Joyce Hostyn

design master gardener customer experience storytelling design thinking natural gardening permaculture natural climate solutions biodiversity gardening ux natural landscape design garden design ontario wildscape rewilding narrative native plants service design employee experience change management holistic customer experience design research customer experience journey mapping organizational change meadowscape change kingston user experience cx ecm business design food forest #littleforestskingston sustainability landscape design regenerative agriculture edible forest garden great lakes-st. lawrence forest touchpoint design edible landscaping edible forest content strategy curb appeal garden user adoption 3-30-300 rule listening #designthinking urban forest enterprise content management innovation miyawaki employee engagement ecm adoption adoption wildscaping user experience design walnut guild leadership nut tree guild master gardeners fruit tree guild foodscape black walnut traditional ecological knowledge eim bmgen digital literacy information customer experience strategy business model generation enterprise architecture information management technology adoption hearing (sense) behavior design active listening behavioral economics dialog conversation empathy persuasion influence vizthink insight emotional intelligence emotion behavioural economics ux research customer insight requirements business process business process reengineering experience design brand interaction design csforum2010 wcm web experience web content management story pab2011 monomyth personal branding hero journey emotional design customer service eduiconf touchpoints uhi urban heat island trees urban design lawn #nomowmay #askamastergardener nature bees pollinator sedgescape rainscape lakeside community garden tek climate emergency #gardens4good foodnotlawns insectary plants soil food web nitrogen fixers polyculture permaculture orchard orchard plant communities miyawaki method littleforests natural farming masanobu fukuoka systems thinking design principles honorable harvest green densification climate resilience ygk startup dream #storytelling #employeeengagement #cx business hr talent management #creative what if questions framing #creativity #futureof organizational chang cxpa online communities eitp committee #ygk forest steward deciduous forest carolinian forest forest climate change perennial vegetables #rewildmycity #rewildkingston forest garden birdscaping insects ecosystem ecology bird gardens bird digital disruption