health
Checks the warranty and price tags of products
Monitors advertisements and retail ways in order to
prevent any deception of consumer
Enforces laws and regulations relating to food
Protects the health of the consumers and handles
consumer complaints
Regulates production, sale and traffic of food, drug,
and cosmetics
Assessment
TRUE OR FALSE: Write TRUE if the sentence is correct and FALSE if it
is incorrect.
1. Consumers have the right to basic needs such as
adequate food, clothing, shelter, health care, education,
and sanitation.
2. Consumers have the right to choose products from a wide
array of goods.
3. Right to redress is the consumer’s right to acquire
knowledge and skills to become an informed consumer.
4. Right to information is the consumer’s right to be
protected from dishonest or misleading advertising or
labeling.
5. Consumers have the right to live and work in hazard-free
environment that allows them to live with dignity and
their well-being assured.
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