Digital Transformation And The Role of Robotic Process Automation (RPA)
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The document discusses digital transformation and the significance of robotic process automation (RPA) in enhancing business processes and customer experience. It highlights the need for organizations to adapt to changing consumer demands and technology innovations while integrating digital technologies across all functions. Additionally, it outlines the benefits of RPA, including improved accuracy, efficiency, and new business opportunities.
Digital Transformation And The Role of Robotic Process Automation (RPA)
- 1. DIGITAL TRANSFORMATION AND THE ROLE OF ROBOTIC PROCESS AUTOMATION (RPA) Automation SME Infosys ARJUN S MEDA
- 2. Integrating digital technology within all the business areas to transform the operating model and deliver better value to customers. Understanding Digital Transformation ‘“Digital transformation closes the gap between what digital customers already expect and what analog businesses actually deliver.” 1 ‘Greg Verdino
- 3. Increasingly competitive marketplace. Innovations in technology is enabling startups to provide traditional services at a lower price with better benefits. Changing consumer demand. Improves efficiency and profitability. Why Is It Required?2
- 4. CUSTOMER EXPERIENCE DIGITAL GLOBALIZATION OPERATIONAL EFFICIENCY LEADERSHIP AND CULTURE Understanding customer needs Customer Touchpoints Digitizing Processes Workforce Empowerment Data Driven Analytics Digital collaboration & Innovation Digital skills and virtual workforce Dynamic partner ecosystems Elements of Digital Transformation3 IT teams to operate as primary driver of business innovation Adaptable to drastic changes
- 5. Digital Transformation Enablers Digital Transformation Internet of Things Blockchain Artificial Intelligence Robotic process automation(RPA) Cloud technology Augmented Reality/Virtual Reality 4
- 6. Framework for Digital Transformation Yourself Diagnosis Strategic Vision Unique Value Preposition Market Place Competition Competitive Preposition Competitve Force Customer Volume Task Intent Resources Time Talent Cash 5
- 7. Identify opportunities with potential for digital disruption Develop a business strategy driven by customers Prepare an operational strategy connecting front, middle and back office (enterprise-wide) Identify the skillset gaps Embed innovation culture Step by Step Guide to Digital Transformation6
- 8. Robotic process automation (RPA) is the application of technology to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. RPA7
- 9. Automates burdensome, high volume, and time- consuming back office activities Helps gain knowledge about business patterns and performance of workflows Complements existing environment Adapting to the organization Eliminates human errors Role of RPA in Digital Transformation8
- 10. Customer Service Procurement Finance & Accounting Business specific functions Human Resources IT RPA Bots are deployed in following functions9
- 11. Data searching, cleansing, updating and scraping Screen capture Websites Data Analysis Form filling Updating Multiple applications/ systems Ruled based Processes Simple or complex decisions that can be managed by algorithms Transaction processing Formatting & reporting Email & notifications sent to multiple recipients/ stakeholders Files transfer with FTP/ Web Tasks automated by RPA10
- 12. Benefits of RPA/Expected Outcome from RPA Financial Impact Operational Impact Business Impact 11
- 13. Financial Impact Impact of RPA on Cost savings ROI generated Time taken to generate ROI 12
- 14. Operational Impact Increase process accuracy Reduce process cycle time or enhance process agility Employee productivity improvement and experience Meet required SLA compliance Resource impacted by RPA 13
- 15. Business Impact Improve customer experience Create new business models Upsell/cross sell product/services Decreased time to market for new product and services Revenue growth 14
- 17. THANK YOU Contact me at: [email protected] LinkedIn profile: https://www.linkedin.com/in/arjunsmeda/