Journey To Cloud – Arrive First with ServiceNow and Accenture
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Accenture provides comprehensive cloud transformation services leveraging ServiceNow to enhance innovation, flexibility, and service management for enterprises across various industries. They offer advisory services, implementation support, and managed services to improve operational efficiencies, consolidate processes, and modernize service delivery. As a global strategic partner of ServiceNow, Accenture helps clients achieve significant business results while addressing challenges related to resources, governance, and technology integration.
Journey To Cloud – Arrive First with ServiceNow and Accenture
- 3. Accenture helps companies drive greater innovation, flexibility & experiences into the enterprise with ServiceNow. Managing the simplest to most complex cloud transformations with our end-to-end services, broad ecosystem, industry skills, size and scale.
- 5. Accenture offers a suite of advisory services such as strategy, consulting and transformation to help our clients with their strategic cloud initiatives and ServiceNow specific initiatives. This includes business process design, organizational change management, requirements workshops and maturity assessments. These initiatives factor in ServiceNow as a strategic platform to help enterprises prioritize business planning and manage the delivery of services in their cloud transformation projects.
- 6. Understanding where ServiceNow fits in an overall cloud transformation plan Inefficient or antiquated business processes History of challenged service deployments Uncertain services and data architecture Where data will reside (e.g. keeping data in Oracle versus ServiceNow versus integration) Trouble mapping business requirements to best practice ServiceNow configurations Difficulty managing an overall cloud strategy
- 7. Advisory Services (Strategy, Consulting, Transformation) Strategic Initiatives Process Workshops Organizational Change Management Requirements Workshops Architecture Workshops
- 8. Accenture is transforming one of the world’s largest manufacturing company’s IT infrastructure operating model to support the client's cost reduction program and align IT service delivery with business needs. Accenture helped one of the leading financial services institutions in the US consolidate processes via workshops throughout an acquisition, resulting in the defined support processes to drive continuous service improvement. Accenture provided a global hospitality chain with improvements for key Service Management processes and the tools used to govern those processes for over a dozen service areas. Communications and training were provided for over 150 users, as well as the development of computer based/online training for the remaining 600+ users.
- 10. Accenture is helping our clients modernize enterprise service management and build out new applications with a quick time-to-value to transform the architecture and infrastructure of the business. We have vast experience in procurement, pre-sales through implementation & integration to go-live. Our global team of SerivceNow experts guides transformation through application aligned accelerators, industry frameworks and other implementation services.
- 11. Lack of strong linkages between requirements and business results Aligning ServiceNow platform to common business challenges and processes Mapping old business process to ServiceNow Transforming business services and legacy applications to ServiceNow delivered solutions Aligning ServiceNow implementation to development best practices Lack of skilled ServiceNow resources History of Over-engineering Best Practice Integration Performance Issues Failed ServiceNow implementation projects Scope Creep & Change Orders Lack of resources with ServiceNow skills or expertise for project implementation
- 12. Systems Integration (New Tech, Legacy Migration) Implementation Services ServiceNow Delivery Tech & Project Knowledge Procurement Process Industry Frameworks ServiceNow Application Aligned Accelerators Trusted Vendor
- 13. Accenture helped a leading global service provider for the energy industry achieve efficiency and cost optimization goals for field service management by helping them modernize field operation processes, standardize workflows and improve customer reporting. A multinational software company came to Accenture to improve the service level for their customers, capturing ideas and enhancement requests from their customers to improve their own software platform. Accenture is transforming our own service management and employee engagement with ServiceNow as the framework to present and orchestrate cross- system functions and processes.
- 15. Our managed services are designed to provide a consistent customer experience with highly reliable services. We offer the management of IT, processes & services with direct customer relationships and trusted executive relationships, as well as As-a-Service offerings around HR (furthering the consumerization of the employee experience) and Security (to help organizations resolve real threats fast). We are also deploying Center of Excellence (COE) offerings to provide a platform governance model for large enterprise organizations to help manage the intake of new services and new service requirements along with rapid deployment aligned to industry process and platform architectural best practices.
- 16. Resource attrition High cost of instance management Rising total cost of ownership Poor governance slowing down demand for new projects Staffing pressure for concurrent or sequential deployments Tactical delivery challenges Upgrade challenges including problematic upgrades, release management and optimization challenges
- 17. Managed services offerings Center of Excellence Health checks Direct customer relationships As-a-Service Offerings: HR-as-a-Service Security-as-a-Service Trusted executive relationships DevOps
- 18. Accenture’s employee experience platform provided a HR service portal serving 55,000 employees including customized workflows leveraging a turn-key approach & increasing time to value by 50%. A leading Japanese pharmaceutical company looked to Accenture to deliver ongoing support across all service management processes (Incident, Problem, Change, Request, Knowledge, Configuration) while consolidating four legacy products functionality for over 30,000 employees. Accenture helped a French multinational insurance firm deploy a Center of Excellence framework supporting a unified service experience, work and SLA management, compliance and a single source of truth across operating groups for over across 7,000 users.
- 19. Accenture is a leading global professional services company, providing a broad range of services and solutions. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. As a Global Strategic Partner of ServiceNow, Accenture helps our clients achieve the business outcomes that are most relevant to organizations today. Combined with Accenture’s innovative approach to cloud applications, our ServiceNow solutions provide clients with the agility they need to move their business to the cloud and achieve significant business results more quickly.
- 20. ServiceNow resources globally ServiceNow certifications and accreditations Dedicated ServiceNow delivery centers in India, the Philippines & the US Students trained on ServiceNow platform Average ServiceNow customer satisfaction score Share downloads & an average rating ServiceNow's Federal Partner of the Year named ServiceNow MVPs
- 21. Cloud professionals Projects with of Global Fortune 100 Results-driven application migration Designed for outcomes Transformation to a Real Time Enterprise Scale and flexibility
Editor's Notes
- #9: Analytics: Use historical data to identify trends that predict a future event Analytical algorithms can review large datasets e.g. all the stars/planets in the galaxy Use the prediction to better align and plan the next stages of the operation Mining example – Predictive maintenance – each mine is different and the equipment will have different stresses from temperature, dust, weather, seasonal change, altitude etc. Machine learning algorithm identify specific trends in equipment for tat operation – the base algorithm may be the same but it morphs overtime to be relative to each use case. Once the alert is received it should be added to a electronic work order and it becomes part of the maintenance workers day seamlessly
- #14: Analytics: Use historical data to identify trends that predict a future event Analytical algorithms can review large datasets e.g. all the stars/planets in the galaxy Use the prediction to better align and plan the next stages of the operation Mining example – Predictive maintenance – each mine is different and the equipment will have different stresses from temperature, dust, weather, seasonal change, altitude etc. Machine learning algorithm identify specific trends in equipment for tat operation – the base algorithm may be the same but it morphs overtime to be relative to each use case. Once the alert is received it should be added to a electronic work order and it becomes part of the maintenance workers day seamlessly
- #19: Analytics: Use historical data to identify trends that predict a future event Analytical algorithms can review large datasets e.g. all the stars/planets in the galaxy Use the prediction to better align and plan the next stages of the operation Mining example – Predictive maintenance – each mine is different and the equipment will have different stresses from temperature, dust, weather, seasonal change, altitude etc. Machine learning algorithm identify specific trends in equipment for tat operation – the base algorithm may be the same but it morphs overtime to be relative to each use case. Once the alert is received it should be added to a electronic work order and it becomes part of the maintenance workers day seamlessly