Organization / Workplace

Location

Occupation

Industry

Telecom / Mobile

About

 Successfully Designed & implemented end to end contact centre solutions on various platforms such as Cisco UCCE 8.x/9.x/10.x, Avaya , Nortel, Genesys with complementing solutions from NICE, Rightfax, CRM integrations, BI based reporting & Billing solutions.  Designed & created various solutions from scratch or customizing current products from complete enterprise solution providers . Provided robust& scalable designs by applying the correct design strategy and most optimum design methods to the project; continuous process improvement; timely and effective communication; applying new technology; and increasing product quality, consistent, cost effective implementing & testing services