Successful legacy fundraising adrian sargeant1 Panel discussion working together victoria jones Panel discussion working together - helen hoare - age uk Legacy promotion in a recession eifron hopper - rnib Is there a perfect supporter day formula How to double your number of known legators in 12 months andrew gilruth - gwct How to avoid some of the pitfalls when deploying legacy targeting models david dipple - adroit data and insight Can a telephone campaign be an integral element of your legacy marketing strategy mencap The good, the bad and the ugly of legacy fundraising richard radcliffe Making a real difference to retention norman barrett, hugh mc caw, nick pride If you love your donors, set them free sonya trivedy, amanda beamon - terrence higgins trust Effective complaint handling stephen haseltine - british heart foundation Don’t just ask what your supporters can do for you gary hancock - customer management consulting Data protection janine paterson - direct marketing association 
