ECM: Magic quadrant for enterprise content management
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Uptake of ECM offerings remains strong as organizations harness content to drive key business applications. Process-centric solutions, social content management and integration are factors differentiating the 22 vendors assessed. Global adoption of ECM continues to rise.
ECM: Magic quadrant for enterprise content management
- 13. production scenarios. Have an integrated content management suite with at least four of the components listed above supplied natively; others may be supplied through partners. Return to Top Evaluation Criteria Ability to Execute Ability to Execute measures how well a vendor sells and supports its ECM products and services on a global basis. In addition to rating product capabilities, we evaluate each vendor's viability, installed base, pricing, customer support and satisfaction, and product migrations from one major release to another. To be considered for the Leaders quadrant, a vendor must provide most components natively, though they may be loosely coupled as a suite. Although not explicitly identified as a core component, information access or search technology has always been a critical component of an ECM suite, and it plays a big role in helping companies sift through structured and unstructured information. All ECM products ship with a search engine embedded as a core component, so that users can create a fulltext index and search the content stored in repositories. Some vendors have added extended components, such as DAM for handling rich media, eforms, and document and email archiving, and document composition for highvolume generation of customized documents. Table 1. Ability to Execute Evaluation Criteria Evaluation Criteria Weighting Product/Service high Overall Viability (Business Unit, Financial, Strategy, Organization) high Sales Execution/Pricing standard Market Responsiveness and Track Record standard Marketing Execution standard Customer Experience High Operations standard Source: Gartner (October 2012) Completeness of Vision Completeness of Vision focuses on potential. A vendor might succeed financially in the short term without a clearly defined vision or strategic plan, but it won't become a Leader. A vendor with average vision anticipates change by accurately perceiving market trends and exploiting technology. A vendor with superior vision anticipates, directs and initiates market trends, particularly if it integrates its vision for a broad range of areas, and capitalizes on product and service development. Part of our assessment involves looking at how well each vendor understands changing requirements and market trends. We evaluate vendors on their awareness and adoption of emerging functionality, their technical architecture (for example, standards support, Web services and Web 2.0 capabilities), and their focus and abilities in federating and integrating with other content repositories and applications. Table 2. Completeness of Vision Evaluation Criteria Evaluation Criteria Weighting Market Understanding standard Marketing Strategy standard Sales Strategy standard Offering (Product) Strategy high Business Model standard Vertical/Industry Strategy Standard Innovation Standard