Designing IoT
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The document discusses the Internet of Things (IoT) and its significance, emphasizing the importance of connecting devices to enhance user experience. It outlines strategies for designing connected products, highlighting the need for user-centered design, understanding customer problems, and tackling the challenges in resource allocation for user experience teams. Key lessons learned include the unpredictability of user interactions with products and the complexities of managing various technology platforms.
Designing IoT
- 1. Designing IoT Stephen Bolen User Experience Lead, Emerson @sbolen
- 2. 1 2 3 4 5 Agenda
- 3. 1 2 3 4 5 Agenda Introductions and Acknowledgements
- 4. 1 2 3 4 5 Agenda
- 5. 1 2 3 4 5 Agenda What is IoT? Why should I care?
- 6. 1 2 3 4 5 Agenda
- 7. 1 2 3 4 5 Agenda Designing connected products
- 8. 1 2 3 4 5 Agenda
- 9. 1 2 3 4 5 Agenda Lessons learned (hint: this is really difficult)
- 10. 1 2 3 4 5 Agenda
- 11. 1 2 3 4 5 Agenda Closing thoughts/Q&A
- 12. 1 2 3 4 5 Agenda
- 15. Acknowledgements
- 16. Acknowledgements • My UX Team
- 17. Acknowledgements • My UX Team • Emerson Product Team
- 18. Acknowledgements • My UX Team • Emerson Product Team • Emerson Software Solutions Team
- 19. Acknowledgements • My UX Team • Emerson Product Team • Emerson Software Solutions Team • Chris, Laura, Ron, and the STLX Conference organizers & Volunteers
- 25. Education
- 26. Education Fontbonne University B.A., Business Management Southern Illinois University B.A., Music History & Literature; Music Business
- 27. Syracuse University Masters of Business Administration Entrepreneurship Fall 2018 Education Fontbonne University B.A., Business Management Southern Illinois University B.A., Music History & Literature; Music Business
- 30. HVAC Ethnography Starter Pack
- 31. HVAC Ethnography Starter Pack
- 32. HVAC Ethnography Starter Pack
- 33. HVAC Ethnography Starter Pack
- 37. 2 WHAT IS IOT? WHY SHOULD I CARE?
- 38. Audience Poll
- 39. Audience Poll • Raise your hand if you’ve ever uttered a phrase like this:
- 40. Audience Poll • Raise your hand if you’ve ever uttered a phrase like this: • “Alexa, play NPR on TuneIn”
- 41. Audience Poll • Raise your hand if you’ve ever uttered a phrase like this: • “Alexa, play NPR on TuneIn” • “Hey Siri, turn off my hallway light”
- 42. Audience Poll • Raise your hand if you’ve ever uttered a phrase like this: • “Alexa, play NPR on TuneIn” • “Hey Siri, turn off my hallway light” • “Ok Google, what is 16,742 times 994?”
- 44. Vaporware Conference • Consumer Technology Association/Electronics Showcase
- 45. Vaporware Conference • Consumer Technology Association/Electronics Showcase • Proving ground for new products
- 46. Vaporware Conference • Consumer Technology Association/Electronics Showcase • Proving ground for new products • Trendspotting for early adapters
- 47. Vaporware Conference • Consumer Technology Association/Electronics Showcase • Proving ground for new products • Trendspotting for early adapters • Platforms and integrations emerge
- 48. Vaporware Conference • Consumer Technology Association/Electronics Showcase • Proving ground for new products • Trendspotting for early adapters • Platforms and integrations emerge • AI/VR rising
- 49. Vaporware Conference • Consumer Technology Association/Electronics Showcase • Proving ground for new products • Trendspotting for early adapters • Platforms and integrations emerge • AI/VR rising • Get ready for AR
- 50. What is IoT?
- 51. What is IoT? • Devices that address problems that don’t exist
- 52. What is IoT? • Devices that address problems that don’t exist • Solutionism at it’s worst
- 53. What is IoT? • Devices that address problems that don’t exist • Solutionism at it’s worst • A device (Phone, tablet, voice assistant) that sends instructions to a cloud component, which then relays those instructions to the connected device
- 62. Why should I care?
- 63. Why should I care? • 49% of the world’s population is connected online http://www.pewinternet.org/2017/06/06/the-internet-of-things-connectivity-binge-what-are-the-implications/
- 64. Why should I care? • 49% of the world’s population is connected online • 8.4 billion connected things are in use worldwide http://www.pewinternet.org/2017/06/06/the-internet-of-things-connectivity-binge-what-are-the-implications/
- 65. Why should I care? • 49% of the world’s population is connected online • 8.4 billion connected things are in use worldwide • Enhances user experience with traditional products http://www.pewinternet.org/2017/06/06/the-internet-of-things-connectivity-binge-what-are-the-implications/
- 66. Why should I care? • 49% of the world’s population is connected online • 8.4 billion connected things are in use worldwide • Enhances user experience with traditional products • Thermostats, Lights, Outlets, Cameras, Locks, Doorbells, etc. http://www.pewinternet.org/2017/06/06/the-internet-of-things-connectivity-binge-what-are-the-implications/
- 69. Listen to customers to understand their problems. Don’t listen to customers to build their solutions - that’s your job. Dave Wascha
- 70. over REALS FEELS
- 71. Fighting for resources • User Experience and Design is often understaffed relative to the rest of your organization
- 72. The Enterprise Landscape Developers Product Managers Marketing Leadership User Experience Design
- 73. Fighting for resources • User Experience and Design is often understaffed relative to the rest of your organization • Must get scrappy with budgets, trust your process
- 74. Our process
- 75. Our process • Design sprint with cross-functional stakeholders to kick off UCD process:
- 76. Our process • Design sprint with cross-functional stakeholders to kick off UCD process: • Specify the context of use
- 77. Our process • Design sprint with cross-functional stakeholders to kick off UCD process: • Specify the context of use • Specify requirements
- 78. Our process • Design sprint with cross-functional stakeholders to kick off UCD process: • Specify the context of use • Specify requirements • Create design solutions
- 79. Our process • Design sprint with cross-functional stakeholders to kick off UCD process: • Specify the context of use • Specify requirements • Create design solutions • Evaluate designs
- 80. Our process • Design sprint with cross-functional stakeholders to kick off UCD process: • Specify the context of use • Specify requirements • Create design solutions • Evaluate designs • Wash, rinse, repeat
- 90. • In-aisle testing at a “local home improvement store”
- 91. • In-aisle testing at a “local home improvement store” • Sketch
- 92. • In-aisle testing at a “local home improvement store” • Sketch • InVision
- 93. • In-aisle testing at a “local home improvement store” • Sketch • InVision • Lookback
- 94. • In-aisle testing at a “local home improvement store” • Sketch • InVision • Lookback • iPhone
- 95. • In-aisle testing at a “local home improvement store” • Sketch • InVision • Lookback • iPhone • Green science fair trifold board
- 101. Research guides decisions • Many inputs, one output
- 102. Research guides decisions • Many inputs, one output • Appsee mobile analytics
- 103. Research guides decisions • Many inputs, one output • Appsee mobile analytics • Usability evaluations
- 104. Research guides decisions • Many inputs, one output • Appsee mobile analytics • Usability evaluations • Diary studies
- 108. Before and After - iOS
- 109. Before and After - iOS
- 110. Before and After - iOS
- 111. Before and After - iOS
- 112. Before and After - iOS
- 116. 4 LESSONS LEARNED MY POOR DESIGN EGO
- 117. You control nothing • Users consume your product in every conceivable way, which is not always the way you intended
- 118. Expectation
- 119. Reality
- 120. You control nothing • Users consume your product in every conceivable way, which is not always the way you intended • Change is hard, and you will hear about it
- 125. You control nothing • Users consume your product in every conceivable way, which is not always the way you intended • Change is hard, and you will hear about it • There are a lot of UNK-UNKS
- 126. UNK-UNK
- 127. UNK-UNK unk-unk n. especially in engineering, something, such as a problem, that has not been and could not have been imagined or anticipated; an unknown unknown.
- 128. You control nothing • Users consume your product in every conceivable way, which is not always the way you intended • Change is hard, and you will hear about it • There are a lot of UNK-UNKS • Testing becomes difficult when you need to balance different versions of hardware, software, firmware, and OS
- 129. Platforms & Devices
- 130. Platforms & Devices 35% 65% iOS Android
- 131. Platforms & Devices 35% 65% iOS Android 2% 3% 4% 26% 65% Apple Samsung Motorola LG Google
- 133. 5 CLOSING