Accelerate your digital transformation September 2018
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The document outlines strategies for accelerating digital transformation through AI, cloud infrastructure, and innovative business processes. It emphasizes the importance of understanding customer needs and leveraging data for competitive advantage while encouraging companies to move away from legacy systems. Apleona's journey showcases a shift towards a cloud-first approach and the creation of a digital ecosystem to enhance facility management services.
Accelerate your digital transformation September 2018
- 1. Think 2018 / DOC ID / Month XX, 2018 / © 2018 IBM Corporation 1 A true story about how to accelerate a digital transformation. Bernhard Götze Chief Information Manager Apleona Aleksandar Francuz Director Watson & Cloud Platform IBM Berlin, September 2018 Alexandra Rynne
- 2. Incumbent Disruptor Group Name / DOC ID / Month XX, 2017
- 3. Incumbent Disruptor Group Name / DOC ID / Month XX, 2017 • Use your structured and unstructured data and empower it by AI • Embed AI into your business processes • Empower people with digital intelligence and generate a greater customer experience
- 4. IBM Cloud / © 2018 IBM Corporation 76% 70%of consumers expect companies to understand their needs and expectations of customers say understanding how they use products and services is very important to winning their business. 80%of ‘leaders’ (reinventors) report they’re very effective at uncovering new or unmet customer needs using data 4 Clients expect more, and today’s enterprises must respond to compete Sources: Salesforce, State of the connected customer report; IBM Global C-Suite Study
- 5. IBM Cloud / © 2018 IBM Corporation 5 Your journey is unique • Industry-specific apps and workloads • Client and partner data • Culture and processes
- 6. IBM Cloud / © 2018 IBM Corporation 6 IBM has helped thousands of clients realize the benefits of digital transformation
- 7. IBM Cloud / © 2018 IBM Corporation 7 Get started with the IBM Garage • Collaborate and build new & engaging client experiences • Apply disruptive technologies, including AI, IOT, Blockchain • Gain new methods, from design thinking, to agile dev, & lean startup
- 8. IBM ReThink 5 HYPOTHESIS ON DIGITIZATION Bernhard Götze, CIO APLEONA Group
- 9. 9 APLEONA AT A GLANCE | Leading European real estate and facility manager with > 20.000 staff in > 30 countries with ~ € 2bn turnover Page 9September 2018 APLEONA Digital Ecosystem Real Estate Management Facility Management Building Technology Interior Fitouts COUNTRIES worldwide turnover in 2018 € 2bn OUR SERVICES 20.000 30 STAFF
- 10. 10 HYPOTHESIS 1 | If you want to get closer to the Business, you have to get rid of your old on premise IT-Infrastructure Page 10September 2018 APLEONA Digital Ecosystem Our legacy IT-infrastructure did not cover most of it What we face(d) at APLEONA-IT ≡ Increasing costs hardware, software / security-updates, maintenance, etc. ≡ Changing infrastructure requirements easy to manage, highly available (24/7) and redundant immediately scalable (up- & down) ≡ Increasing customer expectations access to top-edge, enterprise-class technology - for everyone support of international business collaboration requirements such as cloud-based workflow (file sharing, full visibility to all etc.), real time updates etc.
- 11. 11 HYPOTHESIS 2 | A cloud-infrastructure is the foundation and also the safeguard for all digitization and innovation efforts Page 11September 2018 APLEONA Digital Ecosystem APLEONA Cloud powered by IBM ERPFinance Digital Ecosystem APLEONA Cloud ≡ APLEONA follows a “Cloud First” Strategy ≡ Secured, flexible, scalable, reliable and international roll-out ready
- 12. 12 HYPOTHESIS 3 | Don‘t fear giving away „The whole thing“ Page 12September 2018 APLEONA Digital Ecosystem ≡ Warum keine Angst vor der Abgabe von ganzen Themen / Hemmschwellen ≡ Increasing invest into compliance and security - but we will never be able to invest as much as any cloud provider will ≡ Give away what works best Do not trap your staff in maintenance with diminishing knowledge gain ≡ Empower and enable your business to become more competitive (new, mobile and/or digital services) ≡ Move your INTERNAL staff (from “maintenance” to “creation”)
- 13. 13 HYPOTHESIS 4 | Innovation through process optimization is a much more powerful USP than increasing hardware performance Page 13September 2018 APLEONA Digital Ecosystem ≡ USPs gained from process improvements are more valuable (compared to those from better hardware) ≡ Better or faster hardware will not generate more sales (but innovation and new digital processes will) ≡ Make your homework by means of „cleaning up“ (and then get rid of everything you don‘t need anymore) ≡ Digital Transformation means transforming processes (software – not hardware)
- 14. HYPOTHESIS 5 | Get your team on board and stay ahead of the race September 2018 APLEONA Digital Ecosystem Page 14 ≡ xxx ≡ Establish constant change management ≡ Empower and integrate your internal staff ≡ Educate your staff and yourself ≡ Stay ahead and in the driver seat CHANGE EDUCATE EMPOWER DECIDE
- 15. ACHIEVEMENTS | Chance your environment and create your own Digital Ecosystem which might help to disrupt your industry September 2018 APLEONA Digital Ecosystem Page 15 ≡ Cloud environment quickly adopted nobody wants to miss it ≡ Agile methodologies and collaboration established internal staff, experts from IBM Watson Garage and selected Start-Up‘s and Proptechs continuous generation of creative ideas ≡ Pull-effect created team (has been) moved out of the comfort zone scalable platform with an open API for 3rd party solutions (IBM, Proptechs) established innovation leadership with market ready, value-adding solution(s) in less than 6 months created define your vision clean-up & standardize reduce vertical integration create room for innovation
- 16. APLEONA Digital Ecosystem „ONE“ | Ecosystem covers large variety of facility management services to ease our customers‘ life September 2018 APLEONA Digital Ecosystem Page 16 ≡ Weather conditions / forecast (climate mgt.) ≡ Seat occupation (space management) ≡ Window open / closed (security) ≡ Trash bin (cleaning services) ≡ Food ordering (catering services) ≡ Hydration (plant services) ≡ Access (security) ≡ Room occupation (space management) ≡ Light on/off (energy management) ≡ Documentation (security) ≡ Temperature & Humidity (climate mgt.)
- 17. ONE | All data from relevant objects connected will be collected in ONE centralised cloud solution being accessible through a customer portal June 2018 APLEONA Digital Ecosystem Page 17 CATERIN G TEMPERATURE OCCUPANCYACCESS COSTS ENERGY ≡ The APLEONA Digital Ecosystem enables to − collect − store − analyze − publish detailed IoT-data from all objects and services connected Maintenance Service Cleaning Service Concierge Service Customer Service Catering Service Office Management customer portalcustomer portalcustomer portalcustomer portal
- 18. ≡ Start of development with parallel teams at IBM Cloud Garage ≡ Presentation of market-ready platform with ~10 starting services on EXPO REAL on 08 October 2018 to customers ≡ Goal to start first (paid) implementation at customer in Q1/2019 ≡ Incident ticketing ≡ Incident tracking READY FOR THE FUTURE Look and feel | APLEONA Digital Ecosystem „up & running“ after 6 month from start to „customer-ready-platform“ Page 18September 2018 APLEONA Digital Ecosystem ≡ Workstation / locker reservation ≡ Availability ≡ Occupancy (heat maps etc.) ≡ Directions & navigation
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