Helping Teams Paddle in the Same Direction
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The document discusses the importance of shared vision and understanding within teams to foster innovation and effective decision-making. It emphasizes the role of facilitators in guiding discussions and aligning team objectives through strategic questioning and tailored planning processes. Additionally, it highlights various biases that can affect decision-making and the significance of inclusivity and relationship-building among team members.
Helping Teams Paddle in the Same Direction
- 2. Helping Teams paddle in the Same Direction In this discussion, let’s talk about some key questions you should ask your team to help you challenge the notion of being aligned on a proper design direction. Created by Itamar Medeiros @designative www.designative.info #letstalkdesignstrategy
- 3. Created by Itamar Medeiros www.designative.info #letstalkdesignstrategy Do we have a shared vision? In my practice, I’ve found that — more often than not — is not for the lack of ideas that teams cannot innovate, but because of all the friction or drag created by not having a shared vision and understanding of what the problems they are trying to solve. @designative
- 4. #letstalkdesignstrategy Shared understanding is the collective knowledge of the team that builds over time as the team works together. It’s a rich understanding of the space, the product, and the customers. “Creating Shared Understanding” in Lean UX: Applying lean principles to improve user experience, Gothelf, J., & Seiden, J. (2013) Created by Itamar Medeiros www.designative.info @designative
- 5. Created by Itamar Medeiros www.designative.info #letstalkdesignstrategy Do we have shared understanding? It’s very easy to verify if the team has lacks understanding around the problem the team is trying to solve. Just ask some fundamental questions in your next meeting “what is the problem we are trying to solve”? “And for whom”?” If you get different answers from key stakeholders, it is probably a good indication that you should jump in and help facilitate the discussion that will help the team to align. @designative
- 6. Facilitating Teams to paddle in the Same Direction Facilitators enable groups to succeed by: Created by Itamar Medeiros @designative www.designative.info #letstalkdesignstrategy § Asking questions. Creative questions allow a composite picture of the organization to emerge before a strategy event. This listening prepares the consultant to facilitate with knowledge and skills. § Designing a planning process that is unique to the team they are working with. An experienced facilitator creates a meeting designs from a wealth of methods, tailored to the objectives to the team. § Helping the group get specific action plans. She or he will not let teams get stuck with vague generalities. “A Few Reasons to Hire a Facilitator” in Thrive: The Facilitator’s Guide to Radically Include Meetings. Smutny, M., 2019):
- 7. #letstalkdesignstrategy Created by Itamar Medeiros www.designative.info @designative Six Strategic Questions, adapted from “Strategy Blueprint” in Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams (Kalbach, 2020).
- 8. #letstalkdesignstrategy Is this really the problem or are we Just treating the symptoms? Created by Itamar Medeiros www.designative.info @designative
- 9. #letstalkdesignstrategy § The Framing Trap occurs when we misstate a problem, undermining the entire decision- making process § The Overconfidence Trap makes us overestimate the accuracy of our forecasts § The Prudence Trap leads us to be overcautious when we make estimates about uncertain events. § The Recallability Trap prompts us to give undue weight to recent, dramatic events § The Anchoring Trap lead us to give disproportionate weight to the first information we receive § The Status-quo Trap biases us towards maitaining the current situation – even when better alternatives exist § The Sunk-Cost Trap inclines us to make choices in the way that justifies past choices, even when these were mistakes § The Confirming-Evidence Trap leads us to seek out information supporting an existing predilection and to discount opposing information Hammond, John S., Ralph L. Keeney, and Howard Raiffa. "The Hidden Traps in Decision Making." Harvard Business Review 76, no. 5 (September–October 1998): 47–+. Decision Bias Created by Itamar Medeiros www.designative.info @designative
- 10. #letstalkdesignstrategy The True Measure of Leadership is Influence – Nothing more, Nothing less Maxwell, J.C., (2007), “The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You”, 336 pages, Thomas Nelson; 2nd Edition (September 8, 2007) Created by Itamar Medeiros www.designative.info @designative
- 11. #letstalkdesignstrategy The single most important thing you can do to improve communication between you and your stakeholders is to improve those relationships, earn trust, and establish rapport. Greever, T., (2020), “Articulating Design Decisions: Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience”, 220 pages, O'Reilly UK Ltd.; 2nd Edition (18 Aug. 2020) Created by Itamar Medeiros www.designative.info @designative
- 12. Created by Itamar Medeiros www.designative.info #letstalkdesignstrategy How inclusive is your team? How are we ensuring multiple perspectives are captured? @designative
- 13. #letstalkdesignstrategy Being more inclusive makes teams stronger by widening their perspective and making them more invested in the teams success. Meyer, E., (2014), “The Culture Map: Breaking through the Invisible Boundaries of Global Business”, 288 pages, PublicAffairs; Illustrated edition (May 27, 2014) Created by Itamar Medeiros www.designative.info @designative
- 14. #letstalkdesignstrategy Patience and flexibility are key. Cross-cultural effectiveness takes time. Meyer, E., (2014), “The Culture Map: Breaking through the Invisible Boundaries of Global Business”, 288 pages, PublicAffairs; Illustrated edition (May 27, 2014) Created by Itamar Medeiros www.designative.info @designative
- 15. #letstalkdesignstrategy Thank you! If you enjoyed this discussion, don’t forget to follow us on Clubhouse: https://www.joinclubhouse.com/@designative https://www.joinclubhouse.com/club/design-strategy https://www.joinclubhouse.com/club/experimental-voices Created by Itamar Medeiros www.designative.info @designative