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I am a computational linguist with a strong interest in textual and linguistic features, machine learning and intensive textual data processing. My personal challenge is to extract "contextualized" information from big unstructured textual data leveraging on the concept of "genre". The word "genre" means "type of text". Nowadays all kinds of businesses, enterprises and customer care services produce huge amount of data in the form of many different "genres", i.e. emails, memos, notes from call-centers, news, user groups, chats, reports, tweets, Facebook pages, blogs, forums, marketing material and so on. All these textual genres contain valuable but unstructured data. The exploitation of ...