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Breaking Through with Agile Change
Management
Katy Saulpaugh, Agile Practice Lead
1
Overheard on Agile
You go ahead and do
Agile, I’ll keep using
my process that works
for me
Agile doesn’t
work for the
kind of creative
work I do, which
takes time
I need to know what
we’re delivering
because I have to
plan next year’s
budget
Can you show me
how to matrix
someone across 20
Agile projects?
• Limited collaboration
• Out of sync with
product cycles
• Expectation setting
becomes onerous
2
What’s the problem with keeping Agile in IT?
Managers
• Don’t want to make
decisions quickly.
• Afraid of teams losing
accountability.
• Don’t want ownership
without control.
Team Members
• Don’t want ownership of
process improvement.
• No longer rewarded for
hero syndrome.
• Afraid of being punished if
an experiment fails.
Cultural factors that make Agile adoption hard
3
Solutions to business barriers
4
1. Translate Agile
to business terms
2. Show Agile can
thrive outside IT
3. Show results of
cultural
transformation
#1: TRANSLATE AGILE TO BUSINESS
TERMS
Definitions of Agile
6
An approach emphasizing learning and adapting with your customers
A process or methodology to run IT projects
• Individuals and
interactions over
processes and tools.
• Working software over
comprehensive
documentation.
• Customer
collaboration over
contract negotiation.
• Responding to
change over following
a plan.
• Agile is more about
interactions than
technology.
• Quality products and
knowledge over
quantity.
• Don’t create in a silo.
• Leave room in your plan
for emergent solutions.
7
EK’s Take On the Agile Values – beyond software!
How Scrum and Agile are usually explained
9
A more business-focused alternative
#2: SHOW AGILE CAN THRIVE
OUTSIDE IT
Where is Agile appropriate?
• When your project is
long-term or complex.
• When you expect the
problem you are trying to
solve will change during
the course of the project.
• When you need constant
feedback from your
clients, customers or
users.
11
12
Agile in other disciplines
MANUFACTURING LEGAL
MARKETING
CUSTOMER
SUPPORT
13
Agile in other disciplines
#3: SHOW RESULTS OF CULTURAL
TRANSFORMATION
How can you measure an Agile organization?
15
ControllingFlexible
DestinyChoice
DeliberationUrgency
RewardRisk
InformalFormal
Individual focusedTeam focused
How can you measure an Agile organization?
16
ControllingFlexible
DestinyChoice
DeliberationUrgency
RewardRisk
InformalFormal
Individual focusedTeam focused
• Spread awareness of
why the change is
taking place.
• Helping people
understand benefits to
them of going Agile.
• Create feedback loops,
fostering trust and
transparency.
17
How conversations around storytelling can help
What’s in it for
me?
Recap: Our three techniques
18
1. Translate Agile
to business terms
2. Show Agile can
thrive outside IT
3. Show results of
transformation
Katy Saulpaugh
ksaulpaugh@enterprise-knowledge.com
@katysouthpaw
www.enterprise-knowledge.com
info@enterprise-knowledge.com
@ekconsulting

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Breaking Through with Agile Change Management

  • 1. Breaking Through with Agile Change Management Katy Saulpaugh, Agile Practice Lead
  • 2. 1 Overheard on Agile You go ahead and do Agile, I’ll keep using my process that works for me Agile doesn’t work for the kind of creative work I do, which takes time I need to know what we’re delivering because I have to plan next year’s budget Can you show me how to matrix someone across 20 Agile projects?
  • 3. • Limited collaboration • Out of sync with product cycles • Expectation setting becomes onerous 2 What’s the problem with keeping Agile in IT?
  • 4. Managers • Don’t want to make decisions quickly. • Afraid of teams losing accountability. • Don’t want ownership without control. Team Members • Don’t want ownership of process improvement. • No longer rewarded for hero syndrome. • Afraid of being punished if an experiment fails. Cultural factors that make Agile adoption hard 3
  • 5. Solutions to business barriers 4 1. Translate Agile to business terms 2. Show Agile can thrive outside IT 3. Show results of cultural transformation
  • 6. #1: TRANSLATE AGILE TO BUSINESS TERMS
  • 7. Definitions of Agile 6 An approach emphasizing learning and adapting with your customers A process or methodology to run IT projects
  • 8. • Individuals and interactions over processes and tools. • Working software over comprehensive documentation. • Customer collaboration over contract negotiation. • Responding to change over following a plan. • Agile is more about interactions than technology. • Quality products and knowledge over quantity. • Don’t create in a silo. • Leave room in your plan for emergent solutions. 7 EK’s Take On the Agile Values – beyond software!
  • 9. How Scrum and Agile are usually explained
  • 11. #2: SHOW AGILE CAN THRIVE OUTSIDE IT
  • 12. Where is Agile appropriate? • When your project is long-term or complex. • When you expect the problem you are trying to solve will change during the course of the project. • When you need constant feedback from your clients, customers or users. 11
  • 13. 12 Agile in other disciplines MANUFACTURING LEGAL MARKETING CUSTOMER SUPPORT
  • 14. 13 Agile in other disciplines
  • 15. #3: SHOW RESULTS OF CULTURAL TRANSFORMATION
  • 16. How can you measure an Agile organization? 15 ControllingFlexible DestinyChoice DeliberationUrgency RewardRisk InformalFormal Individual focusedTeam focused
  • 17. How can you measure an Agile organization? 16 ControllingFlexible DestinyChoice DeliberationUrgency RewardRisk InformalFormal Individual focusedTeam focused
  • 18. • Spread awareness of why the change is taking place. • Helping people understand benefits to them of going Agile. • Create feedback loops, fostering trust and transparency. 17 How conversations around storytelling can help What’s in it for me?
  • 19. Recap: Our three techniques 18 1. Translate Agile to business terms 2. Show Agile can thrive outside IT 3. Show results of transformation