John provides a guide to building effective communities through three steps:
1. Begin with the end in mind by considering what outcomes you want the community to achieve and designing it intentionally around shared values and goals.
2. Think win-win by listening to understand others' perspectives, finding common ground, and solutions that benefit all members of the community.
3. Seek first to understand through empathetic listening so that all voices feel heard and understood, building trust and cooperation.
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