resume
- 1. MATTHEW W. OUDEN 3427 Castle Hill Dr. • Woodbridge, VA 22193• 540-394-5786 • [email protected] Skills Software: Microsoft Office(Access, Excel, PowerPoint, and Word); VMWare; Microsoft Windows Operating Systems Windows XP, 7 and 8; SharePoint Hardware: Dell desktops; Apple laptops; Computer assembly and disassembly; hardware installations and swaps; laptop monitor replacement; CPU replacement Networking: Networking experience (running cables, troubleshooting connections, identifying and activating ports, router configuration, switches, Wi-Fi router) Support: Helpdesk: customer service support (email, phone, in person, and delivery) Experience National Aeronautics Space Administration Washington D.C. Customer Engagement Management/ Quality Assurance Asst. February 2016 –July 2016 Responsible for the documentation of all the users electronic devices for multiple agencies throughout NASA Conducted the outreach to users of all organizations to collect feedback on services provided by the quality assurance team. A part of a team responsible for finding and correcting processes used by the Information Technology team in regards to customer satisfaction. Tasked with the recording and inputting of data into the NASA HQ SharePoint. Conducted daily desk visits and provided excellent customer service to contracted and government employees. United States Marine Corps Beaufort. SC Air Traffic Controller/ Military Police Sept 2011 – Nov 2014 Controlled up to four jets in air traffic at a time Maintained ground traffic on the airfield with multiple aircraft and or vehicles simultaneously. Recorded, documented and transferred flight data information for 30 aircraft to base ops daily. Responsible for checking the identification of all personnel seeking to gain access to the military installation. Tasked with inspecting all vehicles deemed suspicious. Responsible for the apprehending of violators of the Marine Corps Air Station rules and regulations. Education Year Up / Northern Virginia Community College Arlington, VA Information Technology Training September 2015 – Present Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate internship Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, and business operations Earned 15 college credits in Information Technology and English in partnership with Northern Virginia Community College; mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy