How Continuous Delivery and Lean Management Make your DevOps Amazeballs
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This document discusses how DevOps practices like continuous delivery and lean management can improve IT and organizational performance. It finds that high-performing IT organizations deploy code 30x more frequently and have 200x faster lead times. They also have 60x higher change success rates and 168x faster mean time to recovery. The document attributes these improvements to continuous delivery practices like test automation, version control, and continuous integration. It also credits lean management techniques like work-in-progress limits, monitoring, and visualizations for driving improvements in culture, burnout rates, and overall performance. DevOps is shown to rely on the combination of tooling/automation, processes, and developing a high-trust culture.
How Continuous Delivery and Lean Management Make your DevOps Amazeballs
- 1. Nicole Forsgren, PhD Director of Organizational Performance & Analytics, Chef How Continuous Delivery and Lean Management Make Your DevOps Amazeballs
- 4. The Deets •4,976 respondents in 2015 •9,288 respondents in 2014 •Three groups of IT Performers: •High •Medium •Low •Statistics BINGO: •Correlation, CMV, PLS, SEM, EFA, varimax, Eigenvalue, factor, lconstruct
- 5. DevOps is good for business IT Performanc e Org Performanc e
- 6. DevOps is good for business IT Performanc e Org Performanc e
- 7. DevOps is good for business High Performing IT Organizations: 2x More likely to exceed Profitability, Market share, and Productivity goals (2014 and 2015) 50% Higher market cap growth over 3 years* (2014*) The 2014 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 8. DevOps is good for IT Performance IT Performanc e Org Performanc e
- 9. But what IS IT Performance? IT Performanc e It is measured by: Agility • Deploy frequency • Lead time Reliability • MTTR • Change fail rate*
- 10. DevOps is good for IT performance IT Performanc e High Performing IT Organizations: More agile 30x More frequent Deployments (2015 and 2014) 200x Faster lead times than peers (2015 and 2014) The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 11. DevOps is good for IT performance IT Performanc e High Performing IT Organizations: More reliable The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved. 60x 3x Change Success Rate* 168x(2015) 48x (2014) Faster Mean time to recovery (MTTR)
- 12. Key Factors that Correlate with Each Component: MTTR Version control for all production artifacts Monitoring The 2014 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved. Lead time for changes Version control for all production artifacts Automated testing Deployment Frequency Version control for all production artifacts Continuous Delivery Also Super Important: Culture*** Job satisfaction Climate for learning
- 13. But what drives IT Performance? IT Performanc e Org Performanc e ???
- 14. But what drives IT Performance? IT Performanc e Org Performanc e ??? 1.
- 15. But what drives IT Performance? IT Performanc e Org Performanc e ??? 2. 1.
- 16. But what drives IT Performance? IT Performanc e Org Performanc e ??? 2. $$$1.
- 17. But what drives IT Performance? IT Performanc e Org Performanc e Continuous Delivery The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 18. Test deployment & automation Continuous Delivery practices Continuous Delivery All production artifacts in version control Continuous integration The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 19. Test deployment & automation Continuous Delivery makes our work better Continuous Delivery All production artifacts in version control Continuous integration IT Performanc e Lower Change Fail Rates The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 20. “We never had testability before. We have it now. We have this experience and know this stuff is working, and working with controls.” – Product Owner for Yahoo Chef implementation Automated configuration and deployment of 250,000 nodes Can deploy up to 140k node configurations in 8 hours. Can patch entire infrastructure within 6 hours of a patch being made available
- 21. Test deployment & automation Continuous Delivery makes our work better… and makes it feel better! Continuous Delivery All production artifacts in version control Continuous integration IT Performanc e Lower Change Fail Rates Lower Deployment Pain The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 22. Test deployment & automation Continuous Delivery makes our work better… and makes it feel better! Continuous Delivery All production artifacts in version control Continuous integration IT Performanc e Lower Change Fail Rates Lower Deployment Pain Org Performanc e The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 23. But what else drives IT Performance? IT Performanc e Org Performanc e Lean Manageme nt The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 24. WIP limits: drive improvement Lean Management practices Lean Manageme nt Monitoring to make business decisions Visualizations to monitor work The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 25. Lean Management makes our work better Lean Manageme nt IT Performanc e WIP limits: drive improvement Monitoring to make business decisions Visualizations to monitor work The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 26. “If it moves, graph it.” - Michael Rembetsy, Vice President Operations, Etsy
- 27. Lean Management makes our work better… and makes it feel better! Lean Manageme nt IT Performanc e Improved Org Culture (Westrum) Decreased Burnout WIP limits: drive improvement Monitoring to make business decisions Visualizations to monitor work The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 28. “I was trying to figure out why my team was working themselves to death but not getting anything done… By implementing WIP limits, we were able to focus on our work. Finishing work feels better than sprinting and feeling like a hero in the moment, because that’s only a moment.” - Julia Wester, Development Manager for Turner Sports, Turner Broadcasting
- 29. Lean Management makes our work better… and makes it feel better! Lean Manageme nt IT Performanc e Org Performanc e Improved Org Culture (Westrum) Decreased Burnout WIP limits: drive improvement Monitoring to make business decisions Visualizations to monitor work The 2015 DevOps Survey of Practice and its resulting database are the property of Puppet Labs, Inc. and Gene Kim and Associates, LLC. All rights reserved.
- 30. DevOps drives IT & Organizational Performance ☐ Tooling and automation ☐ Practice and process ☐ Culture
- 31. DevOps drives IT & Organizational Performance Tooling and automation Continuous Delivery Practice and process Lean Management Culture Westrum – high trust & information flow
Editor's Notes
- #3: Last year, I spoke about the link we found between IT investments and the Bottom Line, but only if these investments – automation and tooling – are accompanied by practice and process and culture, that we call DevOps.
- #4: Well, it’s a year later, and there’s new data. So what do we know now?
- #5: First, some quick info about where this comes from
- #6: Let’s cut to the good stuff
- #7: Again, we find that when we talk about DevOps, IT Performance impacts Organizational Performance It was great to validate this again
- #9: We also find, AGAIN, that DevOps is good for IT Performance
- #10: But what *IS* IT Performance? Let’s remind ourselves quickly. And it’s worth noting that these numbers – agility and reliability – move TOGETHER. We don’t’ see tradeoffs. Let’s look.
- #13: And notice Culture – this was predictive of IT Performance and Org Performance in the 2014 report
- #14: This year, we wanted to see what makes our IT Performance, well, amazeballs.
- #15: Step 1
- #16: Step 2 … And do we know what comes next?
- #18: We started by looking into Continuous Delivery.
- #30: Also notice Culture… this should be familiar from the 2014 study
- #32: This is such an empowering story, and we’re hearing that it’s resonating, and helping people get buy-in for DevOps transformations at their organizations. Keep up the good work! If this is something that is of interest for you…