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Adaptive Path

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MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to Digital Service Quality | Jeff Sussna
Two Brains, One Head: Analysis and Intuition in Design Practice | Maria Cordell | UX Week 2012
iWitness Case Study | Jesse James Garrett | UX Week 2012
Testing Positive for Healthcare UX | Maren Connary | UX Week
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Go with It: Learning by Doing | Brianna Cutts | UX Week 2012
Cars, Castles, and Spas | Rob Maigret | UX Week 2012
UI for Big Data Visualization | Jonathan Stray | UX Week 2012
UX Week 2011: Only Good Touching
UX Week 2007: CNN.com Relaunch Case Study
The importance of trust in customer experience
From the Outside-In
Five Great Experiences to Nurture
Subject To Change: creating great products and services for an uncertain world