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UNIT-
E-CoMMERCE
COMMERCE CONCEpI AE£INITIONIINTRO
E-commuic sciasrG mumwce maasuyan
anel seue
Jntunet Comm ds culs0 knoLS as uniut Commeue
commoc is hu ahles exUhange a
uuns mation/uunsy alacbeonne dat
ntuchoLmqs, emad ond elaethanné und blannlpu
theeAUcs pieeludmins oe h enu
nutusae oainsecdulenvayL monyy und nddata
a also comaLolaaotas e -comuasua
h stardlouo dlulunitiens E-commonco uS
CommauLoldansacuen Lc ushakhanad ou he
wt mat
Onlin stasu R amazonv bkatt munkna
osolhe,exambl c! Commet usebsuta, A
OLX
ho vo dudo 4 ms 8-ammauc
u e &-comma
2 astdia e-commnc
Pue E-CommeCe ma ion (DgiHal
n mation(Digi-takD
(Bye Delive (DgHaSelli
Paument (niital 0
Pania E-Commerce
Tnt m otion ekih(Phy-sicaR3
Buy Delluenz (Diaitau{Sett
Physical
Pa]ment (Phsico)
nomatien Ditd (P
Buye ive Phxsics
Sellon
Poxment Digita9
M
m
BETOEER TRADITLOOALLoMMERCe 4
E-CoriMERCE
DTrERENE
TLaclitiene E commeico
:scditiena commn i
&yondtall
the tsansaction el~tronNa
dhe duyng a etlukgel
pedtuct otes0
pusicely
Nith tiisttme
I n traclittnel ccmmdu
CtLslom tem ac toat merchcint A ecuch ctheni
udenli and tep wdh
Mechant
Psuecuct cav nat os
unabertae phusAcellu
3 n uaclituonal Commeic
oduct ccs b uhskeekuel
physiceltby buau puchase
4 4 adiuenc tommase n Commece he sce
Juutct ie apatcdan
SIn adtional CemmuaPayment system is mes
haptmant smacle t htot caclit dst cad
ccou , Chsce,Cascl et nd oar
-IN sadiiuon.cu comnu Tt tak dim to
mos 9oocls a e coluerved TAanspat qoocd
unstonty,
Date:
7 Phusical sta a Tt s aluwaya availalue O
no easulle do w c imu ancd days t
ct tumme
ResLavuc oumd duopm DLeeAt o)
eQLwies ugh cest
Inknutankiein uis, I1damust s p
nel geuuel
lo Tradiuenal Commeca T fast múthed
alou,mehed i
Fouus c dlumcund Atou.
(nah9
NEEDSADyAIDTASEOELECOMMERCE
he d vantaugL ELOmmiu a t as allousaIUG
: LoRAL REACH
S- commau espa.ne dhe, euALAcAonalional
ancel untaumatLenal mcuut 1dauna basoc -Comn
hp desc a ma 0gaphitokyCuslomakbaa
amc. masu buuney patns e o,
duodiluonel
t
REOuCTON PAPeR CoST
- cmmmauc dueeoys tha Cost al LdtRI1
pcung dstulutin andl s tuurs unmaticin
csung
Date:
odate
dhieucs
Intuchans
3
LONVENIEMCE Aoo EASINESS
Deobl
mamy qA Uin he Oalel £ -Commeia
pcom
shephine Qs dha enoytha ur metRoe
bacLLE t esures dund CeVERenca Th
aa. alledseel, te duy ocuwta sesusiu
a nu irme 1oloup
o dheiu hone
OMPETENCE
Fox eectuu suns iersetueo e-commeA
Aa eumt Compuent method Ve fe
Ltene and pawmuts uelta tau
chel onunn usn thoam physicot Ateen
5
LIMIATe TRAVEL CoST ns3
Oos customos dle rat hau o mosel e
aLlLeu dhom toUt heE-B4selany
4U wthet doueuara u eka camen
ComumeCL
ma a tu pwrdhauound have oondur
Ccm
L9on dori
sheph expauitnte
Date:
6
gveRAL PAyMENI MoDES.
marapesumitmulla paman modo
Hhat uncluela OPI Cash m
daliuaY a bank
FMI m
ueet olabt cauel tte
USTOMER ATA
E-cemumeucaep usunes allowing dham
c ct utemU data Bussnia Com cuslome
uinhalu damouapkic uoumc o bllu
mcuk he uecuct h wom
olcuta o pudicct wharelamane boduee wi
o ugkera Jeoe tudh educu th usk
socunc, s nelLstoine jepocluuct om u
mcu alse Daal iou hu amouo
ma e sheplain spuianu aAu
THERS g i i sast
L aut acs in matuen
2 poe tom HLI
3 eLOA chocs
S. indusl akon
TMITATION OF E-CoMMERCE
VECURÍIY
Cuent s ew uisk
clota uana und duansactiow usk
Vinus usk
ACK OF peRSONAL TOUCH
Smaensiumesduu tho sonel deuch th
et tsuC Atney apgucs tan andl ntna dL
u bales dssatusts Such pselFeluc as
baicula, umbetantat uuness slling hug
pHoicts as Cutomuu nat nly want o
he muchandluse out alse houue a
gueoE expeie
duuune dhe pocss
3
Ack OF TAILE EXPERIENce
o matto hous usel a cdio iu mace consum
Atil c cm Jeucw ame
ul a
produt at
mentio dts nat a
e to delw
ahsLaned erpeLerce dushuch Ceuid eltun Jnclue
o Aani Leu
euc &mell, taste ancseund
Date:
VEED FoR INTeRDET AcCESS
T s aty olieuA t dlon qat hat eur
Cuteme cle nandl luunt occbssbau hey
Ca pucha m o Sinca mony Commo
tatlasmshaectu me ncionalitus hot
H0qui hg -spucl untuunt cess d abincu
Catsmet expeim thon a ha Luol asU
exeludung uitaus i
honciAeus cohunecigmsiv
4
REDIT CARDPRauD
welit wucLAcudis uacnc 946ung preulam
gmlune uisinesu Tt camdead ochasugs bock
thet OALlt n haos wenue penaltisand
bad dputatie .SmoALiuinds athughui suuk
homathas dauodaclut Hauelr a auuu
uhc cc mpac wrah mob ecommaar
s ugt suysw busainesl
5 2
COMPLEXITY1N TAXATIONREGULAIOMS AND CoMPLLAMEE
a orino ALnosA Alu te Cuatomas uni
dilesorntdtaues i ilnas to 0clheu
ulatie mat rl un Jhab
Cuutos ut also n the cuatomais placA
idouncs i a Ceud uok a Jat rtombluli
un
Ltcotunungtombliamei and taXatLon
6
eCALISSUES A
h e s asLLOs OLisLs Lsham the customeu calaj
dsjáuL nanels ef Aanqea
ACK DE SKILLED PERSOODEL
hee is dltiulby ün irndina aillsel too1 oluder
omeneuslegsaut. piolLeNad do mana and
maintam cuustomeso
ONDCERN fOR BUsSINEs`ÉS;
h c s cur peLlomusS thuew At stt
wsuld Los dozuns stemeusrun. a shosurbeuoel
dim imel eveu t dthemo back Mouhaue d%
hot ewu t Oarks and
St uendlyO mgudlu amc i on a
clekAabi
THERS:
CD Pru me,2ood a Dac amecatly Abaut urk
an Hhet 0 man oad ATasshueh e at uo
CLusdomen'smma
Cb ho J me gus4ant el produy e u
E-commerce unit 1.pdf
Ypes OF S-CoMMPRCc )
L tategauiu . he eu ba si CatonaxLLR CUN
B 8 Búiunesto tuuneu
2 2c. Buune o (orsuume
3 C2c Cons1umes oCorsuum
4 C2B Consumay toBwuntu
B26: Bauisineu de uuni elutube PhoxcnaLti
blL uusne Sue oA manuacusuee no
shelesllex blw uushalllu cund a suutail -
B23 ha a l Consuumasu is nat veue eno the
nline uonsctue Only nveue he manuactwu
thals iad
Bussur q
S Supplie
Lhalaelte ebub
Customu
B2C (Busuness t Lonumey
B2C is the abbuevioctie usune o Consumin
un B2C yoL pocuc susrR
o,a
Compoy do o onsumouhe
g0 to d io ubsti
anel dos at proolueb
Conumu
cds anc c U% hem h aci
c Cund com A dhe good oluut,
hem
Date: 1
Pehtan Ekcuma ay amzow pkepk etc.
e4e hw cuwebascadvonage
82C
1 t ds Conveunt
2 Enhan u expeonu
for eample
eu baugh a shut Cumaz,dhat
elo B2cdransacion a gu a1butfLAa.(d
Spplt
customu
orcu oeb
3
2 Conaume ecanaume
L41t
the
Consumeu a un ouuct conkact wh eoch ches
Nc Ccmpan s wavelue.Lt hel eple Aall he
peumal goedsgnd-aets durecttyto amy
unkusel patuis, Usuall gooelsesocit c
T cCTAume 0Conume cemmuu
Ex OLX , 6uk Place advertisement
alehaite
waniio 2ell want o buyPeodur
feceive acuet
Culom e CLnmu ?
Receie mon e
C28 Cconsumrto6uunes
C28 e-commeuc
pocleutt
For example, Leleas
A sma usines tn reel ptess elias
CA
pi Seleosu amel oma
Vourty and usner
Cb ANIT Uhe cleie CundArllcUno s 8e aR ts
atoban ethis shheuld (2B rarsactum4
6
/THER
B2G Busunesss to 00emment
This u unvelu th aransueuen alaod to
usun aunol oveunumerd agenu
TBuss organuatien LOebu
90vermont
Date: 1
DASIGRESOIREMENTS QE E-CoMMERCE
a hmu andlicene
2Fo Oeludung- Commaut u s nats
3. Ts necesscsu, thet dhe E-tommaues accs vceweus
pamet mocGmehocls.
4 nathau basrc s L mend s te aue Jaset
tbAL 0ac um. i
S. ebate 8ceuty and petrsteru sanathe
6 Cemoees uss,uts aluCn s at do nccaa
Cutemts twus
GÁaypock
bock uamiu s emcher ugLUemantor.
Multibte-choeetues o educts e uCeA u
8wuness madcl alAturts ho ndamandel
os 8 CommecR
uALt huckouts aulso a basid peab e2
Date:
F-Chmhnefe
Buyin arnd sahing oduct o
S eavice sb
INTERNG
-comtg'ce isalS6 khouonda
electionic Comoexce ox nteynet
Commexce.
H a4ast ASailable on nleane4 Scoe
me tncod ime CAnnection on
r
global dema
3ide
Adsardages inaidnions
lsbat kébh ari 2Secuzity
Reducibn in Papiicasi LaRK 9eiaonalaiu
Convenience
iinate tavel css
SeioAa anent msde SKihed Per4gmelneaded-
CseditCAhd faudh
Meed Inteme
cammence
BaB
CRusine to CBuintn CConaunenA Conimns
BaC C2c CAR
husines) ConAUmn) Cansumi busineb

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E-commerce unit 1.pdf

  • 1. UNIT- E-CoMMERCE COMMERCE CONCEpI AE£INITIONIINTRO E-commuic sciasrG mumwce maasuyan anel seue Jntunet Comm ds culs0 knoLS as uniut Commeue commoc is hu ahles exUhange a uuns mation/uunsy alacbeonne dat ntuchoLmqs, emad ond elaethanné und blannlpu theeAUcs pieeludmins oe h enu nutusae oainsecdulenvayL monyy und nddata a also comaLolaaotas e -comuasua h stardlouo dlulunitiens E-commonco uS CommauLoldansacuen Lc ushakhanad ou he wt mat Onlin stasu R amazonv bkatt munkna osolhe,exambl c! Commet usebsuta, A OLX ho vo dudo 4 ms 8-ammauc u e &-comma 2 astdia e-commnc
  • 2. Pue E-CommeCe ma ion (DgiHal n mation(Digi-takD (Bye Delive (DgHaSelli Paument (niital 0 Pania E-Commerce Tnt m otion ekih(Phy-sicaR3 Buy Delluenz (Diaitau{Sett Physical Pa]ment (Phsico) nomatien Ditd (P Buye ive Phxsics Sellon Poxment Digita9
  • 3. M m
  • 4. BETOEER TRADITLOOALLoMMERCe 4 E-CoriMERCE DTrERENE TLaclitiene E commeico :scditiena commn i &yondtall the tsansaction el~tronNa dhe duyng a etlukgel pedtuct otes0 pusicely Nith tiisttme I n traclittnel ccmmdu CtLslom tem ac toat merchcint A ecuch ctheni udenli and tep wdh Mechant Psuecuct cav nat os unabertae phusAcellu 3 n uaclituonal Commeic oduct ccs b uhskeekuel physiceltby buau puchase 4 4 adiuenc tommase n Commece he sce Juutct ie apatcdan SIn adtional CemmuaPayment system is mes haptmant smacle t htot caclit dst cad ccou , Chsce,Cascl et nd oar -IN sadiiuon.cu comnu Tt tak dim to mos 9oocls a e coluerved TAanspat qoocd unstonty,
  • 5. Date: 7 Phusical sta a Tt s aluwaya availalue O no easulle do w c imu ancd days t ct tumme ResLavuc oumd duopm DLeeAt o) eQLwies ugh cest Inknutankiein uis, I1damust s p nel geuuel lo Tradiuenal Commeca T fast múthed alou,mehed i Fouus c dlumcund Atou. (nah9 NEEDSADyAIDTASEOELECOMMERCE he d vantaugL ELOmmiu a t as allousaIUG : LoRAL REACH S- commau espa.ne dhe, euALAcAonalional ancel untaumatLenal mcuut 1dauna basoc -Comn hp desc a ma 0gaphitokyCuslomakbaa amc. masu buuney patns e o, duodiluonel t REOuCTON PAPeR CoST - cmmmauc dueeoys tha Cost al LdtRI1 pcung dstulutin andl s tuurs unmaticin csung
  • 6. Date: odate dhieucs Intuchans 3 LONVENIEMCE Aoo EASINESS Deobl mamy qA Uin he Oalel £ -Commeia pcom shephine Qs dha enoytha ur metRoe bacLLE t esures dund CeVERenca Th aa. alledseel, te duy ocuwta sesusiu a nu irme 1oloup o dheiu hone OMPETENCE Fox eectuu suns iersetueo e-commeA Aa eumt Compuent method Ve fe Ltene and pawmuts uelta tau chel onunn usn thoam physicot Ateen 5 LIMIATe TRAVEL CoST ns3 Oos customos dle rat hau o mosel e aLlLeu dhom toUt heE-B4selany 4U wthet doueuara u eka camen ComumeCL ma a tu pwrdhauound have oondur Ccm L9on dori sheph expauitnte
  • 7. Date: 6 gveRAL PAyMENI MoDES. marapesumitmulla paman modo Hhat uncluela OPI Cash m daliuaY a bank FMI m ueet olabt cauel tte USTOMER ATA E-cemumeucaep usunes allowing dham c ct utemU data Bussnia Com cuslome uinhalu damouapkic uoumc o bllu mcuk he uecuct h wom olcuta o pudicct wharelamane boduee wi o ugkera Jeoe tudh educu th usk socunc, s nelLstoine jepocluuct om u mcu alse Daal iou hu amouo ma e sheplain spuianu aAu THERS g i i sast L aut acs in matuen 2 poe tom HLI 3 eLOA chocs S. indusl akon
  • 8. TMITATION OF E-CoMMERCE VECURÍIY Cuent s ew uisk clota uana und duansactiow usk Vinus usk ACK OF peRSONAL TOUCH Smaensiumesduu tho sonel deuch th et tsuC Atney apgucs tan andl ntna dL u bales dssatusts Such pselFeluc as baicula, umbetantat uuness slling hug pHoicts as Cutomuu nat nly want o he muchandluse out alse houue a gueoE expeie duuune dhe pocss 3 Ack OF TAILE EXPERIENce o matto hous usel a cdio iu mace consum Atil c cm Jeucw ame ul a produt at mentio dts nat a e to delw ahsLaned erpeLerce dushuch Ceuid eltun Jnclue o Aani Leu euc &mell, taste ancseund
  • 9. Date: VEED FoR INTeRDET AcCESS T s aty olieuA t dlon qat hat eur Cuteme cle nandl luunt occbssbau hey Ca pucha m o Sinca mony Commo tatlasmshaectu me ncionalitus hot H0qui hg -spucl untuunt cess d abincu Catsmet expeim thon a ha Luol asU exeludung uitaus i honciAeus cohunecigmsiv 4 REDIT CARDPRauD welit wucLAcudis uacnc 946ung preulam gmlune uisinesu Tt camdead ochasugs bock thet OALlt n haos wenue penaltisand bad dputatie .SmoALiuinds athughui suuk homathas dauodaclut Hauelr a auuu uhc cc mpac wrah mob ecommaar s ugt suysw busainesl 5 2 COMPLEXITY1N TAXATIONREGULAIOMS AND CoMPLLAMEE a orino ALnosA Alu te Cuatomas uni dilesorntdtaues i ilnas to 0clheu ulatie mat rl un Jhab Cuutos ut also n the cuatomais placA idouncs i a Ceud uok a Jat rtombluli
  • 10. un Ltcotunungtombliamei and taXatLon 6 eCALISSUES A h e s asLLOs OLisLs Lsham the customeu calaj dsjáuL nanels ef Aanqea ACK DE SKILLED PERSOODEL hee is dltiulby ün irndina aillsel too1 oluder omeneuslegsaut. piolLeNad do mana and maintam cuustomeso ONDCERN fOR BUsSINEs`ÉS; h c s cur peLlomusS thuew At stt wsuld Los dozuns stemeusrun. a shosurbeuoel dim imel eveu t dthemo back Mouhaue d% hot ewu t Oarks and St uendlyO mgudlu amc i on a clekAabi THERS: CD Pru me,2ood a Dac amecatly Abaut urk an Hhet 0 man oad ATasshueh e at uo CLusdomen'smma Cb ho J me gus4ant el produy e u
  • 12. Ypes OF S-CoMMPRCc ) L tategauiu . he eu ba si CatonaxLLR CUN B 8 Búiunesto tuuneu 2 2c. Buune o (orsuume 3 C2c Cons1umes oCorsuum 4 C2B Consumay toBwuntu B26: Bauisineu de uuni elutube PhoxcnaLti blL uusne Sue oA manuacusuee no shelesllex blw uushalllu cund a suutail - B23 ha a l Consuumasu is nat veue eno the nline uonsctue Only nveue he manuactwu thals iad Bussur q S Supplie Lhalaelte ebub Customu B2C (Busuness t Lonumey B2C is the abbuevioctie usune o Consumin un B2C yoL pocuc susrR o,a Compoy do o onsumouhe g0 to d io ubsti anel dos at proolueb Conumu cds anc c U% hem h aci c Cund com A dhe good oluut, hem
  • 13. Date: 1 Pehtan Ekcuma ay amzow pkepk etc. e4e hw cuwebascadvonage 82C 1 t ds Conveunt 2 Enhan u expeonu for eample eu baugh a shut Cumaz,dhat elo B2cdransacion a gu a1butfLAa.(d Spplt customu orcu oeb 3 2 Conaume ecanaume L41t the Consumeu a un ouuct conkact wh eoch ches Nc Ccmpan s wavelue.Lt hel eple Aall he peumal goedsgnd-aets durecttyto amy unkusel patuis, Usuall gooelsesocit c T cCTAume 0Conume cemmuu Ex OLX , 6uk Place advertisement alehaite waniio 2ell want o buyPeodur feceive acuet Culom e CLnmu ? Receie mon e
  • 14. C28 Cconsumrto6uunes C28 e-commeuc pocleutt For example, Leleas A sma usines tn reel ptess elias CA pi Seleosu amel oma Vourty and usner Cb ANIT Uhe cleie CundArllcUno s 8e aR ts atoban ethis shheuld (2B rarsactum4 6 /THER B2G Busunesss to 00emment This u unvelu th aransueuen alaod to usun aunol oveunumerd agenu TBuss organuatien LOebu 90vermont
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