Monica Hernanz
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Organization / Workplace
The Client AcademyLocation
London, United Kingdom United KingdomOccupation
Managing Director, The Client AcademyAbout
I help professionals improve their relationships with clients. I give them tools to understand themselves, their colleagues and clients so that they can think and engage better. I started my career in banking (Barclays Bank) and management consulting (KPMG). After 10 years in front-line management, in 2002 I retrained as a psychologist and specialised in people development. From June 2002 until April 2013 I run the interpersonal skills training consultancy Learnflow and also collaborated as an associate of the training companies Elevation Learning, DCGardner and Ontrack International. In April 2013 I launched The Client Academy, a consultancy specialised in training, coaching and facilit...