QA Best Practices in Digital Marketing [whitepaper]

SHIFT LEFT

Quality Assurance
Best Practices in
Digital Marketing

You cannot inspect quality into a product. The quality is
there or it isn’t by the time it’s inspected.
Harold S. Dodge, via W. Edwards Deming

Copyright © 2014 by AbelsonTaylor and GA Communication Group. All rights reserved.

2

Quality Assurance: We Struck a Nerve
Last October in Chicago, AbelsonTaylor and GA Communication Group
co-hosted the first ever Quality Assurance Summit for digital marketing.
The original thought was to get 10 guys in a room to talk about the issues
that affect the quality of digital projects. Well, we certainly struck a nerve with
this topic. It turns out that everyone we spoke to has the same problems.

Presenters included Jim Spillson, Manager of Quality Assurance,
AbelsonTaylor, as well as Elizabeth Estes EVP, Chief Strategy Officer,
Ben Currie, Group Director, Digital Solutions, GA Communication Group,
and Shachar Schiff, Principal, Bad Testing. Michael Morowitz, Senior
Technology Director, R/GA Chicago was the keynote speaker.

Join the QA Conversation

So, we ended up with over 50 marketing directors, QA professionals
and digital directors from the leading healthcare companies and
advertising agencies meeting all day at the Ritz-Carlton to try to figure
out some best practices.

This white paper is the product of a lot of blood, sweat, tears and
laughter. But it’s clearly not the end of the conversation. Please join
us at stateofqa.com and through @StateofQA to help refine the best
practices in quality assurance.

The Goal: Take a Holistic View of QA
The QA Summit was moderated by Joe Shields, Global Director,
Campaign Management, AstraZeneca and included a presentation
on the state of QA, an expert panel discussion and a client roundtable,
as well as a group working session.

A Word of Thanks
Finally, we’d like to thank everyone who took time out of their busy
schedules to make this summit a reality. QA is in a much better place
due to your passion and honest insights.

Joe Shields

Jay Carter

Geoff Melick

Jim Spillson

Ben Currie

Michael Morowitz

Scott Hansen

Global Director,
Campaign Management,
AstraZeneca

SVP, Director of
Strategy Services,
AbelsonTaylor

EVP, Chief
Innovation Officer,
GA Communication Group

Manager of
Quality Assurance,
AbelsonTaylor

Group Director,
Digital Solutions,

Senior Technology
Director,
R/GA Chicago

VP, Executive Director,
Digital Creative,
AbelsonTaylor


3

Glitch Happens
Need proof that quality assurance in digital healthcare marketing has hit a
nerve? Just take a look back at HealthCare.gov—the digital marketplace
that launched, notably on schedule, only to become the most publicized
and preventable software failure.
The site is intended to improve healthcare access, efficiency and quality.
Instead, it’s become a public service announcement on the state of
quality assurance.

156 Weeks of Planning—And Only 2 Weeks
of Testing at the End
The scope of HealthCare.gov was massive. The launch was highly
anticipated. And as time to market approached, a disparity between
project requirements, documentation and expectations continued to
grow. Cross-functional teams spanning various government agencies and
55 contractors took 3 years (or 156 weeks) to concept, plan and develop
the software. But proper testing didn’t occur until 2 weeks prior to launch.
From a QA perspective, the project was dead on arrival.

We’re Not Just Testing Tech
Unfortunately, this scenario is all too familiar to digital healthcare marketers: the complex requirements,
the lack of documentation, the nebulous stakeholders and responsibilities, the silos of communication,
the late-breaking scope changes, the immovable deadline. Quality assurance starts way too late in the
process—like at the end.
To manage the risks inherent in digital projects, it’s critical that quality be an intrinsic part of the process.
It has to be an attribute of the process, not an afterthought. Quality is the means and the end. And every
team, every individual must have quality procedures built into what they do.


Failing to plan is planning to fail.
Alan Lakein

4

Quality Assurance—
It’s Hard to Keep Up
Quality assurance is not just finding bugs in the code. It’s the impact of flaws in direction—
or misdirection if you will—that cause work to be scrapped or redone late in the process.

Testing is not assurance.

Quality assurance is keeping up with changes in hardware and software. In the last year,
over 30 different digital devices, platforms, operating systems and browsers
were released.

Michael Morowitz,
Senior Technology Director,
R/GA Chicago

Quality assurance is staying current with how your target consumes digital media. For
instance, a recent study of physician behavior by Epocrates found that there would be
more digital doctors than non-digital doctors in 2014. That means that in the 2-year period
between 2012 and 2014, there will be a complete flip in the ratio of connected clinicians
from 20:80 to 80:20.
At the same time, something called an E-patient has appeared on the horizon,
empowered by apps and social media, who is having his or her voice heard by
healthcare companies.
When this accelerating velocity of change crashes into the typical development life cycle of
digital projects—6 months to a year—one can clearly see why quality assurance struggles
to keep pace.

“Mobile Trends Report,” Epocrates, 2013.

5

Looking for Problems
in the Right Places
Research has shown that 56% of all digital project
problems occur during the requirements phase of a project.
27% occurs during the design phase. Meaning that the
majority of bugs happen before programming even starts.
However, the typical QA process doesn’t even begin until
after the programming portion of the project is complete.

Where
problems
originate

That means that bugs that start early on in a project just
sit there, costing time and money.

That’s the trap
If you don’t know what you’re looking for, or even when or
where you should be looking, why bother with quality at
all? This leads to the common practice of just “looking at
it before it goes out the door.”
Without clearly defined quality assurance principles,
processes, goals and metrics up-front, it’s easy to see
why everyone falls in the trap of only testing at the end.

Requirements

Design

Code

Other

56%

27%

7%

10%

CrossTalk Magazine—The Journal of Defense Software Engineering


6

The Cost of Quality
Quality begins with the strategy. It includes customer considerations, on-target
messaging, intuitive interface design, product branding and airtight code.
The earlier you find a problem, the less it will cost to fix. If we find an issue in the
requirements phase, the cost to fix is measured in the time it takes to edit a
requirements or specifications document.

Problems found at the end cost 10 times more to fix than
problems found in the beginning.
Jim Spillson, Manager of Quality Assurance, AbelsonTaylor

If we find that same problem during the testing phase—requiring new content, new
functionality, new code, new compatibility testing—it can easily cost 10 times as much
to fix, maybe more.
The cost of quality isn’t the price of creating quality products or services. It’s the
cost of NOT creating quality products or services. Every time work is redone, the cost
of quality increases.

Time detected
Cost to fix a defect
Requirements

Development

Testing

Post-release

Requirements

1×

3×

5–10×

10×

10–100×

Doc/Creative

–

1×

10×

15×

25–100×

Development

Time
introduced

Doc/Creative

–

–

1×

10×

10–25×


7

QA Is More Than Tech and Code
In the end, quality assurance is more than checking for glitches in the code.
Quality assurance is protecting the value of your brand. Every mistake that goes live leads
to a decreased user experience by your target because it affects load time, how email
replies are handled and how easy or difficult forms are to fill out.
In other words, defects erode the relationship your target has with your brand.

Quality is not somebody’s department. It’s not
a made-up job. It’s the cost of entry in business.
Joe Shields, Global Director,
Campaign Management, AstraZeneca


8

Shift Left: Quality Assurance From the Start
The concept of Shift Left is more than an adjustment to a timeline.
It’s more than finding glitches in the code.

communications, better interface design, and projects that benefit both
our clients and customers.

Shift Left operationalizes the idea that quality assurance starts at the
beginning, during the planning stage of a project. And that quality
assurance is present during every subsequent step of the way.

The Benefits of Shift Left

The goal of Shift Left is to be more nimble, accurate and inventive
when creating digital projects. If we’re looking for defects up-front, we
can catch them and move on. That’s nimble. If we catch defects as they
occur, we improve accuracy. Finally, if we’re both nimble and accurate,
we allow ourselves the opportunity to be more inventive—creating better

Number of Defects

Job Opens

Requirements

Design

Development

The benefit of Shift Left is that we can now set and meet expectations
for successful quality assurance across every browser, every operating
system and every device. And for every brand.
And we can be efficient because doing it right, at the right time, is faster
than finding and fixing the problems just days before launch.

Test

Release

Shift Left

Shift Left
Life Cycle


Early Detection
of Defects
Project Life Cycle

9

5 Ways QA Challenges
Clients and Agencies
It all starts with the fact that we don’t have a consensusdriven definition of what quality means. Talk to an account
person, a creative, a technologist, a brand manager—they
all have different definitions of quality.
For the software engineer, quality can be measured by
defect density. For the creative, it’s that the interface looks
and functions properly. For the brand manager, quality
revolves around messaging, timeline and budget. For the
customer, it’s all about having a painless experience with
your digital asset.
These disparate views of quality assurance put the project
and participants at risk: budgetary risk, timeline risk, client
expectation risk and customer satisfaction risk.


1

Creative Client Service Focus
Clients don’t approach agencies for technology. Clients
are looking for strategy, service and creative.
So, the first challenge is that the people we talk to on the
client side are not usually technologists. They are CMOs.
They are marketing directors. They are brand managers.
What does that mean to the concept of quality assurance?
It means that no agency is going to win business solely
based on QA. Conversely, there is a real chance that an
agency will lose business because of bad QA. Clients
expect perfect. When we miss perfect, we put the
business at risk.

10

5 Key QA Challenges

2

Custom Technology
As brand champions, agencies find themselves between a
rock and a hard place when it comes to custom technology.
Differentiation is key to the success of any brand. That
differentiation extends to technology. Custom technology
is literally in an agency’s charter and DNA.
So, we have to consider the cost and liability of built from
scratch. When it’s custom, we end up being the sole
defender of the technology. We’re responsible for ensuring
that each and every browser and OS update doesn’t break
our tech.

3

Varied Schedules
It’s challenging when you are trying to fit test planning,
process management, software testing and non-standard
deliverables into schedules that last anywhere from
2 weeks to 18 months.
The challenge is compounded when you add in sales
cycles, medical/regulatory/legal reviews and time-sensitive
FDA mandates.

As a result, custom technology places a huge burden on
the quality assurance process.


11

5 Key QA Challenges

4

Non-Standard Deliverables
There are situations when we have no technology
deliverables. For instance, there are occasions when we
deliver creative—in the form of PSDs—to a client IT team,
who then builds the site.
So the question is, if technology is not involved, and QA is
a function of the technology team, is the client not getting
quality assurance?


5

Wide Range of Platforms
Companies like AstraZeneca, Capital One or Nike have
an infrastructure, and they have opinions, and they know
where they want the technology to go. Almost every
agency feels the pain of having to operate under and
across a broad range of platforms.

12

A clear definition of quality goals leads directly to a clear
definition of QA principles.
Michael Morowitz, Senior Technology Director,
R/GA Chicago


13

4 Core Principles of Quality Assurance

1

Complete Process Coverage
Testing is important, and testing at the end is really
important. But it’s also just one tool in our tool belt.
Requirements and standards analyses, creative reviews
and test planning are all critical-to-quality moments that
need to come into play as we Shift Left.

Testing

Test
Planning

Requirements
Analysis

Project Timeline

Testing

Typical testing paradigm


Standards
Analysis

Testing

Testing

Creative
Reviews

Testing

Testing

Testing

Project Timeline
How Shift Left affects testing

14

4 Core Principles of QA

2

Holistic Knowledge

Strategy &
Analytics

If you aren’t seeing the big picture, you aren’t providing
quality assurance.
That’s why each team member must be aware of the roles
and responsibilities of their teammates. Each team member
must understand how the team will work to bring all the
pieces together, and how they will monitor quality, in order
to ensure success.
Holistic knowledge of the project and collaboration is the
glue that prevents the types of mistakes that happen when
team members work in silos. That’s when problems get
sent downstream for someone else to figure out and when
costs start climbing.

Copy

Social &
Mobile

iXD

Interface

Tech


15

4 Core Principles of QA

3

Independent Accountability
This principle is specifically about the agency’s org chart.
It states that the QA lead should, ideally, report to a
management structure that is not shared with any other
production groups. More specifically, a QA analyst/tester
should NOT report to the Technology Director, as is
common practice in many agencies.
Independence ensures a greater “purity of practice”
of quality assurance. The primary team members who
are accountable for quality assurance are themselves
accountable to a team structure that has quality
assurance as its primary mission.

4

Team Focus
The idea of Team Focus is that quality assurance lives
everywhere. Everyone’s responsible. While Team Focus is
an extension of Independent Accountability, it’s different.
Team Focus states that even though there is an
independently accountable QA lead, ALL team members
are responsible for quality. QA is not fully contained within
the QA lead. Every functional and every non-functional area
should have a role within the QA process.

Therefore, it makes sense for QA analysts and testers
to report to an Executive Director of QA.


16

The ‘cost of quality’ isn’t the price of creating a quality
product or service. It’s the cost of NOT creating a quality
product or service. Every time work is redone, the cost
of quality increases.
American Society for Quality, ASQ.org


17

The Shift Left Model—
Outcomes of the QA Summit
To make a healthcare analogy, the Shift Left model of quality assurance is a lot like preventive
care. You anticipate problems and head them off before any real damage is done.
Testing at the end of a project, on the other hand, is similar to going to the emergency
room. Aside from it costing you an arm and a leg, emergency room visits usually
happen in a shroud of panic. Judgment is replaced by reactivity.

Build things that aren’t broken in the first place.
Geoff Melick, EVP, Chief Innovation Officer,

Shift Left is More Than an Action Step. It’s a Mind-set.
There is a gap in understanding around the role of QA.
QA is often confused with functional testing.
However, QA is more. It’s getting detailed requirements, it’s clearly identifying stakeholders
and responsibilities, it’s having a system for effective communication, it’s a proper process
of scope change and it’s effective management of expectations.


18

10 Practical Guiding Principles
of Shift Left
During the course of the conversation, it became clear that there are 3 key areas of
focus inside the idea of Shift Left: 1) Planning and Communication, 2) Concept Creation
and 3) Execution.
The following 10 Practical Steps are intended to foster a strong, from beginning-to-end
mind-set around QA that you can apply to your current set of processes.


Shift Left allows you to be more nimble,
accurate and inventive.
Scott Hansen, VP, Executive Director,
Digital Creative, AbelsonTaylor

19

Planning and Communication
Here everyone involved must be made aware of the project plan and understand his or her role in making it happen.
Be certain to find and use common language. It will go a long way in assuring that stakeholders truly understand
what’s going to happen.

1

Identify Key Stakeholders
Everyone involved in the creation of a digital project—both client and
agency—is a stakeholder.

of introducing oneself changed the behavior and the dynamics of
responsibility in the room.

And nothing is more important than identifying those key decision
makers and their roles, both at the agency and at the client. Having
the right people in the right place at the right time is a key step in
creating an empowered and accountable team.

When someone stood up and said, “My name is Michael Smith and
I am the anesthesiologist,” or “My name is Betty Jones and I am
the head nurse,” it changed the way the team functioned. Lines of
responsibility became clear to the team members. In addition, team
members became empowered to speak up and identify issues.

It’s also critical that all of the stakeholders discuss what they’re doing
on the project.
In the book The Checklist Manifesto, How to Get Things Right,
one of the items on Dr. Atul Gawande’s pre-surgery checklist is for
everyone in the operating room to introduce themselves and their
role. What Dr. Gawande found was that the simple activity


Avoid the typical agency dynamic where you walk into a project
kickoff and everyone just starts talking. Roles are assumed. “Oh,
there’s the tech guy, he must be in charge of QA.” This type of
thought process has disaster written all over it.

20

Planning and Communication

2

Share the Plan
Everyone hates surprises.
That’s why it’s so important to share the plan—strategy,
messaging, media, business requirements documents,
functional requirements documents, design, metrics,
test plan—with everyone up-front.
And gain approval before moving on.
Each and every stakeholder must have a clear
understanding of where “true north” is for the project.
This includes agency account, creative and tech, as well
as client brand managers, IT and sales management.

QA includes understanding what the customer wants, their
channel preferences and delivering the right message.
Matt Barry, Associate Director,
HCP Multichannel Marketing, Astellas Pharma US


3

Address Barriers to Success
Take the time to course correct before you’ve spent a dime.
If corporate direction, scope, legal requirements or brand
imperatives change, now is the time to address any updates
to the plan.
It may not just be changes that are the barriers. The
timeline, an unknown platform or a team that has never
worked together could all be potential pitfalls.
Similarly, language barriers can betray project success.
A team may share the same native tongue, but few are
fluent in both the languages of marketing and technology.
Critical success factors means something to marketing
folks, whereas critical-to-quality moments means
something to the tech folks.
Establishing a common lexicon for strategic goals breaks
down the walls between team members, allowing them to
clearly define and effectively communicate shared goals
and commitment to success.
Project planning should come to a “dead stop” until you’ve
had time to discuss what steps the team will collectively
take to understand and address the barriers to success.

21

Concept Creation
It’s critical that stakeholders understand what the project is trying to accomplish and how. Beware of vague head nods
when you present wireframes. Take the extra steps necessary to actually show how your program will perform before you
invest a lot of time and money.

4

Don’t Reinvent the Wheel
Don’t fall into the custom-made trap. Not every project
requires a novel operating system or unique piece of
hardware. Nor should the client be forced to pay for it either.
This doesn’t mean you shouldn’t be inventive. Many times,
your client will require a custom solution to their problems.
It does mean, however, that if a platform solution such as
Adobe DPS or Drupal can solve your problem, then don’t
build your own platform. Using pre-existing resources can
reduce the liability of having to test both the platform and
the project.


5

Proof of Concept
If a picture is worth a thousand words, how much is a
Proof of Concept worth?
Is it priceless?
A Proof of Concept does 2 things: 1) it gives you the ability
to show a client an early example of how a project will look
and perform. This always goes a long way to eliminating
confusion as to what the end product will actually be; and
2) it allows you to solve sticky tech issues before the entire
team starts burning hours.
Even if you need multiple Proofs of Concept before you
gain stakeholder alignment, you haven’t incurred the
expense of total front-end and back-end development only
to find out that what’s been built isn’t what the client wants
or expects. It also provides the opportunity to determine
if and how the product can be tested.

22

Concept Creation

6

Match Execution to Strategy
Due to the complexity of digital projects, oftentimes there
is such an intense focus on the technological aspects that
strategy ends up taking a back seat.
Decisions made during the project can dilute the
original intention. It’s as if the strategic mission has
been communicated via a game of telephone.
A key to quality assurance is to make certain that as
adjustments are made to the functional requirements,
they don’t disrupt the strategy of the overall project.

61% of users have better opinions of brands that offer
a good mobile experience. That makes mobile crucial
to Shift Left.
Shachar Schiff, Principal, Bad Testing


23

Execution
Here quality assurance is dependent on the discipline of the team to stick to, and not deviate from the plan.

7

Don’t Overengineer
Consider making a minimal viable product.
There’s nothing wrong with having a master plan for a
project. After all, it’s digital. This doesn’t mean you have
to start small. It does mean you have to start reasonable.
Make sure that what you’re building fits the available
timeline and budget.
Look to a second, third or fourth release to increase content
and functionality. This will go a long way toward keeping
your asset intuitive and relevant to your customers. Starting
with a minimally viable product allows you to be quicker to
market. Tighter release schedules provide tighter customer
feedback loops, offering you the ability to collect customer
intelligence that leads to actionable insights that can impact
strategy and content of future rollouts.

8

Don’t Build Until Everyone Is Onboard
Measure twice and cut once.
Consider making a “Digital Proof” of your project. A Digital
Proof is a fully functioning sliver of the full project. A good
rule of thumb is to build the home page and one vertical
of the content architecture.
As with picture lock in broadcast or a print proof, once the
Digital Proof is approved, it allows you to say, “Okay, now
we’re going to spend the big money finishing the project.”
By taking this step of sharing with stakeholders exactly
how the project will look and feel, you eliminate building
the complete piece without interim approvals.

Finally, if the ask is for an economy car, don’t build the
luxury version to satisfy some misguided sense of “doing
my best.”


24

Execution

9

Don’t Change Your Mind
Change is the only constant.
Changes in the competitive environment, shifts in customer
tastes and brand updates all need to be vetted by the
proper client and agency stakeholders. Everyone wants to
avoid shooting from the hip and agreeing to something that
can’t be accomplished.
To that end, it’s critical to have a change order process in
place. And to understand how change will impact timeline
and budget.
The concept of Shift Left provides ample opportunity
to fine-tune and adjust projects every step of the way.
Hopefully, once a project reaches the Execution phase,
direction is set and it’s all smooth sailing. While that may
be wishful thinking, it’s important to have a process in
place to articulate the impact of change.

10

Maintenance
Customers are asking for digital platforms that last for a
very long time. For instance, if you have type 1 diabetes,
you don’t have it for 18 months, you don’t have it for the
6 months that you are interested in diabetes—you have it
for your entire life.
This has led to a change in the agency-client relationship.
Where once an agency would hand over disks and walk
away from a project, now the 2 groups are much more
connected over a life cycle of browser and OS updates,
as well as the ever-changing behavior of our target
audiences in regard to technology.
Maintaining the integrity of a digital project over time is
critical-to-quality factor. Digital assets typically have a much
longer shelf life than broadcast or print. Digital also tends
to remain live long after the original client stakeholder has
been promoted to another job.
Therefore, it’s critical to create a maintenance plan that
offers a clear road map and direction to anyone who inherits
the project. This includes content updates and schedule,
as well as budget. It also includes periodic assessments
of newly released browsers, OSs and devices.


25

Quality: The Cost of Entry
A final thought: quality is not somebody’s department, it’s not a made-up job and
it’s not another gatekeeper. Quality doesn’t happen at the end of a project.
In reality, quality is the cost of entry.
Shift Left means we have to have the mind-set to catch quality when we are writing a
project brief, when we are developing strategy, during the creative process and well
before the project goes to functional testing.

Shift Left is more than an action step.
It’s a mind-set.
Ben Currie, Group Director, Digital
Solutions, GA Communication Group

Handshakes, Not Handoffs
Therefore, it is incumbent upon agencies to include the development team from the
beginning. It’s incumbent upon clients to admit that, “We don’t know what we don’t
know.” That’s part of the issue: trying to admit and saying, “I don’t understand what you
are saying,” and asking, “Why is that a big deal?”
We need to be more honest with what we don’t know; we need to be more patient when
the team comes back with answers that make our heads want to blow off.
If we are able to shift quality assurance left in the timeline, we can save a lot of angst as
well as a lot of money.

Quality Is an Ongoing Conversation
While the 2013 QA Summit was the first, it clearly isn’t the end of the conversation.
There are so many aspects of quality that need further investigation and discussion.
Our goal is to continue the conversation on stateofqa.com and through @StateofQA.
And with your help, we’ll continue to refine the best practices in quality assurance.


26

Participants:
Company

Contact name

Title

Company

Contact name

Title

AbelsonTaylor

Dale Taylor

President, CEO


Jody Cahill

SVP, Director of Agency Operations

AbelsonTaylor

Jay Carter

SVP, Director of Strategy Services


Leah Fergus

Project Manager

AbelsonTaylor

Jim Spillson

Manager of Quality Assurance


Kate Shudy

Senior Project Manager

AbelsonTaylor

Scott Hansen

VP, Executive Director Digital Creative

CloserLook

David Ormesher

CEO

AbelsonTaylor

Stephen Neale

SVP, Executive Creative Director

CloserLook

Patrick Conlon

Director of QA and BA

AbelsonTaylor

Brendan Turner

Director of Digital Production

Corbett Accel Healthcare Group Dennis Hoppe

Chief Creative Officer

AbelsonTaylor

Adam Clark

Associate Director of Interactive Technology

Corbett Accel Healthcare Group Chris Seda

Group Creative Director

AbelsonTaylor

Jose Andrade

VP, Director of Interactive Technology

Discovery USA

Jeff Pazen

SVP, Digital Strategy

AbelsonTaylor

Jeff Berg

SVP, Director of Client Services

Discovery USA

Colin Gildea

Director of Interactive Development

AbbVie

Nancy Replogle

IT Director, eBusiness, Finance & Marketing

DraftFCB

Carl Arndt

Lead Quality Assurance

AbbVie

Eruch Rustomji

Sr. Manager, Application Technology

Greater Than One

James Askew

Director of QA

AbbVie

Jaskarn Singh

Sr. Manager, CRM Database Strategy

Greater Than One

Caren Estesen

Senior QA

Astellas Pharmaceutical

Matt Barry

Associate Director, HCP Multichannel Marketing HY Connect

Larry Farkos

VP, Director of Operations


Richard Grueter

Sr. Manager Strategic Sourcing

HY Connect

Ryan Duffy

Sr. Digital Producer


Mia Patterson-Brennan Sr. Marketing Manager

HY Connect

Kate Loichinger

Digital Producer

AstraZeneca

Joe Shields

Global Director, Campaign Management

InTouch Solutions

Wendy Blackburn

EVP

Bad Testing

Shachar Schiff

Principal

InViVo Communications

Julie Saunders

QA Manager


Mark Goble

President/COO

Juice Pharma Worldwide

Sara Allen

Interactive Production Supervisor


Ben Currie

Group Director, Digital Solutions

Juice Pharma Worldwide

Ted Shimzu

Senior Digital Producer


Geoff Melick

EVP, Chief Innovation Officer

PACIFIC Communications

Patrick Macke

VP, Creative Director, Interactive


Elizabeth Estes

EVP, Chief Strategy Officer

Phenomblue

Kt McBratney

VP, General Manager


Nancy Finigan

EVP, Account Group Director

R/GA

Michael Morowitz

Senior Technology Director


Steve Buecking

Executive Producer

Valeritas

Tara Charvat

VP, Marketing and Marketing Operations


Barclay Missen

Creative Director/UX

Association for Software Testing Dee Ann Pizzica

Senior Business Analyst


Sarah Kaps

Director, Digital Solutions

Unlike Any Other Writer

Richard Verne

President


Christina Welsh

Executive Assistant

ClearBalance

Laurie Heavey

Vice President, Marketing


Joe Kuchta

CEO


27

Special thanks to Dale Taylor and Mark Goble for their sponsorship and support.


QA Best Practices in Digital Marketing [whitepaper]

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