Microsoft lync server 2013 step by step for anyone

Author
Matt Landis, Lync MVP
Microsoft Lync Server 2013
Step by Step for Anyone
Revision 13

1 Microsoft Lync Server 2013 Step by Step for Anyone
Get a free Lync Proposal in 1 Day! http://bit.ly/MBmd09
Contents
Chapter 1 - Installing Lync Server 2013 Standard Edition Front End on Windows
2012 .......................................................................................................................5
Prepare Environment.........................................................................................5
Prepare Your Front End Server ..........................................................................6
Install Lync Server 2013 .....................................................................................7
Prepare Active Directory..................................................................................10
Prepare First Standard Edition Server..............................................................13
Configure DNS Records....................................................................................15
Build and Publish Topology..............................................................................19
Install Lync Server System................................................................................39
Add and Enable AD Users ................................................................................45
Chapter 2 - Installing Lync Server 2013 Monitoring Role Collocated on Standard
Edition Front End .................................................................................................49
Chapter 3 - Installing Lync Server 2013 Persistent Chat Collocated on Standard
Edition Front End .................................................................................................66
Chapter 4 - Adding Your Second Lync Standard Edition Server 2013 & Creating
an Associated Backup Pool for Resiliency............................................................84
Chapter 5 - Enabling Lync Server 2013 Enterprise Voice Features, Response
Groups and Managers........................................................................................108
Chapter 6 – Testing Lync Server 2013 Lync Web App and Looking at Functionality
and Features ......................................................................................................132
Chapter 7 - What’s New with Lync Server 2013 and OneNote 2013 Integration
...........................................................................................................................143
Chapter 8 – Questions and Answers about Microsoft Lync and Music on Hold155

My notes on Audiocodes Mediant 1000, MSBG800 and MediaPack Gateway
Delivered MOH: .............................................................................................161
My notes on NET UX1000/UX2000 Gateway Delivered MOH.......................161
My notes on Ferrari OfficeMaster Gate.........................................................162
My Notes on Dialogic Gateways/SBA ............................................................162
Chapter 9 – Using Microsoft Lync Server With Sonicwall Firewalls...................165
Chapter 10 – How to Configure Lync Server 2013 Live Messenger PIC to Enable
Skype Federation ...............................................................................................171

Note: This book is an experiment in a new kind of book writing I’m calling “Blog to Book”. I’m
making no effort to hide the fact that these articles come directly from my blog
http://windowspbx.blogspot.com.
There are a couple benefits of this type of book: Quick to market, mistakes can be easily
addressed and new revision released. One last and big benefit is the interactivity of this
book: You can click on that date/time URL underneath each chapter title and jump to the
live blog article and comment/interact!
Several challenges are: No editorial process (arrgg!) and we are working with products that
are not even released yet! So expect new editions of this book and your welcome to submit
mistakes you see via blog comments or twitter to @matthewlandis
To see this book online in blog form:
http://windowspbx.blogspot.com/search/label/Lync_2013_StepByStep
To get the latest eBook version of this book:
http://gallery.technet.microsoft.com/office/Lync-Server-2012-9d6fe954
Enjoy!

Matt Landis started Landis Computer Technology Solutions in 1995
and it has been providing IT services to businesses for 17 years and
is now a 13 person Microsoft Silver Certified Partner. Matt has over
14 years of field experience implementing Windows Server,
Communication/UC, and Dynamics ERP solutions in enterprise
environments. Matt Landis has various industry certifications:
Microsoft Certified Systems Engineer, Microsoft Certified Database
Administrator, Microsoft Office Certified Expert, Microsoft
Certified Dynamics, snom Certified Engineer, Network+ and A+.
Matt has been very involved with Windows Server based communication and PBX solutions
including Microsoft Lync, 3CX and snom ONE. He is currently a Microsoft Lync MVP, a prolific
blogger at http://windowspbx.blogspot.com and has written many articles on Microsoft Lync
including "Planning, Implementing, and Using Microsoft Lync Server in Small Business
Scenarios" on Microsoft Technet. He was the first 3CX Valued Professional (2008-2010) and
has co-authored a book on Windows communication software "3CX IP PBX Tutorial". Matt likes
giving back via community forums: he has contributed thousands of posts to Microsoft Lync,
snom/snomONE and 3CX community forums over the years.
Matt is also a pastor at Cavlary Mennonite Fellowship and when the chance affords he likes to
travel internationally with his wife Rosalyn.
Company: http://www.landiscomputer.com
Blog: http://www.windowspbx.blogspot.com

Chapter 1
Chapter 1 - Installing Lync Server 2013 Standard
Edition Front End on Windows 2012
By Matt Landis __on 7/16/2012 07:47:00 PM
NOTE: Remember Lync Server 2013 Preview is not meant for live/production environments.
Below are the step by step instructions to install Lync Server 2013 Standard Edition Front End
on Windows Server 2012. Here is an outline of what we will do:
1. Prepare Servers
2. Install Lync Server 2013
3. Prepare Active Directory
4. Prepare First Server
5. Configure DNS
6. Build Topology
7. Install Lync Server System
8. Add & Enable AD Users
9. Login to Lync 2013
Prepare Environment
Some prerequisites for you Lync system:
 You will need 1 AD Server O/S and 1 Lync Server O/S
o Lync requires 64bit O/S
 This guide is Using Windows Server 2012 64bit
o but Windows Server 2008 R2 SP1 should work fine as well.
 Make Sure you have the below role running on your AD Server
o AD-DS (Directory Services)
o DNS
o AD-CS (Certificate Authority)

Tip: I suggest 2GB and 40GB hard drive for AD server and 4GB and 80GB for
Lync Front End server for some quick guidance for a lab system.
Prepare Your Front End Server
 Server Requirements
o Front End server must be joined to domain
o FE must have UI installed
 Install Silverlight (will save time later)
 Front End Must have these Features
o Roles
 Web Server (IIS)
o Features
 Message Queuing | Message Queuing Services
 Remote Server Administration Tools | Role Administration Tools |
AD DS and AD LDS Tools
 User Interfaces and Infrastructure | Desktop Experience
 Windows Identity Foundation 3.5
 .NET Framework 3.5 Features
 .NET Framework 3.5
 HTTP Activation (Important!)
 Non-HTTP Activation
 .NET Framework 4.5 (all options)
o Roles
 Web Server (IIS)
 Role Services
 Common Http Features Installed
 Static
 Default doc
 Https errors
 Health and Diagnostics
 Http logging
 Logging Tools
 Tracing
 Performance
 Static Content Compression
 Dynamics Content Compression
 Security
 Request Filtering
 Client Cert Mapping Authentication
 Windows Authentication

 Management Tools
 IIS Mgt Console
 IIS mgt Scripts and Tools
 Application Development
 ASP.NET 3.5
 ASP.NET 4.5
 .NET extensibility 3.5
 .NET extensibility 4.5
 ISAPI extensions
 ISAPI Filters
Install using Windows Server 2012 “Add Roles and Features Wizard”
Reboot Front End and login as Domain Administrator.
Install Lync Server 2013
Insert CD and Run Setup.exe. You will be prompted to install Visual C++, click “Yes” (below)

You can accept default location and click Install (below)
Accept Terms and click “Ok” to install.

When install is complete (3minute wait time) you will have below apps on your server and the
Lync Server Deployment Wizard (below) will appear.
 Lync Server Manager
 Lync Server Deployment Wizard
 Lync Server Logging (Note: Logging tool is missing from Lync 2013 Preview)
Note: Microsoft Lync Server 2013 has a new centralized logging mechanism.
This is the reason for the logging tool not being installed with Lync Server
2013 Preview. Jens Trier Rassmussen has a complete article on this subject
at http://bit.ly/S3DL4Q. Also, Randy Wintle has written a Powershell UI for
this new central logging at http://bit.ly/Pbbp8v.

Prepare Active Directory
Click “Prepare Active Directory”. (As noted in prerequisites, you will need AD DS and AD LDS
Tools Feature installed on your Front End to complete this step.)

 Step 1: Prepare Schema. (takes 1minute, and you may need to wait a couple
minutes before this and step 2)
 Step 2: Verify Replication of Schema is not necessary if this is a Lab and there is
only one AD server—you can safely keep moving to step 3.
 Step 3: Prepare Forest | Next | select Local Domain | Next (5sec)
 Step 4: just keep moving
 Step 5: Prepare Domain | Next (5sec)
 Step 6: just keep moving
 Step 7 below

Add Lync Administrative User To Admin Group
Add the Administrator to CSAdministrator group (shownbelow)
 CSAdministrator
NOTE: the user running setup needs to be Administrator of the Lync FE local machine.

Prepare First Standard Edition Server
Now lets go back to the Deployment Wizard and click “Prepare first Standard Edition server”.

You will see the below “Prepare single Standard Edition Server” wizard window and you can
just click “Next”. During this process the below will be installed:
 SQL Server 2008 Express Edition will be installed
 RTC databases will be created and populated
 Lync Server installation files will be put in place
 Etc
(Note: as noted in prereqs, Windows Identity Foundation 3.5 must be installed for this
process to complete successfully)

(Time: on new AD with no users, 6-10 minutes to Prepare first Server)
Configure DNS Records
Lets open DNS Manager on AD server. Right click on your domain (in our case lab.local) under
Forward Lookup Zones, click “Other New Records…” and scroll down to “Service Location
(SRV)” and click Create Record.

Will will add a DNS SRV record pointing at our Lync FE Server FQDN (FE01.lab.local in our
case)
 Service = _sipinternaltls
 Protocol = _tcp
 Port number = 5061
 Host Offering the service = fqdn of Lync Std. FE server or Pool. (In our case
FE01.lab.local)

Note: a DNS A record should already be pointing to Lync Front End Server (FE01.lab.local)
We will also create 3 DNS A Records. Right click, “New Host (A or AAAA)…” Add a DNS A
record for
 meet
 dialin
 admin
as shown below

Repeat this for meet and admin DNS A Records.
Now lets go back to the Deployment Wizard and click “Install Administrative Tools”.

This takes just a second to run.
Build and Publish Topology
Next we will go to Start and run “Lync Server Topology Builder” (below).
Select New Topology (as shown below) and then give the topology some name (just any old
name like “mylab.tbxml”)

Now we will be define this topology.
Primary SIP domain: lab.local | Next

 Specify additional supported domains: {nothing/none} | Next

 Define the First site
o Name: LabSite1
o Description: Lab Site (not important, just something)

 Specify site details
o City
o State
o Country
Click “Finish”

Next we will define a new Front End pool. click Next

Define Front End Pool
 FQDN: FE01.lab.local
o Note: if this is a Standard Edition, this FQDN will be exactly the same
FQDN as your FE server (FE01.lab.local in our case)
 Standard Edition Server

Next we will select Features for this Front End Pool
Check these features:
 Conferencing
 Enterprise Voice
 CAC
Tip: What works best for me is to NOT define ARCHIIVE and MONITOR
servers till you are ready to actually install them. I suggest to NOT select
Archiving and Monitoring now. We will do that after we have actually
installed the SQL server and are ready to define those roles in topology
builder.

 Select Collocated server roles
o collocate Mediation Server: check

 Associate server roles with this front End pool
o Enable an Edge pool…: unchecked
Define SQL store

Define the file store: default, next (NOTE: You will need to manually create this network
share and give rights to everyone. This wizard will not automatically create it for you)

Let create the Lync file store share right now so we don’t forget. You can create this folder
where ever you want but for this lab we will create a folder called “Share” in C: of the Lync
Server. Next go into the properties of the folder and give full access permissions to these
groups:
 RTCHS Universal Services
 RTC Component Universal Services
 RTC Universal Server Admins
 RTC Universal Config Replicator
Click on the “Sharing” tab, click on “Share”.

In the “File Sharing” Wizard click the dropdown beside “Add” and select “Find People…” and
in “Enter the object names to select” type RTC. Now press the CTRL key and select the
above groups. Next you will need to change each group to “Read/Write” and click “Share” to
finish the sharing Wizard.

Specify the web services URL: Since this is a lab we can let the External Base URL the
default.

Specify where your Office Web App server is. (you probably don’t have one yet, just point to
OWA.lab.local)

Now you are finished with the wizard.

Edit properties of topology
Right click on “Lync Server 2013 (Preview) and then “Edit Properties”

Scroll down to “Administrative access URL” (as shown below) and define the admin url as
https://admin.lab.local and select Front End Server (FE01.lab.local in our lab)

Publish Topology
Action | Publish | Next | Next

When finished you can “Click Here to open to-do list”. Since we are really good we’ve
already done these items. (if you took a shortcut, backup to see detailed step above)

Install Lync Server System
Deployment Wizard | Install or Update Lync Server System
Now we will install some Lync Server System components, put Certs in place and Start
Services:
1. Step1 Install RtcLocal database
2. Step2 Install Speechfiles, etc.
3. Setup Certs
4. Start Lync Services

 Step1 Install Local Configuration Store (will install RtcLocal)
o Run
o Retrieve Directly from the CMS…
o Next (5 minutes on new lab system)
 Step2 Setup Lync Server components (will install Speechfiles, etc)
o Run |
o Next (15 minutes on new lab systems)
o (NOTE: if you designated the archive/monitoring server, this will fail
because SQL for those stores is not there yet.)
 Step3 Request Certs (Note: if this is a lab setup, and you have parallel installed AD
and Lync FE OS’s, remember the FE needs to be rebooted after you stand up the AD
CA so the CA is authoritative)
Run, select “Default Certificate” then click “Request”

Certificate Request: Next
Delayed or Immediate Request? Send the request immediately to an online cert authority
Choose a Certificate Authority (CA): Select a CA from the list

Certification Authority Account: Next
Specify Alternative Certificate Template: Next
Name and Security Settings: some name
Organization Information: fill in Org and Org Unit
Geographical Information: fill in
Subject Name/Subject Alternative Names: Next
SIP Domain Setting on SAN: Select SIP Domain (example: lab.local) | Next

Configure Additional SAN: Next
Certificate Request Summary: Next
Executing Commands: Completed: Next
Online Certificate Request Status: Finish
Certificate Assignment: Next
Certificate Assignment Summary: Next
Executing Commands: Finish
Select “Default certificate” and click Assign certs

Now repeat the Certificate Wizard steps for the OAuthTokenIsuer.
Step 4: Start Services
After services are started you can open the Services to verify all the Lync Services are
running.
Goto Start | run Lync Control Panel

you will be asked to type in Administrator credentials. If this is new server you will also be
asked to install Silverlight.
Add and Enable AD Users
Next, we will move to our AD server and add several users to Active Directory (I suggest for
your first test users to NOT use the Administrator, but 3 other users). In our case I added:
 u1@lab.local
 u2@lab.local
 u3@lab.local

Now back to Lync Server Control Panel. Click on User | Enable Users. Now click the “Add”
button and Add the 3 users.
Click “Enable” and if you get no errors, you should have 3 Lync users ready to login. Let’s
open Lync 2013 and login!

Wow you have installed Lync Server 2013!
Please note some pieces in Lync that you have not configured yet:
 Monitor and Archiving Roles
 Persistent Chat Server

 Sharing PowerPoint requires a Office Web Apps Server deployed
Continue your lab with more articles in this Lync Server 2013 Step by Step Series:
 Part 1 – Step by Step Installing Lync Server 2013 Standard Edition Front End
 Part 2- Step by Step Installing Lync Server 2013 SE Monitoring Server
 Part 3 – Step by Step Installing Lync Server 2013 Persistent Chat Server
 Part 4 - Step by Step Installing Your 2nd Lync Server 2013 SE Server Associated
Backup Pool for Resiliency
 Part 5 – Step by Step Enabling Lync Server 2013 Enterprise Voice Features, Response
Groups and Managers
 Using Lync 2013 and OneNote 2013 Integration
Special Thanks to Community Contributors to this article:
 Tommy Clarke: for point out “HTTP Activation” required for successful LWA
operation
 Syed Nasir Abbas: Notes some Lync prerequisites that will be helpful
o http://ourgalaxyorg.blogspot.com/2012/12/installingdeploying-microsoft-
lync.html#!/2012/12/installingdeploying-microsoft-lync.html
 FortressITX: For pointing out that this article did not list steps to create Lync Share:
o http://fortressitx.com/blog/microsoft-lync-topology-file-share-error-fix/

Chapter 2
Chapter 2 - Installing Lync Server 2013 Monitoring Role
Collocated on Standard Edition Front End
By Matt Landis __on 7/17/2012 10:45:00 AM
In Part 1 of Installing Lync Server 2013 Standard Edition we go our lab Lync 2013 server up
and running. In this next step by step we will install the Monitoring role using SQL 2008. In
Lync Server 2010 a Monitoring required an additional server. In Lync Server 2013 this has
changed and Monitoring will be on your Front End.
This article presumes:
 Server is Windows Server 2012
 using SQL Server 2008
 You have Lync Server 2013 Preview installed Using This Blog
So, to get started, lets prepare our Lync Server Front End (Windows Server 2012) by
installing Queuing (you will/may not need this in RTM Lync Server). Do this by opening the
“Add Roles and Features Wizard”

Monitoring role requires installing Full SQL 2008R2 or SQL 2012. (SQL EXPRESS will not
cut it)
put SQL 2008 CD in place and run Setup.exe.

ok | next | next | next…

Feature Selection. Below are the SQL features we need:
 Database Engine Services
 Reporting Services
 SQL Server Books Online
 Management Tools – Basic
 Management Tools – Complete

Instance Configuration:
Check Named Instance.
NAMED INSTANCE: MONITOR

Server Configuration:
NOTE:SQL should run as system account
NOTE: No password required.

Database Engine Configuration:

Reporting Services Configuration:
 Native Mode
 Now click Install (15minute install/wait time)
When done test SQL Reporting Services by running “Reporting Services Configuration
Manager” (from Start menu)

Sure enough, it running!
Associate a Monitoring Store with a Front End Pool and Publish
Topology
Open Lync topology builder. Drill down to your Standard Edition front (as shown below) then
right click and Edit Properties.

Next we want to add a Monitoring role to this topology by going to General, scrolling down to
and selecting “Monitoring (CDR and QoE metrics)” and then click New. We will type input
our Front End as the FQDN (as shown), select “Named Instance” and give it the name
“MONITOR” (we will later install a SQL instance with this name) and click OK, Ok.

Action | Topology | Publish.

Next we will goto Start and open the Lync Server Management Shell (Powershell).
Run the below command:
Install-CsDatabase –LocalDatabases
Deploy Monitoring Reports

Run the Lync Deployment Wizard again and click “Deploy Monitor Reports”
Specify credentials to access monitor SQL database. (for this lab I used domain
Administrator)

Now reports are being deployed…

Once the reports are deployed you will be presented with URL for reports. You can copy and
paste this into Internet Explorer. (grin)

When you click on the reports URL you be presented with:

You have successfully installed Lync Monitoring role!
Note: After rebooting this server, SQL Server Reporting Services (MONITOR) did not seem
to auto start and need to go into the SRS Config and start it.

Chapter 3
Chapter 3 - Installing Lync Server 2013 Persistent Chat
Collocated on Standard Edition Front End
We are on a journey installing the various Lync Server 2013 roles. Today we will install the
Persistent Chat role collocated on our Lync Server 2013 Standard Edition Front End! I would
like to give Elan Shudnow credit as I read over his excellent Persistent Chat with Enterprise
Pool articles before launching on installing this collocated edition.
 Part 1 – Install Lync Server 2013 Standard Edition Front End
 Part 2- Monitoring Server
 Part 3 – Persistent Chat Server
Prerequisites:
 Presumes a Lync Server 2013 Std. FE called FE01.lab.local (see)
 Since we are installing Chat on an existing Std. Front End, most things are taken
care of already
 Install full SQL (SQL 2008 R2 or SQL 2012) as a new instance called CHAT. You
can follow the instructions here.
Next will define a Persistent Chat pool in our topology. Let’s Open Topology Builder

Define the new Chat Pool. Use the FQDN of our trusty Front End: FE01.lab.local and check
Single computer pool.

Next. Now give this Chat pool a name. (just anything is fine)

Next. Click new to define a new SQL Server Store. We will use the SQL instance we installed
for our chat role, so SQL Server FQDN = FE01.lab.local and Named Instance = CHAT

Our next item is defining the file store. Since this is a lab we will just use the existing Front
End share we already setup for the FE which is FE01.lab.localshare. Click Finish.

We are done with the topology and you are given a chance to review it—everything looks
great!

Let’s publish our topology by going Action | Topology | Publish…
Click Next.

Watch the publish Wizard complete. when done click Finish.

The next thing we will do is open the Lync Deployement Wizard and Update the Lync Server
System by clicking Install or Upgrade Lync Server System. (this will install the chat services
and install the SQL database)

Click the Run button with Step 2.

Click Next.

Watch as install happens and click Finish when done.

Now we are ready to start our newly installed Chat services. Click Run.

We can checkup that Lync Server Persistent Chat is successfully running…sure enough,
great!

Next we need to login to the Lync Server Control Panel to configure our shiny new Persistent
Chat server. Click on Persistent Chat | Persistent Chat Policy and check Enable Persistent Chat
and click Commit.
Next we will add a Category. Click Category and New.

Next we need to add our Administrator user (user we are using to run Lync Powershell further
down) to the “RTC Local Administrators” group. This is a local group on the Lync Front End
Server, so to do this Open the “Computer Management” and open “Local Users and Groups”.

After this, log out and back into Windows get the new rights.
Next we will add a new chat room. Let’s drop into Lync Powershell and run
New-CsPersistentChatRoom -Name “XXX” -Category “FE01.lab.localrd
Next we will add a user to this new Chat room by running the below Powershell:

After this we can login to our Lync client and use the Chat!

Chapter 4
Chapter 4 - Adding Your Second Lync Standard Edition
Server 2013 & Creating an Associated Backup Pool for
Resiliency
By Matt Landis __on 8/06/2012 10:23:00 AM
We are on a journey installing various Lync Server 2013 roles. In today’s step by step, we will
setup our 2nd Lync Server Standard Edition pool and then set it up as a Backup Registrar so
automatic failover can happen. We will also look at Lync Server 2013’s new failover
capabilities that allow full client capability to be restored in the event of a disaster. To use this
blog the only other lab you need to have done is Part 1.
Previous Articles in this Series:
Prepare the 2nd Front End Server: Prerequisites
See Lync Server 2013 prerequisites here. Installing your 2nd Lync Pool is much like installing
the first. We will go over the steps below briefly, with special notes. But for detailed notes on
installing an FE server, just refer to the Part1 blog in this series.
Install Lync Server 2013
Insert Lync Server 2013 CD, and when you see popup below, click Yes

Once the Deployment Wizard appears we are done here for now.
Open Topology Builder to Add Your 2nd Front End Server/Pool
Right Click on “Standard Edition Front End Servers” | New Front End Pool
NOTE: While the topology builder and this blog refer to a Standard Edition Front End Pool,
just be aware that a Standard Edition Front End Pool really is just one Front End Server,
because there only can be one server in a Standard Edition Pool.

Next | Enter our Backup Front End FQDN (FE02.lab.local) | Next
Check Conferencing, Enterprise Voice. (Note: you will not be able to check CAC because
only 1 per Site)

Now instead of screenshots for each screen, we’ll just note what we want to check.
 Collocate Mediation = Yes | Next
 Enable and Edge Pool = No | Next
 let defaults | Next
 let Defaults (Note: you need to create this share just like your original share) | Next
 Action | Topology | Publish
Goto the Primary (FE01.lab.local) Standard Server and Open Lync Server
2013 Deployment Wizard
Click on “Install or Update Lync Server System”
step 2 and Run

After it completes, click Finish.
Now Goto the Backup (FE02.lab.local) Standard Server and Open Lync Server
2013 Deployment Wizard
Click on “Install or Update Lync Server System”
 Step 1 Run (15-30minute wait) Finish
 Step 2: Run | Next (10minutes wait)
 Step 3
 Step 4
We’ll Test Our 2nd Pool/Server By Moving Users to It
To test, log into Lync Server control panel. Notice you will now be asked which Lync pool
you want to log in to. Let’s select FE01.lab.local.
Once the LSCP is open well click Users | Find | Select u1@lab.local | Action | Move Selected
Users to Pool… |

Now lets select our new Pool/Server (FE02.lab.local) and click OK.

After you move a user there is no need to refresh the user list, this is automatically done for
you. And, sure enough, the u1@lab.local is now on FE02.lab.local! Great.
Now lets open Lync 2013 client and login using user u1@lab.local that we just enabled on our
2nd Standard Edition Front End Pool/Server (FE02.lab.local). Good, our new pool works!
What Happens when we change Pools During an Active Conversation or Call?
Since we could easily move user(s) to our new Pool/Server with no sweat, now lets get
dangerous. Call someone using u1@lab.local and CHANGE POOLS DURING THE CALL.
Let’s repeat the steps we just took above, but do it during a live call and see what happens.
Below is a screenshot of what happens if you change pools/servers during a peer to peer call:
 The Lync 2013 client will momentarily logout and back in again
 During this time (as you see below) the call continues
 Sharing continues
 Video continues
 As noted in the conversation window, functionality is momentarily limited:
o Video cannot be started during momentary logout/in
o Sharing limited and below items will be interrupted
 Polls
 whiteboard
 Powerpoint
o

That’ pretty cool, right? Yeah.
Setup a Resilient Pool (aka Associated Backup Pool)
Now let’s setup our 2nd Front End Pool/Server as an Associated backup pool so that if our 1st
Front End Pool goes down the clients can automatically failover to the 2nd Front End Pool.
Open Topology Builder and download the topology.
Next, we’ll edit the primary “Standard Edition Front End Servers” by right clicking and click
“Edit Properties”

Now we can define our Resiliency settings
 Associated backup pool = FE02.lab.local; (Note the warning about having both FE’s
in the same site. For our lab, and in some production we can ignore this)
 Automatic = Checked
 Failover = 30secs (for lab purposes, this would be short for production…)
 Failback = 30secs (for lab purposes)
 Then click OK to finish.

Let’s Publish the Topology by clicking: Action | Topology | Publish | Next |
Open text file to see what you should do next. In our case we are instructed to run Install or
Update Setup/Update on FE01 and FE02. Now click Finish.

Based on our “next steps” instructions noted above, lets open Lync Server Deployment
Wizard on FE01.lab.local and click on “Install or Update Lync Server System”
 Step 2 Run | Next |Next
 Step 4 Run | Next | (this will get our new Lync server Backup Service running)
Lets open Lync Server Deployment Wizard on FE02.lab.local and click on “Install or Update
Lync Server System”
 Step 2 Run | Next
o NOTE: If Step 2 fails with “Can not update database XDS” error then we
need to manually install the rtc database using the PS command below:
o install-csdatabase –centralmanagementdatabase –sqlserverfqdn
FE02.lab.local –sqlinstancename rtc
o Now run Step 2 again.
 Step 3 (if necessary)
 Step 4

Run the below Powershell commands on your FE01.lab.local to ensure conferencing data is
replicated:
 Invoke-CSBackupServiceSync –PoolFqdn FE01.lab.local
 Invoke-CSBackupServiceSync –PoolFqdn FE02.lab.local
Add DNS SRV Record for Backup Pool/Server
Now lets go into DNS and add a record for our Backup Pool /Server. This SRV record is
necessary so that if the first server (FE01.lab.local in our lab) goes down, the client can find
the backup Pool/Server.
So let open the DNS server management and add the SRV record. The things that are
important:
 Service = _sipinternaltls
 Protocol = _tcp
 Priority = 10 (take note: this value is different than your initial SRV record)
 Weight = 10 (take note: this value is different than your initial SRV record)
 Port number = 5061
 Host offering this server = FE02.lab.local

After you have added this DNS record you might want to verify it has taken effect on the
client PC by running NSLookup on the clients you will be testing.
 NSLookup
 set type=srv
 _sipinternaltls._tcp.lab.local

You Might Need This Step, But Only do it if Needed: Remove The Cert Without
the Backup Server Name in it
NOTE: Please, take a minute and thank Dustin Hannifin and Jason Lee for providing this
crucial step in this blog post.
With both Primary and Backup Front End Server running do the following:
Exit Lync 20013 client on client machine.
On same client machine: Open MMC
File | Add/Remove Snap-in… | Certificates | My User Account | Ok
Navigate to: Personal | Certificates and delete the cert named same as your Lync username.

Now let log back into Lync 2013 client.
Now, Let’s Test Resiliency by Disabling NIC on Primary Front End
(FE01.lab.local)
Make sure all your users (that you want to test resiliency for) are homed on FE01.lab.local.
Next, we’ll simulate our FE01.lab.local machine being down by disabling the NIC.

Now around 30 seconds, our client(s) should log out. Sure enough!
Now they will try to login to the backup pool (in this case FE02.lab.local)…
NOTE: We setup our failover to happen in 30seconds. I’ve noticed in my lab the failing Lync
clients will logout very near 30 seconds, but it could take several minutes till the clients are
able to log back into the Associated Backup Pool/Server (FE02.lab.local). (ie: be fully failed
over) I haven’t taken the time to investigate if this is my lowly lab’s performance , or
something built into Lync. (if someone knows, please post a comment)

But sure enough, it logged into backup pool! You will notice the Lync 2013 client let’s you
know you have some limitations:
 Contact List is unavailable
 Call Forwarding may not be working
 Delegates and Team-Call may not be receiving calls
 Limited chat room access
 Etc.
Now if we enable the NIC on FE01.lab.local the clients should Failback to FE01.lab.local in
30 seconds. (NOTE: on my lab some clients would failback as soon as 10 seconds.)

Next We Will Take a Look at New Lync Server 2013 Failover Options
Much of what we have discussed in this blog so far is largely the functionality you will find in
Lync Server 2010. (I suspect you could use most of the above steps in Lync 2010.) But with
Lync Server 2013, the Lync Server administrator can now failover the CMS and the failed
pool so that the “Limited Functionality due to outage” is removed. Let’s get started with our
failover.
Our first step is to find out where the Active Central Management Database is hosted. To do
this we run the PowerShell:
 Get-CsService –CentralManagement
As shown below, FE01.lab.local is the PoolFqdn (we will refer to this as $CMS_Pool) of the
currently Active CMS.
The next step is to check if the the $CMS_Pool is running Lync Server 2013. You can do this
in Topology Builder (in our lab we know it is, but in a live environment we might not) If the
$CMS_Pool is running Lync 2013 we can use this PowerShell to see who it’s backup pool is:
Get-CsPoolBackupRelationship –PoolFQDN $CMS_Pool

As shown below we can see the $Backup_Pool is FE02.lab.local
Next we will see if the $CMS_Pool is available right now:
Get-CsManagementStoreReplicationStatus –CentralManagementStoreStatus
Below we have an example how this command will look with the $CMS_Pool available.
Now lets disable the NIC on $CMS_Pool (ie FE01.lab.local) to simulate server down. Our
primary Lync FE is now down! (shown below)

Now run the Get-CsManagementStoreReplicationStatus –CentralManagementStoreStatus
command again. Note that the command will fail/error out if the $CMS_Pool/FE01.lab.local
is not available.
(NOTE: If this is a Ent. Edition server you will need to check which Back End holds the
primary CMS using: Get-CsDatabaseMirrorState -DatabaseType CMS -PoolFqdn
<Backup_Pool Fqdn> . Read more about this command by Clicking Here. Running this
command on Std. Edition will fail. On a Std. Edition server there is only one server so we
know which it is. )
Next we will run the command to failover the Central Management Server to our Backup
Server:
 Invoke-CsManagementServerFailover -BackupSqlServerFqdn FE02.lab.local
BackupSqlInstanceName RTC –Force

Now lets verify the move happened by running:
 Get-CsManagementStoreReplicationStatus –CentralManagementStoreStatus
Sure enough! the new ActiveMasterFQDN is now FE02.lab.local (as shown below). Great!
Now we can fail over the Pool by running:
 Invoke-CsPoolFailOver –PoolFqdn FE01.lab.local –Disastermode –Verbose

After running…Voila! The Lync Client services are automatically restored to Lync 2013and
the “Limited Functionality” notice disappears with no user interaction!

Notes:
 On my 3 user lab this script took about 50 seconds to complete. After it completed I
waited a little over a minute until full capability was restored to the Lync client!
 The Chat service was not restored because resiliency was not setup in our lab for this
service.
Conclusion
Well--yahoo! We have successfully setup a Lync Standard Edition Associated Backup Pool
and we have demonstrated Lync Server 2013’s very improved complete Failover resiliency.
 Part 5 – Step by Step Enabling Lync Server 2013 Enterprise Voice Features,
Response Groups and Managers
Special Thanks to Elan Shudnow and his great article on Lync 2010 Resiliency:
http://www.shudnow.net/2012/05/04/lync-2010-central-site-resilience-w-backup-registrars-
failovers-and-failbacks-part-3/
http://social.technet.microsoft.com/wiki/contents/articles/9289.second-lync-standard-edition-
server-to-provide-a-limited-high-availability-en-us.aspx
http://jasonmlee.net/archives/459
 See this post
 And this post
If you want to Fail Back to FE01.lab.local

 Invoke-CsPoolFailback -PoolFQDN FE01.lab.local –Verbose (may take 10-
15minutes; Lync will logout/in near end)
 Invoke-CsManagementServerFailover -BackupSqlServerFqdn FE02.lab.local
BackupSqlInstanceName RTC –Force ( this just takes 10secs)

Chapter 5
Chapter 5 - Enabling Lync Server 2013 Enterprise Voice
Features, Response Groups and Managers
In this step by step we will look at enabling Enterprise Voice features in Lync Server 2013. If
you are interested in the new Response Group Manager feature in Lync 2013 click here .
To get by in Part 5 you need to have done at least Part 1 of Our Lync 2013 Lab.
Enable Users for Enterprise Voice
To enable our users for Ent. Voice lets open the Lync Server Control Panel. Now click on
Users. To save on CPU no users are shown by default so just click on Find to show all your
currently enabled Lync users.
Now We will see a list of Lync enabled users. Note in the Telephony column that our users
are enabled for “PC-to-PC only”. Let’s changed that by double clicking on a user to edit.

Now we can change a few setting
 Telephony:Enterprise Voice
 Line User: tel:+18005551003;ext=1003
Now click “Commit”.

Now you can repeat this step for each user. (or use powershell). Now if we give our Lync
clients a few minutes a new “Phone” tab will show up inside our Lync 2013 client! (NOTE:
there is no need to log out or do anything on the Lync client side. This will automatically
show up.)

Alright, now your users should be enabled for Enterprise Voice.
Trying Out the Audio Test Service
If we click on the Phone Tab/Button we will see our phone dial pad. From here we can make
our first “Voice” call. If we click the “Check” button Lync will call the Lync Audio Test
Service. Go ahead.

test
Enabling and Using Call Park
To enable the call Park feature go to Voice Features | Call Park | New

Configure a Park using the below example. In our example we are making 5 parking “slots” or
spaces so we can park up to 5 calls. We could make this the amount we want to, but for this
lab we’ll make it 5.
 Name: Call Park Orbit
 Number Range: #500
 Number Range: #505
 FQDN of destination server: FE01.lab.local
Now click “Commit”

Now let’s call another rLync user and test our new Park feature. After we are connected,
hover over “Call” then click “Transfer Call” and then “Parking Lot”
Once the call is Parked, you will be notified which of the “slot” the call is in. In the below
case it is in #500. Anyone on Lync with Ent. Voice enabled can pick up this call Parked by
dialing #500. You can click “COPY” to IM this to someone or verbally.

Some Quick notes about Call Park
 By default, if no one picks up the park xx minutes, the call will ring back to the
person who parked the call.
 You can only have 1 call park orbit per user/deskphone. So, for example, you can
not have a Park for Sales and a Park for Service.
 Unlike some PBX systems, you will not be able to see if someone is currently in
Park via a light/button on a phone
Setting Up Normalization
Since we probably don’t want to be walking around dialing things like
“tel:+18005551003;ext=1003” to reach another extension, (I suspect our users would suspect
us of being insane? ;-) we need to make a Normalization rule that turns “1003” into
“tel:+18005551003;ext=1003” for us automatically.

In the Lync Control Panel we’ll make this new Normalization Rule under “Dial Plan”. To do
this Click “Voice Routing” | “Dial Plan” | select the “Global” dial plan | “Edit” | “Show
Details” as shown below.
Now under “Associate Normalization Rules” click “New”.

Now define the New “Normalization Rule” like below.
 Name: Extensions
 Length: Exactly 4
 Pattern to match: ^(1d(3))$
 Translation rule: +1800555$1;ext=$1
 Internal extension = checked
To save this “Normalization Rule” click “OK” | “Commit” | “Commit All”.
Note: The normalization rule we just setup will only take care of extensions in the 1000-1999
range. In our lab exercises we’ll make sure we stay in that range, but if you to a little
“exploring” just be aware.

Update Address Book
Because of the way Lync Server is designed the changes we made above will take some time
to propagate out to all the clients if we just let the process happen normally. We can “push”
this process by taking the below steps on each client we want to test “right now”.
 Run Update-CSAddressBook from the Lync PowerShell and wait about 5 minutes
o you can check Lync Server event log to see when this happens
 Signed out of the Lync 2013 Client and delete everything under:
o C:Users%username%AppDataLocalMicrosoftOffice15.0Lync
o Lync 2010 =
C:Users%username%AppDataLocalMicrosoftCommunicator
Now you should be able to dial Lync user’s by their Ent. Voice 4 digit extension number.
Unassigned Number
The first thing we need to do to create a “Unassigned Number” is to create an announcement.
This requires Powershell New-CsAnnouncement command. Here is an example:
 New-CsAnnouncement –Identity ApplicationServer:FE01.lab.local –Name
“Welcome to Lab 001” –TexttoSpeechPrompt “Welcome to Lab Announcement” –
Language “en-US”

New we will define the new Unassigned Number in LSCP. After filling the form below click
OK. Then “Commit all”
ERRATA NOTE: the 2nd number in the number range below should be exactly the same as
the first. If you are using the ext=xxxx suffix you can have only 1 extension per range. If
using plain jane DID number you can have a range.
http://technet.microsoft.com/en-us/library/gg398522
Quick Notes About Unassigned Number
 If you have an “ext” LineURI you can only have 1 number in Unassigned Number
range. If a normal DID you can have a range.
 If you have a legit number that falls inside an unassigned range you will still be able
to call it

Response Group
Response Groups…
The overview to setting up a RGS is
 Assign specific Lync users to a Group
 Assign Group(s) to a Queue
 Define a Workflow and assign the Queue to the Workflow.
Group | New | Select a pool (FE01.lab.local)
Commit
Next we’ll setup a Queue. Queue | New | Select a Service (Front end Pool. In our case
FE01.lab.local) |

Create or Edit a Workflow | select a Service (or FE pool)
Lync will now pop out a browser window will pop up. From here you can create a new
workflow/response group. Let click on “Create” beside “Hunt Group”.

Now configure your Hunt Group as shown below:
next

Now your response group will be deployed and you will see the below when it is. NOTE: I’ve
you may need to wait several minutes after the RGS is deployed till you can actually dial it.
So, don’t get too worried if you get “Your organization does not support calling this number.”
Now we can call this response group.

RGSManager
Setup a Response Group Manager
Now that we have tested our response group, let’s circle back and look at a new feature in
Lync Server 2013: Response Group Managers. RGS managers allows us to configure
otherwise normal Lync users as RGS managers that can login to Lync Server Control Panel,
Response Group Config web page or PowerShell and only have access to appropriate
response group(s) and configuration.
Response Groups in 2013 can be Managed by a manager or UnManaged, which means they
are administrated by the Lync Admin.
To setup a Response Group Manager is to add our Response Group manager user to the
CSResponseGroupManager AD Group. We’ll ad u1@lab.local.
Note: this user needs to be enabled in Lync

Next, lets edit our Response Group/Workflow and add our user as a Response Group
Manager.
Remember several things:
 The Queues and Groups cannot be used in another Response Group if we are going
to make this a managed RGS
After we add our user, scroll to the bottom and click Save.

Now lets move to the Manager user’s machine (or log onto a machine with the manager
credentials). The manager will be able to login to these Admin tools, but they will ONLY see
RGS info they can manage:
 https://FE01.lab.local/cscp
 https://FE01.lab.local/rgsconfig/default.aspx
 and Lync Powershell
Lync Control Panel: Only Manager related items are enabled.
 In Users tab, Manager can see users, but not edit them
 In Response Group tab Manager can see only their own Response Groups, Queues
and Groups.
 They can not add new RGS, but can add new Queues and Groups.

Response Group Config: Note the manager can’t add a new RGS.
To read more about RGS Managers, see below:
http://technet.microsoft.com/en-us/library/gg398513(v=ocs.15).aspx

Some General Notes:
 Lync Attendant 2010 Seems to crash on Windows Server 2012 RC
 Lync Attendant 2010 seem to run fine on Windows 8 Release Preview

Chapter 6
Chapter 6 – Testing Lync Server 2013 Lync Web App
and Looking at Functionality and Features
Dfd
The Lync Web App (aka LWA) gives external users (even without
credentials) ability to connect to Lync 2013 meetings without having Lync
client installed on their pc. Users with organization credentials might use
LWA when they are at a PC that doesn’t have the Lync 2013 client
installed.
If we followed the steps in Part 1 of this series then the Lync Web App
should be installed and ready to use. By installing the pre-requisites on
your FE and enabling Conferencing when defining the Lync Topology you
did everything needed to install and configure LWA.
In this blog we will test to make sure the LWA is working correctly.
Before starting, if you are using a server or virtual machine to test LWA,
make sure your audio devices are properly configured
 right click on speaker beside clock, click on “Playback Devices” and you
be asked if you want to enable Windows Audio Service, the answer is
Yes.
To start a meeting, go to a computer that has the Lync 2013 client installed
and logged in and start a meeting by pressing ALT+M or clicking Options
| MeetNow

Next you will be prompted on how you want to join the Meeting Audio.
Let’s click to use “Use Lync (Full Audio and video experience)”

Now click on More Options | Meeting Entry Info and copy/email/type the
meeting URL to the PC you want to join the meeting using LWA. The
meeting join URL will look something like:
https://meet.lab.local/u2/NVCKCK1G
Open Internet Explorer and enter the above URL. (Note: actually LWA
will work on select versions of Internet Explorer, Firefox and Safari,
depending on O/S and Version. See this page for details.
NOTE: If this PC has Lync client installed on it, suffix the URL with
?SL=1. This will force the PC to use the browser instead of the Lync
client.
Example: https://meet.lab.local/u2/NVCKCK1G?SL=1

NOTE: When you browse to the meeting url in your lab, you may get a
Windows Security logon request, you can click Cancel.
Next you will see the Lync Web App sign in screen. Since our first test
will simulate a guest external user, let’s click on “Sign in here instead”.
Now we see the guest login screen below. Now we can type any guest
name and click Join the meeting
If this is the first time you ran LWA on this pc you will be prompted to
download and install a small 7MB LWA plugin. Click Run
NOTE: if you do not install the plugin you will still be able to connect to
the meeting, just the media based part of the meeting (audio, video,
application viewing)

you may need to click Join. next you will be asked to allow the Plugin
you may be prompted to allow the plugin

Now you will be joined to the meeting!

Now that we are in the meeting and see that, Yes, the Lync 2013 web
client does do audio (and video) lets turn Instant Message and
desksharing…

and Video along with multi-view video (not shown on the screenshot
below)

Just to demonstrate how similar the Lync 2013 conversation/meeting
window and LWA are, below is a screenshot side by side.

As you can see, the LWA experience is very similar to the full Lync 2013
client meeting join experience. With LWA users can
 participate in Audio and Video
 View and Share desktop
 See multi view video
 configure audio and video devices settings
Below is the Options and settings screen, which we will note is similar to
the Lync client Options.
What happens if we try to run the LWA on a platform that is not
supported? (Say Ubuntu Linux?) Let’s take a look:
[screen shots]

LWA is quite a good experience, some might ask: Why even install the
Lync 2013 client? Some things the LWA does not do
 It is not designed to log into to use as your client because there is no
contact list, presence, search for contact
 no meeting recording
 you can think of LWA as the conversation window part of the Lync client
Some final notes:
 due to the functionality of the LWA there is not a Lync 2013 branded
Attendee client for Lync
 LWA does not require Silverlight
Continue your lab with more articles in this Lync Server 2013 Step by
Step Series:
 Part 1 – Step by Step Installing Lync Server 2013 Standard Edition Front
End
 Part 4 - Step by Step Installing Your 2nd Lync Server 2013 SE Server
Associated Backup Pool for Resiliency
 Part 5 – Step by Step Enabling Lync Server 2013 Enterprise Voice
Features, Response Groups and Managers
 Part 6 - Step by Step Testing Lync Server 2013 Lync Web App and
Looking at Functionality and Features – Part 6
LWA Supported Platforms:
http://technet.microsoft.com/en-us/library/gg425820.aspx

Chapter 7
Chapter 7 - What’s New with Lync Server 2013 and
OneNote 2013 Integration
Microsoft Lync 2013 Now integrates more tightly with OneNote 2013 and in this blog we’ll
go over how this functionality works. There are basically 2 OneNote integration modes:
 My Notes
 Shared Notes
My Notes
My Notes in Lync 2013 is a quick way to start your own personal notes about this Lync
Meeting. Not a super exotic feature, but handy. Hover Over/ClickOn Share | OneNote | My
Notes (or CTRL+N)

A OneNote page will be opened with Date/Time and Meeting Participants inserted already.
The participants are live Contact Cards to the Lync users.

Shared Notes
NOTE: With Shared Notes, The first thing to note (no pun intended) is that you will need to
share your OneNote and give access to this this OneNote Notebook apart from Lync. In other
words, you are sharing OneNote largely like you do if there is no Lync 2013 involved, and
Lync just distributes the link to the meeting participants.
Before you do anything in Lync 2013, I suggest you open Open OneNote and Login to your
Skydrive (or other online account) In OneNote click File | Share. Now click on Invite People
and type in the people you want to have access to this OneNote and when done click Share.

Then in Lync conversation click Share | Share Notes.

Select the shared notebook (below)

Now on a conversation Participant, you need to log OneNote into the Skydrive (or other)
account you just shared this OneNote With.
Participants in this will get a Sharing Request. They can Accept. Next they can click Share |
OneNote and click on the shared OneNote. (click Yes, to the Security Notice)

Now you will see a glyph on the Share button and a note that you can Open notes.

Now OneNote will open the Notebook and go to the Meeting Notes page shared by the
Presenter. Everyone can edit the page at the same time and the changes will flow to everyone
(albeit not instantly. pressing SHIFT+9 pushes/pulls updates right now)

If a meeting/conversation participant has not been given access to this OneNote notebook they
will get a “we couldn’t open…” error as shown below:
(Notes: One Lync Meeting can actually have more than one Meeting Notes PAGE shared.
Actually one person can share more than one page in one meeting! Also, note that the last
shared meeting is at the top of this list of meetings)
To remove Notes from a conversation or meeting, click on Share | Manage Notes

Then click Remove. (NOTE: If you are an Attendee, you cannot Share Notes, nor can you
remove)

Some Notes:
 If there is a participant in the meeting who doesn’t have access to the shared
notebook, they will get a Lync notification that a notebook has been shared with
them, but they will get an error if they try to open it.
 If you share a notebook, those you shared it with can see the WHOLE OneNote
Notebook.
 If you are an Attendee, you cannot Share OneNotes, nor can you remove
 Note that SHIFT+F9 pushes/pulls updates right now. If they press SHIFT+9 they
will get the changes quicker as well.
 If the presenter changes pages in the notebook, this does NOT change the page for
other participants.
 if the participants open the OneNote too soon after the presenter made it, they may
not land on today’s meeting page if there is more than one meeting/page in the
notebook
 If you rejoin a meeting from conversation history, the link to OneNote will be
available.

Chapter 8
Chapter 8 – Questions and Answers about Microsoft
Lync and Music on Hold
UC holds the promise of a new model of communication where being "on hold"
happens less often. In the real world sometimes there is no other option but
"holding" and because of this soothing music on hold to keep our callers happy
is expected.
With Lync Server there are some questions I see coming up about music on hold
and I thought I would take a crack at trying to answer some of them and clear
some of the smoke and fog rolling across some new Lync administrators minds.
Q.What, the Lync EndPoint Provides the Music
on Hold?!
My exact question (including the incredulity) the first time I saw this. But you
are reading correctly--Lync Server depends on the endpoint to provide the
music on hold.
Q.How Do I Setup Music on Hold on the Lync
Client?
In the Lync client click on "Options" and then on "Ringtones and Sounds". As

shown on the screen below in the "Sounds" section you will see an option to set
the WMA file you want to use as the music on hold. This may be greyed out if
the admin has designated this from a policy.
Q. Does Music on Hold Work With Calls Through
a PSTN Gateway?
Sure, if a Lync client is configured to provide MOH and works, it will work just
with calls through a PSTN gateway as well.
Do note there is no music on hold option if the Lync user is not an
Enterprise Voice user so if a non EV user puts someone on hold there will
not be MOH. (just a standard "beep beep beep") But if a non Enterprise
Voice user calls an EV user and the EV put the call on hold there can be
MOH.

Q. How Do I Centrally Set the Music on Hold for
Users?
This is a snap using a powershell script. Ken's UC Blog does a great job of
explaining this. With these powershell scripts you can easily change large
groups of Lync users music on hold centrally and ensure they get what the
admin wants as music on hold. Or you can be extremely granular and let
each decide what they want.
Set-CSClientPolicy –Identity Global -EnableClientMusicOnHold:$true –MusicOnHoldAudioFile “c:mohmoh.wma”
Note that if you EnableClientMusicOnHold from a policy you also need to
designate what music on hold file. Another thing to note: if the Lync client
cannot find/reach the file you designate in “MusicOnHoldAudioFile”, it
will not change in the Lync client even though you have changed the
policy---in other words the Lync client does not blindly change the path
and filename if it is not legitamate.
NOTE: After you make these changes you MAY need to wait an hour or
more till the changes propagate the whole way down to your client. A
great way to ensure the changed came down to your client is to change the
WMA file to some location other than the default. You can see then in
Lync client exactly when the change has occurred.
Q. I’ve Setup Music on Hold for my Response Group, But When I
Press Hold on Lync Client, My Caller Is not hearing that Music
on Hold I setup. Why?
When you configure the MOH for a Response Group you are defining the
MOH the caller will hear while waiting in the queue, NOT what they will
hear when a Lync User presses the hold button. Remember, the
endpoint/Lync Client provides the MOH delivered when Hold button is
pressed.

Q.Why Does The Hold Button on My Polycom
CX600/500 or Other Lync Phone Edition Device
Not Play MOH?
Sorry to break the news friend, but the music on hold button on these
devices does not play music on hold. Consolation? If you have a Lync
Phone Edition device that is tethered with "Better Together" tether (like
how that rolls of the tongue? ;-) then if you press the hold button on your
PC Lync client the other user will get music on hold. Yeah, I know--not so
cool--but at least on option. (<< seems like an update made this stop
working.)
UPDATE: 12/21/2012 If you update your Lync Phone Edition “Aries”
devices to 7577.4366, (available here) pressing hold will now play the
DefaultHold.wma file to callers. So the steps to get MOH on your LPE
devices
Q. How To Setup “Aries” Lync Phone Edition Music On Hold?
Lync Phone Edition Aries devices can now provide MOH by simply
upgrading the LPE device. If you update your Lync Phone Edition “Aries”
devices to 7577.4366, putting calls on hold will now play the
DefaultHold.wma file to callers. At the moment you either use this MOH
file or nothing on LPE, there is not way to change this file by admins or
users.
Below are my steps to get MOH working on your LPE devices. Using the
below instructions instead of KB 2703325 will help avoid a possible snafu
related to pre-existing Lync client music on hold set centrally using the
MusicOnHoldAudioFile setting in the csClientPolicy commandlet.
Onward…
 Update the Aries/LPE device(s) to firmware 7577.4366 (Click Here for
Step by Step)

o For Polycom, Aastra or HP devices 7577.4366 Firmware
download Click Here
 Set the value of EnableClientMusicOnHold=$true and
MusicOnHoldAudioFile="" in the Client Policy using:
o Set-csClientPolicy -Identity <Policy_Identity> -
EnableClientMusicOnHold:$true -MusicOnHoldAudioFile=""
o The part where my instructions deviate from the Microsoft KB is
the MusicOnHoldAudioFile="". The reason for this is that in my
testing the Aries/LPE will not play music if this setting is
anything but Null/””.
 Ensure that the Client Policy has had time to propagate down. (could be
2minutes or more)
 Restart the “Aries” phones in question to get the new settings
Below are some things to be aware of Aries MOH feature:
 You cannot change the preset MOH file on the Aries device.
o It is set to the DefaultHold.wma music file, which is the same as
the default Lync Client Music on hold file. (click here to listen to
the defaulthold.wma)
 If you want to use the MOH on the Aries device, you cannot centrally
configure the MOH file for the Lync client. The client policy setting
“MusicOnHoldAudioFile” MUST equal “”.
 The new LPE/Aries MOH features works fine with Lync Server 2010 or
Lync Server 2013 since it is totally a feature of the LPE device.
Q. Does the Hold Button on the Polycom CX300
Play Music on Hold?
Yes! Since the hold button on the USB Polycom CX300/Plantronics
Calisto P540 really is merely pressing the hold button on the Lync client it
works fine. (Don't you just hate it when a cheaper device has a feature that
more expensive unit doesn't? )

Q. Does the Hold Button on the CX200 Work?
Just had to throw that in there--actually there is no hold button on the CX200.
And--hang on a minute--who is using the CX200 anymore?! ;-)
Q. Is There Any Way to Provide Music on Hold to
Your PSTN Callers (If Using Lync Phone Edition or
other device that doesn’t provide endpoint
MOH):
Yes, select PSTN Gateways can provided music on Hold. Some Lync
PSTN gateways (Audiocodes, NET UX, Ferrari Electronic) will also take
the responsibility for providing music on hold to your PSTN callers. The
thing to remember here is that only calls going through the gateway will
get the music on hold using this method. Federated callers and internal
callers will not get MOH.

My notes on Audiocodes Mediant 1000, MSBG800 and
MediaPack Gateway Delivered MOH:
 There are 2 ways that MOH can be provided by Mediant & MediaPack
gateways:
o by the Call Progress Hold Tone (fixed BEEP, no music)
o or by the prerecordedtones.dat file. (this can be an actual MOH
file, of very limited size, in supported gateways) (Note that the
changing the Call Progress tones requires a gateway reboot and
changing the prerecordedtones.dat does not.)
 By default the Mediant 800 will play the Call Progress Hold Tone when a
Lync device put on hold and Lync is not providing MOH
o When a call is transferred this same (irritatingly loud beep) is
played to the caller before the transfer happens. Not a good
experience and your users will likely ask you to remove it.
 The size allowed for prerecordedtones.dat is as follows
o Mediant 1000 = 2MB
o Mediapack gateways = 200K
o Crazy as it sounds, Audiocodes support (as of 7/24/2012) says
Mediant 800 does not support prerecordedtones.dat.But
(whisper) we’ve used a 76k file filled with silence and it seems
to work—use this tip at your own risk. (8/30/2012 Note: music
on hold via prerecordedtones.dat stopped working in the latest
FW. Audiocode’s support says it will be added back in at version
6.6 or 6.8 Msbg800 FW but that is several months out.)
 How to setup MOH on Audiocodes by UnplugthePBX:
o http://blog.unplugthepbx.com/2011/11/22/lync-music-on-hold-
for-aries-and-other-phones/
My notes on NET UX1000/UX2000 Gateway Delivered MOH
 UX1000 works, but limited to 1MB music file
 UX2000 4MB file
 Enabling Music On Hold at the Gateway Level on NET UX1000/UX2000

o https://support.net.com/display/UXDOC/Configuring+the+UX+f
or+Music+On+Hold
 The UX1000 and 2000 can also play a live audio feed using an FXS port
on the UX device.
o This can be done by plugging the RJ11 side of the VEC LRX-37 C
adapter into the UX FXS port (port designated as MOH port),
and plug the 1/8” jack into your audio/moh/mp3 player.
o Click Here for how to configure the UX device
My notes on Ferrari OfficeMaster Gate
 I’ve been told by Ferrari support (NOTE: there are no support URLs to
reference ATM and I have not tested this) that OfficeMaster Gate can
provide MOH with no file size limitations. (Note: the OfficeMaster Gate
product uses a standard HP rackmount server to explain why there are
not the normal space restrictions)
 How to setup music on hold on OfficeMaster Gate gateway:
http://ucblog.deutinger.de/?p=278
 OfficeMaster Gate: http://www.ferrari-
electronic.com/en/products/officemaster-gate.html
My Notes on Dialogic Gateways/SBA
 According to Randy, Dialogic does not support Music on Hold via
gateway
Q. Can I Use Live External Source for Lync
Music on Hold?
Due to the distributed nature of Lync music on hold from Lync it is not
possible. Currently the music on hold source needs to be a sound file, of a
certain type, accessible to the Lync Server (response groups/call park) or
the Lync Client (client based music on hold) or uploaded to the PSTN
Gateway (audiocodes requires a very specific file type too).

UPDATE: It appears that NET UX series of gateways actually a will
accommodate a live audio source. The way they do it through a FXS port
on the gateway. (clever guys) To read more details, Click Here.
Q. What Happens If I Press Hold While on a
Lync Conference Call?
Will the conference be barraged with hold music? According to alert
reader @Darrylr Lync will be smart and recognize that you are on a
conference and NOT play Music On Hold to the 200 unwitting conference
participants. Nice!
Q. Does snom UC Edition Have a Hold Button
That Plays Music on Hold?
Still testing this. Since the snom phones can listen to/use a multi cast
stream to provide music on hold to caller they theoretically should be able
to provide their own music on hold but I need to verify if they can.
UPDATE: snom UC Edition Firmware 8.8.1.11 does support Lync music
on hold. The MOH file is hosted on the deskphone and works using same
mechanisms as Lync 2010 PC client. The MOH provisioning is even
configured using CSClientPolicy. (At the moment the music on hold file
can not be changed via the phone web GUI. It requires a MOH file
provision server and XML) To read more about snom UC Edition FW
8.8.1.11Click Here.
Q. Where Does the Lync 2010 Standard “KerChung” (Played To
Caller When No Lync MOH is Defined) Come From?
If a UserA, using Lync 2010 client, is put on hold and the other side does
not provide music on hold, the Lync 2010 client will provide a default
“KerChung” sound every 30 seconds. Where does this come from? It may
be a little confusing/unituitive, but it comes from the User A’s Lync client.

So to put it another way, if you want to change the standard “KerChung”
YOU hear when someone else puts you on hold (and doesn’t provide
MOH to you), go into “Change Windows Sounds” on your PC. (Sounds |
Program Events | Microsoft Lync 2010 | On Hold) Also be aware that
whatever sound you select will be played, then 30 seconds of silence, then
repeated.
Q. Where Can I Get Music On Hold that is Royalty Free?
If you would like to read an article on the laws regarding using
downloaded music for music on hold click here. If you just want to get
some royalty free music on hold music, below are a few links:
Free: http://opsound.org/genre/classical/
iTunes: https://itunes.apple.com/us/album/on-hold-music-vol.-
1/id445328651
If anyone else has Lync music on hold real life experience they wish to
share, please do so in the comments.
More Details on Setting the Music on Hold (Powershell, etc):
http://ucken.blogspot.com/2010/10/music-on-hold-for-lync-clients.html
How to Setup LPE MOH:
http://windowspbx.blogspot.com/2011/07/questions-about-microsoft-lync-
server.html#Setup_Aries_LPE_MOH
Royalty Free MOH:
http://windowspbx.blogspot.com/2011/07/questions-about-microsoft-lync-
server.html#royaltyfree_musiconhold

Chapter 9
Chapter 9 – Using Microsoft Lync Server With Sonicwall
Firewalls
Note: This article is as of Sonicwall Firmware version: SonicOS Enhanced 5.8.1.4-43o
I’ve been spending the last couple days on and off getting familiar with Sonicwall VoIP
features. since there are lot of Sonicwall devices in the field you most likely are going to
meet up with one sooner or later. (and this will only get worse with Dell’s acquisition of
Sonicwall) (grin) Another challenge is that most Sonicwall engineers are not spending their
days thinking about VoIP, much less Microsoft Lync and SIP over TCP. (smile)
What is a Good Way to “Ramp Up” understanding the Sonicwall NAT
Configuration process?
This is the exact question I had. I’ve noticed that goggling seems to often return old
Sonicwall HowTo’s that are a bit hard to follow since the older Sonicwall firmware is just a
little different looking. I came across this short PDF manual that I think encapsulates doing
simple tasks in Sonicwall well:

http://www.sonicwall.com/downloads/SonicWALL_TZ_210_Series_Getting_Started_Guide.pd
f
Can Sonicwall do SIP ALG for Microsoft Lync? No.
The simple answer is that Sonicwall firewall VoIP features only work on SIP UDP traffic, not
TCP traffic that Microsoft Lync uses. (This does not mean that Sonicwall will not work Lync, it
just means that there is no need to try to use the Sonicwall VoIP features with Lync at this
time.)
Want a source? Open this document and notice on page 15 that you can set another SIP
signaling port if it is not the standard 5060…but only for UDP traffic…and Microsoft Lync uses
TCP for signaling.
If you want to do some more reading about the Sonicwall VoIP module click here.

Why are Lync Calls Not Shown on the “Call Status” Screen?
The reason Lync calls are missing from the “Call Status” screen is because Sonicwall (as
noted above) only displays UDP VoIP calls here and Microsoft Lync uses TCP for call signaling.
How Shall I Configure the the VoIP Settings Screen?
“SIP Transformations” is Sonicwall’s language for what many others call ALG. Should this be
turned on or off?
Actually, it doesn’t matter at ALL how you set these items because Sonicwall firewalls can
only do “Enable SIP Transformations” (aka ALG, or VoIP/SIP ALG) on UDP traffic and Lync only
uses TCP.
So don’t sweat it and you can ignore all the dire warning on the on forum that tell you to turn
these settings off. (grin) Well, just to be safe…let’s uncheck them. (just in case some future
firmware upgrade does enable them)
 Enable Consistent NAT = Off/Unchecked
 Enable SIP Transformations = Off/Unchecked

[NOTE: If you are using a SIP trunk provider like Intelepeer you will want to make sure you let
them know that you have ALG turned Off. They will change a setting on their side to
compensate for this.]
Is Sonicwall Planning to Add TCP Support to It’s VoIP Features?
According to this forum post harishs@sonicwall.com notes this:
”The Current Implementation of SIP Transformations only affects UDP and not TCP hence we
cannot transform SIP over TCP. There is an Enhancement Filed for the same and can be
expected in future. No ETA.”

In my opinion this is not urgent as Lync can work fine without Sonicwall SIP Transformations,
but would show initiative on Sonicwall’s part.
Something Doesn’t Work Right and I’m on an Old Firmware, Do I
Need to Upgrade?
Yes. This is a security device, if you aren’t up to date---you are not being responsible.
Can I Use Sonicwall AppFlow Monitor To Display Microsoft Lync
Signaling and Media Traffic?
Absolutely. The Sonicwall AppFlow Monitor lets you easily setup a filter to show in realtime
just the traffic you want to see: For example you can easily see SIP Trunk traffic from your
Lync Mediation Server, or your Lync Edge Server traffic through your Sonicwall.
Below we have a screenshot of the AppFlow Monitor showing the traffic to a Lync Mediation
Server. As you can see, at first there was merely SIP signaling traffic, then 1 SIP trunk call
and then after a bit a 2nd SIP trunk call. At any time you can hover over the traffic types
(lower left corner of chart) to get how much traffic is passing using that port/ports.)

If Lync Traffic is DSCP Marked Will Sonicwall Prioritize This Traffic
Going LAN to WAN/ISP? No
Sonicwall devices can tag traffic with DSCP tags, but the Sonicwall device itself will not
prioritize traffic based on DSCP if it is going LAN > WAN. So if you have a Lync Mediation
server that is sending traffic to your ISP (and ultimately to a SIP Trunk provider), even if the
Lync Mediation server tags this traffic with DSCP, the traffic will not be prioritized through
the Sonicwall Firewall Rule. (Use Sonicwall Bandwidth Management to achieve this.) If the ISP
honors DSCP the packets will be prioritized once it reaches the ISP.
NOTE: Sonicwall VPN’s can prioritize DSCP traffic.
How to Setup 1 to 1 NAT?
This is a blog post all in itself. Watch for a post coming…
Conclusion
Bottom Line: Sonicwall and Lync work together just fine, but you need to understand both
well.
Sonicwall will do 1 to 1 NAT’s just fine. Sonicwall currently does not do ALG but Lync
Certified SIP trunk providers should be able to configure their side to avoid the need for ALG
on your firewall. The biggest take away is that Sonicallwall VoIP features do not work on TCP
traffic at this time.
Misc Links:
QOS:
http://help.sonicwall.com/help/sw/eng/6800/25/8/1/Firewall_qosSettings.html#1080295
PSTN Echo Test:+1 703-376-ECHO (3246)
SIP Trunk Traffic Notes:
 RTP seems to always use Sonicwall LAN>WAN rule. (Egress=From Lync Server;
Ingress=From SIP Trunk/Remote Party)
o SDP tell Lync to do this
 Appears SIP signaling uses Sonicwall WAN>LAN rule

Chapter 10
Chapter 10 – How to Configure Lync Server 2013 Live
Messenger PIC to Enable Skype Federation
Original Blog Article Click Here
I wondered around in the “pineapple fields” a bit trying to get all these PIC pieces together
so I thought I’d compile them here. Open your Lync users to millions of Skype users via Live
Messenger PIC!
Since Skype to Lync federation is already working at the IM/P level and will get audio around
the June 2013 time frame, you will want to start getting your Lync Server 2013 Live
Messenger PIC provisioned to take advantage of this.
Here is a summary of the steps to enabled PIC:
 Make sure you Lync Edge server is working ship-shape
 House Clean Your Live Messenger ID’s (aka Microsoft Account or MSA, formerly know
as Live ID): Make sure none are using your Lync domain
 House Clean Your Live Messenger Contact list: remove any Live Messenger contacts
that you just changed the domain name in above step.
 Provision your Lync domain for Live Messenger (aka Skype) PIC
 Configure Live Messenger (aka Skype) PIC Federation in Lync Server Control Panel
 Test
NOTE: For the purposes of this blog we will use the names Live Messenger and Microsoft
Account. Live Messenger might also be know to some users as WLM or Windows Live
Messenger. Microsoft Account might also be know to some users as Windows Live ID or Live
ID. There is some ambiguity as to whether everything we reference as Live Messenger will be
be changed to Skype in the future, but at this time the labels are still Live Messenger.
Make Sure Your Lync Edge Server Is Working Ship Shape
Make sure your Lync Edge server is working “ship shape” before even trying to federate to
Live Messenger. Here is a TechNet article on some tests you can do to ensure your edge
server is working correctly.

Make Sure NO Live Messenger Usernames Are Using Your Lync Domain
Name
Before getting starting this PIC Registration process, make sure you have no users who’s Live
Messenger usernames that are using your Lync domain. To fix these usernames, have the
users login to their Microsoft Account to change the username domain to something other
than the Lync domain.
1. For example if your Lync Server is at “house.com” you need to change any Live
Messenger usernames that have “vanity” domain ending in “@house.com” to
something else. (preferably to a default Microsoft Account domain like "@live.com")
2. REMEMBER: you can only change your Microsoft Account username once every 6
months—so you will want to be VERY CAREFUL and get it right the first time!
Proceed with caution.
3. To change a Microsoft Account username, login with the Microsoft Account that
needs the username changed and go to:
https://account.live.com/summarypage.aspx and click on “Rename account”
NOTE: Currently Microsoft Account users are noting that MSA usernames cannot be changed
(as shown below) It appears changing usernames caused some issues and Microsoft is looking
into the issue. Microsoft has no ETA on at this time. Click Here

Live Messenger Users Whose Usernames Have Changed Will Want to
Notify Others Who Have Them On Their Contact List to Remove Them
and Add Them Again Using New Username
To avoid issues later, (the issue: those who don’t remove and re-add see this contact’s
presence as offline) I recommend that you have Live Messenger users whose username’s have
been change, to notify others who have them on their contact list (whether Lync, Live
Messenger, Skype or other IM clients) to remove them and add them again with their new
Live Messenger username.
Provision Live Messenger PIC Federation for Your Lync Domain With
Microsoft
Get Microsoft Live Messenger (Skype?) PIC provisioning started with Microsoft by heading over
to http://pic.lync.com
1. Microsoft says it could take 30 days: My experience was 7hrs later Live Messenger
was provisioned. Microsoft Lync PIC provisioning team noted that AIM typically takes
a bit longer.
The PIC provisioning website looks something like below:

Do your Live Messenger PIC Federation Configuration in the Lync Server
2013 Control Panel
Under Federation and External Access | Access Edge Configuration | Enable federation and
public IM connectivity (shown below)
Create an External Access Policy to enable access to External Skype users.

Add Live Messenger SIP Federated Partner (or just edit if already there)
Configure settings as you like, shown below:

Set Lync to NOT Force Encryption
A final step to enable Live Messenger PIC you need set Lync to not force encryption. Do this
by following these instructions.
Test By Adding a Live Messenger (Skype?) User In Your Lync Client
To add Live Messenger clients to your Lync contact list add them to Lync just like Lync
clients!
1. Note: If the Live Messenger username you want to add is using a vanity Live
Messenger username domain, enter the contact like this: live-messenger-
username(live-messenger-username-vanity-domain)@msn.com. For example:
john.martin@xyz.com would be john.martin(xyz.com)@msn.com.

Next. (NOTE: the green check does not mean that there is a Live Messenger contact like this,
just that the contact is proper form.)

Conversation is started:

Below is what the Skype side will see:

Some other Lync <-> Skype articles you might have interest in:
 How Do I Enable Lync <-> Skype Federation from Skype Side? Click Here
 How Much Will Lync <-> Skype Federation Cost? Click Here
 How Does Lync <-> Skype Federation Work Under the Hood? Click Here

 Nov 2012: Lync <-> Skype IM/P Has Started Working: Click Here
 Feb 2013: Lync <-> Skype Voice Has Started Working for Some: Click Here
Sources:
http://technet.microsoft.com/en-us/library/ff945947.aspx

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