Microsoft Insurance Solutions Keynote Presentation at the Financial Services Developer Conference
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The document summarizes a presentation about using software and services to power the insurance industry. It discusses leveraging existing Microsoft technologies like Silverlight, Windows Presentation Foundation and web services to build next-generation insurance web experiences and composite applications. It also outlines the ACORD framework for developing standards-based insurance services and applications.
Microsoft Insurance Solutions Keynote Presentation at the Financial Services Developer Conference
- 1. Financial Services Developer Conference 2008 S+S, OBA, and Standards for Insurance Colin Cole Industry Technical Strategist for Insurance Microsoft Corporation Mike Walker Director of Financial Services Architecture Architecture Strategy Team | Microsoft Corporation
- 2. S+S, OBA, and Standards for Insurance Colin Cole Industry Technical Strategist for Insurance Microsoft Corporation Mike Walker Title Microsoft Corporation
- 3. Agenda Insurance on the Web Next Generation Insurance Web Experience Leverage Software + Services Insurance in your Enterprise OBA Insurance Process Insurance and the Middle-tier ACORD Service Factory
- 4. Agenda Insurance on the Web Next Generation Insurance Web Experience Leverage Software + Services Insurance in your Enterprise OBA Insurance Process Insurance and the Middle-tier ACORD Service Factory
- 5. Microsoft and Next Web Strong Commitment Microsoft Office SharePoint Server 2007 Wikis, Blogs Web Services, Search Exchange/Outlook 2007 Internet Explorer 7 ASP.NET ajax support Silverlight
- 6. The Web Has Evolved Relevant Interactive Social “ comScore refines web metrics system to more accurately reflect how Internet users spend their time online, and not just the number of web pages they view.” comScore, Inc. “ Nielsen/NetRatings adds “total minutes” metric as best measure of Online engagement” Nielsen/NetRatings “ Are social computing themes like user-generated content and communication fundamentally changing the rules of business? We think they are—in a big way.” Forrester Research Personal Transactional Informational
- 7. Challenges to Insurers on the Web Infrequent transactions Stickiness Phone heavy Complex Products (life, annuity) Advisor needed for sale Deploying Applications to Agency
- 8. Windows Presentation Foundation Unified model for building user interface application on windows Separates development and design Combines business UI features, 2D and 3D graphics, animation, audio and video Two versions: Rich (smart) version as a windows installed app Requires .NET on a windows client Light version Silverlight 2.0 Cross Platform (Windows, Mac, Linux) Cross Browser (IE, Firefox)
- 9. Woodgrove Insurance Architecture SOAP, REST Web Server 1 Enterprise Data RDBMS ERP CRM Middleware Message Queuing Host integration Etc. Web Server 2 Web/App Tier Data Tier Web Server N … . Silverlight UI UI logic runs in browser Makes WS calls to middle-tier Woodgrove Web Services Service Hoster Web Services Web Services
- 11. The Power of Choice Efficiencies of scale Scale on demand Always up to date Control & ownership Strategic capabilities Customization Infrastructure TCO External expertise Time to market
- 12. Software Plus Service Software Service Software Plus Service 1+1 = 3
- 13. S+S App is "best of…”
- 14. S+S Design Principles Reach - ”Click to run” Collaboration Economy of Scale Richness Personal Experience Power of local resources *-ilities SLAs Mobility Optimized form factors
- 15. Thinking About Services Building Block Services Attached Services Finished Services Windows Live Platform Silverlight Streaming BizTalk Services Exchange Hosted Services Xbox Live Windows OneCare Dynamics CRM Live Live Meeting Hosted SharePoint Hosted OCS Delivered “as-is” through a browser over an Internet connection Extension of a packaged software product Services that can be integrated into an application
- 16. Platform for Delivering Services Familiar, useful, “sticky” services that are “building blocks” for creating vibrant communities and driving deeper engagement with your users Comprehensive Scalable Predictable Economical
- 17. Woodgrove Insurance with S+S Woodgrove Insurance Services Woodgrove Insurance Insurance Agent Integrated Composable Zero touch Flexible Role-based Windows Live Platform Services Web Services Layer Customer Life Admin Windows Live Contacts Windows Live Messenger
- 18. Your claim status has been updated
- 19. | Welcome Jesse Merriam Your Agent: Daryll McDade Status: Online
- 23. Find a Repair Facility to Service Your Claim Facilities in your area: Facility 1 Address info Facility 2 Address info Facility 3 Address info Facility 4 Address info Facility 5 Address info Facility 6 Address info More… 1 2 3 4 5 6
- 24. Annuities
- 25. Agenda Insurance on the Web Next Generation Insurance Web Experience Leverage Software + Services Insurance in your Enterprise OBA Insurance Process Insurance and the Middle-tier ACORD Service Factory
- 26. Composite Applications Leverage Existing Assets on various platforms Reduce Complexity with tools you already own Leverage a host of platform enabled capabilities
- 27. Anatomy of a Business Application Forms Services Outlook Word Excel PowerPoint InfoPath Communicator Open XML IRM Excel Services Data Services ECM Services Security Services Storage Services Portfolio Mgmt Project Management Enterprise Search ASP.Net Master Pages | Web Parts .Net VB | C# Portal Framework Workflow Foundation Rights Management Services Document Libraries Clients Office SharePoint Server 2007 WSS 3.0 Shared Clients Browser Smart Clients Custom Applications
- 28. Financial Services Component Library
- 29. Woodgrove Insurance Mike Walker Director Financial Services Architecture Architecture Strategy Team http://www.codeplex.com/claims http://www.codeplex.com/LifeInsurance Source code and more info: Blog : http://tinyurl.com/7hse7f
- 30. Anatomy of Woodgrove Customer Center My Policy Pay Bill Report Claim Change Address Contract Woodgrove Insurance ACORD WS Messaging ACORD Metadata Maps Business Data Catalog WS Proxy Database
- 31. What is included Site Templates Business Data Catalog Entities Policy Status Policy Pipeline ACORD Based Forms Policy Registration (103 TxLife) Web Services Status Fulfillment Services (Credit, Medical, APS, Paramed) Order System Web Parts Pipeline
- 32. Agenda Insurance on the Web Next Generation Insurance Web Experience Leverage Software + Services Insurance in your Enterprise OBA Insurance Process Insurance and the Middle-tier ACORD Service Factory
- 33. What is our P&C Insurance Framework?
- 35. What is our L&A Insurance Framework?
- 37. Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging
- 38. Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services ACORD based WCF data contracts and service proxies Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging
- 39. Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services Provide true SOA webservices out of ACORD schema Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging
- 40. Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services Uses Microsoft Enterprise Library Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging
- 41. Our Approach – ACORD Framework Architecture Model ACORD .NET Data Contracts Insurance Services Claims Service Billing Service Aviation Service Personal Auto Service ••• ACORD WCF Client SOAP Web Services You plug in your business logic here Backend Applications ACORD Schema ACORD .NET Service Proxies Integration Framework (pluggable providers) Backend-Specific Schema Architecture Services (Enterprise Library) Caching Security Lookup Codes Exception Mgmt Logging
- 42. Additional Information Microsoft Financial Services Center http://msdn.microsoft.com/FinServArch Microsoft in Financial Services http://www.microsoft.com/financialservices Technology Community for Financial Services http://www.financialdevelopers.com Platform Migration Alliance http://www.mainframemigration.org Financial Services companies using Microsoft http://www.microsoft.com/industry/financialservices/businessvalue/casestudies.mspx Sign up to receive the free quarterly FS Developer Newsletter Go to Newsletter Signup on the top left hand side on: http://www.financialdevelopers.com/
- 43. © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Editor's Notes
- #2: 06/07/09 10:19 © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.