Lorenzo Miniero discusses the transition from legacy telecommunications devices used for hearing-impaired emergency communication to next-generation emergency services, highlighting the limitations of traditional TDD/TTY devices. He introduces Real-Time Text (RTT) and discusses its implementation over IP via the ITU-T T.140 protocol, emphasizing the need for modern communication methods that incorporate richer media. Additionally, he explores the potential of WebRTC data channels for RTT communication, addressing compatibility challenges with existing systems.