How Software Becomes Everyone's Business - Betty Blocks On Stage
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The document discusses the rising adoption of low-code development platforms and their role in digital transformation, highlighting the need for innovation and automation in customer interactions. It emphasizes the importance of involving business process owners in software development and presents strategies for effectively managing software delivery and integrating new technologies. Overall, it positions low-code as essential for creating individualized customer experiences and operational efficiencies.
How Software Becomes Everyone's Business - Betty Blocks On Stage
- 1. © 2018 FORRESTER. REPRODUCTION PROHIBITED.
- 2. © 2018 FORRESTER. REPRODUCTION PROHIBITED. How Software Becomes Everyone’s Business John R. Rymer, VP, Principal Analyst April 20, 2018
- 3. 3© 2018 FORRESTER. REPRODUCTION PROHIBITED. Adoption of low-code development platforms on fire Source: “Vendor Landscape: A Fork In The Road For Low-Code Development Platforms” Forrester report.
- 4. 4© 2018 FORRESTER. REPRODUCTION PROHIBITED. Why? Innovate and automate for customers Innovate • New product offers. • Lines of business. • Business models. Automate • Interactions. • Decisions. • Actions. • Reactions. Software
- 5. 5© 2018 FORRESTER. REPRODUCTION PROHIBITED. Plus transform your “rogue developers” Unmanaged Tools Managed Platforms Shadow IT Citizen Developers
- 6. 6© 2018 FORRESTER. REPRODUCTION PROHIBITED. Digital Transformation demands moreWhat the customer sees Operational processes Customer journey
- 7. 7© 2018 FORRESTER. REPRODUCTION PROHIBITED. Complete the cycle Digital business model Operational process automation Intelligen ce Customer “apps”
- 8. 8© 2018 FORRESTER. REPRODUCTION PROHIBITED. Operational processes? ›Customer service parts and resource scheduling ›Pricing, returns and warranties ›Fraud, audits, and investigations ›Digital customer interactions ›Eligibility and evaluations ›Incident management ›… and on and on
- 9. 9© 2018 FORRESTER. REPRODUCTION PROHIBITED. Common characteristics Are full applications. Support individualized customer experiences and journeys. Cross organizational silos. Built by business-process owners with support of IT pros. Start small, evolve continually without rebuilding. Are many in number.
- 10. 10© 2018 FORRESTER. REPRODUCTION PROHIBITED. Low-code is vital to these projects Allows deep involvement by process owners and experts. Very well suited to Agile/modern development processes. Helps ensure both quick delivery and evolution. Addresses complete applications, as needed. Adept at integrating multiple sources and functions.
- 11. 11© 2018 FORRESTER. REPRODUCTION PROHIBITED. More than tools: 4 strategies to make more grand slams Organize software delivery to raise capacity Enlist business experts to deliver software Establish platforms for collective support Absorb new tech Digital Business
- 12. 12© 2018 FORRESTER. REPRODUCTION PROHIBITED. Organize software delivery to raise capacity “Mantra For Customer-Obsessed Software Leaders: Deliver More, Develop Less” Forrester report.
- 13. 13© 2018 FORRESTER. REPRODUCTION PROHIBITED. Incorporate all of your developers into your approach Roles and responsibilities
- 14. 14© 2018 FORRESTER. REPRODUCTION PROHIBITED. DevOps Pros SME s Deep code No code Low code App code SaaS extend Platform Engineering & Support Common Services Catalog & Community Application Change Management Establish a foundation of collective and mutual support
- 15. 15© 2018 FORRESTER. REPRODUCTION PROHIBITED. Good first step: A collaborative platform Business-IT managed IT-managed Business-managed “Use A Light Touch To Govern Low-Code Development Platforms” Forrester report.
- 16. 16© 2018 FORRESTER. REPRODUCTION PROHIBITED. Absorb new use cases and technologies Operational Process Automation Omni-chan nel NLP & bots Sensor data & controls AI Block-chai n
- 17. 17© 2018 FORRESTER. REPRODUCTION PROHIBITED. Digital transformation requires going deep and wide
- 18. 18© 2018 FORRESTER. REPRODUCTION PROHIBITED. There’s a deeper need – digital transformation What the customer sees Operational processes
- 19. 19© 2018 FORRESTER. REPRODUCTION PROHIBITED. Digital business model Customer “apps”C Operational process automation Intelligencece
- 20. 20© 2018 FORRESTER. REPRODUCTION PROHIBITED. The Client Context Digital transformation
- 21. FORRESTER.COM Thank you © 2018 FORRESTER. REPRODUCTION PROHIBITED. John R. Rymer @johnrrymer [email protected]