Andy Mura

customer experience saas customer success customer retention user experience cx software churn customer success management data ux customer service product management machine learning ml ai software adoption artificial intelligence insurtech document automation insurance process automation technology customer relationship management retention user onboarding statistics customer journey #enterprise #workforce #employeeengagement #employeeretention #softwareadoption feature cross functional stakeholder management #it #cio #cdo #customerexperience #cx #employeeexperience product manager product managers scrum lean digital strategy leadership devops growth activation rate conversion rate trial to paid conversion engagement rate user adoption product adoption #digitaltransformation #changemanagement #hr #talentmanagement #traininganddevelopment #ittraining #training #digitization rpa insurance technology insurance solutions input management policy management integrated automation platform robotic text automation intelligent document processing deep learning document processing big data computer vision data management text mining data lakes business process automation multimodal ai marketing insights analytics study research market analysis customer nps csat status quo cx cxm #digitalization product roadmap roadmap product development project management feature request software as a service digital transformation change management digital disruption digital adoption training and development learning and development l&d digital adoption platform userlane erp crm hcm futureofwork digital workplace elearning software implementation natural language processing nlp cognitive process automation cpa robotic process automation