This document discusses augmented reality (AR) and virtual reality (VR) technologies, applications, and their business value. It provides a brief history of AR/VR and an overview of current and emerging applications such as learning and training, decision making, communication, sales, marketing, design, entertainment, and more. The document also examines the relationship between technology, its effects, and business/customer value. It emphasizes that the desired effect should be determined first before considering the appropriate technology.
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