This document discusses employee engagement and its importance. It notes that engaged employees feel a profound connection to their company and drive innovation, while disengaged employees undermine company goals. The document outlines the three types of employees - engaged, not engaged, and actively disengaged. It discusses how engagement is created through emotional relationships and influences work output. Strategies for improving engagement are also provided, including having a strong sense of purpose, empowering employees, listening, and inspiring workers. High engagement is correlated with better financial performance and customer satisfaction.
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