About Bob1.1
- 1. PERSONAL ACCOUNTABILITY & DEVELOPMENT OPEN - HONEST & DIRECT HIGH ENERGY & RESULTS ORIENTED PEOPLE & TEAM FOCUSED Leadership is personal My choice reflects my commitment to understand, energize and develop people , helping them to grow and to achieve great things for customers, Organization and the Operations. People get their energy from exciting and stretch goals, the opportunity to contribute, and to make a difference as a part of a solid management team.
- 2. Business Philosophy My Business Philosophy and Style. . .I believe the customer experience is everything and the power of scale and speed gets people excited, when they sense a compelling vision and personal upside. I have a “ grow and excellence attitude.” Maintain a positive attitude—”No Stinkin’ Thinkin’” I get my energy from the belief that, winning begets winning. I am frank, decisive, have an open door (and mentality approach) and do not believe in politics. Everyone matters. Everyone contributes, with their Point of View Furthermore, I believe in the importance of communication to all key stakeholders on a daily basis. Always communicate effectively with my direct Supervisor Loyalty to the Brand and my Supervisor is paramount My personal report card comes from Maximizing Profitability through high-performance people What gets measured gets done.
- 3. Learning… Be wise enough to know when to learn, when to teach, when to act, when to follow and when to lead. Leaders never ask others to do what they themselves would never do. Do not be afraid to fail; mistakes are the best teachers. Never repeat the same mistake.
- 4. Great teams make a difference and require… COMMITMENT • HARDWORK • MUTUAL RESPECT as Business Partners • CONTINUOUS FEEDBACK • RELENTLESSLY IMPROVE THEMSELVES • HAVE FUN … They have a winning attitude Great teams focus on... SERVICE AND CUSTOMERS INSPIRE GREATNESS … BEGIN (AND END) WITH PEOPLE SET CLEAR GOALS & OBJECTIVES UNDERSTAND, ENERGIZE AND DEVELOP PEOPLE—Everyone wants to win & to grow AND it’s not personal..it is about BUSINESS…!!! … communicate continuously and process carefully, one can never over-communicate
- 5. My Goals People’s growth is as important as business results. “ IT’S THE PEOPLE WHO ARE THE BUSINESS” 2. Focusing on a few great ideas is: –hard to do! But… –worth it! I use a, “Top 5” approach “IT WILL REALLY MAKE A DIFFERENCE” Flawless implementation makes every idea better! “ DO IT WELL . . . OR DON’T BOTHER” 4. Openness and honestly is the ONLY way to deal with people. “ TELL IT LIKE IT IS” & Do what you say you will do 5. Everything can be done better next time –If we learn as you go “ IT IS A JOURNEY, NOT A TRIP” 6. Define the strategy - Clear objectives are essential to success 7. LOGIC and CONSISTENCY = CLARITY “WHAT AM I TRYING TO DO?” 8. Winning is good - Losing is not good - No fun is the worst D.W.I.T— D o W hatever I t T akes! “WINNING AND HAVING FUN . . . IS BEST”
- 6. Teams…. Great Operations Teams all have …a winning strategy and a uniform system of values Leadership… PEOPLE MAKE IT HAPPEN FLAWLESS / Clear Vision / Everyone Buy’s-In TEAM EXECUTION / “Go East Together” EVERYONE IS ACCOUNTABLE TEAMWORK: WHAT IT TAKES TO WIN Shared Goals . . . People Business results Customer experience Leadership that provides unwavering commitment to business values Great teamwork Maximizing profitability / Pennies grow up to be dollars Flawless execution
- 7. Professional References “ Robert, was resourceful, innovative leader with energy that drives to make us all the best. A Turnaround Champion with proven skills in management, analysis, organization, strategic planning, budgeting, training/mentoring, and improvement of operations through policies that promote a team-based work atmosphere, creative thinking, superior customer service and a positive effect for the corporate bottom level Great asset to any company Dennis Carr, District manager,, Burger King Corporation reported to Robert at Burger King Corporation “ I had the pleasure of working with Bob at Burger King Corporation. We were both in the same division and worked as a team to help drive the operational results of the franchisees. Bob was a great partner and understood the strong relationships between "people" and "operations" allowing us to effectively drive results with several programs. Bob was promoted and relocated to a company market in Florida. I would welcome the opportunity to work again with Bob.” June 19, 2011 Laura Ramey, Senior Manager - Field Human Resources, Burger King Corporation (NYSE: BKC), worked directly with Robert “ I had the pleasure to work with Bob at Long John Silver's. Bob is without question one of the most talented operations professionals I have ever worked with. His greatest talent in my opinion is his attitude and people skills. He always connected with the franchisee and their staff in such a way as to gain trust, and enact change. His attitude was to never say never, always be the first to volunteer, and always offer suggestions, never problems. His love of the business, care for others, and ability to deliver results is exactly what is needed for any organization that wants to improve.” June 14, 2011 John Ramsay, CFE, Vice President Franchise Development, Long John Silver's,Inc., worked directly with Robert “ I have worked with Robert at two different companies. In each case he was a tremendously successful and valued member of my operational staff. He had the unique ability to coach and mentor people to high performance delivering quality of service to customers, esprit de corps among his reports, and financial performance to the organization. Robert is a high value addition to any endeavor or organization.” June 14, 2011 Bruce Mosby, Senior Vice President Operations, Long John Silvers Inc., managed Robert