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Jess McMullin

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Service Transformation and Service Design
Service Transformation Keynote
From Service Design to Service Transformation - SDN Global 2016
From User Experience to Citizen Experience
We Won, Now What? Dealing with the Future of UX Design
Big Picture Design: Systems, Strategy, Policy, Delivery
Conquering Complexity: Mindset & Tools for Growing Public Design Capability & Capacity
Designing Government: Transforming the Citizen Experience
Growing Government Design Capability - Code for America Summit 2014
Citizen Experience Design, UX Lisbon
The Experience of Information
Closing the Policy/Delivery Gap (with Design)
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Architecture
Citizen Experience Design (and India)