Upendra K

management lean startup lean six sigma black belt market research dissatisfier must be’s green belt critical to quality characteristics noriaki kano satisfier measurement performance drivers history of balanced scorecard initiatives learning and development perspective business processes perspective objectives customer value proposition indian festivals hierarchy boss boss management indian boss casual meetings family manage ways to manage indian boss market analysis customer satisfaction model kano model voice of the customer six sigma delighter kano analysis kano analysis ctq 8 wastes lean visual management generation y marketing business plan strategy small business generation x marketing marketing strategy break even analysis business model social media strategy levels randomization minitab doe blocking replication scorecard market segmentation balanced scorecard example of balanced scorecard measures organizational strategy advantages of balanced scorecard business life cycle targets financial perspective customer perspective muda customer value add mura muri 7 wastes standardized work 5s design of experiments