@dustinhaisler
THE FUTURE OF PUBLIC
SERVICE IN AN
EXPONENTIAL ERA
Indiana FirstNet Exponential Government Presentation
Exponen'al Change
Something is Happening
Something is Happening
2 5
Chief Internet of Things Officer
The World We Knew
The Shi-
The World Ahead
Exponen'al Government
Where to Start
The World We Knew
Manual+Mechanical
Closed Expert Systems
. Infrastructure was King
Walled-Garden Mobility
Pivot to Open Pla<orms
2 0 1 1
2 0 1 0
2 0 1 0
Private Everything
Outsourced Change
The Shi-
Adopted from Time Magazine & Singularity U
Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N
Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N
Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N
Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N
Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N
8 , 0 0 0 Y E A R S
Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N
8 , 0 0 0 Y E A R S
Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N
8 , 0 0 0 Y E A R S
Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N
Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N L I G H T B U L B
Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N L I G H T B U L B
Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N L I G H T B U L B
1 2 0 Y E A R S
L I G H T B U L B
Adopted from Time Magazine & Singularity U
L I G H T B U L B
Adopted from Time Magazine & Singularity U
L I G H T B U L B M O O N L A N D I N G
Adopted from Time Magazine & Singularity U
L I G H T B U L B M O O N L A N D I N G
9 0 Y E A R S
Adopted from Time Magazine & Singularity U
L I G H T B U L B M O O N L A N D I N G
9 0 Y E A R S
Adopted from Time Magazine & Singularity U
L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
9 0 Y E A R S
Adopted from Time Magazine & Singularity U
L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
2 2 Y E A R S9 0 Y E A R S
Adopted from Time Magazine & Singularity U
L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
2 2 Y E A R S9 0 Y E A R S
Adopted from Time Magazine & Singularity U
L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
2 2 Y E A R S9 0 Y E A R S
H U M A N G E N O M E
S E Q U E N C E D
Adopted from Time Magazine & Singularity U
L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
2 2 Y E A R S9 0 Y E A R S
H U M A N G E N O M E
S E Q U E N C E D
9 Y E A R S
Adopted from Time Magazine & Singularity U
Behavioral Shi-s
Individual Shi-s
Organiza=onal Shi-s
S O U R C E : E X P O N E N T I A L O R G A N I Z AT I O N S
Societal Shi-s
Everything-as-a-Service
Everything Unbundled
Everything Unbundled
What Does This Mean?
E F F O R T, A D O P T I O N C Y C L E S , T I M E T O M A R K E T
C A P I TA L I Z AT I O N A R E G E T T I N G Q U I C K E R .
1 2 3
Change Is ExponenDal.
V
The World Ahead
V
“Citizen experiences with private-sector
companies are reshaping their
expectations for government.”
Dustin Haisler / Paul Taylor (GFOA 2015)
The Technology
Exponen=al Connected Devices
Exponen=al CompuDng
Exponen=al CompuDng
F E B R U A RY 2 0 1 6
Exponen=al Risks
TODAY
SOURCE: THE FUTURE X NETWORK
Exponen=al Cost Decay
The Workplace & Work
Work Today
F R E E L A N C I N G
N O T F R E E L A N C I N G
Work Today
Work in 2020
Freelancers Union
F R E E L A N C I N G
N O T F R E E L A N C I N G
Work in 2020
Freelancers Union
Source: Intuit
Source: Deloitte
A NEW WORKFORCE
Source: Deloitte
A NEW WORKFORCE
Millennials will make up of the
global workforce by 2025.
Source: Deloitte
WORKFORCE STAT #1
Millennials will make up of the
global workforce by 2025.
Source: Deloitte
WORKFORCE STAT #1
75 percent
Millennials
One study indicates over of millennials
would rather have no job than a job they dislike.
Source: Brad Karsh, Manager 3.0
WORKFORCE STAT #2
One study indicates over of millennials
would rather have no job than a job they dislike.
Source: Brad Karsh, Manager 3.0
WORKFORCE STAT #2
50%
THE WORKFORCE OF THE FUTURE WILL BE:
1. DISTRIBUTED - SOME WILL WORK DIRECTLY FOR YOU, SOME WON’T.
2. DECENTRALIZED - GOODBYE COMMAND & CONTROL.
3. ENGAGED - A WORK RELATIONSHIP BASED ON MUTUALITY.
Developed In Collaboration With Daniel Charboneau
THE GOOD THING IS
AdapDve Work Models
Automated Roles
Automated Roles
Indiana FirstNet Exponential Government Presentation
Automated Things
Self-Driving Garbage Truck
Indiana FirstNet Exponential Government Presentation
Automated Things
A M B U L A N C E D R O N E
Automated Infrastructure
Automated Infrastructure
Automated Infrastructure
Indiana FirstNet Exponential Government Presentation
G O V E R N M E N T O R G A N I Z AT I O N S T H AT H A R N E S S
E X P O N E N T I A L T E C H N O L O G I E S A N D M O D E L S O F W O R K .
P E O P L E
P E O P L E
Infrastructure
P E O P L E
Infrastructure
People
P E O P L E
Infrastructure
People
Intelligence
P E O P L E
Infrastructure
Open Data
Leveraged Connected Devices (IoT)
Leveraged Ecosystem
Exponen=al Infrastructure
Data Standards/Interoperability
Exponential Planning
Leveraged Ecosystem
Leveraged Scalable & Connected Devices
Open Data
Data Standards / Interoperability
Data Standards
C L E A R G O V. C O M
Exponen=al Planning
T R A N S P O RTAT I O N P L A N N I N G
E X P O N E N T I A L P L A N N I N G
S E L F - D R I V I N G C A R S
P E O P L EPeople
Adaptive Organizational Structures
On-Demand / Hybrid Labor
Crowdsourced Work / Microtasking
Exponen=al People
Engaged Communities
Crowdsourced Work
P R O B L E M S S O L U T I O N S F U N D I N G
R E S E A R C H I M P L E M E N TAT I O N VA L I D AT I O N
What Else Can Be Crowdsourced?
On-Demand/Hybrid Labor
AdapDve Organiza=on Models
L E A N - S TA RT U P
M O V E M E N T
A G I L E P R O J E C T
M A N A G E M E N T
H O L A C R A C Y
Engaged Community
P E O P L E
Intelligence
Predictive/Contextual User Experiences
Exponen=al Intelligence
Performance and Innovation Metrics
Government-as-an-Experience
Third-Party Data Integrations
Third-Party Data IntegraDon
Performance Metrics
Contextual Experiences
Piecing It All Together
The Evolving Experience of Government
P H Y S I C A L W E B M O B I L E E V E RY W H E R ER E M O T E
‘
Government-as-an-Experience
The Future of the Public Sector
‘
(Also Known As) Government-as-an-API
The Next Medium of Interac=on
Exponen=al’s Impact on Government
•Creates Massive Regulatory Challenges
•Challenges Tradi=onal Planning Models & Legacy Processes
•Can Be Expensive During Transi=onal Periods
THE NOT-SO-GOOD
Exponen=al’s Impact on Government
•Unlocks Massive Amounts of Produc=vity/Efficiency
•Reshapes Government/Ci=zen Interac=ons
•Provides An Economic Driver For Ci=es That Embrace It
THE GOOD
In AcDon
N E W S Y S T E M S F O R E X P E R I M E N TAT I O N
G O V E R N M E N T E M B R A C I N G A . I .
US Geological Survey
L E V E R A G E D I N T E R N E T S E N S O R S
D I G I TA L ‘ M A K E R S PA C E S ’ & K N O W L E D G E H U B S
T E C H N O L O G Y F O R E C O N O M I C D E V E L O P M E N T
Long Beach, California
S TA R T U P S - I N - R E S I D E N C E
P U B L I C - P R I VAT E S H A R I N G PA R T N E R S H I P S
P R I VAT E - S E C T O R + G O V C O L L A B O R AT I O N S
Where to Start With
Individual Steps with
1. Acknowledge Change Is Exponential
2. Understand The Macro-Trends
3. Tap The Collective Intelligence of Your Network
4. Launch & Learn
5. Don’t Be Afraid to do Big Things
OrganizaDonal Steps with
1. Educate & Inspire Your Team
2. Focus on the Experience
3. Operate in Beta (Experiment Frequently)
4. Plan for Exponential in All Things
5. Embrace Organizational Constraints
6. Don’t Be Afraid to do Big Things
Indiana FirstNet Exponential Government Presentation
Dustin Haisler, Chief Innovation Officer
dhaisler@erepublic.com

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Indiana FirstNet Exponential Government Presentation