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Alex R Brown Resume
- 1. Alex R Brown 275 Ashley Rd-19, Crossett, AR 71635 Primary Phone: (501) 515-8090 Alt phone: (870) 305-5289 email: [email protected] SUMMARY Hybrid Information Technology Professional, with over 20 years of experience in managing and implementing efficient and cost-effective information technology practices. Extremely analytical with extensive trouble shooting experience. Very flexible and multitask oriented. Willing to mesh with any team to aid in achieving success towards the overall goal of the company. TECHNICAL SKILLS Network Administration: TCP/IP, LAN/WAN, Group Policies, Active Directory, SMTP, SNMP, WSUS, IIS, Hyper-V, VMWARE, Server Replication, Server Virtualization, Server Domain, Microsoft Exchange, System Center Configuration Manager (SCCM) System Administration: Provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, helpdesk support and management. OS Platforms: Windows XP, Windows 7, Windows 8, Windows 10, Linux, Unix Microsoft Office Suites: Office 2003, 2007, Office 365 Database: MS SQL Server Windows Server Technologies: Server NT/2000/2003SR2/2008/2012 Antivirus Software: Symantec Endpoint Protection, Sophos UTM, Vipre, Trend Micro, Mcafee, AdManager, Malwarebytes, Sophos Cloud Endpoint Protection Data backup: Symantec Backup Exec, Acronis, Windows Backup, App Assure by Dell Firewalls: Sophos UTM, Dell Sonicwall Firewall and VPN Appliance Data Encryption: Sophos Safeguard Server Software Defined Network Management Element Management Support: Adtran, Calix, Cisco, Nokia, Fujitsu, Infinera, Radview DESIRED OCCUPATION I.T. Specialist I.T. Helpdesk Support Network Administrator I.T. Administrator I.T. Manager I.T. Director Information Security Officer I.S. Tech Helpdesk Manger Systems Engineer
- 2. PROFESSIONAL EXPERIENCE Employer: Medical Center of South Arkansas Title: Senior I.T. Systems Analyst Duration: 2017 – Present Job Duties: • Network administration management which includes server domain management, active directory, group policies, password resets for all network based systems • Clinical I.T. Systems Training, Provides Technical Assistance to Other Departments; HMS & Clinical Systems Upgrades and System changes • Communicates with all departments, develops I.T. Policies • Participates in Meaningful Use • Knowledgeable of all aspects of HMS EMR • Organizes training programs for new employees and on-going training for clinical employees • Serves as liaison between clinical departments, physicians and I.T • Insures compliance with HMS EMR policies and procedures to achieve Meaningful Use requirements • Takes an active role in all system changes and the learning/training associated with the project • Communicates problems, concerns, changes, clinical issues, connectivity issues, PC issues, etc., to the I.T. Director • Works directly with all clinical areas to provide Clinical I.T. support • Provides Technical Support for all Departments as needed – PC’s, Printers, software, any troubleshooting needed by any clinical department • Ensures clinical connectivity throughout the hospital, performs upgrades/fixes in a timely manner to clinical systems • Communicates scheduled system down times to all affected areas and provides documentation to the affected areas when applicable and ensures clinical documentation supports professional standards and clinical practice • IBM AS400 system management
- 3. Employer: Centurylink Title: Systems Engineer II Duration: 2015 – 2016 Job Duties: • Primary System Admin Support for Centurylink’s 5th rated corporate project (Project Lion) • Coordinated collaborations between Centurylink’s Infrastructure department and the multiple vendors that were associated with Centurylink’s Project Lion in the vendor specific VM build process • Worked with Centurylink’s development and lab team along with multiple vendors that were associated with Project Lion in the evaluation, installation, testing, and certification process of their customized automated service activation software • Developed application software scripts and administered systems support to mission critical operations teams working in 24/7 environment • Provided technical, operations and training support to Project Lion developers, lab testers, and production users • Managed the following server platforms across the corporate network that were in a virtual environment: UNIX, LINUX and Windows • Interacted with Network Services, Software Systems Engineering, Application and Database development teams to restore services and/or identify and correct network issues • Analyzed system faults, troubleshoot, and ran diagnostic tests on operating systems and hardware to detect problems • Analyzed corporate network element connectivity and configuration issues • Reviewed and prepared documentation for systems testing and installed software • Created documentation for any implementation as per corporate and project documentation standards • Implemented upgrades and/or patches to the existing element management system environments • Registered and evaluated new products, versions or patches in accordance to company standards and processes • Evaluated and applied enhancement to the element management environment with emphasis on more effective and efficient processing with overall performance optimization • Provided element management production application support for the following vendor platforms: Cisco, Adtran, Calix, Infinera, Radview, Nokia, Fujitsu.
- 4. Employer: P&S Surgical Hospital/Specialty Management Services of Ouachita Title: I.S. Tech Duration: 2014 – 2015 Job Duties: • Server maintenance (patch management, Microsoft baseline testing) • Network Security (monitor firewall logs, invalid logins, low level folder permissions) • Network management (Active directory, group policies, data encryption) • Patch management (WSUS administration) • Helpdesk Management (accept tickets, assign tickets, document ticket resolution, maintain helpdesk faq.) • On call after hours support for hospital • Offsite client support • I.T. consultant (network site survey, vulnerability assessment) • Hardware and software installation (memory, peripherals, upgrades) • Pc break fix • Firewall/VPN Management
- 5. Employer: Parkway-Bank Title: Network Administrator/I.T. Officer Location: Monticello, AR Assets: $181,000,000.00 Duration: 2013 – 2014 Job Duties: • Data Center Redesign and Management • Network management which included server domain management, active directory, group policies, password resets for all network based systems, Microsoft exchange, share point, creating users on the banks teller and new accounts platforms. • Managed the help desk request system for all locations (5), which consists of providing on-going support to all staff in maintaining and repairing all computers, installed software and peripherals. • Provided support in the use of end-user hardware and software products • Built and deployed all PC workstations including software and operating system installation and configuration • Performed and managed off site remote data backup, (windows server 2013 replication) • Managed all workstations (60), servers (7 physical, 10 virtual), ATM’S (3), VOIP phone system (Avaya), call center, document capture, item processing, disaster recovery, patch management, firewalls, copiers, fax machines, laser printers, thermal printers, custom built DVR security system, signature pads, ID card scanners • Responsible for coordinating with technical support and vendors as necessary • Notified bank employees of new useful features available through product updates • Assured administrative control over the end-user hardware and software assets of the bank, as well as related supplies and accessories, through maintenance of inventories, files, logs, etc.
- 6. Employer: Timberline Federal Credit Union Title: SVP Of Operations/I.T. Manager Location: Crossett, AR Assets: $81,251,353 Duration: 2005 - 2013 Job Duties: • Managed all information technology functions of three Timberline Federal Credit Union Branches: (Crossett Branch, Hamburg Branch, Fordyce Branch) • Maintained all credit union computer systems, hardware and computer peripherals. Documented, maintained, upgraded or replaced hardware and software systems. Supported and maintained user account information including rights, security and system groups. • Installed end-user hardware and PC software, assured that Credit Union employees knew how to care for and maintain their terminals, printers, and PC's and understand procedures for data backup, network access, etc. • Trained Credit Union staff on how to use standard PC-based office automation software tools by providing formal training and coordinating with third-party training providers. Purchased and processed all information technology equipment and software. • Maintained all credit union workstations, servers, ATM’S, VOIP phone system, call center, document capture, item processing, disaster recovery, firewalls, copiers, fax machines, laser printers, thermal printers, custom built DVR security system, signature pads, ID card scanners. Responsible for coordinating with technical support and vendors as necessary. Provided on-going helpdesk support to all Credit Union staff in maintaining and repairing all credit union computers and peripherals as well as providing support in the use of end-user hardware and software products. Notifies users of new useful features available through product updates. • Managed administrative control over the end-user hardware and software assets of the Credit Union, as well as related supplies and accessories, through maintenance of inventories, files, logs, etc.
- 7. Key Achievements: • Redesigned main branch network to be more cost effective, secure and efficient • Designed and constructed 2 credit union branch networks • Ran all data/voice cables as well as ordered, configured, installed all: computer, poe switches, printers, card scanners, signature pads, routers, voip phones at the 2 credit union branches (Fordyce, AR) (Hamburg, AR) • Debit card conversion • Coordinated and supplied training for two ATM installations • Created a helpdesk which sent notifications via email/sms to effectively manage and prioritize end user hardware or software issues • Designed and installed a custom-built color DVR surveillance system to replace a time lapsed monochrome vhs system • Coordinated the replacement of a Nortel PBX phone system with a VOIP system as well as managed and provided training to the staff on how to use the new system • Created and managed a document imaging department: (lending documentation, membership services documentation, etc.) • 7 years of experience using the Fiserv (Portico) core platform • Certified Union Compliance Expert (CUCE) • Installed and managed an intranet instant messaging system for employees to communicate internally • Created a call center with different hunt groups for all departments and branches • Converted to thermal teller receipts • Converted to laser checks • Created custom thermal receipt and laser checks headers and footers for all branches
- 8. Employer: Arnett Computer Services Title: Computer Technician Location: Crossett, AR Duration: 2000 - 2005 Job Duties: Installed, repaired, and custom-built pc's. Experienced in all windows platforms. Extensive hardware, software, and network trouble shooting experience. Basic web page design, network diagnosis, repair, and construction Employer: United States Army Title: Signal Support Systems Specialist Location: New Port News, VA Duration: 1994 - 1997 Job Duties: Installed communications equipment in military vehicles, military installations, and at various field sites. CERTIFICATES AND LICENSES Computer Maintenance and Networking Administrative Information Processing CUCE- Credit Union Compliance Expert. EDUCATION & CREDENTIALS 2004 UAM College of Technology Crossett, AR Industrial Equipment Maintenance Basic Welding Introduction to Small Engines Computer Fundamentals Fundamentals of Electricity Fundamentals of Mechanics Industrial Diagrams Total credit hours received was 20.
- 9. 1998 - 2000 UAM College of Technology Crossett, AR Computer Maintenance/Networking Fundamentals of Electronics Operating Systems and Structures Computer Input and Output Devices Computer Systems Functions Advanced Industrial Mathematics Computer Maintenance and Repair Fundamentals of Networking Maintenance and Applications Software Internet and HTML Programming Computer Peripheral Maintenance Networking Operations A+ Certification Preparation Total credit hours received were 47. Administrative Information Processing Computer Applications for Business Accounting, Business English Business Communications Total Quality Management Business Machines Keyboarding Keyboard Applications Administrative Support Procedures Word Processing Legal Transcription Spreadsheet Applications Vocabulary Building. Total credit hours received were 41. 1995 Fort Eustis Newport News, VA Defense Hazardous Materials/Waste Handling Course Completed Defense Hazardous Materials/Waste Handling Course. 1994-1995 Fort Gordon Augusta, GA Signal Support Systems Specialist Completed Signal Support Systems Specialist course, Mos 101-3U10. 1994 Hamburg High School Hamburg, AR Graduated from Hamburg High School in May of 1994.