AMSUG Presentation Nov 25, 2014
- 1. Australian Service Manager User Group Knowledge Event November 25
- 2. Objective • To share knowledge of SCSM • To help users get the most from SCSM • To facilitate an Australian wide community that can peer and network • To assist users of Cireson apps get the most from their investments Spread the word • Tell others about the group • Share items on social • Tell us about topics or questions for future knowledge events This event is being recorded. Welcome
- 3. Agenda Item Presenter Timing Welcome Systemology 2:00pm SCSM knowledge Systemology 15 - 30 mins Cireson Roadmap update Technical information of interest Cireson 15 - 30 mins 2 open slots for audience presentations. Ie. Any aspects that you would like to share with the group. TBA Up to 15 mins each Open Q&A Open 30+ mins Close 4:00pm
- 4. To help us understand our audience and expectations: • Type of information expected • Role • Satisfaction Quick Poll
- 5. SCSM Knowledge Share Mat Barnier Director, Systemology Systemology
- 7. The Challenge – A work in Progress • A need for being able to call PowerShell functions easily • Lack of Orchestrator or a wish to avoid it for ease of management
- 8. Solution • Create an Activity that calls a PowerShell dynamically • May be embedded into Activities as a “PowerShell Activity” like a RunBook activity
- 9. How • Create a new Activity Class “PowerShell Activity” as a Derived Activity from the Activity class • Extended fields to both name the script and hold variables (SR answers) • Create Workflow Activity to trigger when it goes to In Progress • PS Script call to get values and call the script to run • Develop the scripts to call • Embed the PowerShell Activity into the Activities of a Service Request or Otherwise
- 10. Cireson Knowledge Share Travis Wright Partner, Director of Product Management, Cireson Cireson
- 11. Service Manager User Group Meeting Travis Wright Australian Director of Product Management @radtravis [email protected]
- 12. Portal v3 Plan/Results Adding Cireson Asset Management to the portal Custom grid views & persisted searches New multi-tier navigation model New “home” page Dashboard framework and default dashboard content Ability to define custom view content New service catalog layout option designed to look like an “app store” Lync integration Highly optimized optimistic concurrency checking An installer Ability to choose distribution groups as assigned to/affected user/primary owner/reviewer Option to scope assigned to and primary owner fields to only members of the analysts group Problem management Release management Ability to quickly choose the affected user’s CIs like you can in the incident form in the SCSM console, but for all work item forms Ability to capture implementation results and comments when an SR is completed or cancelled Ability to skip an activity and return to an activity More… Target release date: end of Q3/beginning of Q4 Actual: Nov 7
- 13. What else is in the Q4 Release? Dashboards App (released with Portal) Asset Management v7 (released with Portal) Lync App (released with Portal) Asset Management Smartphone App Remote Manage App Updates to other apps: · Affected User · Asset Import · Auto Close · Group Assign · My Active Work Items · Notify Analyst · Outlook Console · Preview Panes · SMA Connector · View Builder More super secret surprises!
- 14. Continuous Delivery Releases 2 weeks 2 weeks Quarterly Release (v4) V3.1 V3.2 V3.3 2 weeks 2 weeks 2 weeks … v3 V3.4 2 weeks V3.5
- 15. Near Term Backlog Localization Manager (v3.1) / 17+ Languages (v3.2) Continuous Improvement of Existing Apps More dashboard content More knowledge management features Complete Asset Management Bug Fixes Wait Indicators and Dirty Form Notification New Documented/Supported Web Service API Performance Improvements Action Log Redesign Copy Work Item Knowledge Base Migration Toolkit And more……
- 16. More Information Cireson Portal v3 Overview Continuous Innovation and Delivery http://vimeo.com/teamcireson
- 17. Reminders • We are hiring! Dev, test, PM, consultants, sales, support • Upcoming events: • System Center Universe – United States (February) • Nordic Infrastructure Conference (NIC) – Norway (February) • System Center Universe Asia – Singapore (March 5-6)
- 18. We’re here to help! Travis Wright [email protected] @radtravis @teamcireson More info [email protected]
- 19. Audience Knowledge Share An opportunity for audience members to share information or knowledge Guest
- 20. Open Q&A Open Mic An opportunity for audience members to ask questions of the group Questions can be raised via IM or round table discussion
- 21. • Recording • To be posted on Systemology website • Post questions and topics for next knowledge event • Post on ASMUG page on Systemology website (coming soon) • Next Knowledge event • Early Feb 2015 • Share & Social • Expand the network Close
Editor's Notes
- #2: Make sure Recording is enabled, Attendees Names are NOT shown, everyone is an attendee, and mute whole audience.
- #5: Change to Polls 1 to 3. Record the poll results.
- #6: Right click Mat to make him a presenter.
- #11: Right click Travis to make him a presenter.
- #19: Slide used after presentation to wrap up
- #20: This is an opportunity for group members to stand up and share some information with the rest of the group. We haven’t had any volunteers for this session, so in the future I would encourage people to volunteer for this spot. It will add a lit of value to everyone attending. There are however two clients that I will ask to give an impromptu talk on their recent experience with Service Manager. Throw to Robert Cooper at GBST. Then throw to Robert Wilkins at Parramatta City Council.
- #21: This section is designed as an open mic session where anyone can ask questions or make comments for the group as a whole to respond to. To manage this discussion can I ask anyone wishing to take the mike to send an IM and then I will handover to each person. Remember to take yourself off mute when speaking and place yourself back on mute once finished so we can keep background noise to a minimum. Ok so who wants to go first?
- #22: We will send out emails to everyone periodically to keep you updated on whats happening. Thanks again for joining ASMUG and for participating today. See you next time.