Hilario Fiandeiro
8 SlideShares 15 Followers 33 Followings
Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Contact Centre Management Consultant ⭐️ Delivering great customer service experiences more cost-effectively!
Industry
Consulting / Advisory
Website
www.contactcentresmart.com
About
I’m a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond. I help clients deliver great customer service experiences more cost-effectively.
Contact Details
Tags
call centres contact centres call centers customer experience customer service counting what counts productivity operations quality monitoring customer access service level customer relationship management #technology # #technologyinsight #contactcenter #callcentre #technologyselection #vendorselection
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Presentations

(7)
See all

Counting what counts in contact centres: Perspectives on Business QA - Mar 2014

11 years ago • 489 Views

Counting What Counts in Contact Centers - Call Quality Monitoring

10 years ago • 2483 Views

Counting what Counts in Contact Centres - A Course Introduction

10 years ago • 747 Views

Counting What Counts in Contact Centers - Service Level

10 years ago • 2203 Views

Why Contact Centres are Costing More than They Should & How to Fix This!

7 years ago • 125 Views

7 concrete ways to cut costs without cutting quality in your contact centre

7 years ago • 415 Views

Biggest mistakes in selecting technology

5 years ago • 135 Views

Documents

(1)

Workshop: Why Contact Centres Cost More Than They Should & How to Fix This!

7 years ago • 297 Views

Likes

(3)

Counting What Counts in Contact Centers - Service Level

Hilario Fiandeiro • 10 years ago

Culture Code: Creating A Lovable Company

HubSpot • 12 years ago

Writing Effective Emails

Ashit Jain • 16 years ago
Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Contact Centre Management Consultant ⭐️ Delivering great customer service experiences more cost-effectively!
Industry
Consulting / Advisory
Website
www.contactcentresmart.com
About
I’m a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond. I help clients deliver great customer service experiences more cost-effectively.
Tags
call centres contact centres call centers customer experience customer service counting what counts productivity operations quality monitoring customer access service level customer relationship management #technology # #technologyinsight #contactcenter #callcentre #technologyselection #vendorselection
See more