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PARSHOTAM RAINA-RESUME Latest
- 1. PARSHOTAM RAINA 647-222-9075 5 Feather ReedWay, Brampton ON L6R 2Y7 [email protected] Objective: Seeking position in financial sector in Customer Service Profile Highlights Answered 15-20 calls per day to resolve customers’ queries resulted in customer satisfaction Achieved sales targets resulted increase in business by 5% Organised Credit Camps to improve the business of the institution Contributed to the bank objectives for operation excellence by doing the error free work Handled multiple assignments in high pressure situations Served 50 customers a day resulted in enhancement of business by 10% annually Languages: English, Hindi and Punjabi Professional Experience Interpersonal Skills Developed rapport with the customers and helped to win their trust Handled customers queries and resolved them in timely manner Promoted the benefits of the bank’s products resulted increase in business Educated the new customers about online banking resulted sale in IT Products Management Skills Motivated the staff to give good customer service resulted increase in business Developed & implemented ideas and strategies resulted smooth functioning of work Arranged data for annual auditing of branch resulted in good inspection Supervised, allocated and coordinated activities of staff resulted efficient customer service Technical Skills Managed customers’ service quality in the branch resulted in customer satisfaction Processed loans within scheduled time( agricultural and other category of loans) resulted increase in advance Identified customer needs and referred them to appropriate banking service Maintained management information systems in computers resulted updation of parameters
- 2. PARSHOTAM RAINA 647-222-9075 5 Feather ReedWay, Brampton ON L6R 2Y7 [email protected] Employment History Senior Manager(Inspection) UCO Bank September, 2012-June,2015 Manager UCO Bank March, 2009-Sept, 2012 Assistant Manager UCO Bank Jan, 2006-February,2009 Customer Service Representative UCO Bank September, 1983-Feb, 2006 Office Manager Amco Tooling, William Pkwy Brampton, ON Nov 21, 2016-23 Dec, 2016 Academic Qualification Design Your Future(GWL301) Dufferin-Peel, St. Gabriel Adult Learning Centre From Oct 28, 2016–Nov 18,2016 Program of Study(BTT201) in Window 07, MS Office 03, Word Excel, Power Point, Web and Network searching Dufferin-Peel, St. Gabriel Adult Learning Centre Sept 06-Oct 27, 2016 Bachelor of Arts Punjab University April, 1987 Certificated Associate of Indian Institute of Bankers Banking Institute April, 1994