Field Service
- 1. MOBILE SOLUTIONS Mobilise your service staff and improve customer interaction MOBILE SOLUTIONS 1
- 2. Mobilise your service staff FieldService is a set of tools that simplifies routines, helping engineers and other service professionals carry out service tasks away from the office more efficiently. It ensures they have all the parts they need, receive service information and keep the company’s system updated at all times. FieldService is the perfect mobile solution for time, and wherever they are working. This makes service engineers and other technicians or work easier and more efficient, generating savings representatives working out in the field. Using and greatly strengthening customer relations and FieldService, engineers gain easy access to service satisfaction. history, updated status reports on inventory and By using automated routines for placement spare parts, a summary of the last service and of spare parts at the start of every day, service other useful reports and messages – all in real- personnel always have everything they need to carry out field service in the most efficient way. MANAGEMENT Real-time access to critical up-to-date information that is fully integrated with ERP and CRM systems, provides a better basis for decision making and analysis, planning, implementation and follow-up of all aspects of business. YOUR COMPAN Y AND SUPPLY CHAIN SUPPLIER WAREHOUSE ACCOUNTING SERVICE MANAGER PARTS Improve efficiency Optimized Integration with Direct contact with A complete of service staff and stock levels and core systems field technicians, overview suppliers with real- workflows and within ERP and their whereabouts of in-stock avail- time information easy access to project planning, and the status of ability of spare regarding ordering, information about eliminating spare parts in every parts, whether avilability and spare parts for field manual service car. in warehouse, delivery of spare service staff. workflows and service vehicle or parts, new features increasing at an installation. and models. accuracy. 2
- 3. “That is why the handheld solution from Consafe Logistics has become invaluable. It quickly tells us what co-workers have done earlier on-site, and we can quickly determine if the problem is repetitive and what we have to do.” ROAR ELLINgvåg, RINgNES / CARLSBERg Benefits: n Relevant information available out in the field n Provides up-to-the-minute: n Keeps the ERP and CRM systems updated at all times - visit lists that show where to go at all times - Object descriptions and guidance data n Increases efficiency of service staff - Feedback reports on work performed n Reduces dependence on key personnel - Overview of spare parts and balances n Improves decisions making YOUR CUSTOMER’S COMPAN Y We improve your customer interaction MANAGEMENT To facilitate their own decision making, your customer may also be given the opportunity to access real-time, updated information about key aspects of the field service operation. FIELD STAFF INSTALLATIONS CUSTOMER REPRESENTATIVE ACCOUNTING Real-time information about On-site, real-time All information is accessible Work receipts may be field assignments and service access to all real-time and on-site. signed on-site and work, spare parts in warehouse information about sent electronically and vehicle, details of the last an installation which for further handling service work and history. means the service is for accounting and carried out fast and records. professionally. MOBILE SOLUTIONS 3
- 4. Your partner today and tomorrow Consafe Logistics is a leading European provider of solutions to customers that use logistics to create a competitive advantage. For our customers we design, develop and implement knowledge based solutions in supply chain. To continuously add more customer value, we constantly innovate our portfolio of products and services. The offerings we provide are: System solutions in supply chain, Business Mobility solutions, Consulting and process improvements. Consafe Logistics group is a member of the JCE group. We help customers in more than 20 countries all over the world from our offices in Sweden, Denmark, Norway, Netherlands, Poland, Russia and the United Kingdom. Carlsberg Hitachi volvo Unilever Canon COOP Norway Post Michelin REMA 1000 Hepworth Heating glud & Marstrand Heineken DSg International Alfa Laval Ferring AJ Products Dahl International Hydro SCA Zbyszko ICA Dagab/Axfood Akzo Nobel Nestle Waters JYSK group Electrolux Polska Nestlé ANWB Asda-WalMart Makro Cash & Carry SKF Lövenskiold Supergros valeo ADPO Arla Foods Securitas Dr Irena Eris valora Trade Netto Bacho group Olesiejuk Poland Ahlsell Onninen Euro Park El-giganten Harper Collins Elektroskandia Consafe Logistics AB Consafe Logistics AS Consafe Logistics B.V Porfyrvägen 14 Jogstadveien 11, P.O. Box 24 Industrieweg 17 224 78 Lund, Sweden 2011 Strømmen, Norway 4731 SB Oudenbosch, Netherlands Phone: +46 46 280 04 00 Phone: +47 02143 Phone: +31 165 31 97 97 Fax: +46 46 15 10 74 Fax: +47 64 00 68 01 Fax: +31 165 31 97 01 Consafe Logistics A/S Consafe Logistics Sp. z o.o. Consafe Logistics Ltd. Meterbuen 33 ul.Warszawska 100/102 Hortonwood 37, Telford 2740 Skovlunde, Denmark 05-092 Łomianki, Poland Shropshire, TF1 7XT, United Kingdom Phone: +45 44 50 29 00 Phone: +48 22 76 87 000 Phone: +44 1952 676 501 Fax: +45 44 50 29 01 Fax: +48 22 76 87 099 Fax: +44 1952 670 454 2008/02, version 1 www.consafelogistics.com