How to use the Facebook




                 T o p i c   Group vs Page

                 D a t e      2011. 05. 23

                 P o s t     Kim Kyung-Rog
Contents


                           Introduction




           Facebook ?                      Social Commerce




                          Group vs Page




           Create Page                      Create Group




                         How to Manage?




                         How to operate?



                               -2-
Social Media

                    sharing

    collaboration
                            participation

      interaction
                            communication


                      -3-
Top 5
• Global top2, Local top3


                                                    Top 5




※ Source : http://www.alexa.com/topsites, 2011.05
                                                     -4-
List of Virtual community
• Facebook
 - founded : 2004.02
 - Users : 640,000,000 over
                                                                List Top 10

                           Name                             Active user accounts                             Date
           Skype                                    663 million[1]                           March 2010
           Tencent QQ                               636 million[2][3]                        November 2010
           Facebook                                 600+ million[4]                          January 2011
           Qzone                                    480 million[5]                           March 2011
           Windows Live Messenger                   330+ million[6]                          June 2009
           Habbo                                    203 million[7]                           February 2011
           Twitter                                  200 million[8][9]                        January 2011
           Gmail                                    176.5 million[10]                        December 2009
           Vkontakte                                135+ million     [11]                    February 2011
           Orkut                                    120+ million     [12][13][14]            August 2010
           Bebo                                     117 million[15]                          July 2010
           Badoo                                    113+ million[16]                         April 2011
           Sina Weibo                               100+ million[17]                         February 2011

※ Source : http://en.wikipedia.org/wiki/List_of_virtual_communities_with_more_than_100_million_users
                                                                        -5-
Understand of Facebook
• Facebook is a Social Networking Service site, Ecosystem
 - Social utility for connecting people with those around them(friends, family, coworkers, or simply others with similar interests.)
 - Framework for information, Based on Networks


                                                      Facebook’s features

                   • Users have a “profile” with a picture and other personal details as they wish
                     (including “limited profile”)
     Service       • Users create newsfeeds based on what users and there friends are doing
                   • Making Friends and keeping in touch



                   •   News feed, page wall, Messages INBOX, friend, friend list
                   •   Uploading & Sharing amount of Photos & Videos (with tagging)
    Activity       •   joining and activities in Pages(fan), Groups, Events
                   •   Apps, Social plug-ins, Posted items(text and URLs), Shared items



                   •   User-created applications
     Platform      •   More than 550,000 active applications (every day increasing)
     & Apps        •   More than one million developers
                   •   More than one million websites have integrated with Facebook Platform (2010)

※ Source : http://www.facebook.com
                                                                 -6-
Understand of Facebook
• Facebook menu and key glossary
 - Common, Group, Page

                                                   key glossary in Facebook
                    • Wall : the core/main of a profile or page
     Basic
                     - aggregates new content, including posted items(status updates) & recent actions(becoming a fan of a page)
                     - News feed/Post : feed of content posted to one’s Wall, aggregation of one’s friends’ newsfeeds published
                     - Messages : message box (include other people message)
                    • Profile : presence for individuals to share information and interact with friends and organizations on Facebook
                    • People : personal connection on Facebook,
                    • Friend : to add a Facebook user as a friend (List, request, find, invite)
                    • Friend List : organized groupings of friends
                    • Events : Birthdays(friends birthday list), friends’ event(create, participate, …)
                    • Application : a program that allows users to share content and interact with other users
                     - photo/friends photo, ads, notes, pages, links, apps(games, and so on...)


                    • Page : official presence for public figures or businesses to share information, interact with fans on Facebook
Homepage/Page
                    • Get started : administrator tool(invite friends, tell to fans, and so on)
                     - settings, manage permissions, basic information, profile picture, features, marketing, mange admins, insights
                    • Wall
                    • Info : basic information about the page
                    • Fan – Facebook users who choose to become a “fan” and follow an organization’s page
                    • Application : Photos, video, links, events, etc add on


     Group          • Group : a collection of Facebook users with a common interest, any Facebook user can create and join a group
                    • Network : an association of Facebook users based on a region, school, or workplace
                    • Add friends to group, chat, create doc, create event, view photos, edit group(information, picture, member)

※ Source : www.HubSpot.com, http://en.wikipedia.org/wiki/Facebook
                                                                    -7-
How to use the Facebook
• Business : Create marketing tool (using the Groups, Pages, Ads and Places)
• School : Create groups to help each other with homework by posting on a group wall
• Home : Find friends, connect with people, share information, share pictures, etc...


                                                 Business for using Facebook

                    • Create the Pages, Gropus, Ads, for your business(products, services and so on)
    Service         • Connect and engage with current and potential customers
                    • Community of users and around your business.




                    •   Create a fan page for your purpose(business)
                    •   Create a personal profile or Create a company/artist/product profile
    Activity        •   Create top keywords
                    •   Do upload an images and videos




                    • Post interesting content(feed), Search blogs using your keywords
   Strategy         • Allways, respond to feedback and thank to new fans
                    • Work regularly and use apps

※ Source : Reconstruction from Presented by Nigel Swaby, Swaby Online Media, Facebook for
Business
                                                                  -8-
[Backup] Social Commerce
• Facebook commerce Model
 - F-Commerce, custom apps, facebook Shopping tabs, facebook deals



                                                            Social Commerce Model


           Mobile                                Commerce on
                                                                                              Your Website              Group Deals
        (M-Commerce)                            Social Networks




                                                      Twitter                               Reviews &                    Groupon
        Shopping Apps
                                           (Giveaways, Tweeted Promo Codes)              Recommendations               Living social

                                                     Youtube                               Social sharing        Location-based deals
           QR Codes
                                           (Frenchconnection’s Youtique)              (Like button, share/add)   (foursquare, facebook places)

                                                                                      •Social sharing tools to
                                                                                       encourage pass along
                                            Facebook Shopping




                                                                Facebook shopping
               Facebook Deals            F-Commerce                                         Custom Apps
                                                                      (tabs)
              •Reward customer       •Share transactions with   •Drive fans to          •Develop Apps to suit
               loyalty                facebook friends           e-commerce website      marketing needs


※ Source : http://www.shoutlet.com
                                                                              -9-
Introduction




Facebook ?                      Social Commerce




               Group vs Page




Create Page                      Create Group




              How to Manage?




              How to operate?



                   -10-
Compare of page and group
• Overview of group & page
 - How to use the group & page?

                                                        Groups vs Pages
    Division                        Gropus                                         Pages                                  Ads
                 •Small group Communication                    • similar to a Profile
                 -share their common interests & express       • Pages are visible to everyone on the
   Overview      their opinion                                   internet by default
                 -express objectives, discuss issues, post     • everyone can connect with Pages by
                 photos and share related content                becoming a fan
                 • More control as you can keep private and    •Non-members, only join to the fan
   Members         members                                     •Can be found in search results
                 • Max 1,000 members
      Use        •School community                             •Business community
  News feed                                                    •represent a brand or products
                 •Only given the URL                           •Make the URL (if page have 25 fans)
 Administrator
                 •Simple events                                •Related events(event creation & invitation)
    tool
                 •Non-statistics                               •Statistics(using page insights)
                                                               •Use of applications                             •CPC(click your website)
  Applications                         -
                                                               •Social ads                                      •CPM(seeing your ad )
                 • publicly or private available
                  -public available for anyone to join         •creating a Page is simple & free
                  -administrator approval for members join     •require a time to build and maintain
    Create       • http://www.facebook.com/groups.php          •http://www.facebook.com/pages/create.php
                  -Fill out the basic information(name,         -Fill out the basic information(name), create
                 network), create events, invite friends and   events, Link apps and so on
                 so on
※ Source : www.searchenginejournal.com/facebook-group-vs-facebook-fan-page-whats-better/7761
                                                                -11-
Example of use the page
• http://www.facebook.com


                                     Sign up & login
                                                       • Top
                                                        - sign up & login

                                                       • Bottom
                                                        - list of the people
                                                        - list of the pages
                                                        - create a page




※ Source : http://www.facebook.com
                                          -12-
Example of use the page


                          Browse pages
                                         • list of the pages
                                         • Click the starbucks




                              -13-
Example of use the page


                                               Sample of page - Starbucks
                                                                            • Sample page
                                                                             - Starbucks
                                                                             - Ranking of top 3

                                                                            • How to use




※ Source : http://www.facebook.com/Starbucks
                                                          -14-
Example of use the page


                          Sample of Search
                                             • Sample page
                                              - Starbucks
                                              - Ranking of top 3

                                             • How to use
                                              - search




                                -15-
Introduction




Facebook ?                      Social Commerce




               Group vs Page




Create Page                      Create Group




              How to Manage?




              How to operate?



                   -16-
Example of create the page


                        Create the page
                                          • Create a page
                                          • Select the category
                                           - company




                             -17-
Example of create the page


                       Select the category
                                             • Create a page
                                             • Select the category
                                              - company
                                             • Select the sub-category
                                             • Make the title




                              -18-
Example of create the page


                      Intro page – Get Started
                                                 • Create a page
                                                 • Select the category
                                                  - company
                                                 • Select the sub-category
                                                 • Make the title
                                                 • Introduce the page index
                                                 • Get started
                                                 • publish the page




                                -19-
Example of create the page


                        Intro page – Wall
                                            • Create a page
                                            • Select the category
                                             - company
                                            • Select the sub-category
                                            • Make the title
                                            • Introduce the page index
                                            • Get started
                                            • publish the page
                                            • Wall




                              -20-
Example of create the page


                       Intro page – Events
                                             • Create a page
                                             • Select the category
                                              - company
                                             • Select the sub-category
                                             • Make the title
                                             • Introduce the page index
                                             • Get started
                                             • publish the page
                                             • Wall
                                             • Events




                              -21-
Example of create the page


                 Mange Administrator tools - Permissions
                                                           • Create a page
                                                           • Select the category
                                                            - company
                                                           • Select the sub-category
                                                           • Make the title
                                                           • Introduce the page index
                                                           • Get started
                                                           • publish the page
                                                           • Wall
                                                           • Events

                                                           • Manage the page
                                                            - setting
                                                            - permission




                                  -22-
Example of create the page


                Mange Administrator tools – Basic Information
                                                                • Create a page
                                                                • Select the category
                                                                 - company
                                                                • Select the sub-category
                                                                • Make the title
                                                                • Introduce the page index
                                                                • Get started
                                                                • publish the page
                                                                • Wall
                                                                • Events

                                                                • Manage the page
                                                                 - setting
                                                                 - permission
                                                                 - Basic Information




                                    -23-
Example of create the page


                 Mange Administrator tools – Profile Picture
                                                               • Create a page
                                                               • Select the category
                                                                - company
                                                               • Select the sub-category
                                                               • Make the title
                                                               • Introduce the page index
                                                               • Get started
                                                               • publish the page
                                                               • Wall
                                                               • Events

                                                               • Manage the page
                                                                - setting
                                                                - permission
                                                                - Basic Information
                                                                - Profile Picture




                                    -24-
Example of create the page


                   Mange Administrator tools - Apps
                                                      • Create a page
                                                      • Select the category
                                                       - company
                                                      • Select the sub-category
                                                      • Make the title
                                                      • Introduce the page index
                                                      • Get started
                                                      • publish the page
                                                      • Wall
                                                      • Events

                                                      • Manage the page
                                                       - setting
                                                       - permission
                                                       - Basic Information
                                                       - Profile Picture
                                                       - Apps




                                 -25-
Example of create the page


                  Mange Administrator tools - Insignts
                                                         • Create a page
                                                         • Select the category
                                                          - company
                                                         • Select the sub-category
                                                         • Make the title
                                                         • Introduce the page index
                                                         • Get started
                                                         • publish the page
                                                         • Wall
                                                         • Events

                                                         • Manage the page
                                                          - setting
                                                          - permission
                                                          - Basic Information
                                                          - Profile Picture
                                                          - Apps

                                                         • Administrator tool
                                                          - insights




                                  -26-
Example of create the page


                Mange Administrator tools – Change account
                                                             • Create a page
                                                             • Select the category
                                                              - company
                                                             • Select the sub-category
                                                             • Make the title
                                                             • Introduce the page index
                                                             • Get started
                                                             • publish the page
                                                             • Wall
                                                             • Events

                                                             • Manage the page
                                                              - setting
                                                              - permission
                                                              - Basic Information
                                                              - Profile Picture
                                                              - Apps

                                                             • Administrator tool
                                                              - insights

                                                             •Change the account




                                   -27-
Example of create the page


                Mange Administrator tools – Change account
                                                             • Create a page
                                                             • Select the category
                                                              - company
                                                             • Select the sub-category
                                                             • Make the title
                                                             • Introduce the page index
                                                             • Get started
                                                             • publish the page
                                                             • Wall
                                                             • Events

                                                             • Manage the page
                                                              - setting
                                                              - permission
                                                              - Basic Information
                                                              - Profile Picture
                                                              - Apps

                                                             • Administrator tool
                                                              - insights

                                                             •Change the account




                                   -28-
Introduction




Facebook ?                      Social Commerce




               Group vs Page




Create Page                      Create Group




              How to Manage?




              How to operate?



                   -29-
Example of create the Group


                        Create the group
                                           • Create Group
                                            - group name
                                            - members




                              -30-
Example of create the Group


                 Create the group – Digital Media Alumni
                                                           • Create Group
                                                            - group name
                                                            - members

                                                           • Group Home
                                                            - group menu




                                  -31-
Example of create the Group


                     Mange the group – setting
                                                 • Create Group
                                                  - group name
                                                  - members

                                                 • Group Home
                                                  - group menu
                                                  - setting




                               -32-
Example of create the Group


                  Mange the group – Create the event
                                                       • Create Group
                                                        - group name
                                                        - members

                                                       • Group Home
                                                        - group menu
                                                        - setting
                                                        - create event




                                 -33-
Example of create the Group


                  Mange the group – Basic information
                                                        • Create Group
                                                         - group name
                                                         - members

                                                        • Group Home
                                                         - group menu
                                                         - setting
                                                         - create event

                                                        • Manage the Group
                                                         - basic information




                                 -34-
Example of create the Group


                   Mange the group – Profile Picture
                                                       • Create Group
                                                        - group name
                                                        - members

                                                       • Group Home
                                                        - group menu
                                                        - setting
                                                        - create event

                                                       • Manage the Group
                                                        - basic information
                                                        - profile picture




                                 -35-
Example of create the Group


                    Mange the group – Members
                                                • Create Group
                                                 - group name
                                                 - members

                                                • Group Home
                                                 - group menu
                                                 - setting
                                                 - create event

                                                • Manage the Group
                                                 - basic information
                                                 - profile picture
                                                 - members




                              -36-
Example of create the Group


                    Mange the group – Members
                                                • Create Group
                                                 - group name
                                                 - members

                                                • Group Home
                                                 - group menu
                                                 - setting
                                                 - create event

                                                • Manage the Group
                                                 - basic information
                                                 - profile picture
                                                 - members (find)




                              -37-
Example of create the Group


                    Mange the group – Members
                                                • Create Group
                                                 - group name
                                                 - members

                                                • Group Home
                                                 - group menu
                                                 - setting
                                                 - create event

                                                • Manage the Group
                                                 - basic information
                                                 - profile picture
                                                 - members (find, select)




                              -38-
Example of create the Group


                    Mange the group – Members
                                                • Create Group
                                                 - group name
                                                 - members

                                                • Group Home
                                                 - group menu
                                                 - setting
                                                 - create event

                                                • Manage the Group
                                                 - basic information
                                                 - profile picture
                                                 - members (find, select)




                              -39-
Example of create the Group


                      Mange the group – Intro
                                                • Create Group
                                                 - group name
                                                 - members

                                                • Group Home
                                                 - group menu
                                                 - setting
                                                 - create event

                                                • Manage the Group
                                                 - basic information
                                                 - profile picture
                                                 - members (find, select)

                                                • wall




                               -40-
Introduction




Facebook ?                      Social Commerce




               Group vs Page




Create Page                      Create Group




              How to Manage?




              How to operate?



                   -41-
Example of manage the page


                                              Mange the facebook Tool - hootsuite
                                                                                    • Manage Social media
                                                                                    tool
                                                                                     - hootsuite
                                                                                     - socialbakers

                                                                                    • hootsuite
                                                                                     - signup, login




※ Source : http://hootsuite.com/dashboard#/
                                                             -42-
Example of manage the page


                      Hootsuite - Home
                                         • Manage Social media
                                         tool
                                          - hootsuite
                                          - socialbakers

                                         • hootsuite
                                          - signup, login

                                         • Hootsuite home
                                          - add social network




                             -43-
Example of manage the page


                Hootsuite – Facebook feeds & page feed
                                                         • Manage Social media
                                                         tool
                                                          - hootsuite
                                                          - socialbakers

                                                         • hootsuite
                                                          - signup, login

                                                         • Hootsuite home
                                                          - add social network
                                                          - see the news feed
                                                          - see the page feed




                                 -44-
Example of manage the page


                      Hootsuite – setting
                                            • Manage Social media
                                            tool
                                             - hootsuite
                                             - socialbakers

                                            • hootsuite
                                             - signup, login

                                            • Hootsuite home
                                             - add social network
                                             - see the news feed
                                             - see the page feed

                                            • Setting




                             -45-
Example of manage the page


                    Hootsuite – Create analytics
                                                   • Manage Social media
                                                   tool
                                                    - hootsuite
                                                    - socialbakers

                                                   • hootsuite
                                                    - signup, login

                                                   • Hootsuite home
                                                    - add social network
                                                    - see the news feed
                                                    - see the page feed

                                                   • Setting

                                                   • Create analytics




                                -46-
Example of manage the page


                    Hootsuite – Create analytics
                                                   • Manage Social media
                                                   tool
                                                    - hootsuite
                                                    - socialbakers

                                                   • hootsuite
                                                    - signup, login

                                                   • Hootsuite home
                                                    - add social network
                                                    - see the news feed
                                                    - see the page feed

                                                   • Setting

                                                   • Create analytics
                                                    - select template




                                -47-
Example of manage the page


                    Hootsuite – Create analytics
                                                   • Manage Social media
                                                   tool
                                                    - hootsuite
                                                    - socialbakers

                                                   • hootsuite
                                                    - signup, login

                                                   • Hootsuite home
                                                    - add social network
                                                    - see the news feed
                                                    - see the page feed

                                                   • Setting

                                                   • Create analytics
                                                    - select template
                                                    - create modules




                                -48-
Example of manage the page


                    Hootsuite – Create analytics
                                                   • Manage Social media
                                                   tool
                                                    - hootsuite
                                                    - socialbakers

                                                   • hootsuite
                                                    - signup, login

                                                   • Hootsuite home
                                                    - add social network
                                                    - see the news feed
                                                    - see the page feed

                                                   • Setting

                                                   • Create analytics
                                                    - select template
                                                    - create modules




                                -49-
Example of manage the page


                   Hootsuite – see the analytics
                                                   • Manage Social media
                                                   tool
                                                    - hootsuite
                                                    - socialbakers

                                                   • hootsuite
                                                    - signup, login

                                                   • Hootsuite home
                                                    - add social network
                                                    - see the news feed
                                                    - see the page feed

                                                   • Setting

                                                   • Create analytics
                                                    - select template
                                                    - create modules
                                                    - see the analytics




                               -50-
Introduction




Facebook ?                      Social Commerce




               Group vs Page




Create Page                      Create Group




              How to Manage?




              How to operate?



                   -51-
Operate the page
• Use the tools for increase efficiency
 - hootsuite.com : Can schedule posts, can post to both facebook and twitter simoultaneously, easily share content
 - socialbakers : use the statistics


                                                 How to community in the page?
  No.                                                                    Basic rule
   1    • design a nice page
   2    • tell your story, post interesting & original comments
   3    • use the page as a “viral” corporate blog and link the page to your “suggest ideas” blog
   4    • pull your news-feed into facebook and connect the page to your corporate newsroom
   5    • show links to web articles about your brand
   6    • offer your fans something special
   7    • ask fans to invite their friends to become fans
        • ask fans to create your next product and ask fans to take a picture “with” your product
   8
        • ask customers what they would like and what they don’t like
   9    • link and push to your twitter and youtube channels
  10    • show your pictures and let fans publish their pictures and show your videos and let fans upload their own (short) videos
  11    • use an events page (promote charity events)
  12    • use applications & tie them into your e-shop, and let fans click & buy “that” product(inside facebook)
  13    • engage your fans with a poll page or with a poll application
  14    • create fun applications on facebook
  15    • use the social content(Blog posts, Articles, Podcasts, Video, Photos, Interviews, Testimonials, User experiences)
  16    • use the other people’s content(Blog subscriptions(alltop.com), Facebook friend lists, Twitter lists
        • content guidelines
  17     - Keep updates short and to the point, Think in terms of headlines, Encourage comments with yes/no questions
         - Ask fans to “like” your update, Ask fans to “share” your update
        • consider of privacy and ownership
  18
         - People worry about revealing their personal lives to the world / - Copyright Policy is strict


                                                                       -52-
Question & Answer




Kyung-Rog, Kim : it4all@korea.com


               -53-

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How to make the page in facebook

  • 1. How to use the Facebook T o p i c Group vs Page D a t e 2011. 05. 23 P o s t Kim Kyung-Rog
  • 2. Contents Introduction Facebook ? Social Commerce Group vs Page Create Page Create Group How to Manage? How to operate? -2-
  • 3. Social Media sharing collaboration participation interaction communication -3-
  • 4. Top 5 • Global top2, Local top3 Top 5 ※ Source : http://www.alexa.com/topsites, 2011.05 -4-
  • 5. List of Virtual community • Facebook - founded : 2004.02 - Users : 640,000,000 over List Top 10 Name Active user accounts Date Skype 663 million[1] March 2010 Tencent QQ 636 million[2][3] November 2010 Facebook 600+ million[4] January 2011 Qzone 480 million[5] March 2011 Windows Live Messenger 330+ million[6] June 2009 Habbo 203 million[7] February 2011 Twitter 200 million[8][9] January 2011 Gmail 176.5 million[10] December 2009 Vkontakte 135+ million [11] February 2011 Orkut 120+ million [12][13][14] August 2010 Bebo 117 million[15] July 2010 Badoo 113+ million[16] April 2011 Sina Weibo 100+ million[17] February 2011 ※ Source : http://en.wikipedia.org/wiki/List_of_virtual_communities_with_more_than_100_million_users -5-
  • 6. Understand of Facebook • Facebook is a Social Networking Service site, Ecosystem - Social utility for connecting people with those around them(friends, family, coworkers, or simply others with similar interests.) - Framework for information, Based on Networks Facebook’s features • Users have a “profile” with a picture and other personal details as they wish (including “limited profile”) Service • Users create newsfeeds based on what users and there friends are doing • Making Friends and keeping in touch • News feed, page wall, Messages INBOX, friend, friend list • Uploading & Sharing amount of Photos & Videos (with tagging) Activity • joining and activities in Pages(fan), Groups, Events • Apps, Social plug-ins, Posted items(text and URLs), Shared items • User-created applications Platform • More than 550,000 active applications (every day increasing) & Apps • More than one million developers • More than one million websites have integrated with Facebook Platform (2010) ※ Source : http://www.facebook.com -6-
  • 7. Understand of Facebook • Facebook menu and key glossary - Common, Group, Page key glossary in Facebook • Wall : the core/main of a profile or page Basic - aggregates new content, including posted items(status updates) & recent actions(becoming a fan of a page) - News feed/Post : feed of content posted to one’s Wall, aggregation of one’s friends’ newsfeeds published - Messages : message box (include other people message) • Profile : presence for individuals to share information and interact with friends and organizations on Facebook • People : personal connection on Facebook, • Friend : to add a Facebook user as a friend (List, request, find, invite) • Friend List : organized groupings of friends • Events : Birthdays(friends birthday list), friends’ event(create, participate, …) • Application : a program that allows users to share content and interact with other users - photo/friends photo, ads, notes, pages, links, apps(games, and so on...) • Page : official presence for public figures or businesses to share information, interact with fans on Facebook Homepage/Page • Get started : administrator tool(invite friends, tell to fans, and so on) - settings, manage permissions, basic information, profile picture, features, marketing, mange admins, insights • Wall • Info : basic information about the page • Fan – Facebook users who choose to become a “fan” and follow an organization’s page • Application : Photos, video, links, events, etc add on Group • Group : a collection of Facebook users with a common interest, any Facebook user can create and join a group • Network : an association of Facebook users based on a region, school, or workplace • Add friends to group, chat, create doc, create event, view photos, edit group(information, picture, member) ※ Source : www.HubSpot.com, http://en.wikipedia.org/wiki/Facebook -7-
  • 8. How to use the Facebook • Business : Create marketing tool (using the Groups, Pages, Ads and Places) • School : Create groups to help each other with homework by posting on a group wall • Home : Find friends, connect with people, share information, share pictures, etc... Business for using Facebook • Create the Pages, Gropus, Ads, for your business(products, services and so on) Service • Connect and engage with current and potential customers • Community of users and around your business. • Create a fan page for your purpose(business) • Create a personal profile or Create a company/artist/product profile Activity • Create top keywords • Do upload an images and videos • Post interesting content(feed), Search blogs using your keywords Strategy • Allways, respond to feedback and thank to new fans • Work regularly and use apps ※ Source : Reconstruction from Presented by Nigel Swaby, Swaby Online Media, Facebook for Business -8-
  • 9. [Backup] Social Commerce • Facebook commerce Model - F-Commerce, custom apps, facebook Shopping tabs, facebook deals Social Commerce Model Mobile Commerce on Your Website Group Deals (M-Commerce) Social Networks Twitter Reviews & Groupon Shopping Apps (Giveaways, Tweeted Promo Codes) Recommendations Living social Youtube Social sharing Location-based deals QR Codes (Frenchconnection’s Youtique) (Like button, share/add) (foursquare, facebook places) •Social sharing tools to encourage pass along Facebook Shopping Facebook shopping Facebook Deals F-Commerce Custom Apps (tabs) •Reward customer •Share transactions with •Drive fans to •Develop Apps to suit loyalty facebook friends e-commerce website marketing needs ※ Source : http://www.shoutlet.com -9-
  • 10. Introduction Facebook ? Social Commerce Group vs Page Create Page Create Group How to Manage? How to operate? -10-
  • 11. Compare of page and group • Overview of group & page - How to use the group & page? Groups vs Pages Division Gropus Pages Ads •Small group Communication • similar to a Profile -share their common interests & express • Pages are visible to everyone on the Overview their opinion internet by default -express objectives, discuss issues, post • everyone can connect with Pages by photos and share related content becoming a fan • More control as you can keep private and •Non-members, only join to the fan Members members •Can be found in search results • Max 1,000 members Use •School community •Business community News feed •represent a brand or products •Only given the URL •Make the URL (if page have 25 fans) Administrator •Simple events •Related events(event creation & invitation) tool •Non-statistics •Statistics(using page insights) •Use of applications •CPC(click your website) Applications - •Social ads •CPM(seeing your ad ) • publicly or private available -public available for anyone to join •creating a Page is simple & free -administrator approval for members join •require a time to build and maintain Create • http://www.facebook.com/groups.php •http://www.facebook.com/pages/create.php -Fill out the basic information(name, -Fill out the basic information(name), create network), create events, invite friends and events, Link apps and so on so on ※ Source : www.searchenginejournal.com/facebook-group-vs-facebook-fan-page-whats-better/7761 -11-
  • 12. Example of use the page • http://www.facebook.com Sign up & login • Top - sign up & login • Bottom - list of the people - list of the pages - create a page ※ Source : http://www.facebook.com -12-
  • 13. Example of use the page Browse pages • list of the pages • Click the starbucks -13-
  • 14. Example of use the page Sample of page - Starbucks • Sample page - Starbucks - Ranking of top 3 • How to use ※ Source : http://www.facebook.com/Starbucks -14-
  • 15. Example of use the page Sample of Search • Sample page - Starbucks - Ranking of top 3 • How to use - search -15-
  • 16. Introduction Facebook ? Social Commerce Group vs Page Create Page Create Group How to Manage? How to operate? -16-
  • 17. Example of create the page Create the page • Create a page • Select the category - company -17-
  • 18. Example of create the page Select the category • Create a page • Select the category - company • Select the sub-category • Make the title -18-
  • 19. Example of create the page Intro page – Get Started • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page -19-
  • 20. Example of create the page Intro page – Wall • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall -20-
  • 21. Example of create the page Intro page – Events • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall • Events -21-
  • 22. Example of create the page Mange Administrator tools - Permissions • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall • Events • Manage the page - setting - permission -22-
  • 23. Example of create the page Mange Administrator tools – Basic Information • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall • Events • Manage the page - setting - permission - Basic Information -23-
  • 24. Example of create the page Mange Administrator tools – Profile Picture • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall • Events • Manage the page - setting - permission - Basic Information - Profile Picture -24-
  • 25. Example of create the page Mange Administrator tools - Apps • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall • Events • Manage the page - setting - permission - Basic Information - Profile Picture - Apps -25-
  • 26. Example of create the page Mange Administrator tools - Insignts • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall • Events • Manage the page - setting - permission - Basic Information - Profile Picture - Apps • Administrator tool - insights -26-
  • 27. Example of create the page Mange Administrator tools – Change account • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall • Events • Manage the page - setting - permission - Basic Information - Profile Picture - Apps • Administrator tool - insights •Change the account -27-
  • 28. Example of create the page Mange Administrator tools – Change account • Create a page • Select the category - company • Select the sub-category • Make the title • Introduce the page index • Get started • publish the page • Wall • Events • Manage the page - setting - permission - Basic Information - Profile Picture - Apps • Administrator tool - insights •Change the account -28-
  • 29. Introduction Facebook ? Social Commerce Group vs Page Create Page Create Group How to Manage? How to operate? -29-
  • 30. Example of create the Group Create the group • Create Group - group name - members -30-
  • 31. Example of create the Group Create the group – Digital Media Alumni • Create Group - group name - members • Group Home - group menu -31-
  • 32. Example of create the Group Mange the group – setting • Create Group - group name - members • Group Home - group menu - setting -32-
  • 33. Example of create the Group Mange the group – Create the event • Create Group - group name - members • Group Home - group menu - setting - create event -33-
  • 34. Example of create the Group Mange the group – Basic information • Create Group - group name - members • Group Home - group menu - setting - create event • Manage the Group - basic information -34-
  • 35. Example of create the Group Mange the group – Profile Picture • Create Group - group name - members • Group Home - group menu - setting - create event • Manage the Group - basic information - profile picture -35-
  • 36. Example of create the Group Mange the group – Members • Create Group - group name - members • Group Home - group menu - setting - create event • Manage the Group - basic information - profile picture - members -36-
  • 37. Example of create the Group Mange the group – Members • Create Group - group name - members • Group Home - group menu - setting - create event • Manage the Group - basic information - profile picture - members (find) -37-
  • 38. Example of create the Group Mange the group – Members • Create Group - group name - members • Group Home - group menu - setting - create event • Manage the Group - basic information - profile picture - members (find, select) -38-
  • 39. Example of create the Group Mange the group – Members • Create Group - group name - members • Group Home - group menu - setting - create event • Manage the Group - basic information - profile picture - members (find, select) -39-
  • 40. Example of create the Group Mange the group – Intro • Create Group - group name - members • Group Home - group menu - setting - create event • Manage the Group - basic information - profile picture - members (find, select) • wall -40-
  • 41. Introduction Facebook ? Social Commerce Group vs Page Create Page Create Group How to Manage? How to operate? -41-
  • 42. Example of manage the page Mange the facebook Tool - hootsuite • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login ※ Source : http://hootsuite.com/dashboard#/ -42-
  • 43. Example of manage the page Hootsuite - Home • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login • Hootsuite home - add social network -43-
  • 44. Example of manage the page Hootsuite – Facebook feeds & page feed • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login • Hootsuite home - add social network - see the news feed - see the page feed -44-
  • 45. Example of manage the page Hootsuite – setting • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login • Hootsuite home - add social network - see the news feed - see the page feed • Setting -45-
  • 46. Example of manage the page Hootsuite – Create analytics • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login • Hootsuite home - add social network - see the news feed - see the page feed • Setting • Create analytics -46-
  • 47. Example of manage the page Hootsuite – Create analytics • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login • Hootsuite home - add social network - see the news feed - see the page feed • Setting • Create analytics - select template -47-
  • 48. Example of manage the page Hootsuite – Create analytics • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login • Hootsuite home - add social network - see the news feed - see the page feed • Setting • Create analytics - select template - create modules -48-
  • 49. Example of manage the page Hootsuite – Create analytics • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login • Hootsuite home - add social network - see the news feed - see the page feed • Setting • Create analytics - select template - create modules -49-
  • 50. Example of manage the page Hootsuite – see the analytics • Manage Social media tool - hootsuite - socialbakers • hootsuite - signup, login • Hootsuite home - add social network - see the news feed - see the page feed • Setting • Create analytics - select template - create modules - see the analytics -50-
  • 51. Introduction Facebook ? Social Commerce Group vs Page Create Page Create Group How to Manage? How to operate? -51-
  • 52. Operate the page • Use the tools for increase efficiency - hootsuite.com : Can schedule posts, can post to both facebook and twitter simoultaneously, easily share content - socialbakers : use the statistics How to community in the page? No. Basic rule 1 • design a nice page 2 • tell your story, post interesting & original comments 3 • use the page as a “viral” corporate blog and link the page to your “suggest ideas” blog 4 • pull your news-feed into facebook and connect the page to your corporate newsroom 5 • show links to web articles about your brand 6 • offer your fans something special 7 • ask fans to invite their friends to become fans • ask fans to create your next product and ask fans to take a picture “with” your product 8 • ask customers what they would like and what they don’t like 9 • link and push to your twitter and youtube channels 10 • show your pictures and let fans publish their pictures and show your videos and let fans upload their own (short) videos 11 • use an events page (promote charity events) 12 • use applications & tie them into your e-shop, and let fans click & buy “that” product(inside facebook) 13 • engage your fans with a poll page or with a poll application 14 • create fun applications on facebook 15 • use the social content(Blog posts, Articles, Podcasts, Video, Photos, Interviews, Testimonials, User experiences) 16 • use the other people’s content(Blog subscriptions(alltop.com), Facebook friend lists, Twitter lists • content guidelines 17 - Keep updates short and to the point, Think in terms of headlines, Encourage comments with yes/no questions - Ask fans to “like” your update, Ask fans to “share” your update • consider of privacy and ownership 18 - People worry about revealing their personal lives to the world / - Copyright Policy is strict -52-