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Lisle, IL United States
Occupation
Certified Customer Success Manager (CCSM) 🥇 Strategic Advisor w/ 15+ yrs. Client-Facing Experience 💻 Digital 📈 Scale 🤖 AI 🎓 Customer Journey 🗺 Relationship Management 🤝Retention 👫 Karaoke Covers 🎵
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Certified Customer Success Manager and RecastSuccess Graduate with 15+ years client-facing experience retaining caseload of 625 higher education students as strategic advisor, program director, and multi-functional collaborator. Ex-Procter & Gamble market researcher and innovator in digital, scaled, and tech-touch customer success, leveraging artificial intelligence, Salesforce CRM, and consumer insights to deliver a highly personalized customer journey.
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academic advising
higher education
colleges and universities
career development
career exploration
career planning
exploring majors and careers
personal development
academic support
exploring majors
student retention
business
united states
society and culture
people and society
career assessment
philosophy
unemployment
culture
anthropology
recession
underemployment
job search strategies
career services
first year experience
customer success
student success
at-risk students
career counseling
multicultural awareness
diversity awareness
leadership development
probation
innovation
strategy
change management
program development
retention
big data
data integration
ai
coverletter
job search
interview
résumé
employment
job hunting
personal
work
job satisfaction
mimesis
spiritual practice
religion and spirituality
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Organization / Workplace
Lisle, IL United States
Occupation
Certified Customer Success Manager (CCSM) 🥇 Strategic Advisor w/ 15+ yrs. Client-Facing Experience 💻 Digital 📈 Scale 🤖 AI 🎓 Customer Journey 🗺 Relationship Management 🤝Retention 👫 Karaoke Covers 🎵
Industry
Education
About
Certified Customer Success Manager and RecastSuccess Graduate with 15+ years client-facing experience retaining caseload of 625 higher education students as strategic advisor, program director, and multi-functional collaborator. Ex-Procter & Gamble market researcher and innovator in digital, scaled, and tech-touch customer success, leveraging artificial intelligence, Salesforce CRM, and consumer insights to deliver a highly personalized customer journey.
Tags
academic advising
higher education
colleges and universities
career development
career exploration
career planning
exploring majors and careers
personal development
academic support
exploring majors
student retention
business
united states
society and culture
people and society
career assessment
philosophy
unemployment
culture
anthropology
recession
underemployment
job search strategies
career services
first year experience
customer success
student success
at-risk students
career counseling
multicultural awareness
diversity awareness
leadership development
probation
innovation
strategy
change management
program development
retention
big data
data integration
ai
coverletter
job search
interview
résumé
employment
job hunting
personal
work
job satisfaction
mimesis
spiritual practice
religion and spirituality
See more